Thank you for the review Leandro! Hope to see you back soon!
Haley Owings2026.02.24
Our almost 5 year old has been taking lessons here for close to a year. She loves Coach Emma! She has excelled and the staff is always super communicative. It’s definitely a great facility!
I loved the location! It’s so nice that it’s 24/7 and you can book it online. The basketball net is awesome, especially that the net is adjustable with a pole for you to adjust if you want. Cute mural as well! There’s no echo as there’s plenty of sound proofing on the walls.
Thank you for the review. We are glad you enjoyed your experience! We strive to make everyone feel welcome and to be a positive part of the community, happy our efforts were noticed!
Sadiya Halim2025.01.14
My kids are enrolled to fast-track past a year, and they have an indoor pool with temperature maintained water. It is open all 12 months of the year.. It's a bit pricey but worth getting individual attention to kids in all areas
Thank you Sadiya. We try very hard to give the best value and instruction. Your kids are doing great!
Louis Medina2025.01.13
Reserved the pickleball court here and it was such a good experience! They have great clean facilities, an easy reservation process, and excellent customer service! Phil Garner helped me with the reservation process and I can’t thank him enough. If you’re looking for a place to play pickleball with some friends, this is the place for you!
Louis, thanks for the review. I'm glad your group had a good time. Look forward to hosting you again soon.
Nahid khatibi2024.11.07
Fast track was recommended to us by a trusted friend. Group lessons are very reasonable and effective. coach Matt is great. our kids are learning and improving the skills and growing in their stamina and confidence. I had some concern when our youngest started semi private class last spring, they resolved it right away no question asked, We tried FIN for a month ( since it is very popular here. I had very different and disappointing experience there) came back to fast track as soon as we could. We have been recommending this place to everyone! I really enjoy the atmosphere and get some steps in on the treadmill while kids swim.
Thank you so much for your kind words. It means so much that you not only took the time to comment but also share your recommendation amoungst your friends. We have loved being in the new facility and as we approach our one year anniversary in the new building, we are so excited to see all the growth continue in 2025!
Samantha Glass2024.09.30
We are so grateful to have found Fast Track Swimming. Our little has grown so much in such a short time. Her confidence and ability to overcome her fears and frustrations has improved immensely. Coach Matt is her favorite person these days (and ours too).
Thank you Samantha! It is so amazing how confidence in swimming can lead to confidence in other aspects of their little lives! We are glad you found us too!
Heather Berg2024.07.02
I had a very disappointing experience with FastTrack. I was contacted several times regarding changes to my son's schedule. First, they offered to move my son to an earlier time slot due to availability, which I agreed to in order to avoid a waiting period. I verified the new schedule, expecting it to start the following week. However, there was confusion about the start date, and no one communicated this clearly.
Then, my son's coach informed us that she would be going out of town. We wanted to wait for her return to do a makeup session with her, as my son, who is only 3, is more comfortable with her. Despite informing FastTrack of our preference, they never reached out to reschedule or arrange makeup times.
When I showed up for the session, I was told it was makeup week and that I needed to speak with the front desk about arranging a makeup time. I had already communicated via email that I didn’t want my son to have a substitute coach, yet this was ignored.
Their handling of customer service was poor. I was tired and upset from the miscommunication and lack of support. I even showed up earlier as instructed, only to face further frustration. Out of anger, I mentioned dropping my son, Andrew, from the program. Instead of trying to resolve the issue, I received an email that morning stating they would remove him from the program and wishing us a safe 4th of July.
It's upsetting that FastTrack would rather terminate a client who is only on their second session instead of finding a resolution. It’s not right that a coach can go on vacation in the middle of a session without any prior agreement or adequate arrangement for makeup sessions. This experience has left a very negative impression on me regarding their customer service and overall management.
Heather, thanks for taking the time to give us a detailed review of your experience. As parents ourselves we understand the frustration when coaches have to take time off and dealing with the makeups or subs that can occur. We strive as much as possible to avoid this but sometimes it is beyond our control. What is not beyond our control is communicating with you so I am sorry you feel we again fell short of that. We sent emails out on 6/24 explaining we were closed the week of July 4th and had signs up at the front desk, but if you missed some lessons due to the instructor being out, we can see how the email may not have been enough of a reminder.
We do want to clarify a few things however. When you did come in yesterday after closing, our receptionist was willing to work to find a makeup time for you, but you told her you were not interested. That night you sent us a short email that just stated your child would no longer be swimming with us. We replied this morning with "Good morning, we are sorry to hear you are stopping. We will make a note and remove him from the schedule. Hope you have a safe and happy 4th of July and we hope to see you back in the future." Your response a few hours later was polite and positive, so to see you post your frustrations on Google just an hour later was very surprising. We want to be very clear, we did not terminate you, you terminated us. While disappointed, we were polite and understanding.
We tried to call you today but just got your voicemail to see if we could possibly resolve your concerns. If you have a change of heart and would like to give us another shot, we would appreciate the opportunity. If not, we hope you are able to find someone who can work with your kids as our first and largest priority is helping as many kids in our community be water safe as possible. We wish nothing but the best for your kids and your family.
It’s such a cool place! Everyone is safe, and the instructors are amazing! I especially like Daniella Medina. She’s very friendly, and helps my kid learn a lot
That is great to hear. We pride ourselves in instructor quality. Great to see it is recognized. Thanks.
Werner05162024.04.03
Our experience at Fast track swimming has been exceptional, thanks to the welcoming atmosphere and the effective fast track swimming program my son is in. He has improved so much in just a few weeks. Our son looks forward to his lessons with coach Yaya and he never wants to leave. She is so patient and is just the best! We highly recommend!
Thank you so much for being a part of our Fast Track Family. We love coach Yaya too! We are excited to see the progress continue as your son gets set for a lifetime of safe and fun water use.
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