Following a windows update my computer stopped working. Although it was his first day back after the Christmas holiday, he collected my computer in a very timely manner, phoned me to discuss the problem and returned the computer in working order the same day. He was very helpful and professional.
Marc recently supported me to sort the storage issue on my laptop, he was patient and professional. Not only was the issue sorted, I felt more confident in understanding aspects of my laptop from Marc's patient explanations.
Clear/simple advice and a great service
Was struggling with a very slow/old Mac Powerbook and weighing-up whether or not to bite the bullet and buy a new one. I contacted Marc first to check whether there was anything that could be done to breath new life into it. Got a quick reply clearly outlining my options and he was very patient answering my further questions. In the end I went for a RAM upgrade + new hard drive and now it's working like a brand new laptop at a fraction of the price. I'm the first to admit I am hugely out-of-my-depth when it comes to all things IT but Marc was very good at explaining things simply at every stage. So I fully recommend him for any computer needs you may have. Thanks Marc!
Mark is calm, efficient and capable in the face of technology malfunctions that frustrate and, frankly, worry me. A careful assessment of the situation was followed by a remedy and advice for further action. And his personable manner didn't leave me feeling like a fool - just very relieved that it was all sorted!
Thanks Alan. It was a pleasure to help you on your way to where you needed to be. I'm glad the outcome was the one you'd sought.
I can't thank Marc enough or give a higher recommendation (and I would if I could).
Marc communicated frequently & clearly; explanations were easy to understand & unprompted; but most importantly my Dad has his laptop back in full working order. And it's better than we bought it!
Remote laptop support
After experiencing a data corruption on our home laptop and fearing issues also with our back-up drives, I chose to contact Marc for help because of the quality of the information presented on his website.
Marc responded promptly, remote access was arranged - our first experience of this and Marc's support provided yesterday was spot on and all our problems were resolved.
My Wife and I were impressed with Marc's communication skills and the practical support provided, which was clearly explained step by step as we worked our way through the issues.
Also have to add that our first experience of remote access worked brilliantly.
Cannot rate our experience highly enough. If you need pc support, Marc is your man!
With grateful thanks, Paulette & David Phillips
Excellent service and so very quick! My computer was back with me less than 48 hours after I delivered it to Marc. He diagnosed the likely problem over the phone so ordered the part likely to be needed (it was) before getting the computer.
Thank you, Kate, for your review. And for placing one on Nextdoor too! I'm glad things went our way.
Marc is excellent. He has helped me sort out computer issues from a tablet to a large home computer. During 2020 and 2021 I realised our home computer was getting very sluggish due to high work levels. Marc collected it, upgraded it for a good price-far cheaper than getting a new one and a more sustainable option. He is a total computer professional and has a wide-range of skills; one of which is to be able to talk to you about computers in ways that make sense to the ordinary person! The computer is still working extremely well and I would not hesitate to ask Marc to help again.
Marc replaced the cracked screen on my laptop with care and expertise. The replacement part was difficult to source; Marc kept me updated on progress and stuck to his original quote, although I'm aware that time spent on the repair far exceeded what he had anticipated. I have no hesitation in recommending Marc and his business. Thank you Marc!
We had an old computer with Windows 8 and needed to upgrade to Windows 11, which meant a new computer. A daunting task for us folk of a certain age! However Marc came to the rescue. He recommended a model to suit our needs, took away the old one to install all our "contents" in to the new one. Then ,over the phone , talked through anything extra we needed to know. He explains everything very clearly. We have no hesitation in recommending him.
Very thorough & helpful
Something was clogging up my C drive so I had no capacity and struggling to do anything, including my work, as a result. I had actually already had someone look at my laptop but they had been unable to identify the problem. Marc on the other hand was very quickly able to find the problem and come up with a solution. He also checked on a few other issues and helped resolve those too. All this was done remotely and throughout the process he was great at clearly explaining what he was doing, at a level that I could understand. Throughout he was friendly and polite. All in all a very thorough, helpful and very cost effective bit of work.
Email & other PC problems
My email failed so I called Marc for help, he phoned me back as promised and promptly fixed the problem and also cleaned up my PC and gave me some very good advice on looking after my now quite old laptop. A first class friendly service!
FowlerWeb Computer Services
I would recommend Marc to anyone with a problem. He is always very helpful and
pleasant to deal with and he has been so understanding when dealing with me since he set up my laptop a few years ago . I have no hesitation in calling him even with a
small problem .
Great Service thank you!
The best service as always from Marc. Helped me twice in the last week, responded immediately, and both times solved my laptop issues perfectly. Don't know what I would do without him.
Thank you Marc!