Comprehensive Level 3 survey produced within timeframe advised. Really happy with Simon's thorough check of the property and his detailed report, which enabled a successful renegotiation of the property price. All other members of staff were helpful via phone and email. I would recommend this company.
Thank you for taking the time to leave such a detailed review — it’s genuinely appreciated.
I’m really pleased to hear that the survey helped you move forward with confidence and achieve a successful renegotiation. That’s exactly what a thorough Level 3 survey is designed to do — give you clarity, reduce risk, and ultimately put you in a stronger position.
It’s also great to hear that the wider team supported you well throughout the process. We place a lot of emphasis on both technical quality and customer experience, so your feedback means a lot.
If you need any further advice as you progress with the property, we’re always here to help.
Kind regards,
Flettons Surveyors
Yakim Krastev2026.03.04
Incredibly thorough survey and the after service customer care is extraordinarily good. Almost instant replies on whatsapp to discuss the survey points. Best choice if you want a satisfactory service when purchasing a property.
Thank you for your kind review. I’m really pleased the survey proved helpful and that the follow-up support gave you the reassurance you needed during the purchase process.
Buying a property is a significant investment, so it’s important that clients feel they can ask questions and fully understand the findings in the report. I’m always happy to discuss any points after the survey and provide further clarification where needed.
I appreciate you taking the time to share your experience, and I wish you all the best with your new home.
Best
Fletton Surveyors
Filip Glatz2026.03.02
We had a Level 3 survey carried out. These surveys are very generic and do not provide detailed or practical insights. I would therefore refrain from using this company.
Instead, I would recommend instructing a builder or construction company to investigate the property directly, it is likely to be more useful and potentially more cost-effective.
The concern you mention relates to the possible support of a chimney breast within a loft space that was sealed and inaccessible at the time of inspection.
As recorded in the report, the property contains two loft spaces, however only one could be accessed because the second loft area had no hatch. This limitation was clearly documented within the report.
Building surveys are non-invasive visual inspections. Where areas cannot be accessed, the surveyor must record the limitation and advise on the potential risks associated with those concealed areas.
The report prepared for the property was 110 pages in length and included detailed observations on the construction, individual materials, ceilings, walls, windows, floors, roof structure and structural alterations and building services within the building.
Concerns raised several months after occupation relating to areas that were physically inaccessible at the time of inspection do not alter the scope or limitations of a Level 3 Building Survey.
Flettons Surveyors remains satisfied that the survey was conducted thoroughly and in accordance with the professional standards governing Level 3 Building Surveys.
Kind regards
Flettons Surveyors
Oriel Hutchinson2026.02.19
Great back office service, by Alexia. She quickly grasped the issue about the Red Book Survey, for my late mother, Dinah Hutchinson, Foundress of the London Canal Museum’s Islington rental properties and difficulty obtaining access, via the letting agents and was incredibly clear in walking me through the process, about how to find the best surveyor, for the job.
Flettons Surveyors is pleased to hear that Alexia provided strong back-office support and that she was clear and efficient in guiding you through the Red Book Survey process, particularly given the access difficulties with the letting agents. We appreciate you taking the time to share your experience.
Seamus Kowarzik2025.12.23
We had a really great experience with Flettons. We had a detailed survey carried out that was extremely helpful in getting a proper overview of the works that needed doing. Our follow up call with Simon was great in really understanding the extent of the work that was required. And we were able to use his analysis to speak again with the seller about the asking price.
Excellent experience with Flettons Surveyors, both the survey and the customer experience afterwards. Simon carried out our survey, produced an incredibly detailed report (this is expected for a level 3 survey, but nevertheless I was still impressed), picked up on some key areas that we needed to fix or look into further, but also gave lots of detail on small little niggles that it’s been really good to be aware of even if we didn’t need to get any work done on those things.
Flettons answered all my follow up questions promptly and I would say they went above and beyond to help.
Highly recommended!
They were quick, well-organised, and provided a very thorough report. The entire process was seamless, and their attention to detail gave me great confidence in their findings. Excellent service!
I recently bought my first home and contacted Flettons to carry out a full survey. From start to finish, the service was outstanding. The surveyor was incredibly professional, thorough, and clearly very knowledgeable.
The report I received was detailed, clear, and easy to understand. It gave me a complete picture of the property, including things I never would have noticed myself. It really helped me move forward with confidence in the purchase.
Overall, I was extremely happy with the service and wouldn’t hesitate to recommend flettons to anyone needing a reliable, professional surveyor.
Dear Ramone
Thank you so much for your wonderful review! We're absolutely delighted to hear that you had such a positive experience with Flettons. Helping first-time buyers feel confident and informed is exactly what we aim for. It's great to know that our detailed survey report made a real difference in your journey. We truly appreciate your recommendation and wish you every happiness in your new home!
Liz Johnson2025.05.30
Report was detailed and turn around good. Useful to decide order of works and any major potential issues we should negotiate on. Unfortunately the purchase didn’t go ahead due to a defective lease, however I will not hesitate to use again and recommend. Took out their Level 3+ survey for ease of mind.
Thank you for your kind review, Liz. It was a pleasure working with you, and I’m glad the Level 3+ survey was helpful in identifying the key issues and helping you make informed decisions. Although it’s unfortunate the purchase didn’t proceed, I truly appreciate your recommendation and would be more than happy to assist you again in the future. It’s been a mutually positive experience and I wish you the very best with your next property search.
Best wishes,
Simon
Flettons Surveyors
Chen Chan2025.05.01
Poor communication and service - accuses me of missing things when it is their system that's causing the problems. I made the full payment but they still CANCELLED the survey just an hour after confirming it once I asked clarifying questions regarding their Terms and Conditions.
My last email to them details how bad it is:
Thanks for your email. I acknowledge your decision to discontinue your services, but I do not accept the implication that I was overly negative or distrustful from the outset.
I appreciated the quick scheduling of the survey, but I found it to be of poor form to cancel the survey only an hour after confirmation, particularly as full payment had already been made, without any prior discussion with me. I understand you tried to call, but I was at work and unable to answer; that does not justify such an unilateral action.
You described earlier communication issues as "technical glitches", but from my perspective, it reflected a pattern of poor service. I made the effort to call you on Monday and was told I would receive the two quotes I asked for and an email containing the discount code by 6pm. When that didn't happen, I followed up on Wednesday via Whatsapp and was again told to expect an email within 20 minutes. It didn't arrive. At no point during this delay did anyone from your team take the initiative to follow up with me.
When you eventually explained near the end of the day on Wednesday that your CRM system can only generate one quote per profile and you would need a second email address to generate two quotes. While I appreciated the clarity, I found the accompanying remark - "Most of our clients are typically dealing with one property at a time, so this issue doesn’t arise often" to be a poor excuse. It would have saved both of us a lot of time and effort had you informed me of this early on. It should be your responsibility to identify system limitations and communicate them upfront; it is not the client's job to discover them through delays.
I've made considerable effort to engage with you despite these issues - I chased up delayed responses asked clarifying questions in good faith and paid promptly when I felt the explanation was adequate. I believe I was courteous and reasonable. I hope you can appreciate that I work full-time so I have to use time before and after working hours and break times to do all this. To minimise further delays, I read through your terms as soon as they came through in the morning before starting work and asked for confirmation on the points I wasn't sure on. To clarify, I am not focusing on the negatives, I am simply making sure that I understand a contract which I am being asked to sign. Perhaps you don't read what you send to clients but I read documents that are sent to me.
For your clarity, I didn't receive an automatic receipt from Stripe which is why I asked for confirmation of payment, and yes, I checked the spam and junk folders before raising this. Additionally, if the hyperlink to your complaints form does not work when clicked on, then perhaps consider updating the link. A client should not be tasked with the job of detecting mistakes in your Terms and Conditions. FYI, the URL embedded within the link is different to the URL displayed which is why it doesn't work.
I was not distrustful from the outset. After reading the reviews online, I came into this process fully prepared to accept your much longer turnaround time, higher pricing and unresponsiveness because I hoped the final report would be worth it. My frustration only built after unkept promises, accusatory responses and having my time wasted. You have demonstrated that you do not value my business and further delayed my home-buying process by forcing me to scramble to find and instruct another surveyor on a busy workday.
To be clear, I do not question your technical competence as a surveyor, which seems well-regarded. But based on this experience—and what is echoed in some of your other reviews—your customer service and internal communication leave much to be desired.
Thanks for your feedback, Chen. While we appreciate detail, the length of your review reflects the complexity of the interaction. We explained our system clearly, assisted promptly, and booked your survey within minutes. Our staff have the right to work in a positive, uplifting environment — and when it became clear these values weren’t a good fit, we refunded you in full before any work began. We wish you well.
Jennifer Salomon2025.03.23
The report was very detailed and identified several defects. The surveyor was available to speak to me after the survey, which we found very useful.
Thank you so much for your kind review. I’m really pleased you found the report detailed and helpful, and I’m glad I could be available to discuss everything with you afterwards. It was a pleasure working with you—please don’t hesitate to reach out if you ever need any further advice or support in the future.
Wishing you all the best with your property plans!
Best regards,
Simon
Flettons Surveyors
Candice Kukla2025.03.23
The report delivery time was lengthy, but Flettons helped me revise the initial offer price of my property in Dartford. Flettons found damp, dry rot and asbestos. As a result I was able to use these points to negotiate the offer on the property. Thank you so much to the Flettons team, particularly Alexia in customer service, she was an absolute star. I would certainly recommend them to friends and family.
Very pleased with the Level 3+ report which was detailed and thorough, easy to understand and provided all the necessary detail on the property. The surveyor answered any questions I had on a call and WhatsApp afterwards which was helpful. I was however disappointed with some of the communication and customer service: the report was not delivered in the specified timeframe and I had to chase several times before getting a response. The surveyor arranged a call with me which he offered one time slot for, and then just didn't turn up for the call or let me know he wasn't joining, only getting in touch much later that day.
Thank you for your feedback. We’re very pleased to hear that you found the Level 3+ report detailed, thorough, and easy to understand, and that our follow-up support was helpful.
We sincerely apologise for any frustration caused by the missed call. To clarify, this was due to a settings issue on a newly set-up iPhone, which mistakenly had “Do Not Disturb” enabled, preventing notifications from coming through. As soon as I realised— 1.45hrs after our original 10am meeting time—I messaged you immediately, and we then spoke later that day at 15:45 when you became next available, I then helped you go through third-party documents and clarification for your legal advisor promptly answering over WhatsApp.
We always strive to provide a smooth and efficient service, but if we lapsed at that time, we sincerely apologise. Regarding report turnaround times, while we do our best to meet estimated timeframes, these can vary depending on the property size, condition, and other factors. We always aim to keep clients informed throughout the process.
Your feedback is invaluable to us, and we truly appreciate your patience. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Best regards,
Simon
Michelle Orits2025.02.08
I have used them twice now and the service was efficient and professional and pleasant, the report was very detailed with support for any follow up questions and concerns provided
Would recommend
Thank you so much, Michelle! We truly appreciate your repeat business and your kind words about our service. It’s great to hear that you found our reports detailed and our team efficient and professional. We always strive to provide thorough support for any follow-up questions, so we’re glad you felt well taken care of.
Your recommendation means a lot to us, and we look forward to assisting you again in the future if needed. Thanks again for your trust in our service!
Best regards,
Simon
Katelyn Hegarty2025.01.25
Flettons was fantastic. Very diligent, quick with responses to queries, and even generated a nice little AI summary recap video for you immediately after the survey which provided great reassurance. They seem like a great team and we’d use them again in the future + recommend to family and friends.
Thank you so much for your kind words and thoughtful feedback! We're happy to hear that you found our service diligent and responsive, and that the AI summary recap video provided you with reassurance. It means a lot to us that you’d recommend us to your family and friends and consider using us again in the future. We're proud of our team's commitment to providing exceptional service and innovative solutions, and we’re so pleased it made a positive impact on your experience. If you ever need assistance in the future, we’re here to help! 😊
Elsah Healthcare Ltd2024.12.21
We had an outstanding experience with Flettons' Surveyors. Their professionalism and expertise were evident from the start.
They were attentive to my needs, providing clear communication throughout the process.
Simon conducted a thorough survey, delivering detailed insights that helped me make informed decisions.
I truly appreciated their prompt responses and willingness to go the extra mile.
I highly recommend Flettons for anyone seeking reliable and knowledgeable surveying.
Gwenndy Nieto
Thank you so much, Gwenndy, for your kind words and wonderful feedback! We are thrilled to hear that you had an outstanding experience with Flettons Surveyors and that Simon’s expertise and attention to detail made a difference for you. Our team strives to provide clear communication and go the extra mile for every client, so it’s incredibly rewarding to see our efforts reflected in your experience.
Your recommendation means the world to us, and we are here to assist you whenever you need reliable and knowledgeable surveying services in the future. Thank you again for choosing Flettons!
Outstanding Experience
I had an outstanding experience with Flettons surveyors. They professionalism and expertise were evident from the start. The team was attentive to my needs, providing clear communication throughout the process. They conducted a thorough survey, delivering detailed insights that helped me make informed decisions. I truly appreciated their prompt responses and willingness to go the extra mile. I highly recommend Flettons for anyone seeking reliable and knowledgeable surveying
Date of experience: 07 December, 2024
Really great experience with Flettons. They provided a detailed survey for us and responded to any queries I had very quickly. Would definitely recommend!
Thank you so much for your kind words! We're happy to hear you had a great experience with Flettons and that you found our survey detailed and our team responsive to your queries. Your recommendation means a lot to us, and we’re delighted we could assist you. If you need any further help in the future, please don’t hesitate to reach out!
Simonetta Mazzoli2024.11.11
I had the opportunity to get the Flettons survey in 2 occasions, before purchasing 2 flats. Accurate and professional service. I recommend them
Thank you so much for your kind feedback! We're very happy to have been able to assist you with surveys on both properties and that you found our service accurate and professional. Your recommendation means a lot to us, and we're here whenever you need us again. Congratulations on your new flats!
Añuli C2024.08.06
We’re in the process of buying a house and decided to do a Level 3 home survey since it’s an old property. I got a quote from Local Surveyors Direct, and Flettons was one of the options. After reading their reviews, I decided to go with them.
There were some minor issues initially because I needed a bespoke quote due to the size of the house. Simon, the surveyor and owner, called me, apologized for the issues, and provided the aerial images for free.
The survey was conducted on time and was very thorough. The report was also very detailed, with nearly a thousand pictures. After the survey and report, I called Simon a couple of times with questions, and he responded very quickly both times. I am very happy with their service.
Thank you so much for your kind words and for taking the time to leave a review. I’m really glad to hear that you were satisfied with the service and that we could address the bespoke requirements for your survey. It’s always our goal to provide a thorough and detailed report, especially when dealing with older properties, and I'm pleased that the aerial images and detailed pictures were helpful to you.
I'm also glad that I could assist you with your questions after the survey. It's important to me that you feel confident and informed throughout the process. If there's anything else you need or any further questions down the line, please don't hesitate to reach out.
Wishing you all the best with your new home!
Best regards,
Simon
Frequently asked questions about Flettons Surveyors Ltd
How many reviews does Flettons Surveyors Ltd have?
Flettons Surveyors Ltd has 142 reviews on Trustindex, collected from Google and Trustindex.
What is Flettons Surveyors Ltd's average rating?
Flettons Surveyors Ltd is rated 4.7 out of 5 based on 142 reviews. 82% of reviewers gave five stars.
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