Verified Company
I always book with flight pro because Terry customer service is very excellent and i will always book with him .
Reply from FlightsPro
2026.03.25
Dear Customer,
Thank you for your fantastic feedback regarding your experience with FlightsPro Travel Agency, UK! It is wonderful to hear about the excellent service Terry has provided to you. We look forward to serving your travel needs again in the future.
Warm Regards,
FlightsPro UK
Thank you for your fantastic feedback regarding your experience with FlightsPro Travel Agency, UK! It is wonderful to hear about the excellent service Terry has provided to you. We look forward to serving your travel needs again in the future.
Warm Regards,
FlightsPro UK
Terry has been brilliant. His communication and explanation is excellent and I’d use the service over and over again.
Reply from FlightsPro
2026.03.24
Dear Nicole,
Thank you for your kind feedback of FlightsPro UK. We are delighted to hear about your positive experience with Terry and are thrilled to know you would use our services again.
We always aim to provide excellent communication and assistance. If there is anything else you need assistance with, please do not hesitate to reach out.
Warm Regards,
FlightsPro UK
Thank you for your kind feedback of FlightsPro UK. We are delighted to hear about your positive experience with Terry and are thrilled to know you would use our services again.
We always aim to provide excellent communication and assistance. If there is anything else you need assistance with, please do not hesitate to reach out.
Warm Regards,
FlightsPro UK
I'm very happy with the customer service I have received. My call was answered in less than 3 minutes the service representative was very helpful throughout our conversation. Many thanks.
Kind regards,
Rita Forde
Reply from FlightsPro
Dear Rita,
Thank you for taking a moment to share this. It’s great to hear that you were connected quickly and that our team member was able to help you clearly during your call.
We know how important it is for clients to get timely support when they reach out, and we’re glad your experience reflected that. Your feedback is genuinely appreciated by everyone here at FlightsPro.
We look forward to being of assistance again whenever you need help with your travel plans.
Warm regards,
FlightsPro UK
Thank you for taking a moment to share this. It’s great to hear that you were connected quickly and that our team member was able to help you clearly during your call.
We know how important it is for clients to get timely support when they reach out, and we’re glad your experience reflected that. Your feedback is genuinely appreciated by everyone here at FlightsPro.
We look forward to being of assistance again whenever you need help with your travel plans.
Warm regards,
FlightsPro UK
The way that you are dealing with the customers fantastic. Specially Crystal , did a good job. I must grateful to her. I hope that you guys will continue this way. I am happy to day, because I am flying next week. I must think to Crystal again. Keep up
Reply from FlightsPro
2026.03.18
Dear Chandra,
Thank you for your kind message and for choosing FlightsPro. We’re delighted to hear how happy you are with the service you received, especially from Crystal.
Your appreciation means a great deal to us, and we’re pleased that Crystal was able to support you and make the process a positive one. Providing attentive and consistent service is something we strive for every day, so it’s encouraging to hear your feedback.
We hope you have a wonderful trip next week and look forward to assisting you again in the future.
Kind regards,
FlightsPro UK
Thank you for your kind message and for choosing FlightsPro. We’re delighted to hear how happy you are with the service you received, especially from Crystal.
Your appreciation means a great deal to us, and we’re pleased that Crystal was able to support you and make the process a positive one. Providing attentive and consistent service is something we strive for every day, so it’s encouraging to hear your feedback.
We hope you have a wonderful trip next week and look forward to assisting you again in the future.
Kind regards,
FlightsPro UK
Thank you Terry, for giving the great customer service. You are my trusted go to. I appreciate your support over the years, finding me the flights I need, and saving me time, money and stress. 🥰
Reply from FlightsPro
Dear Col,
Thank you for your heartfelt message and for your continued trust in FlightsPro Travel Agency. Long-standing relationships like yours are incredibly important to us, and we truly value the confidence you’ve placed in our team over the years.
We’re especially pleased to hear that Terry remains your trusted go-to. Consistency, reliability, and personal service are qualities we take great pride in, and it’s wonderful to know his support has meant so much to you.
We sincerely appreciate your loyalty and look forward to assisting you with many more journeys in the years ahead.
Kind regards,
FlightsPro UK
Thank you for your heartfelt message and for your continued trust in FlightsPro Travel Agency. Long-standing relationships like yours are incredibly important to us, and we truly value the confidence you’ve placed in our team over the years.
We’re especially pleased to hear that Terry remains your trusted go-to. Consistency, reliability, and personal service are qualities we take great pride in, and it’s wonderful to know his support has meant so much to you.
We sincerely appreciate your loyalty and look forward to assisting you with many more journeys in the years ahead.
Kind regards,
FlightsPro UK
Support Ticket Review
Agent: Crystal
Overall score is 95/100(Excellent)
Accuracy (10/10) Crystal tone and professionalism too is (10/10), at first I was confused and didn’t know what to do but Crystal was able to have more time and patience for me to explain things to me and I was so happy, now I will say that Crystal is the best Agent I have ever had
Reply from FlightsPro
Dear Sophia,
Thank you for your generous feedback and for choosing FlightsPro Travel Agency.We’re truly pleased to know that our team’s patience, knowledge, and ability to guide you through every question and situation made a positive impression.
Providing clear answers and confidently managing any challenges that arise is fundamental to how we operate. Our goal is always to ensure our clients feel informed, supported, and completely at ease throughout the process.
We sincerely appreciate your trust in FlightsPro and look forward to assisting you again in the future.
Kind regards,
FlightsPro UK
Thank you for your generous feedback and for choosing FlightsPro Travel Agency.We’re truly pleased to know that our team’s patience, knowledge, and ability to guide you through every question and situation made a positive impression.
Providing clear answers and confidently managing any challenges that arise is fundamental to how we operate. Our goal is always to ensure our clients feel informed, supported, and completely at ease throughout the process.
We sincerely appreciate your trust in FlightsPro and look forward to assisting you again in the future.
Kind regards,
FlightsPro UK
One of THE worst experiences I have ever had with a flight company! Don't risk ending up having to ask for a refund from those people.
I was forced to go through insurance because they were holding my money hostage and even the insurance company took months to get my refund back also.
I still can not believe the poor customer service I received purely trying to get information and my money back. It was a natural disaster, out of my control! Never will I try using companies like that and I urge others not to risk it.
Ask for all information and research things for yourself.
It probably won't help once they have your money but try, and get travel insurance. These people would have held me hostage to nearly half (close to £500) of my money in vouchers I did not expect (it wasn't in any of my paperwork regarding refunds) for their company!? The interactions between Amber and I, was extremely stressful and exhausting. It seemed as if I was annoying her, simply trying to get information and MY money back. I was forced to contact them constantly to get any kind of information or support. Absolutely terrible experience! Should have checked reviews beforehand but we live, we learn!
Finally, I do not need to speak to anyone in this company ever again!
Reply from FlightsPro
Hi Ruje,
We’re truly sorry that this experience left you feeling so frustrated and stressed. Travel disruptions, especially when caused by a natural disaster, are upsetting and completely outside anyone’s control. We understand how emotional it can feel when your plans fall apart and money is tied up in the process.
That said, we do need to gently clarify a few important facts.
The flight was cancelled directly by the airline. This decision was made entirely by them, and FlightsPro had no involvement in the cancellation itself. As a travel agency, we do not control airline operations or their refund policies.
From the moment we were informed, our team stayed in contact with you via email and WhatsApp, relaying updates as we received them and doing our best to guide you through the available options. We did not charge any administrative fees for handling your case, despite the significant amount of time and back-and-forth communication involved. We remained engaged throughout the process to support you as best we could.
Once a claim is submitted to an insurance provider, the outcome and timeframe are managed solely between the policyholder and the insurer.
We take great pride in what FlightsPro stands for: knowledgeable staff, clear communication, and genuine care for our clients. Our team works hard to support travellers during challenging situations, and we always aim to provide accurate information within the limits of what airlines allow us to access and action.
We are sorry that this situation did not meet your expectations. However, we respectfully stand by the support provided by our team and the efforts made on your behalf during a complex and difficult disruption.
We wish you all the best in your future travels.
Warm Regards,
Customer Service Team
We’re truly sorry that this experience left you feeling so frustrated and stressed. Travel disruptions, especially when caused by a natural disaster, are upsetting and completely outside anyone’s control. We understand how emotional it can feel when your plans fall apart and money is tied up in the process.
That said, we do need to gently clarify a few important facts.
The flight was cancelled directly by the airline. This decision was made entirely by them, and FlightsPro had no involvement in the cancellation itself. As a travel agency, we do not control airline operations or their refund policies.
From the moment we were informed, our team stayed in contact with you via email and WhatsApp, relaying updates as we received them and doing our best to guide you through the available options. We did not charge any administrative fees for handling your case, despite the significant amount of time and back-and-forth communication involved. We remained engaged throughout the process to support you as best we could.
Once a claim is submitted to an insurance provider, the outcome and timeframe are managed solely between the policyholder and the insurer.
We take great pride in what FlightsPro stands for: knowledgeable staff, clear communication, and genuine care for our clients. Our team works hard to support travellers during challenging situations, and we always aim to provide accurate information within the limits of what airlines allow us to access and action.
We are sorry that this situation did not meet your expectations. However, we respectfully stand by the support provided by our team and the efforts made on your behalf during a complex and difficult disruption.
We wish you all the best in your future travels.
Warm Regards,
Customer Service Team
Terry has been a great agent in terms of care when he chooses my flights throughout the years, I can rest assured that would do his best for me
Reply from FlightsPro
Dear Leo,
Thank you for sharing your experience with Terry at our FlightsPro Travel Agency. We are thrilled to hear that he consistently provides exceptional support and care when selecting flights for your travels. Your continued trust in FlightsPro means a great deal to us.
Warm Regards,
FlightsPro UK
Thank you for sharing your experience with Terry at our FlightsPro Travel Agency. We are thrilled to hear that he consistently provides exceptional support and care when selecting flights for your travels. Your continued trust in FlightsPro means a great deal to us.
Warm Regards,
FlightsPro UK
This is my first time booking with flightspro and I can say that I had a great experience with their service especially with my agent garren Green who looked above and beyond to find the best flights for me I will definitely recommend people to book with flightspro amazing service
Reply from FlightsPro
Dear Davonne,
Thank you for your kind words and recommendation. We are delighted to hear that your experience booking with FlightsPro Travel Agency was exceptional and that Garren provided top-notch service. Your satisfaction is paramount to us, and we sincerely appreciate your support. Looking forward to assisting you again in the future.
Warm Regards,
FlightsPro UK
Thank you for your kind words and recommendation. We are delighted to hear that your experience booking with FlightsPro Travel Agency was exceptional and that Garren provided top-notch service. Your satisfaction is paramount to us, and we sincerely appreciate your support. Looking forward to assisting you again in the future.
Warm Regards,
FlightsPro UK
Garren at FlightsPro was very helpful…
Garren at FlightsPro was very helpful in navigating my flight plan, booking my hotels and all within budget for my trip to India. Highly recommend Garren - he is very good at what he does.
Reply from FlightsPro
Dear J C,
Thank you for sharing your positive experience! We are delighted to hear how Garren from FlightsPro was pivotal in planning your trip within budget. Your recommendation truly motivates our team to continue providing exceptional service. Have a wonderful journey to India!
Warm Regards,
FlightsPro UK
Thank you for sharing your positive experience! We are delighted to hear how Garren from FlightsPro was pivotal in planning your trip within budget. Your recommendation truly motivates our team to continue providing exceptional service. Have a wonderful journey to India!
Warm Regards,
FlightsPro UK
Excellent! Very happy nothing was too much trouble!
Reply from FlightsPro
Dear Barbara,
Thank you for your kind words! We are truly delighted to know you had a great experience with FlightsPro Travel Agency. Your satisfaction is our priority, and we are always here to assist you. We look forward to helping you with your future travel plans.
Warm Regards,
FlightsPro UK
Thank you for your kind words! We are truly delighted to know you had a great experience with FlightsPro Travel Agency. Your satisfaction is our priority, and we are always here to assist you. We look forward to helping you with your future travel plans.
Warm Regards,
FlightsPro UK
I have used Flightpro many times now and I deal with Terry.
Outstanding service.
Reply from FlightsPro
2026.01.30
Dear Mahyar,
Thank you for your continued trust in FlightsPro Travel Agency and for sharing your kind words. We are delighted to hear that Terry has been providing you with outstanding service. Your support means so much to us, and we look forward to assisting you with your future travel plans! 😊
Warm Regards,
FlightsPro UK
Thank you for your continued trust in FlightsPro Travel Agency and for sharing your kind words. We are delighted to hear that Terry has been providing you with outstanding service. Your support means so much to us, and we look forward to assisting you with your future travel plans! 😊
Warm Regards,
FlightsPro UK
Garren provided excellent communication and ensured I was fully satisfied throughout the process. Highly recommend. Thank you again to FlightsPro for providing a great service!
Reply from FlightsPro
2026.01.24
Dear Jean,
Thank you for your kind words and for acknowledging Garren's efforts. We are delighted to know that you were fully satisfied with our service at FlightsPro Travel Agency. Your recommendation means a lot to us, and we look forward to assisting you with your future travel needs. ✈️
Warm Regards,
FlightsPro UK
Thank you for your kind words and for acknowledging Garren's efforts. We are delighted to know that you were fully satisfied with our service at FlightsPro Travel Agency. Your recommendation means a lot to us, and we look forward to assisting you with your future travel needs. ✈️
Warm Regards,
FlightsPro UK
My family has booked with FlightsPro regularly, and this time I booked my own trip to St. Vincent. Our travel agent, Garren, was absolutely amazing. He went above and beyond to find me a great deal while also making sure my travel experience was comfortable and stress free. He was patient, knowledgeable, and genuinely cared about making sure everything was right. I highly recommend Garren and FlightsPro for anyone looking for reliable and excellent travel service.
Reply from FlightsPro
Dear Cameron,
Thank you for sharing your positive experience. We are delighted to know that you had a great time using FlightsPro Travel Agency services. Your satisfaction is our priority, and your kind words motivate us. Please feel free to reach out for any future travel plans, we would love to assist you again!
Warm Regards,
FlightsPro UK
Thank you for sharing your positive experience. We are delighted to know that you had a great time using FlightsPro Travel Agency services. Your satisfaction is our priority, and your kind words motivate us. Please feel free to reach out for any future travel plans, we would love to assist you again!
Warm Regards,
FlightsPro UK
Terry at FlightsPro provides excellent professional service every time. He is the epitome of customer service. He and FlightsPro are the best.
JMB HORNE.
Reply from FlightsPro
2024.02.17
Dear Mr Horne,
Thank you for taking the time in providing us with your valuable feeback for FlightsPro Travel Agency, London, Uk. We are glad that Terry was able to make your experience seamless and quick as per your wishes.We take pride in providing best customer service to our clients and feeback like yours keeps us motivated.
We look forward to assist you with your future travels
Best Wishes,
FlightsPro UK Travel Agency
Thank you for taking the time in providing us with your valuable feeback for FlightsPro Travel Agency, London, Uk. We are glad that Terry was able to make your experience seamless and quick as per your wishes.We take pride in providing best customer service to our clients and feeback like yours keeps us motivated.
We look forward to assist you with your future travels
Best Wishes,
FlightsPro UK Travel Agency
Terry is always willing to help, by giving you the best deal thats available.
Reply from FlightsPro
2026.01.16
Dear Georgia,
Thank you for sharing your positive experience with FlightsPro UK. We are delighted to hear that our senior travel advisor Terry was able to assist you in securing the best deal.
Your satisfaction is our priority, and we are here to help with any future travel plans. 😊
Warm Regards,
FlightsPro UK
Thank you for sharing your positive experience with FlightsPro UK. We are delighted to hear that our senior travel advisor Terry was able to assist you in securing the best deal.
Your satisfaction is our priority, and we are here to help with any future travel plans. 😊
Warm Regards,
FlightsPro UK
I flew a Business Class on Royal Air Maroc operated flight and discovered functional damage to my checked baggage immediately on arrival at London Heathrow 13 December 2025.
The telescopic handle arrived extended, twisted, and unusable, despite being fully retracted and functional at check-in.
What followed was a complete failure of Royal Air Maroc’s baggage claims process. No PIR was created at the airport on 13 December 2025 despite my request, the online claims system rejected my ticket details, and the call centre was unable to open a case or provide meaningful assistance.
As a result, I was left with no direct way to submit a baggage damage claim to the operating carrier, despite acting within the required timeframe and having photographic evidence.
Passengers on partner or interline tickets should be aware that Royal Air Maroc offers no workable path to resolve baggage damage issues, leaving customers stuck between airlines.
This is not about compensation alone, but about the absence of a functional customer support process.
I have contacted Qantas also who sold me the ticket for my Business Class RAM fight from Toronto>Casablanca>London. I have been patient waiting for almost a month as it is now 11 Jan 2026.
Reply from FlightsPro
2026.01.14
Hi Tan,
Thank you for your message.
We have reviewed your comments carefully and would like to clarify an important point. You did not make your booking with our company, and we were not the ticketing or operating carrier for your journey. As a result, we do not have access to your reservation, baggage records, or the ability to create or manage a baggage damage claim on your behalf.
Baggage damage claims must be handled directly by the operating airline or, in some cases, the ticketing airline responsible for the itinerary. In your case, this would be Royal Air Maroc and/or Qantas, whom you have already contacted.
While we understand your frustration with the situation and the challenges you experienced, the review you submitted attributes responsibility to the wrong company. We therefore ask that you correct or remove the review to reflect the appropriate airline(s) involved.
If you have questions related to a booking actually made with us in the future, we would of course be happy to assist.
Kind regards,
Customer Relations Team
Thank you for your message.
We have reviewed your comments carefully and would like to clarify an important point. You did not make your booking with our company, and we were not the ticketing or operating carrier for your journey. As a result, we do not have access to your reservation, baggage records, or the ability to create or manage a baggage damage claim on your behalf.
Baggage damage claims must be handled directly by the operating airline or, in some cases, the ticketing airline responsible for the itinerary. In your case, this would be Royal Air Maroc and/or Qantas, whom you have already contacted.
While we understand your frustration with the situation and the challenges you experienced, the review you submitted attributes responsibility to the wrong company. We therefore ask that you correct or remove the review to reflect the appropriate airline(s) involved.
If you have questions related to a booking actually made with us in the future, we would of course be happy to assist.
Kind regards,
Customer Relations Team
Fasih has been very wonderful,spontaneous in response.
I got my quote and the tickets on time as promised.
It’s a great experience
Thanks Fasil👍🏾
Reply from FlightsPro
2026.01.05
Dear Raft,
Thank you for your kind words! We are delighted to hear about your wonderful experience with Fus and that everything was timely and as promised. Your satisfaction is our priority, and we deeply value your trust in our Travel Agency. We look forward to assisting you again in the future! 😊
Warm Regards,
FlightsPro UK
Thank you for your kind words! We are delighted to hear about your wonderful experience with Fus and that everything was timely and as promised. Your satisfaction is our priority, and we deeply value your trust in our Travel Agency. We look forward to assisting you again in the future! 😊
Warm Regards,
FlightsPro UK
Amber was very friendly and super efficient. Immediately responsive and supportive every step of our journey. Thank you!
Reply from FlightsPro
2026.01.01
Dear Jez,
Thank you for your kind words! We are delighted to hear that Amber provided you with efficient and responsive support throughout your journey. At FlightsPro Travel Agency, UK, ensuring a smooth and pleasant experience for our customers is our priority. We look forward to assisting you again in the future.
Warm Regards,
FlightsPro UK
Thank you for your kind words! We are delighted to hear that Amber provided you with efficient and responsive support throughout your journey. At FlightsPro Travel Agency, UK, ensuring a smooth and pleasant experience for our customers is our priority. We look forward to assisting you again in the future.
Warm Regards,
FlightsPro UK