Poor customer service
Very unprofessional customer service. I contacted them multiple times on WhatsApp regarding shipping to Uzbekistan for a 40ft container of engine oil, but nobody replied for weeks. Not even a simple yes or no. Ignoring customers like this shows complete disrespect and poor management. If you cannot provide the service, at least respond professionally instead of leaving customers without any answer. One of the worst communication experiences I have had with a logistics company.
it was my first time shipping cargo from one country to another, initially I communicated with them through WhatsApp, and received immediate response, and every doubts I had regarding the shipment process has been cleared with clarity, very professional team with kindness and timely response, I would really appreciate their service from start to finish with real time support, and I would really recommend them for their best service, reliability and professional manner.
Professional people with good service! We are more than happy
I recently used forward air cargo to ship cosmetics products from China to Dubai and I am very satisfied with their service. I got their number from google and start communicating all communication was handled through WhatsApp and was quick clear and very responsive. The shipment was managed professionally, arrived on time, and everything was delivered in good condition wihtout any hidden fee i paid what we agreed. also for clearance here in dubai they take care of DM approvals. I would definitely recommend them and will use their services again.
This was my first time ever shipping boxes from one country to another, and I honestly couldn’t have asked for a better experience. From the very first message, the team was incredibly helpful, responsive, and professional. Every question I had was answered straight away — within minutes — which instantly put me at ease.
They guided me through the entire process with patience and kindness, making something that felt overwhelming at first feel simple and stress-free. Their communication was clear, their service was efficient, and their attitude was genuinely caring.
A truly brilliant experience from start to finish. I would 100% recommend this courier company to anyone — especially if it’s your first time shipping internationally. Absolute 10 out of 10 service.
Forever grateful
Great cargo company! They were extremely helpful, answered all our questions, and stayed in touch throughout the whole process. Our shipment arrived on time and without any damage. Highly recommend!
Highly recommended to ship out your car parts quickly! Got ours in less than a week, easy to work with ForwardAir, easily accessible and available as and when you need them for formalities etc. Not complicated at all and the rates are actually really good compared to other shipping companies! Keep up the great work guys and thank you!!
Excellent Shipping Experience – Highly Recommended!
I recently shipped my stuff from Dubai to Serbia using Forward Air Cargo Service and Clearance LLC, and I couldn’t be more satisfied. The entire process was handled with the highest level of professionalism. My boxes arrived on time and in perfect condition. Special thanks to Imran who was very helpful and professional answering all my questions and assisting me with all the details of my shipment.