Verified Company
Set up gas and electricity, they happily send me a bill and take payment. Then decide the gas meter cannot be read (down the side of the house), tried to engage with them to organise to have it re-attended and read, I could make myself available to show the person where it is etc but they just told me no and to organise another gas company...
Pretty sick of this energy retailer. Higher prices for less usage and constant estimated readings is such a lazy method of charging customers.
My bills, like others, have increased substantially over the last 12 months and to find that this company doesn’t just provide THEIR ‘competitive rate’ shows the LACK of customer service.
I haven’t called or lodged a complaint yet and certainly don’t see the need to given their attitude of - if you don’t like it go elsewhere approach.
My take on the circa 4.5 star rating only holds so much value, that’s until you scratch the surface and find other customers having frustrating experiences on price, loyalty and basic expectations. It’s not a hard formula, treat your customers with dignity and value, in return your customers will stay true.
You also have to question the content of the 5 star reviews here, a lot appear superficial in my opinion. Potentially, bought or falsely promoted.
Have only been with globird for 4 months from August 2025 until December 2025. On the electricity boost plan, and now only after 4 months they decided to change the rates of my plan. Peak is 0.37 now change to 0.53, off peak is 0.21 now change to 0.32, CL1 is 0.22 now change to 0.23 and daily supply is 2.01 now change to 2.14.
If I'd known they were going to increase the rates I would have chosen another company.
Globird and all other electricity companies should be more honest with the customers!!!!
Reply from GloBird Energy
2025.12.17
Hi Honest,
From what we can see, something doesn’t quite line up, so it would be best to talk it through. For example, daily supply charges are generally well below $2.00 per day. That said, we’re always happy to review the figures with you. A quick call on 133 456 or an email to customerservice@globirdenergy.com.au would help.
Just to clarify, prices haven’t increased yet. What we’ve issued is an advance notice, so you’re informed ahead of time. The review dates are outlined in the contract for transparency, and what you do next is entirely your choice.
We’d genuinely like you to stay, as circumstances change, and future pricing may too. However, if you decide it’s better to move, you’re free to transfer to another retailer, subject to their prices and whether those prices are also due to change.
From what we can see, something doesn’t quite line up, so it would be best to talk it through. For example, daily supply charges are generally well below $2.00 per day. That said, we’re always happy to review the figures with you. A quick call on 133 456 or an email to customerservice@globirdenergy.com.au would help.
Just to clarify, prices haven’t increased yet. What we’ve issued is an advance notice, so you’re informed ahead of time. The review dates are outlined in the contract for transparency, and what you do next is entirely your choice.
We’d genuinely like you to stay, as circumstances change, and future pricing may too. However, if you decide it’s better to move, you’re free to transfer to another retailer, subject to their prices and whether those prices are also due to change.
Reply from GloBird Energy
2025.12.15
Hi Gordon,
Just checking in, was the two-star rating intentional, or could it have been a mistake?
If something didn’t quite meet expectations, we’d genuinely appreciate the opportunity to understand what happened and see whether we can turn the experience around.
Please feel free to reach out at a time that suits you.
You can call us on 133 456 or email customerservice@globirdenergy.com.au.
Just checking in, was the two-star rating intentional, or could it have been a mistake?
If something didn’t quite meet expectations, we’d genuinely appreciate the opportunity to understand what happened and see whether we can turn the experience around.
Please feel free to reach out at a time that suits you.
You can call us on 133 456 or email customerservice@globirdenergy.com.au.
