Gerstein's Tax Service Reviews

C M. 2026.10.05

     

Verified

Something changed when Ed sold the business. Now you're lucky if someone answers the phone or responds to email. Poor communication, significant delays, bad advice received the one time I managed to make contact. I'd advise taking your business elsewhere now.

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Alex 2026.04.16

     

I scheduled a consultation for 9:30, and they didn’t call me I had to call them, not a great start.. They quoted me the price for their services to which I replied that I’ll likely get quotes from other companies to compare prices - he basically just hung up on me after that. It wasn’t a consultation at all, it was very impersonal, and they clearly didn’t care for my business or my time.. I’ll be happy to go elsewhere.. glad we didn’t get any further in the process

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Emalee R. 2025.05.29

     

Verified

I found Gerstain on Google and went with them because they were close by my house and I had an initial positive conversation with their team. Unfortunately, I had a very negative experience with them once I signed on for them to do my taxes. They made a total of 5 errors on both my personal and business returns, costing me $3,000+ that I didn't think I would have to pay. They were constantly trying to get me off the phone when I asked them to explain things to me, and didn't want to spend the time to walk through what they needed and what the return entailed -- which would have prevented some of the errors they made. Overall, customer service as abysmal and they made carless errors (like not including my w2 income on my business return), which ultimately cost me thousands of dollars. DO NOT USE THEM!

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Consumer A. 2025.03.11

     

Verified

I have been going here for decades and when their raised rates, I tried H&R Block. Don't--they are not easy to work with. I had not understood that Gerstein's is now offering more services like consultations on retirement distribution, which is well worth it. Thankfully, they reviewed my taxes, made some great suggestions, and I will be staying with them in the future. They are extremely easy to work with and understand customer service as well as they understand the complexities of taxes. The fact they are offering more customer service and important pre-tax season consultations (so you know what to plan for) is great news.

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NOAH LANTOR 2024.07.21

     

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Jack L. 2024.04.23

     

Verified

My tax situation changed this year due to wife's passing. I was going to do my own taxes to save money. Had I done so, using the IRS website, I would have ended up paying thousands more. The staff not only saved me money, but just as important, reduced my anxiety to almost zero. Great bedside manner. I called/emailed them a number of times with questions. They always got back to me promptly, even though it was the height of the tax season. They never made me feel that I was bothering them. Very professional. Thumbs up.

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Anthony Blake 2024.04.16

     

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Louis Ebarb 2024.04.12

     

An efficient and professional service.

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Judith Stuart Boroson 2024.04.08

     

Caring and careful service.

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Matt Graber 2024.03.04

     

Hired this service for our personal returns but they also helped us get an accountant for our corp (we're a family owned business). Both teams were great and worked well in collaboration to get us through the process and returns came out well and at a reasonable cost. Great job!

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Blake R. 2024.01.06

     

Verified

Gerstein's Tax Service is the best of the best! They are efficient, responsive, affordable, and put me at ease. I cannot recommend them enough!

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margaret levitt 2023.12.19

     

Ed Gerstein prepared my tax return for decades and did it well. It fell apart when he sold the business. Poor communication and inept work followed. The guy "Samuel" couldn't figure out why my son never got his refund until he finally realized that it had never been submitted. "I forgot to press the send key" was the excuse he offered after months. I suggest you look elsewhere for competent tax return work. Michael Touger

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Kate L. 2023.10.18

     

Verified

I have been doing my taxes here for many years and have never had an unpleasant encounter before this year. . I understand that tax season is very stressful, but taking it out on a customer is not okay . We all make mistakes, so forgiveness is essential. I would have happily forgotten about the fact that some of the paperwork needed to file my taxes was misplaced in their office, however before admitting that this is what happened, Gerstein rudely insisted in a very condescending way repeatedly, that the mistake was mine. And to make matters sting a bit more, he suggested that I did not know what I was talking about- so that is just not okay. I appreciate that the office personal did apologize for Gerstein's behavior, but I'll be looking elsewhere for my tax service for sure !

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Donna Ray 2023.05.09

     

Amazing Tax prep service. I have used this company for over 20 years and their service is accessible, accurate, and they care about you.

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Susan Loeb 2023.04.23

     

I have been a customer of Ed Gerstein for many years and there's no one better. Highly knowledgeable, very responsive, great team, fair prices. If you want your taxes done right, this is your place.

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Glenn Williams 2023.03.24

     

I have been a client of Gerstein Tax Services for several years, and have many changes and enhancements they have done. Throughout the changes, they have retained their commitment to accuracy and efficiency. They a delight to work with, and can always be contacted if you have questions, even outside of tax season. They are the best!

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Jane W. 2023.03.15

     

Verified

Such lovely people, so welcoming and warm! I left with excellent advice and a slice of pizza. I would recommend their services highly!

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Reyhan Sivji 2023.02.21

     

I recently used Gerstein's Tax Service for the first time and I couldn't be happier with the experience. The team of experts were knowledgeable, professional and efficient. They took the time to explain the process and answer all of my questions.

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Rachel E. 2023.02.21

     

Verified

I don't usually write bad yelp reviews but I do want to prevent people from having the same experience that I had last year. I echo others on here who have said something must have changed at this company -- we got recommended to them by a local attorney we know. They were helping us with our pretty simple personal returns. There were constant delays. When I would call, they would either not pick up or say they'd get back to me and then not actually get back to me. When they sent our return, thankfully I read it closely and noticed that they had forgotten to include that my husband had paid any state and local taxes, reducing our refund by thousands of dollars! They were not apologetic about this at all...honestly even writing this review is making me relive the anxiety of dealing with them. This was literally a tax return I could have easily done on TurboTax and they turned it into a horrible ordeal. After spending a ton of time calling them, I eventually got in touch with their employee Sam, who was able to fix everything and file our return. But would absolutely not recommend.

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Stefanie Siegel 2023.02.13

     

I have been using Gerstein's Tax Service for 8 years. They are always professional, prompt and treat their clients with respect and care.

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