Verified Company
Came around driver was rude had a trainee slow rocked up at ten finished at 630 had a storage room room to empty he called for another truck over 3 grand for a move was a bit steep would have been better with three qualified removes would have gone smother in my opinion won't use them again
Reply from Fox Home And Office Removalists Perth
2026.05.13
HI Mike,
Thank you for taking the time to share your feedback.
We take every review seriously. We have had zero complaints matching the details you described, which is why we were surprised to read this. In particular, we were puzzled by the claim that one of our team members was a “trainee,” as this does not align with any of our crew assignments or billing practices.
We are deeply committed to delivering excellent customer service on every move. If this was a genuine experience, we would very much appreciate the opportunity to make it right and resolve any issues you encountered. We also strongly encourage customers to contact us directly with any concerns before leaving a public review, as this gives us the best chance to address and correct any problems in real time.
If you’re open to it, please reply to this message or contact our office directly at hello@foxremovals.com.au so we can personally look into this matter and ensure you are looked after appropriately.
We value your feedback and hope to have the chance to turn this around for you.
Regards,
Fox Removals
Thank you for taking the time to share your feedback.
We take every review seriously. We have had zero complaints matching the details you described, which is why we were surprised to read this. In particular, we were puzzled by the claim that one of our team members was a “trainee,” as this does not align with any of our crew assignments or billing practices.
We are deeply committed to delivering excellent customer service on every move. If this was a genuine experience, we would very much appreciate the opportunity to make it right and resolve any issues you encountered. We also strongly encourage customers to contact us directly with any concerns before leaving a public review, as this gives us the best chance to address and correct any problems in real time.
If you’re open to it, please reply to this message or contact our office directly at hello@foxremovals.com.au so we can personally look into this matter and ensure you are looked after appropriately.
We value your feedback and hope to have the chance to turn this around for you.
Regards,
Fox Removals
