Getaroom.com Reviews

Randy H. 2026.01.15

     

Verified

Crooks! Mistakenly booked wrong dates for hotel, called customer service within hours of realizing the mistake. I asked if we could change the dates to the proper date. I was told no and I would not get a refund! Crooks in my opinion!

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David B. 2025.08.29

     

Verified

Confirmed Cancellation But Charged Anyway On March 21,2025 I made a reservation with them but less than an hour later I found a lower rate so I called and cancelled my reservation. I was given Cancellation Confirmation #C*******306; however, their charge was not reversed or credited back to my credit card. I disputed it but my card's dispute center says they reached out to GetaRoom and was told the reservation was non-cancellable. If it was non-cancellable, how come they provided Cancellation Confirmation Number? If there was a "non-cancellable" provision during the booking process, was it hidden somewhere so they can say "gotcha". All the negative reviews here say it all.

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Sherpa D. 2025.02.03

     

Verified

Scam website I booked 3 rooms and didn't see they ask €111,72 "service fees" on a booking of €176,25. If it was an honest platform, I would never have paid such fees for nothing! I directly asked the refund but no answer.

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Tatiana Ducourtieux 2024.12.09

     

Awful experience Just furious about the way the charge the fees while reservation. Not visible at all you think that you pay the price they indicate. I thought I was on the website of the hotel. They really make you think that and when you receive your confirmation, they charge you 50$ for a reservation of 117 euros. It is fast half the price !!!! Never seen that before. After contacting the customer support, I have just received apologies and immediately a confirmation of full payment yo the hotel do that I cannot get any refund for cancellation. No resolution even suggested by the customer service. They do what they want and do not care about your complaint. Will definitely speak to hotel representatives about this unfair transactions.

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Ming Ngiam 2024.10.09

     

I thought i booked directly from the hotel website

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Randy 2024.09.11

     

Fraudulent site beware Bait and switch pricing. Will offer you a competitive rate and then add a bunch of fees that are not disclosed until after purchase. Beware

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L T. 2024.08.01

     

Verified

Fraudulent Bait and switch reservation website. Horrible to non-existent customer service - they are trained and scripted to give you the run around. They always can not find your reservation, can not confirm your identity, will provide a new number for you to call next, and will promise to get back to you in 24-48 hours and never do. Wave goodbye to your $ if you book with them.

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Jo B. 2024.07.18

     

Verified

Illegal E-commerce FRAUD Hurting The Hospitality Industry Just was Scammed by getaroom.com | never used their business intentionally thought the hotel I connected with was the actual Radisson affiliate Country Inn Suites. Once I realized when I received a receipt not coming from the actual hotel I cancelled it right away. Not realizing they treated it as a non refundable reservation. The reservation came through as cancelled receipt although the payment was just posted as a payment with my credit card. Called their so called customer service they said I cannot get my money back due to their policy. Which is clearly ecommerce FRAUD. Be aware reported to actual Radisson affiliated location plus FRAUD unit for my credit card. This company needs to be reported and brought down! After further investigation and research their are thousands of complaints about them on BBB, tripadvisor and other review sites that they acting like you are getting a reservation from the actual hotel reservation online service - they add bogus fees and no ware on the booking info indicates its a non refundable transaction. Please help others by invesigating further -just found out this company was acquired by priceline.com who now is the parent company.plus their is an active https://topclassactions.com › fees Top Class Actions GetARoom.com Class Action Alleges Deceptive Hotel Booking Methods GetARoom.com faces a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods.

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Marta Robles Fernández 2024.07.03

     

Rippers The worst web site, the rip off people, be aware of them!

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Kathryn Carter 2024.07.01

     

Beware getaroom.com is a Scam, do not book with them This company is a scam, do not book with them! Their website presents as if you are booking directly with the hotel. Even though I clicked on refundable, when the purchase/reservation was made somehow the website switched the reservation to non refundable. Then they tacked on $130 in fees AFTER the purchase was made. This extra charge for "taxes and service fees" was not clear on the front end at all. When I called the company to cancel within 5 minutes of making the booking I was told there is nothing they can do and the purchase is non refundable, but they could give me a 10% discount for my trouble. One night in a hotel room for $400 in a small town is ridiculous. $130 in fees is outrageous. Everything about this exchange with the company and purchase is extremely disappointing and I feel completely scammed. Don't make the same mistake that I did. Avoid this company at all costs.

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Rachel G. 2024.06.25

     

Verified

Death in family, they were amazing I booked a hotel to coincide with a jazz festival and my 32nd wedding anniversary. Unfortunate my nephew passed form cancer. The funeral is being held during the time I booked the vacation. The small print on the reservation said NO REFUND. I had no luck with Affirm who paid the amt in full. Finally, when i reached out to geta room, I was treated with compassion and respect and within 24 hours Affirm received a refund and I am no longer on the hook for this. They did what affirm did not do in a week in 24hrs, Affirm even asked me to send in a copy of the obituary! When I called the next day, they said they did not ask for it. GETAROOM solved my problem. Thank you Rachel Gray

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E G. 2024.06.23

     

Verified

Scam Deceptive Company I thought I booked direct with hotel. A week before our stay, I called hotel to add a night to booking and asked about verification code I was supposed to have received to enter hotel and room. Thus began nightmare. Hotel had no reservation. After a lot of work, they told me I booked thru Expedia. We called Expedia together, Expedia said I booked thru a travel agency and provided an international # number to call. I'm summarizing the nightmare. Since this was a family event for a graduation, I needed the rooms but hotel couldn't help with modifying reservation or providing verification email. Kept telling me I had to go back where I booked reservation. Since I believed I booked on hotel website, I had no idea where they were telling me to go. I ended up booking rooms direct with hotel via phone. They guaranteed a full refund on original reservations. After the celebration, I called hotel to say I hadn't received refund. They referred me to Expedia who then provided an international phone number. My next call was to my credit card company to dispute the charges. I'm in the middle of the dispute. Get a Room provided letter to Cc company indicating I called them. Funny since I never heard of Get a Room before disputing charge with credit card company. This company is a complete scam. I don't know how they hijack people from hotel web site but this is a complete scam and needs to be shut down

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Larry W. 2024.06.21

     

Verified

Have listed this area before Have listed this area before. Easy booking. Wonderful views

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Reply from Getaroom.com 2024.06.21

Larry,
Thank you for the great feedback and the service opportunity!

Best Regards,
Getaroom

David T. 2024.06.13

     

Verified

It was a fair price and it was very easy to make a... It was a fair price and it was very easy to make a reservation...

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Sharon R. 2024.06.04

     

Verified

I found it was difficult to navigate and find the room... I found it was difficult to navigate and find the room type that I was looking for.

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Reply from Getaroom.com 2024.06.04

Sharon, We do apologize for this experience. A Customer Service Resolution Specialist will review your case and reach out to you. At Getaroom, we strive for exceptional customer service with friendly and knowledgeable agents ready to assist in any way they can. We take any lapse in our standards very seriously and will address this as soon as possible. Our goal with your Sitejabber review is to promptly work for your satisfaction, resulting in your improving the star rating.

Thank you,
Getaroom

ESUCP T. 2024.05.23

     

Verified

Overcharging I booked 5 rooms, but was charged for 9 rooms. After being told it was just a 24 hr. Hold, I was hung up on 3 times with customer service. The hotel was pleasant, clean and staff was polite and courteous but the reservation process was unclear, unorganized and very unaccommodating!

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Reply from Getaroom.com 2024.06.05

Please know that we do take our customers' reviews very seriously. In follow-up, after unsuccessful attempts to reach you to work toward a favorable resolution, we will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please reply to the separate email sent to you directly. Thank you.

Sincerely,
Getaroom

Bob R. 2024.05.23

     

Verified

Very Disappointed The booking process was okay, but I did not receive a confirmation email with a confirmation number. I had to cancel my trip, and when I called to do so, I was told multiple that there was no record of my reservations. After about an hour and a half on the phone trying to cancel the reservations and being told that I didn't have any I gave up. I was then charged for 2 rooms at a hotel I never stayed in, and Getaroom told me I had no reservations at through them. The link on my credit card statement for who the rooms were booked through was Getaroom. I will never use them again, and will definitely discourage, anyone I know from using them!

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Reply from Getaroom.com 2024.05.23

Bob, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund.

Sincerely,
Getaroom

Nancy S. 2024.05.01

     

Verified

Easy The site seemed easy enough. However, I thought that I was on the hotel website.

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Reply from Getaroom.com 2024.05.08

Nancy,
Thank you for the great feedback and the service opportunity!

Best Regards,
Getaroom

Christopher L. 2024.05.01

     

Verified

No indication about a deposit It was a terrible experience no indication about a deposit and I still have not received my deposit back after checking out. The only thing this has going for it is prices.

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Reply from Getaroom.com 2024.05.01

We do apologize for the experience with the hotel directly. We do hope that you notified the hotel staff and management of your concerns. After further research the amount collected at the hotel would be a incidental hold hotel that the hotel may require as part of their operational procedures. We encourage you to contact the hotel directly to confirm their processes. We regret any inconvenience or frustration that this experience has caused and hope the information we provided has adequately addressed your questions or concerns. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom

Carolyn D. 2024.04.27

     

Verified

Pleasant experience Competitive pricing and straightforward booking process. Simple user interface that was easy to navigate and quick to load. If it had a reward system, I would definitely use again as well as recommend.

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Reply from Getaroom.com 2024.04.27

Carolyn,
Thank you for the great feedback and the service opportunity!

Best Regards,
Getaroom