FlightsPro Reviews

Susan Muir 2026.06.09

     

Exceptional service provided by Terry.

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Reply from FlightsPro 2026.06.09

Dear Susan,

Thank you for your kind feedback and for choosing FlightsPro Travel Agency.

We're delighted to hear that Terry provided exceptional service. Delivering expert travel advice, responsive support, and a seamless booking experience is what our team strives for every day, and it's wonderful to know that Terry made such a positive impression.

Your support is greatly appreciated, and we look forward to assisting you with your future travel plans.
Kind regards,

FlightsPro UK

N1_ SPARTN 2026.06.05

     

I recently worked with Terry to plan our family holiday, and I cannot speak highly enough of the experience. From the very first conversation, he was friendly, professional, and genuinely listened to exactly what we wanted — including our budget, preferred destinations, and the specific needs of our group. he went above and beyond to research options, presented us with clear, well-organised itineraries, and took the time to explain every detail, so we always knew exactly what we were booking. He was incredibly patient when we changed our plans a couple of times, and always responded quickly to emails or calls, If you’re looking for someone who is reliable, knowledgeable, and truly passionate about making your travel experience wonderful, Terry is the person to choose. I will definitely be coming back for all our future travel plans, and I’ve already recommended them to friends and family.

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Reply from FlightsPro 2025.01.14

Dear Happy Customer,

Thank you for your detailed and positive review of FlightsPro UK! We’re delighted to hear that the prompt service and attention to detail provided by Terry helped make your booking experience enjoyable and tailored to your expectations.

Your kind words for Terry & the team are greatly appreciated.

We look forward to planning many more wonderful holidays for you in the future.

Best Wishes
FlightsPro UK

Cle 2026.06.02

     

Will not give back deposit My partner paid a deposit kver £2000 for 1 x adult flight and 2 x child flights to Jamaice for December 2025. No flighta were booked due to the hurricane. My paetner got in touch in Spring 2026 to re-organise flights to Jamaica in December 2026. The flights found by FlightPro were more expensive than flights another family member had found for the same period. My partner advised Crystal at FlightPro of this and asked if she could book the same flights ao he could save money. Crystal advised ahe could not access the same flights or anything cheaper so that would not be possible. The difference was nearly £1000. My partner asked for his deposit back and was advised not poaaible due to their T&C's cancellation policy. My partner advised them that there was no cancellation as flights had not been booked or reserved for Jamaica 2025. Realising he would lose £2000 we decided to use the deposit for flights to Kenya and pay the difference. I sourced the flights on BA website for £3550 and sent the information to Crystal. Crystal came back confirming she could book the flights but the total coat was £3950. I asked her how she had come to that figure of a £400 increase when I found the flights myaelf that were still available at £3550. I also enquired as a flight agent was she.not supposed to be able to gwt bweter prices than the public not more expensive as it made no point using FlightPro to book these flights if it was going to cost us £400 extra for the privelege. Crystal advised me this was due to a payment plan, I advised her we did not need a payment plan and could pay the £1550 immediately. Crystal then back tracked amd advised it was an admin charge We argued it was excessive admin cost but was advised it stood. My partner contacted his bank for a claw back but as 21 days had passed they could not claw back. We resigned to this fact as FlightPro were not budging. The flights for Kenya have since increased by £1300 so we are now willing to cut our losses and learn from our mistakes of using FlightPro, something we will never do again. Please be wary of this company and do not use. I am raising the issue with Trading Standards as Crystal's manager is now refusing to give us our £1600 back less the £400. He is saying that Crystal gave us incorrect information and that the total deductions are £1000. DO NOT USE THESE CON ARTISTS.
Date of experience: 02 June, 2026

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sophie 2026.05.21

     

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Reply from FlightsPro 2026.05.22

Dear Sophie,

Thank you for your wonderful feedback and support! We at FlightsPro Travel Agency, UK, are glad to know you had an excellent experience. Your satisfaction is our utmost priority, and we truly value your patronage.

Warm Regards,
FlightsPro UK

Heal with Vani 2026.05.19

     

Amazing services! They were very helpful and suggested me with the right action to take. thank you so much xx

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Reply from FlightsPro 2026.05.22

Dear The Spiritual She Wolf,

Thank you for your wonderful feedback. We are delighted to learn that you had a positive experience with FlightsPro Travel Agency, UK. Assisting our clients by providing effective travel solutions is our prime focus. Your recognition of our efforts inspires us to strive harder to serve better.

Warm Regards,
FlightsPro UK

Keba Petite 2026.05.09

     

Amber has really good customer service skills, I was happy with her service.

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Reply from FlightsPro 2026.05.11

Dear Keba,

Thank you for your kind recognition of Amber's customer service skills. We are delighted to know you were satisfied with her assistance. At FlightsPro Travel Agency, UK, delivering excellent service is our priority, and feedback like yours motivates us further.

Warm Regards,
FlightsPro UK

Wesley Davis 2026.05.07

     

What a great service very helpful ask for Terry he is great very friendly definitely recommend FlightsPro

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Reply from FlightsPro 2026.05.08

Dear Wesley,

Thank you for your kind words. We are thrilled to hear that your experience with FlightsPro Travel Agency, UK, was excellent and that Terry could assist you so effectively. Your recommendation means a lot to us, and we look forward to assisting you with your future travel arrangements.

Warm Regards,
FlightsPro UK

Maxine Bobb 2026.05.06

     

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Reply from FlightsPro 2026.05.08

Dear Maxine,

Thank you for your generous review! We are thrilled to know that your experience with FlightsPro Travel Agency met your expectations. Your feedback inspires us to continue delivering excellent service to our valued customers. Please do not hesitate to reach out for any future travel needs. 🌟

Warm Regards,
FlightsPro UK

OBI 2026.05.02

     

Everything was done smoothly by Mr Garren even gave me one extra day to get my last payment together just we great guy behind this establishment.

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Reply from FlightsPro 2026.05.02

Dear OBI,

Thank you for your kind words. We are thrilled to hear about your positive experience with Garren at FlightsPro Travel Agency, UK. Ensuring smooth service and supporting our customers means a lot to us. We look forward to assisting you in the future for any travel needs.

Warm Regards,

FlightsPro UK

Denice Carter 2026.04.29

     

I have been booking with Terry (flightspro for a few years now. He always gets me the best deal. very reliable. I will be booking with him November birthday trip as always.

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Reply from FlightsPro 2026.04.30

Dear Denice,

Thank you for your trust and continued patronage with FlightsPro Travel Agency. We are delighted to hear about your positive experiences with our services, especially Terry's dedication to providing the best deals. We look forward to assisting you with your November birthday trip.

Warm Regards,

FlightsPro UK

Julie Wakefield 2026.04.23

     

Terry was so patient and understanding as I needed to book 9 flights some of which were not straightforward. For my daughter who is travelling. After reading other google reviews I was so pleased I found this company and had the pleasure of dealing with Terry. Terry thank you for all your help. I will certainly be using you again and I have passed on your details to friends and family. Five star!

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Reply from FlightsPro 2026.04.24

Dear Julie,

Thank you for your wonderful feedback. We are thrilled that Terry provided excellent assistance in arranging the flights for you. Your recommendation and intention to use our services again mean a great deal to us. We look forward to helping you and your loved ones with future travel plans.

Warm Regards,
FlightsPro UK

Sharon Dias-Abeyesinghe 2026.04.19

     

My family have found Terry's FlightPro, to be an efficient friendly travel agent. One oftheir greatest strength is the easy communication and tailored. Straight forward advice and we fell like a valuable client. I am rest assured that the deals he proposes are the best. I have found this on my searches. He is now always my first go to choice. He is trustworthy.

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Reply from FlightsPro 2024.02.17

Hi Sharon,

Thank you for your kind words for FlightsPro Travel Agency, London, UK.We are delighted to hear that you've had a positive experience with Terry & the team.

We always strive to exceed our client's expectations.We hope to assist you for your future trips.

Best Regards,
Customer Service Team

Sophia Sarpong 2026.04.17

     

Support Ticket Review Agent: Crystal Overall score is 95/100(Excellent) Accuracy (10/10) Crystal tone and professionalism too is (10/10), at first I was confused and didn’t know what to do but Crystal was able to have more time and patience for me to explain things to me and I was so happy, now I will say that Crystal is the best Agent I have ever had

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Reply from FlightsPro 2026.02.24

Dear Sophia,

Thank you for your generous feedback and for choosing FlightsPro Travel Agency.We’re truly pleased to know that our team’s patience, knowledge, and ability to guide you through every question and situation made a positive impression.

Providing clear answers and confidently managing any challenges that arise is fundamental to how we operate. Our goal is always to ensure our clients feel informed, supported, and completely at ease throughout the process.

We sincerely appreciate your trust in FlightsPro and look forward to assisting you again in the future.

Kind regards,
FlightsPro UK

Kendra Brown 2026.04.15

     

Crystal is best if you are looking for a flight just sit back relax and let Crystal sort that out for she is amazing

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Reply from FlightsPro 2026.04.24

Dear Kendra,

Thank you for your kind words about our associate Crystal at FlightsPro Travel Agency. We are pleased to hear that she provided you with an amazing experience and made arranging your flight effortless. Ensuring our clients' satisfaction is our top priority, and we appreciate your recognition of our dedicated team.

Warm Regards,
FlightsPro UK

imtiaz shah 2026.04.11

     

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Reply from FlightsPro 2026.04.13

Dear Imtiaz,

Thank you for your wonderful review. We are delighted to know about your positive experience with FlightsPro Travel Agency, UK. We really appreciate your support and look forward to assisting you with your future travel plans. Should you need any help, please let us know.

Warm Regards,
FlightsPro UK

Charlene 2026.04.09

     

Garren at flights pro was and has been very helpful. I book all of my flight with him and he always gives me competitive prices. Very good customer service. He goes above and beyond.

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Reply from FlightsPro 2026.04.16

Dear Charlene,

Thank you for your wonderful feedback. We are thrilled to hear about your positive experience with Garren at FlightsPro Travel Agency. Providing exceptional service and competitive prices is our aim, and it is rewarding to know we succeed in meeting your expectations. We look forward to assisting you with your future travel arrangements.

Warm Regards,
FlightsPro UK

Kobe Kyeremateng 2026.04.01

     

Excellent service altogether. I truly appreciated the service provide by Marie. Highly recommended!

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Reply from FlightsPro 2026.04.09

Dear Kobe,

Thank you for sharing your kind words about our excellent service and Marie's assistance. We are delighted that you were pleased with your experience at FlightsPro Travel Agency. Your recommendation encourages us to maintain our commitment to providing exceptional care to all our clients. We hope to assist you with your future travel needs soon.

Warm Regards,
FlightsPro UK

None None 2026.03.25

     

I always book with flight pro because Terry customer service is very excellent and i will always book with him .

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Reply from FlightsPro 2026.03.25

Dear Customer,

Thank you for your fantastic feedback regarding your experience with FlightsPro Travel Agency, UK! It is wonderful to hear about the excellent service Terry has provided to you. We look forward to serving your travel needs again in the future.

Warm Regards,
FlightsPro UK

Nicole Wright 2026.03.24

     

Terry has been brilliant. His communication and explanation is excellent and I’d use the service over and over again.

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Reply from FlightsPro 2026.03.24

Dear Nicole,

Thank you for your kind feedback of FlightsPro UK. We are delighted to hear about your positive experience with Terry and are thrilled to know you would use our services again.

We always aim to provide excellent communication and assistance. If there is anything else you need assistance with, please do not hesitate to reach out.

Warm Regards,
FlightsPro UK

rita forde 2026.03.19

     

I'm very happy with the customer service I have received. My call was answered in less than 3 minutes the service representative was very helpful throughout our conversation. Many thanks. Kind regards, Rita Forde

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Reply from FlightsPro 2026.03.20

Dear Rita,

Thank you for taking a moment to share this. It’s great to hear that you were connected quickly and that our team member was able to help you clearly during your call.

We know how important it is for clients to get timely support when they reach out, and we’re glad your experience reflected that. Your feedback is genuinely appreciated by everyone here at FlightsPro.

We look forward to being of assistance again whenever you need help with your travel plans.

Warm regards,
FlightsPro UK