Has potential but not as robust as I would hope
Pros: They're continuously updating the platform and adding new features. Can handle a weekly payroll Cons: Some parts aren't intuitive to use. Other parts, like holiday balances, break easily and can result in lots of time and effort to get right. It doesn't feel quite so robust as other platforms on the market.
Great system! Super all-rounder
Overall: I prefer using Employment Hero over our previous HR system due to having more functions available. Pros: I like being able to have everything related to HR all in one place rather than having to use multiple systems. Cons: I would like to have some automated functions such as calculating employee leave easier. I do not like how less company perks the site offers.
Thank you for your review Sannah! We're so glad to hear you're enjoying having everything in one place with our platform. We appreciate your feedback on automation and company perks - continuous improvement is always our goal! If there's anything we can do to enhance your experience, feel free to reach out. Many thanks, Emma @ Employment Hero
Kimolee I.2025.02.10
We are thrilled with Employment Hero
Overall: We are thrilled with Employment Hero. From the sales process through to implementation, I’ve felt incredibly supported. Our company needed a simple, yet effective solution, and Employment Hero has provided exactly that. A big thank you to [sensitive content hidden] for their exceptional support. This platform has been invaluable, especially as our company grows it can be tricky to introduce new tools, especially with a diverse age range, but it seems like Employment Hero has helped bridge that gap effectively. We continue to grow and keep exploring. Pros: Easy, fun, colorful and straightforward. Extremely user-friendly. It can be tricky to introduce new tools, especially with a diverse age range, but it seems like Employment Hero has helped bridge that gap effectively. Cons: Needs to accommodate part-time staff and make permissions a little more straightforward.
Thank you for your feedback Kimolee! We're so pleased to hear that our platform has made onboarding new tools easier for your team. It's great to know the platform is supporting your growth! If you ever need anything, we're here to help. Many thanks, Emma @ Employment Hero
Kimberley M.2025.02.10
Outrayjus Management says thanks
Overall: We have had a rough few months and have now started on our next chapter. Working with Employment Hero has been great. New system for a new company with a platform that is better for staff and easier for payroll. So glad to have worked with [sensitive content hidden] and the onboarding team. Pros: The sales & onboarding team have been very supportive. Uploading the data was so easy. Cons: Finding answers was not always straight forward especially when encountering an error.
Thank you for your thoughtful review Kim! We’re so pleased to hear that our platform has supported you through this transition and that the platform is making things easier for both your staff and payroll. We appreciate your feedback on finding answers and will continue working to improve the experience. Many thanks, Emma @ Employment Hero
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Julius R.2025.02.05
My Super Hero
Overall: Overall, Employment Hero is a highly recommended software especially for offices with large employee number. I give it the highest rating possible as it is easy to use. I like the graphics as well. Pros: As and end-user, Employment Hero is a very useful tool to monitor your details like your salary, leave entitlements, tenure in the company. It’s a breeze in navigating the software as it has features that makes the software user-friendly. Cons: I cannot see anything that I dislike in Employment Hero. It is easy to use and it takes little effort in navigating through the software.
Hi Julius, thank you for your positive feedback - we appreciate it! We're pleased to hear that you find our platform easy to navigate a an end-user! Your support means a lot to us. Many thanks, Emma @ Employment Hero
Lydia I.2025.02.05
A constantly evolving and improving HR Platform
Overall: EmploymentHero has been a noticeable improvement from the start compared to our previous HR system. While it’s still a work in progress, the platform continues to evolve, and the team’s commitment to ongoing enhancements is evident. Frequent updates and improvements reflect their dedication to refining the system, which is encouraging for long-term usability. I’m excited to see how EmploymentHero continues to develop for our organisation. Pros: Significant improvement over our previous HR system Frequent updates and enhancements Strong commitment from the team to continuous improvement Cons: Still a work in progress, with some areas needing further refinement
Thanks for your feedback Lydia, we appreciate the feedback and are thrilled to hear that you've seen significant improvement with your HR system since moving to us. Thanks for choosing us and we look forward to continue evolving our platform with you together. Many thanks, Emma @ Employment Hero
Aljon C.2025.02.05
Employment Hero Payroll
Overall: All good, the support can contacted easily. I can extract accurate reports from the software Pros: is easy to use and the payroll reports are accurate Cons: None, I am satisfied in using the employment hero
Thank you for your review Aljon! We're thrilled to hear that you're finding our payroll feature easy to use and accurate. It’s also great to know our support team has been readily available for you. If you ever need anything, we’re here to help! Many thanks, Emma @ Employment Hero
Anne-Marie L.2025.02.05
Loving the tech
Overall: I am thouroughly enjoying the switch to EH payroll. Doing payroll is a lot more enjoyable, the reports are fantastic, much more detailed than we could get from our previous software, and it gives managers more clarity on what their workers are up to. There are a few glitches every now and then, but the customer service is pretty good, so fixes are provided. Pros: The reports are great. Once it is set up, the software works really well, and makes payroll much more enjoable to do. Cons: Some of the small glitches were annoying. Client support are usually pretty good about providing fixes though.
Hi Anne-Marie, thanks for the positive feedback! We're glad to hear that you are enjoying the switch to our payroll system and that it's making payroll more enjoyable for you! Your support means a lot! Many thanks, Emma @ Employment Hero
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Dana G.2025.02.04
A good experience
Overall: All good, and we will continue to use in the future Pros: There are so many functions for payroll and HR sites. Cons: Its not easy to cross check the terminated staff in payroll and Hr sites
Hi Dana, thanks for the feedback. We're glad that you find a lot of value from our platform and appreciate your feedback around termination - we've passed this onto out team. Your support means a lot! Many thanks, Emma @ Employment Hero
Angela T.2025.01.29
Keteriki Ltd
Overall: Employment Hero is complicated to establish and takes a lot of time, this was not made clear when the programme was presented initially. While members of the support team are helpful and understanding, they are not available at the outset. The Submit A Request is time consuming and often I don't receive a response to that request for days. There are many times when I have had to chase up my request and keep a track of ticket numbers. The Ask An Expert option has become cumbersome because of the initial AI response - a complicated issue cannot be solved via the AI. We have had issues with the SWAG App e.g., some employee's timesheets populate to EH HR but some only to EH Payroll, it should be consistent. Pros: The capability of the HR platform for employee management and reports. The comprehensive Payroll platform encompassing all aspects of Payroll relating to employment legislation. Cons: Complicated to set-up; slow response from support team for issues; constant issues with Payroll; the SWAG App is hit and miss - some employees timesheets populate to EH HR and some do not.
Hi Angela, thank you for our feedback. We're pleased to hear that you find our employee management and payroll platform useful and our support team helpful. We appreciate your feedback about the implementation process and our Chatbot - all of which we will take on board and share with the team. Thanks for your support. Many thanks, Emma @ Employment Hero
Lizi N.2025.01.28
Will be a 5 star system in time...
Overall: We've been using Employment Hero for over a year now, and as a first-time user of an HR/payroll platform, it's significantly streamlined most of our processes. We also use the payroll platform, which is so nearly seamless, and I have to give a special shout-out to Waseem, who I’m always thrilled to see pop up in the chat help box. He’s incredibly helpful and always goes above and beyond to assist. The Chat BOT has also improved greatly over the past few months and now manages to resolve most issues instantly, which has been a real time-saver. While there are still a few teething issues that Employment Hero is aware of and has included in their product development roadmap, it’s clear they are committed to continuous improvement. The improvements keep coming, and I’m excited to see where the platform will be a year from now. For now, I’ll hold back one star until the remaining niggles are resolved, but this platform is definitely on its way to becoming a 5-star product. Pros: The improvements continue to come. It has helped us streamline our processes. Cons: Still a couple of niggles with the integration between HR and Payroll platform. HR document creation needs to be improved to allow us to use the platform in its entirety. Currently we still have to do some documents outside of the system.
Thanks for your feedback Lizi, we appreciate it! We're very pleased to hear that your HR and Payroll has been streamlined thanks to our platform and the support from Waseem. We value our customer feedback and appreciate your feedback around our commitment to continuous improvement. Many thanks, Emma @ Employment Hero
Catherine W.2025.01.14
Employment Hero - give it ago
Overall: Generally the system and team are great, there are some instances when I have needed an urgent reply to an email, but it has taken a couple weeks for a reponse to come through. Both the HR and payroll system are easy to navigate and talk to easy other which is great! Pros: Easy system to follow and use, we have both payroll and HR Cons: Sometimes it can take a while for a query to be answered, especially when it's on the day payroll is being processed
Thanks for your review Catherine! We're glad to hear that you're enjoying the ease of navigating both the HR and payroll systems. We appreciate your feedback regarding response times and understand the importance of quick support, especially during payroll processing. Your support means a lot to us. Many thanks, Emma @ Employment Hero
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April D W.2025.01.13
rising up to the challenge
Overall: i had issues when setting up account and their support staff was awesome. went above and beyond to help me so ive no doubt in the future, they will be a great fit for me and my new company! Pros: manage employees, new hires, payroll, its a all in one mogule. great customer support. i had to get assistance setting up my account, and they are on point. answered my questions, then some, and sweet people! great service which is hard to find for the money Cons: im just getting started and at this time, no negative remarks. will update if needed in the future.
Thanks for your positive feedback April! We're glad to hear that our customer support team was able to assist you effectively during your account setup. We’re excited to continue supporting you and your new company as you grow with us. If you have any questions or need further assistance, we’re always here to help! Many thanks, Emma @ Employment Hero
Daniela V.2025.01.13
Good system for the price range
Overall: Good. The support teams work tirelessly to resolve all the issues we encounter with the system. I feel like a valued customer to them. Pros: A good system for its price range, it significantly automates processes, particularly the connection between HR and Payroll and it is very easy to use At the implementation, the implementation team greatly supported us. Following the implementation, the customer support team and customer experience team always come back promptly. I use the system every day and it reduces the process time a lot. We haven't tried to integrate with other systems yet. Cons: The only downside is the recruitment module, which I'm not entirely satisfied with. However, developments are progressing steadily, so there's potential for improvement. Worth a try. Some of the associates do not know the system very well and sometimes we receive odd answers.
Hi Daniela, Thank you for your valuable feedback! We're glad to hear that our platform is helping automate your processes and saving you time. It's great that our support and implementation teams have been able to assist you effectively. We truly appreciate your patience with the recruitment module, and we’re excited to continue making improvements. If you ever need further assistance or have any suggestions, don’t hesitate to reach out! Many thanks, Emma @ Employment Hero
Anu S.2025.01.07
Good Customer Service
Overall: It has been great experience with customer service staff at EH. Pros: Great Customer Service Staff Quick Response Cons: There are some payroll features which are still not in EH Software.
Thanks for the positive feedback Anu, we appreciate it. We're glad to hear that you find our customer support team responsive and helpful. Your support means a lot to us! Many thanks, Emma @ Employment Hero
Kevina P.2024.12.18
New User to Employment Hero
Overall: Very helpful team, new and exciting features. Pros: It's great that new employees can load their details in directly to HR and then it will import to Payroll. Saves manual error. Cons: I am finding the reports difficult as they are very different to my old system I used.
Thank you for sharing your experience Kevina! We're pleased to hear that you're finding value in the direct integration between HR and Payroll - it’s a great time-saver and helps reduce manual errors. We're also glad you're enjoying the support from our team and the exciting features. We understand that transitioning to a new reporting system can be an adjustment. If you need any guidance, our team is here to help make the process smoother. Thank you for choosing Employment Hero! Many thanks, Emma @ Employment Hero
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Gian Y.2024.12.18
Seamless HR & Payroll
Overall: Employment hero team are always very responsive. Whenever I have a query, it always get answered within a few minutes. The team ensures the ticket stays open until it is resolved - a feature I find very helpful when it comes to payroll processing. Kudos to the team! Pros: Ease of use, convenience, great user experience, helpful and knowledgeable staff Cons: Some of user interface can be improved to ensure efficiency in navigating through the payroll platform.
Hi Gian, Thank you for your review! We're thrilled to hear you're enjoying our platform's ease of use and convenience, along with our responsive support team. It’s great to know the ticket process has been helpful for you, especially with payroll. We appreciate your feedback on the user interface—it's insights like yours that help us improve. Thank you for choosing us as your HR and Payroll solution! Many thanks, Emma @ Employment Hero
Dipin C.2024.12.16
Truly a Hero!
Overall: Simple and easy to use, one stop shop for all your HR and payroll requirements. Pros: The platform's implementation process was seamless, thanks to the detailed and easy-to-follow step-by-step guides. They covered every aspect clearly and if there was any confusion, the support team was incredibly responsive and knowledgeable during the implementation phase, promptly answering all my questions and ensuring I was never stuck Cons: There are some doubled up admin features between Payroll and HR. Firstly, An employee doesnt need access to both Payroll and HR platforms to view the same information. Also - when giving access to an employee to the portal it was a bit difficult to understand whether HR side needed to be used or the payroll side to effect the change. Most of the available reports are predefined, and creating custom reports needs alot of manipulation of excel sheets.
Thank you for taking the time to share your feedback Dipin! We're thrilled to hear that our platform’s implementation process was seamless and that our support team provided the assistance you needed during setup. It’s great to know you’re enjoying the simplicity and functionality of having HR and Payroll in one platform. Thank you for choosing Employment Hero as your HR and Payroll solution! Many thanks, Emma @ Employment Hero
Marie R.2024.12.13
Good HRIS+ATS solution for SMEs
Overall: Good robust system but their customer/tech support could be easier to contact Pros: Employment Hero offers a compelling HRIS and ATS solution that balances functionality, user-friendliness, and affordability. Its intuitive interface and robust feature set streamline HR processes. The help center provides valuable resources, and the company’s pre-built templates are handy for internal communications. Cons: The recent shift towards chatbot support has made direct communication with customer service more complicated and lengthy, and a dedicated email for tech support is still the way to go if we are to resolve issues that Admins cannot.
Thank you for sharing your feedback Marie! It’s great to hear that you find our platform a compelling, user-friendly and affordable solution for streamlining your HR processes. We're glad our pre-built templates and help center have been useful for your internal communications. We appreciate your comments regarding customer support. Currently our chatbot, HeroAI, is designed to make troubleshooting more accessible and prompt. We will pass your feedback along to our team as we continuously look for ways to improve accessibility and responsiveness. Thank you for choosing Employment Hero and for trusting us to support your HR and recruitment needs! Many thanks, Emma @ Employment Hero
Victoria C.2024.12.13
By far the best product on the market for HRIS and Payroll!
Overall: Fantastic! Customer support, on-boarding, payroll and the overall HR platform is the best on the market. Pros: That our HRIS and Payroll is all in one. Cons: Importing data from my existing platform into EH, it was problematic and labour intensive.
Thank you for your feedback Victoria! It’s fantastic to hear that you’re enjoying the all-in-one HRIS and Payroll functionality and that our platform is meeting your expectations. We’re thrilled that our customer support and onboarding have made a positive impact on your experience. Thank you for choosing our platform to centralise your HR and Payroll needs - we’re excited to continue supporting your business! Many thanks, Emma @ Employment Hero
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