Verified Company
One year ago we had the biggest cowboy installers come in. When ripping up tiles they failed to cover my kitchen, kick plates broken, two pack cupboards chipped and ripped off, engineered herringbone installed, ugly beading with multiple uneven nail punch holes everywhere, beading not even stuck down, Godfrey Hirst carpet now freying on all joins. This job was in excess of $22000 and to cap it off the floor layers demanded over $2000 to level the floor as misquoted. One year later this is upsetting as the floors all look terrible.
Working with Johnny from Flooring Xtra Nunawading was an exceptional experience from start to finish. Not only does Johnny have an impressive depth of knowledge when it comes to flooring, but he also has a fantastic eye for design and functionality. He listened carefully to what I wanted, offered insightful suggestions, and helped me choose the perfect flooring that suits both my home and lifestyle.
Johnny's service was second to none — he guided me through every step of the process, from selecting materials to coordinating installation, all with professionalism and genuine care. His communication was proactive and friendly, making the entire experience smooth and enjoyable.
The installation went flawlessly, thanks to Johnny's organization and attention to detail. The flooring looks amazing and has completely elevated the aesthetic of my home. If you're considering new floors, I wholeheartedly recommend speaking to Johnny — his passion for his work shines through, and you'll be in great hands!
We purchased new floor boards from flooring Xtra and find our experience satisfactory. Johnny was very friendly and helpful, with good knowledge of flooring and timber. He helped us choose the right timber for our project, kindly help with the home delivery arrangements. We r happy with the products we bought from the shop and appreciate the help.
From the moment we stepped into the store, Johnny was extremely helpful and obliging. We had to move the laying date a few times and each time Johnny had no issues. Richard did a fabulous job and was so meticulous. We would recommend your store to anyone even if they have to travel far just for the outstanding customer service. Thank you.
Reply from Nunawading Flooring Xtra
2025.11.14
Hi Pam,
Thank you so much for your lovely words and your recommendation. We truly appreciate your support, and we’re so happy to hear you had a great experience with us. It means a lot to our team. Thank you again for choosing our store — we really appreciate it.
Thank you so much for your lovely words and your recommendation. We truly appreciate your support, and we’re so happy to hear you had a great experience with us. It means a lot to our team. Thank you again for choosing our store — we really appreciate it.
Johnny give us very good service we bought flooring from him. Very recommend.
Reply from Nunawading Flooring Xtra
2025.11.14
Hi Margaret
Thank you so much for your kind words! It was a pleasure helping you choose your flooring. I’m really glad to hear you’re happy with the service. If you need anything in the future, feel free to reach out. Appreciate your recommendation!
Thank you so much for your kind words! It was a pleasure helping you choose your flooring. I’m really glad to hear you’re happy with the service. If you need anything in the future, feel free to reach out. Appreciate your recommendation!
I really appreciate the help we received from Saaed and Johnny at Flooring Xtra. They were super helpful and made choosing a carpet really easy. They were also so friendly and flexible with the installation date, even when we had to change it at the last minute.
What I really liked was how genuine they were in their interactions. They made us feel valued, and honestly, we felt so confident in their service that we did not even feel the need to get a second quote.
Also, a big shoutout to Richard, the installer, such a nice guy who clearly takes pride in his work. He didn’t rush the job and really cared about doing it properly. The carpet looks amazing!
We’re very happy with the whole experience.
Reply from Nunawading Flooring Xtra
2025.10.19
Hi Iramon,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with Saaed, Johnny, and Richard. Our team always aims to make the process as smooth and enjoyable as possible — from helping you choose the right carpet to ensuring the installation is done with care and attention to detail.
We truly appreciate your trust and kind words, and we’re so glad you’re happy with the result. Enjoy your beautiful new carpet, and please don’t hesitate to reach out if you ever need anything in the future!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with Saaed, Johnny, and Richard. Our team always aims to make the process as smooth and enjoyable as possible — from helping you choose the right carpet to ensuring the installation is done with care and attention to detail.
We truly appreciate your trust and kind words, and we’re so glad you’re happy with the result. Enjoy your beautiful new carpet, and please don’t hesitate to reach out if you ever need anything in the future!
Johnny went above and beyond for us - he was willing to travel all the way to Tarneit (on the other side of Melbourne, about an hour and a half away) with flooring samples in hand. He was prompt, professional, and incredibly helpful from start to finish.
The flooring quality was top-notch and reasonably priced, but what truly stood out was Johnny’s honesty and genuine care. He’s one of those rare people who actually puts the customer first and tells it like it is -no upselling, no fluff, just honest advice and great service.
Wouldn’t choose anyone else. Highly recommend Johnny and the team at Flooring Xtra!
Reply from Nunawading Flooring Xtra
2025.10.14
Hi Marilyn,
Thank you so much for your amazing review! It was absolutely our pleasure to help you find the right flooring, even if it meant a bit of travel. We are really glad to hear you’re happy with both the product and the experience. Your kind words and recommendation mean a lot to the team at Flooring Xtra. Wishing you all the best with your beautiful new floors!
Thank you so much for your amazing review! It was absolutely our pleasure to help you find the right flooring, even if it meant a bit of travel. We are really glad to hear you’re happy with both the product and the experience. Your kind words and recommendation mean a lot to the team at Flooring Xtra. Wishing you all the best with your beautiful new floors!
The Sales Manager (Johnny) is professional, reliable and client oriented.
The new flooring is beautiful. It is completed in a timely manner. The place is tidied and cleaned with no mess left behind before handed over to us.
We’re very happy with it and have no hesitation in recommending to others.
Reply from Nunawading Flooring Xtra
2025.10.14
Hi Gladdie
Thank you so much for your kind words and wonderful feedback! We’re thrilled to hear that you’re happy with your new flooring and our service. It was a pleasure working with you, and we truly appreciate your recommendation. Wishing you many years of enjoyment with your beautiful new floors!
Thank you so much for your kind words and wonderful feedback! We’re thrilled to hear that you’re happy with your new flooring and our service. It was a pleasure working with you, and we truly appreciate your recommendation. Wishing you many years of enjoyment with your beautiful new floors!
Amazing experience at Flooring xtra Nunawading. Johnny is extremely thorough and knowledgable with the products they offer including rugs. He will take care of your flooring needs with attention to detail. Best value for money, would recommend.
Reply from Nunawading Flooring Xtra
2025.08.26
Hi Ken,
Thank you for your wonderful review! We’re delighted Johnny could provide thorough and knowledgeable service, and that you found great value in our products. We really appreciate your recommendation and look forward to assisting you with any future flooring needs!
Thank you for your wonderful review! We’re delighted Johnny could provide thorough and knowledgeable service, and that you found great value in our products. We really appreciate your recommendation and look forward to assisting you with any future flooring needs!
Bought a rug here recently and Johnny’s service was amazing! There is a huge range of rugs to choose from too. Highly recommend to visit for all your flooring needs.
Reply from Nunawading Flooring Xtra
2025.08.26
Hi Canny,
Thank you for your kind words! We’re thrilled Johnny could provide you with excellent service, and we’re glad you enjoyed our range of rugs. We really appreciate your recommendation and look forward to helping with all your future flooring needs!
Thank you for your kind words! We’re thrilled Johnny could provide you with excellent service, and we’re glad you enjoyed our range of rugs. We really appreciate your recommendation and look forward to helping with all your future flooring needs!
Jonny is very helpful and friendly. His service was very professional and shared lots of flooring information with me. Highly recommended!
Reply from Nunawading Flooring Xtra
2025.08.26
Hi David,
Thank you for your kind words! We’re glad Johnny could provide helpful and professional service, and we really appreciate your recommendation. We look forward to assisting you with any future flooring needs!
Thank you for your kind words! We’re glad Johnny could provide helpful and professional service, and we really appreciate your recommendation. We look forward to assisting you with any future flooring needs!
Great service and carpet supplied and fitted with professionalism. Highly recommend. Johnny was very knowledgable and shared great advice. Will purchase again from Nunawading Flooring Xtra.
Reply from Nunawading Flooring Xtra
2025.08.26
Hi Antonietta,
Thank you for your kind review! We’re delighted that Johnny and our team could provide professional service and helpful advice. We look forward to assisting you with your next flooring project!
Thank you for your kind review! We’re delighted that Johnny and our team could provide professional service and helpful advice. We look forward to assisting you with your next flooring project!
A friend recommended me to flooring Xtra Johnny. It has been a great experience. Johnny has tons of knowledge and offers great customer service. He is always contactable and offers his advice from our circumstances. He recommend great floor install professional Jun and his team who have done a magnificent job. I will recommend Johnny and his team without hesitation.
Reply from Nunawading Flooring Xtra
2025.08.26
Hi Rachel,
Thank you so much for your kind words! We’re thrilled that Johnny and our installation team could provide a positive experience and help you find the right flooring solution. We really appreciate your recommendation and look forward to assisting you or your friends again in the future!
Thank you so much for your kind words! We’re thrilled that Johnny and our installation team could provide a positive experience and help you find the right flooring solution. We really appreciate your recommendation and look forward to assisting you or your friends again in the future!
Johnny was very helpful and even carried all our purchases to our car. He also gave us a very good deal.
Reply from Nunawading Flooring Xtra
2025.08.26
Thank you for your kind words! We’re thrilled Johnny could help and make your experience easier, and we’re glad you were happy with the deal. We appreciate your support and look forward to helping you again in the future!
I had a very frustrating experience at this store. The Asian salesperson was aggressive, rude, and spoke in an unprofessional and dismissive manner. When I asked about a Quick-Step product with an HDF core, he insisted it didn’t exist — speaking with complete confidence and arrogance. When I showed him the product directly from the manufacturer’s website, he changed his wording without any apology or acknowledgment.
On top of that, when we were shopping for engineered flooring, he questioned why we would want it and told us to just go for laminate floor instead. I was speechless at how dismissive and disrespectful he was. I’ve never dealt with a salesperson so unwilling to listen or provide helpful service. I would not recommend this store based on how poorly I was treated.
Johnny and his team were great to deal with at Nunawading Flooring Xtra. Good pricing and very knowledgeable and honest advice and information assisted us in choice of carpet and underlay and the carpet installation was done very professionally and promptly for us to tie in with a hectic renovation schedule. Great to deal with such a switched on team and very very happy overall!!!!
Reply from Nunawading Flooring Xtra
2025.08.26
Hi Ashley,
Thank you so much for your kind words! We’re really glad our team could help make the process smooth and fit in with your renovation schedule. It’s always rewarding to hear that our advice and service made a difference. Enjoy your new carpet and we look forward to helping you again in the future!
Thank you so much for your kind words! We’re really glad our team could help make the process smooth and fit in with your renovation schedule. It’s always rewarding to hear that our advice and service made a difference. Enjoy your new carpet and we look forward to helping you again in the future!