Gastrogroup of Rochester Reviews

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4.8 | 3414 reviews

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Gastrogroup of Rochester

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Tammy Schickler 2026.07.14

Never got instructions for endoscopy. Reached out and got a text back. Not happy that they are not on my chart. Difficult communications. Had 2 procedures and still have not spoke with Dr. 2 PA appts, which were telemed. Terrible - kept getting disconnected, sge just talked to hear herself talk. Dr. Parisienne seemed nice for the 2 minutes I spoke with her before I was anestisized, each time. If the practice is too busy, perhaps they should take less patients. BTW, husband had similar experience with another doctor in this practice. Seems to be the standard for the care they provide. Will be looking for another gastro office.

Reply from Gastrogroup of Rochester 2026.07.15

Dear Tammy, thank you for taking the time to share your concerns. Our practice values all feedback and uses that to improve our service. The practice manager has been notified, but if you would like to discuss this matter with the GI Alliance Corporate office, please email any relevant information to patientcomplaints@gialliance.com or call our Patient Experience Hotline at (800) 255-0234. Thank you.

Shazbo 2026.07.12

My partner attended Gastroenterology Group of Rochester for an endoscopy procedure. The waiting area is clean and tidy. There is ample seating and a selection of magazines to browse through whilst you wait. My partner was seen to promptly (before time!) and was in and out very quickly! The gastroenterologist was thorough and explained the aftercare, do’s and don’ts to both of us. The only issue was the reception staff. When questioned about the co-pay amount that was stated in the pre-surgery instructions, the staff did not acknowledge his question and seemed not to listen when he explained that he was prepared to pay the $450 deposit up front. They were also quite curt with another patient who refused to sign some paperwork. When she left the reception the staff started laughing at her. I found that really rude and unprofessional considering the patients are the ones who are paying their wages so it’s 4 stars instead of 5 stars. Big shout out to Dr Sharma for being incredible and looking after my hubby. The intake nursing staff were amazing and very attentive. The operating room staff were professional and gave assurance that everything would go well. Apart from the reception staff everything was fantastic. There is plenty of parking available.

My partner attended Gastroenterology Group of Rochester for an endoscopy procedure.

The waiting area is clean and tidy. There is ample seating and a selection of magazines to browse through whilst you wait.

My partner was seen to promptly (before time!) and was in and out very quickly! The gastroenterologist was thorough and explained the aftercare, do’s and don’ts to both of us.

The only issue was the reception staff. When questioned about the co-pay amount that was stated in the pre-surgery instructions, the staff did not acknowledge his question and seemed not to listen when he explained that he was prepared to pay the $450 deposit up front.

They were also quite curt with another patient who refused to sign some paperwork. When she left the reception the staff started laughing at her. I found that really rude and unprofessional considering the patients are the ones who are paying their wages so it’s 4 stars instead of 5 stars.

Big shout out to Dr Sharma for being incredible and looking after my hubby.

The intake nursing staff were amazing and very attentive. The operating room staff were professional and gave assurance that everything would go well.

Apart from the reception staff everything was fantastic.

There is plenty of parking available.

My partner attended Gastroenterology Group of Rochester for an endoscopy procedure.

The waiting area is clean and tidy. There is ample seating and a selection of magazines to browse through whilst you wait.

My partner was seen to promptly (before time!) and was in and out very quickly! The gastroenterologist was thorough and explained the aftercare, do’s and don’ts to both of us.

The only issue was the reception staff. When questioned about the co-pay amount that was stated in the pre-surgery instructions, the staff did not acknowledge his question and seemed not to listen when he explained that he was prepared to pay the $450 deposit up front.

They were also quite curt with another patient who refused to sign some paperwork. When she left the reception the staff started laughing at her. I found that really rude and unprofessional considering the patients are the ones who are paying their wages so it’s 4 stars instead of 5 stars.

Big shout out to Dr Sharma for being incredible and looking after my hubby.

The intake nursing staff were amazing and very attentive. The operating room staff were professional and gave assurance that everything would go well.

Apart from the reception staff everything was fantastic.

There is plenty of parking available.

My partner attended Gastroenterology Group of Rochester for an endoscopy procedure.

The waiting area is clean and tidy. There is ample seating and a selection of magazines to browse through whilst you wait.

My partner was seen to promptly (before time!) and was in and out very quickly! The gastroenterologist was thorough and explained the aftercare, do’s and don’ts to both of us.

The only issue was the reception staff. When questioned about the co-pay amount that was stated in the pre-surgery instructions, the staff did not acknowledge his question and seemed not to listen when he explained that he was prepared to pay the $450 deposit up front.

They were also quite curt with another patient who refused to sign some paperwork. When she left the reception the staff started laughing at her. I found that really rude and unprofessional considering the patients are the ones who are paying their wages so it’s 4 stars instead of 5 stars.

Big shout out to Dr Sharma for being incredible and looking after my hubby.

The intake nursing staff were amazing and very attentive. The operating room staff were professional and gave assurance that everything would go well.

Apart from the reception staff everything was fantastic.

There is plenty of parking available.

My partner attended Gastroenterology Group of Rochester for an endoscopy procedure.

The waiting area is clean and tidy. There is ample seating and a selection of magazines to browse through whilst you wait.

My partner was seen to promptly (before time!) and was in and out very quickly! The gastroenterologist was thorough and explained the aftercare, do’s and don’ts to both of us.

The only issue was the reception staff. When questioned about the co-pay amount that was stated in the pre-surgery instructions, the staff did not acknowledge his question and seemed not to listen when he explained that he was prepared to pay the $450 deposit up front.

They were also quite curt with another patient who refused to sign some paperwork. When she left the reception the staff started laughing at her. I found that really rude and unprofessional considering the patients are the ones who are paying their wages so it’s 4 stars instead of 5 stars.

Big shout out to Dr Sharma for being incredible and looking after my hubby.

The intake nursing staff were amazing and very attentive. The operating room staff were professional and gave assurance that everything would go well.

Apart from the reception staff everything was fantastic.

There is plenty of parking available.

My partner attended Gastroenterology Group of Rochester for an endoscopy procedure.

The waiting area is clean and tidy. There is ample seating and a selection of magazines to browse through whilst you wait.

My partner was seen to promptly (before time!) and was in and out very quickly! The gastroenterologist was thorough and explained the aftercare, do’s and don’ts to both of us.

The only issue was the reception staff. When questioned about the co-pay amount that was stated in the pre-surgery instructions, the staff did not acknowledge his question and seemed not to listen when he explained that he was prepared to pay the $450 deposit up front.

They were also quite curt with another patient who refused to sign some paperwork. When she left the reception the staff started laughing at her. I found that really rude and unprofessional considering the patients are the ones who are paying their wages so it’s 4 stars instead of 5 stars.

Big shout out to Dr Sharma for being incredible and looking after my hubby.

The intake nursing staff were amazing and very attentive. The operating room staff were professional and gave assurance that everything would go well.

Apart from the reception staff everything was fantastic.

There is plenty of parking available.

Donna Ford 2026.07.11

No issues - telemedicine visit (regular follow up). Provider is courteous and helpful.

Sailing George 2026.07.09

GGR did a fantastic job. Dr. Fazili was informative and thoughtful. Couldn’t have been better.

Charles Callahan 2026.07.07

Liz Lawson-Sullivan 2026.07.07

Dr Kader and his PA Julie L. Are a great team. They are caring and professional. I trust their knowledge in treating my UC, GERD and other GI issues. My GI group for 17 yrs now.

Novalee Leno 2026.07.07

Priscilla Varland 2026.07.06

Excellent listener, thoughtful and thorough, 5 star MD

Connie Mack 2026.07.06

Dr.Fazili and her staff were very professional and friendly , I felt very comfortable with having my procedure .

Marie Streppa 2026.07.06

Randall Laird 2026.07.06

The procedure went very well. I have every confidence in Dr. Kader.

Salvatore Madonna 2026.07.06

In depth comments, discussion and to do’s. Thank you Dr Kunze

Ryan Wirth 2026.07.06

Dr. Wilmot was amazing. He provided a detailed explanation of what procedure he was performing, the expectations for post care and was very personable. I would highly recommend him for any GI related issues.

Jim Horohoe 2026.07.06

Excellent experience at Gastroenterology Group of Rochester. The entire staff are very pleasant and the office is run with great efficiency. From Dr. Anil Sharma, CNA Jo, Justin RN, Lisa and Ella pre and post procedure nurses every one made the visit easy to accomplish. If you need a GI doctor would definitely recommend.

Jean Russo 2026.07.06

Appointment was on time. Reminder was sent that the appointment was virtual but it was actually in person, I had to clarify that myself. I was given the wrong prescription- 10 times the appropriate dose. I caught it when I got the prescription home.

Reply from Gastrogroup of Rochester 2026.02.04

Dear Jean Russo, the practice manager and operational leaders have been notified of this feedback. To discuss matters further, please contact GI Alliance Patient Experience at patientcomplaints@gialliance.com, or call our hotline at (800) 255-0234.

Ellen M 2026.07.06

Know their specialties. Sincere and helpful staff. Those I interacted with were very kind as well.

Jennifer Lerner 2026.07.06

Responsive office and excellent providers .

John Twist 2026.07.06

Gulsah George 2026.06.28

Was not too bad. The hard bowel issue afterwards was quite tough.

Theresa Surace 2026.06.26

The staff was very kind and friendly! Dr. Fazili is absolutely wonderful, kind, and caring. She makes you feel very comfortable with a procedure no one likes to have done.

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