Verified Company
I rarely leave negative reviews because I understand that not every service is perfect. However, this experience was extremely disappointing.
I’ve been getting keratin treatments for over 15 years at different salons, so I know exactly what kind of results to expect. I had my treatment done here by Jeanmarrie and followed every aftercare instruction, including waiting the recommended 72 hours before washing my hair. After the first wash, my hair looked as if I had never had a keratin treatment. There was virtually no difference at all.
The salon called to ask about my results, and when I explained my concerns, they offered a complimentary redo. I appreciated that and drove 30 minutes back to the salon, expecting them to make things right.
Unfortunately, the second visit was even more disappointing. Instead of listening to my concerns, Jeanmarrie became defensive and told me that this was the result I should expect from the treatment. That was simply not true. After 15 years of getting keratin treatments, I know when a treatment has been done properly, and this was not it.
The poor results were disappointing, but the dismissive and rude attitude made the experience even worse. This has been the worst keratin treatment I’ve ever received, and based on both the quality of the service and how my concerns were handled, I cannot recommend this salon. If you choose to visit, I would not recommend booking a keratin treatment with Jeanmarrie.
--------------Edit 09/17 (For the salon's response to my review)
My concern was never that I expected a chemical straightening treatment or “perfectly straight” hair. I have been receiving keratin treatments so I am very familiar with the purpose of a smoothing treatment, the typical results, and the aftercare involved.
After the first treatment, there was virtually no noticeable difference in my hair. That is why the salon contacted me, and I appreciated being offered a complimentary redo. I drove 30 minutes back to the salon in good faith, expecting that my concerns would be taken seriously and that an effort would be made to correct the problem.
Unfortunately, the second visit only reinforced my concerns. Rather than acknowledging that the results were significantly different from what I had experienced with keratin treatments for many years, I was told that the results I received were what I should expect. That response was dismissive and unprofessional.
It is also important to distinguish between "educating a customer "about realistic expectations and "dismissing a customer's firsthand experience". I understand perfectly well that Trissola is a smoothing treatment and not a chemical straightener. My complaint was that the treatment produced virtually none of the smoothing results I have consistently experienced from keratin treatments over the years—not that my hair wasn't pin-straight without styling.
Referencing hundreds of five-star reviews also does not address what happened during my appointment. A business's overall review history does not invalidate an individual customer's experience, particularly when that customer made a genuine effort to give the salon an opportunity to correct the problem.
The most disappointing part of this experience ultimately wasn't just the poor result. It was the way my concerns were handled when I returned. A professional response would have been to listen, acknowledge the discrepancy in results, and work with me toward a reasonable resolution rather than becoming defensive and insisting that the outcome was simply what I should have expected.
Customers should be able to raise legitimate concerns about a service without being made to feel that their experience is somehow incorrect. For me, both the quality of the service and the way the complaint was handled fell far short of the level of professionalism I expect from a salon.
Please avoid this salon at all costs.
Reply from MAIA Salon Spa and Wellness
2026.08.06
Thank you for taking the time to share your experience. We are genuinely sorry to hear that you were disappointed with your results.
At MAIA, we stand behind every service we provide and are committed to ensuring our guests are 100% satisfied. After hearing your concerns, we contacted you promptly, invited you back for a complimentary evaluation, and were fully prepared to redo the service if we believed it would improve your results.
During your visit, our stylist carefully assessed your hair and explained that the Trissola Keratin Treatment had successfully reduced frizz and improved manageability, which is what the treatment is designed to do. While many people associate keratin treatments with perfectly straight hair, Trissola is a smoothing treatment—not a chemical straightener. Results vary based on each guest's natural texture, previous chemical services, and home styling. For many hair types, achieving a perfectly straight finish still requires blow-drying or flat ironing.
At MAIA, we never want a guest to leave feeling unheard, and we regret that this was your perception of your visit. Our intention has always been to educate our guests honestly, provide realistic expectations, and stand behind our work.
We are proud of the trust our community has placed in us, reflected in the hundreds of five-star reviews we've received over the years. We remain committed to providing exceptional service, transparent consultations, and ensuring every guest leaves feeling cared for.
We wish you all the best and appreciate you sharing your feedback.
At MAIA, we stand behind every service we provide and are committed to ensuring our guests are 100% satisfied. After hearing your concerns, we contacted you promptly, invited you back for a complimentary evaluation, and were fully prepared to redo the service if we believed it would improve your results.
During your visit, our stylist carefully assessed your hair and explained that the Trissola Keratin Treatment had successfully reduced frizz and improved manageability, which is what the treatment is designed to do. While many people associate keratin treatments with perfectly straight hair, Trissola is a smoothing treatment—not a chemical straightener. Results vary based on each guest's natural texture, previous chemical services, and home styling. For many hair types, achieving a perfectly straight finish still requires blow-drying or flat ironing.
At MAIA, we never want a guest to leave feeling unheard, and we regret that this was your perception of your visit. Our intention has always been to educate our guests honestly, provide realistic expectations, and stand behind our work.
We are proud of the trust our community has placed in us, reflected in the hundreds of five-star reviews we've received over the years. We remain committed to providing exceptional service, transparent consultations, and ensuring every guest leaves feeling cared for.
We wish you all the best and appreciate you sharing your feedback.
