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Reviews (178)
2023-02-02
Remote laptop support
After experiencing a data corruption on our home laptop and fearing issues also with our back-up drives, I chose to contact Marc for help because of the quality of the information presented on his website.
Marc responded promptly, remote access was arranged - our first experience of this and Marc's support provided yesterday was spot on and all our problems were resolved.
My Wife and I were impressed with Marc's communication skills and the practical support provided, which was clearly explained step by step as we worked our way through the issues.
Also have to add that our first experience of remote access worked brilliantly.
Cannot rate our experience highly enough. If you need pc support, Marc is your man!
With grateful thanks, Paulette & David Phillips
2022-12-14
Excellent friendly service! I have no hesitation in recommending Marc for computer solutions..
Kate Viscardi
2022-12-09
Excellent service and so very quick! My computer was back with me less than 48 hours after I delivered it to Marc. He diagnosed the likely problem over the phone so ordered the part likely to be needed (it was) before getting the computer.
Thank you, Kate, for your review. And for placing one on Nextdoor too! I'm glad things went our way.
Dawn Sanders
2022-11-02
Marc is excellent. He has helped me sort out computer issues from a tablet to a large home computer. During 2020 and 2021 I realised our home computer was getting very sluggish due to high work levels. Marc collected it, upgraded it for a good price-far cheaper than getting a new one and a more sustainable option. He is a total computer professional and has a wide-range of skills; one of which is to be able to talk to you about computers in ways that make sense to the ordinary person! The computer is still working extremely well and I would not hesitate to ask Marc to help again.
2022-10-20
Laptop Repair
Marc replaced the cracked screen on my laptop with care and expertise. The replacement part was difficult to source; Marc kept me updated on progress and stuck to his original quote, although I'm aware that time spent on the repair far exceeded what he had anticipated. I have no hesitation in recommending Marc and his business. Thank you Marc!
Jean Callwood
2022-10-20
We had an old computer with Windows 8 and needed to upgrade to Windows 11, which meant a new computer. A daunting task for us folk of a certain age! However Marc came to the rescue. He recommended a model to suit our needs, took away the old one to install all our "contents" in to the new one. Then ,over the phone , talked through anything extra we needed to know. He explains everything very clearly. We have no hesitation in recommending him.
2022-08-03
Fast effective service
For both hardware and software issues, Mark is the man to contact. Fast friendly service at a reasonable cost.
2022-03-30
Very thorough & helpful
Something was clogging up my C drive so I had no capacity and struggling to do anything, including my work, as a result. I had actually already had someone look at my laptop but they had been unable to identify the problem. Marc on the other hand was very quickly able to find the problem and come up with a solution. He also checked on a few other issues and helped resolve those too. All this was done remotely and throughout the process he was great at clearly explaining what he was doing, at a level that I could understand. Throughout he was friendly and polite. All in all a very thorough, helpful and very cost effective bit of work.
2022-03-29
Email & other PC problems
My email failed so I called Marc for help, he phoned me back as promised and promptly fixed the problem and also cleaned up my PC and gave me some very good advice on looking after my now quite old laptop. A first class friendly service!
2022-02-08
FowlerWeb Computer Services
I would recommend Marc to anyone with a problem. He is always very helpful and
pleasant to deal with and he has been so understanding when dealing with me since he set up my laptop a few years ago . I have no hesitation in calling him even with a
small problem .
2022-02-08
Expert help
Marc is always prompt, and efficient in helping us with our computers. He is cool, calm and collected when we are losing our heads! Excellent professional service.
2021-12-18
Great Service thank you!
The best service as always from Marc. Helped me twice in the last week, responded immediately, and both times solved my laptop issues perfectly. Don't know what I would do without him.
Thank you Marc!
Jill Dale
2021-11-12
Marc picked up my laptop, identified the problem, fixed it and returned the laptop to me within 24 hours. Very impressive, excellent service.
2021-11-04
Yet again a positive result
All I can say is 'ditto' to all the previous reviews I've just read multiplied by an infinite number. Thank you Mark.
2021-11-04
Outstanding
Marc has helped me out on numerous occasions .
He is patient and professional and always solves any problems .
2021-11-04
I have absolutely no hesitation in recommending FowlerWeb. Marc's repair of our IT glitch was prompt, effective - and friendly! He showed great patience in getting fully to the bottom of our problem and ensuring that it was solved.
2021-11-03
Outstanding Service
I cannot think of any negative comment at all to say about service from this Company whatsoever. Very prompt remote access, very friendly professional service from Marc who is extremely knowledgeable and obliging. Will be recommending him to all colleagues, friends etc. Extremely competitive with fees! Well done Marc
Lynfa Morgan
2021-10-29
Positive
Professionalism
Responsiveness
Value
Marc called me promptly after I emailed him and made arrangements to source my laptop remotely the next day. I had a software problem with my printer which he resolved and as my printer is old, the scanner was no longer viable but again he sourced an alternative. All the while explaining what he was doing. I am delighted with the result and at a competitive price. I will definitely use Marc again for future problems.
Thank you for your comments, Lynfa. I was very pleased to help today, and save another printer from going to the tip!
2021-10-12
A Great Help
A version of Microsoft Office Installation would not license properly and unfortunately, I was unable to get support from Microsoft. I contacted Marc, who managed to get the support I needed to sort the problem. He also solved a couple of problems with account configuration.
Many Thanks Marc.
2021-10-08
Excellent support
We have used Mark on and off for several years. He is always prompt respond to messages for help and keeps to his appointments. He is careful and systematic and keeps us well informed of what he is doing. His repair work has always been successful.