Verified Company
These folks will get you right !! Ordered a name script ring, I had some issues with the way it looked when I got it. LANA B IS THE REAL DEAL! She took the ring back remade it completely until I was satisfied and overnighted it back. I’m going to order a custom peice again soon. 10000% recommended. Thanks Lana and frost nyc team
Buyer Beware. I bought a watch from them a few months back. I recently took the watch to a trusted jeweler and they confirmed that the band and rolex box was fake. They sell fake watches and do not disclose it. Never buy from them, they will rip you off.
Reply from Frost NYC
Hello Brian!
Thank you for your feedback. We’re sorry to hear about your concern, as this is the first we’re learning of it. We stand behind the authenticity of all the watches we sell and take matters like this seriously.
We’ve attempted to reach you directly but haven’t been able to connect. We have also sent you an email. Please give us a call at 888-485-1061 so we can review this with you and work toward a resolution.
Thank you for your feedback. We’re sorry to hear about your concern, as this is the first we’re learning of it. We stand behind the authenticity of all the watches we sell and take matters like this seriously.
We’ve attempted to reach you directly but haven’t been able to connect. We have also sent you an email. Please give us a call at 888-485-1061 so we can review this with you and work toward a resolution.
I ordered an 8mm 16inch 14kt gold cuban link chain as a gift for my wife. They went above and beyond processing my order quickly and shipping it quickly so that I had it in time to give to her. The customer service was outstanding. 6 stars!!!!!
Lana was incredibly helpful throughout the process, including after my purchase. She helped me design a custom variant of the jewelry that I was interested in and even provided a couple of videos and a picture of what other customers had purchased that were similar to my item. The quality of the jewelry was outstanding and the price was reasonable. Highly recommend to anyone.
This company is a scam. I purchased the forty seven thousand dollar necklace.I've received a fifteen thousand dollar necklace.
After receiving the necklace, I get it appraised by two separate appraisers and the necklace was short fifteen carats of diamonds.
Now I'm stuck well, the necklace. I don't even want and I can't get the necklace that I wanted because I don't have enough money to purchase it now.
This company needs to be shut down.💯
Reply from Frost NYC
2026.02.04
Hello Ryan,
To resolve this issue effectively, we kindly ask you to forward the appraisal from a certified appraisal company that specializes in evaluations, as we cannot accept appraisals from other jewelry shops. This helps ensure an unbiased assessment. We requested this back in December 2nd, on December 13th you advised you sent it to Amex instead. Once we have received the appraisal, indicating the item is not what we sold you, our team will further assist you with a resolution.
We truly value your feedback and are committed to finding a solution. Please reach out to us directly so we can assist you further.
Thank you for your understanding.
Our number is 877-485-1061
To resolve this issue effectively, we kindly ask you to forward the appraisal from a certified appraisal company that specializes in evaluations, as we cannot accept appraisals from other jewelry shops. This helps ensure an unbiased assessment. We requested this back in December 2nd, on December 13th you advised you sent it to Amex instead. Once we have received the appraisal, indicating the item is not what we sold you, our team will further assist you with a resolution.
We truly value your feedback and are committed to finding a solution. Please reach out to us directly so we can assist you further.
Thank you for your understanding.
Our number is 877-485-1061
Mirna is awesome! Replies to my emails promptly and she is very knowledgeable. Has taken great care of me! Thank you Mirna
Ordered a Chain. They guaranteed 5-7 day shipping. After a week I reached out and was told it would take longer to make what I ordered as they didn’t have it in stock. They offered to send me a smaller chain I didn’t want or I could wait. I said I’d wait for what I ordered. They sent me another email saying it should be ready in 1-3 days. Awesome. I received the item in the mail, and it was the smaller chain I didn’t want that I literally said I didn’t want. So make sure you’re double checking your chain lengths and weight because apparently if they don’t have what you order they’ll just send you something else and pretend it’s what you ordered if you don’t check it. Sad part is, what I ordered is still listed as in stock online even though they apparently don’t have it. Called customer service again and they said it would now take 3 weeks for me to get my chain - even though a week ago apparently it would be ready in 1-3 days? No one could give me an explanation as to why everyone lied to me and why they sent me the incorrect chains. Their method of compensation was to send me a 100$ gift card to spend More money at their store??? Absolutely ridiculous. I’ve never dealt with such terrible customer service that simply just lie. Especially with such expensive items. I’m flabbergasted. Definitely would never recommend.
UPDATE: they lied AGAIN and said they could send me the chain again, I waited a few weeks and they still couldn’t get it in stock. After further research, it’s become uncovered that this company REGULARLY sends people jewelry of the wrong specs, falsely advertised jewelry that they have unavailable that they accept payment for, “repair” people’s jewelry by simple removing and stealing some of their gold. And this list goes on. Even ChatGPT had something to say about them. Please don’t waste your money for this fraudulent company. It’s so severe I reported them to the attorney general. I recommend everyone else does too so this company is finally held to standards they need to be, esp when people are giving them thousands of dollars.
UPDATE AGAIN: they told me I wouldn’t get my refund back after receiving the WRONG BAIT AND SWITCH item they sent me unless I changed this review. Also those diamond earrings never existed and were never sent to me and were a total lie. See the email attached.
Reply from Frost NYC
2025.10.21
We’re truly sorry for the mix-up with your order and for any confusion caused along the way. After reviewing your case, our records show that you were indeed sent a 26" version of your chain instead of the 28" you originally ordered. To make up for the inconvenience, we upgraded you to a heavier chain of higher value and offered multiple solutions — including a free return label and full refund, or the option to wait for the 28" version along with a complimentary FrostNYC watch (no purchase necessary) as an additional gesture of goodwill.
We never intend to mislead or inconvenience our customers, and we always work to make things right when an issue arises. We appreciate your patience while our team completes the correct chain length for you.
Thank you for bringing this to our attention — your feedback helps us continue improving both our communication and service.
— FrostNYC Team
We never intend to mislead or inconvenience our customers, and we always work to make things right when an issue arises. We appreciate your patience while our team completes the correct chain length for you.
Thank you for bringing this to our attention — your feedback helps us continue improving both our communication and service.
— FrostNYC Team
