Verified Company
We hired motivated movers for a local move. We hired them to do the packing for downstairs rooms and for them to do the actual move the following day.
During the move, one of the movers dropped one of my items onto the concrete walkway. The item was an ultrasound machine worth an estimated $1800. The guy was apologetic and said it was his fault for rushing and not holding it securely. I had purchased the insurance coverage up to $10,000 for the move and the moving guys assured me I would be taken care of. They told me that they would file the claim, but if I didn't hear back within 2 weeks, then I should submit the claim on their website. I didn't hear anything for two weeks, so I submitted the claim online.
The form said it could take up to 60 days to inspect and resolve the claim. After not hearing back for 60 days, I sent a follow-up email asking for an update. Kevin responded said there was an issue establishing liability and asked who did the packing and preparation for the move. I told them that Motivated Movers packed and prepared that item. He responded by saying that it's a sensitive electronic equipment and required the original or specialized packaging. He also said I declined specialized packaging for the item, which is completely untrue. The only item they recommended special packaging for is for a large flat screen TV which I accepted and had them use.
After providing all of these additional details, they completely ghosted me. I sent several follow-up emails hoping they would provide some resolution, but they just stopped responding.
I see that several other reviews reported similar situations with their moves and their claims processes. I would say that based on my experience with this company, they are untrustworthy and unprofessional, particularly Kevin who was supposed to be handling my claim. I strongly recommend that you do not use this company for your move.
What a great experience! We had a smaller job but multiple pieces of well built furniture from the ‘80s. Ryan, Kevin, and Hunter showed up on time, had excellent manners, were careful with our items and walls, and never stopped until the job was done. Very happy and would use them again.
Darren
I recently hired Motivated Movers for my move from a 4th Floor apartment to a terrace level apartment. Motivated Movers did not disappoint! They have exceptional customer service from quoting the move until the very end of the move. I have used Motivated Movers a few times and I will only use them! The crew was great especially Hunter! He went above and beyond the entire time! He said "I'm here for you and I'll do whatever you ask" He meant every word! He handled all of my items like they were his personal items! He is the guy you want at every move! I could go on for days but find out for yourself and hire Motivated Movers!!
UPDATE - There was a misunderstanding that led to 2 months of waiting for my claim to be handled. Today, I was told I will be getting a check in the mail to cover my item which was mistakenly loaded onto the truck. The item broke due to it being a curved monitor, and having another stacked on top.
7/22/25
Check arrived, all solved. Although an ordeal, I would not avoid using them to move, just make sure to pack your items well, and read all the fine print
Whole Situation:
After completely explaining what happened to Kevin, and clearing up the misunderstanding, they covered my item which they were not allowed under policy to take liability for.
I have used Motivated movers multiple times, and now that this situation is resolving, I can again recommend Motivated Movers to help move you. 4/5 moves done with them were 5 stars, no complaints, and now that this is being taken care of, I can change a 1-star review to a 5 star review
I cannot say enough wonderful things about Motivated Movers and the guys that helped me move. After having a bad experience at a different mover, Kevin helped get my move scheduled with Motivated Movers so I didnt have to push the date back. He was thorough with the walk through and gave me a price that remained the same with no surprises. On the day of my move, Khalil, Ryan, Kevin, Lamont and Marcellus showed up on time and ready to work. I could not believe how fast they got everything loaded up and ready to go. As they worked, they made sure all of my things were secure, safe and wrapped with TLC. Everything arrived safely with no damage. They unloaded just as quickly and made sure everything was where I wanted it. I was extremely impressed with their professionalism and positive demeanor throughout the move. They were friendly, accommodating and upbeat. If you want quality movers at a competitive price, I highly recommend Motivated Movers!!
Kevin and Ishmael did a good job, I certainly appreciate not having to worry about moving things ourselves. I would recommend their service, however, I'm sorry to read about the bad experiences others have written. Hoping they can learn from these and improve on what they have to offer even more.
