Verified Company
The man that came to my house was very nice but he was 100% sure not a doubt in his mind very adamant that my furnace was overheating that my ductwork was too small and needed completely replaced for 6k. I had another company come out to check and my exhaust pipes were FULL of chimney pieces from having my chimney worked on. The other company shop vacced them out and charged me $250. Furnace is fixed since then.
Edit : sorry about the price stated being incorrect I remember him telling me without your membership it would be 5 and with it it would be 6 but when I looked back at the paper quote it was $4,199 and then $1,065 off if I sign up for your membership my apologies on the mistake!
Reply from Family Heating & Air (IN)
Thank you for taking the time to share your experience, and I’m glad to hear your furnace is operating again.
You are correct that your system was overheating, and our technician determined this using temperature readings along with measurements of the ductwork compared to the furnace manufacturer’s design specifications. Each duct was measured to calculate the airflow capacity, and based on those measurements, the system’s return and supply ductwork was determined to be undersized for the equipment. Undersized ductwork is a common cause of overheating because it restricts airflow and prevents the furnace from operating within its designed temperature range.
It is absolutely possible that debris in the exhaust pipe contributed to the overheating as well. Removing that blockage may have reduced the temperature enough for the furnace to run again, and we’re glad another company was able to address that quickly. We do want to be transparent that even when a system begins operating again after a blockage is removed, undersized ductwork can still cause the furnace to run hotter than intended, which may lead to more frequent breakdowns or a shorter equipment lifespan over time.
We also want to clarify the pricing mentioned. Our written quote for the duct modifications was $3,278, not $6,000. That work included enlarging the return duct and reconnecting several existing supply runs to improve airflow and reduce overheating risk.
Finally, we apologize that the flue pipe was not disassembled during that visit. Once a significant overheating condition was confirmed, our technician focused on identifying and correcting the airflow issue. If debris in the flue had been identified as an additional issue during our repairs, we would have addressed that at no additional charge.
We appreciate the opportunity to serve you and the feedback you provided. If you ever have concerns about system performance or would like us to re-check airflow or temperatures in the future, we would be happy to help.
Thank you again for your feedback, and we’re glad your home is comfortable.
You are correct that your system was overheating, and our technician determined this using temperature readings along with measurements of the ductwork compared to the furnace manufacturer’s design specifications. Each duct was measured to calculate the airflow capacity, and based on those measurements, the system’s return and supply ductwork was determined to be undersized for the equipment. Undersized ductwork is a common cause of overheating because it restricts airflow and prevents the furnace from operating within its designed temperature range.
It is absolutely possible that debris in the exhaust pipe contributed to the overheating as well. Removing that blockage may have reduced the temperature enough for the furnace to run again, and we’re glad another company was able to address that quickly. We do want to be transparent that even when a system begins operating again after a blockage is removed, undersized ductwork can still cause the furnace to run hotter than intended, which may lead to more frequent breakdowns or a shorter equipment lifespan over time.
We also want to clarify the pricing mentioned. Our written quote for the duct modifications was $3,278, not $6,000. That work included enlarging the return duct and reconnecting several existing supply runs to improve airflow and reduce overheating risk.
Finally, we apologize that the flue pipe was not disassembled during that visit. Once a significant overheating condition was confirmed, our technician focused on identifying and correcting the airflow issue. If debris in the flue had been identified as an additional issue during our repairs, we would have addressed that at no additional charge.
We appreciate the opportunity to serve you and the feedback you provided. If you ever have concerns about system performance or would like us to re-check airflow or temperatures in the future, we would be happy to help.
Thank you again for your feedback, and we’re glad your home is comfortable.
All 3 were Professional, polite. They cleaned up everything and stepped
Reply from Family Heating & Air (IN)
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!
Gabe was awesome! Honest and straight forward guy and did thorough troubleshooting on my system. If Gabe is a representation of Family, they seems to have the genuine care for the customers which is refreshing. I asked them for a second opinion and they did not charge for the visit either. I'm glad I gave them a call.
Reply from Family Heating & Air (IN)
Thank you, Phil! We're glad to hear you had a great experience with Gabe and appreciate his honesty and thoroughness. It's wonderful to know you felt genuinely cared for during your visit. Your support means a lot to us!
Jake was awesome to work with. He explained everything and worked with me to get a new system.
Reply from Family Heating & Air (IN)
Thank you, Brian! We're glad to hear that Jake provided you with excellent service and helped you find the right system. Your feedback is greatly appreciated!
Gabe did an excellent job assessing the problem and then getting everything replaced/fixed. Definitely recommend Family Heating and Air Conditioning.
Reply from Family Heating & Air (IN)
Thank you, Amy! We're thrilled to hear that Gabe provided excellent service. Your recommendation means a lot to us. We're always here to ensure your heating and air conditioning needs are met with care.
Jake did an excellent job explaining the process of the repair in a straightforward understandable way! He was very professional and polite! I would definitely recommend this company!
Reply from Family Heating & Air (IN)
Hello, your review has made our day! Thank you very much for the kind words and recommendation! We're grateful to have you as a valued customer, and we're always happy to help whenever you need us!
Gabe came and serviced our heat pump system today. He came in and checked our system and figured out the problem in no time. He was very kind and efficient, and a joy to have help us and was great to talk to him. We hope he will be the one to service us in the future. I signed up for twice a year service.
Reply from Family Heating & Air (IN)
Thank you, Raymond! We're glad to hear that Gabe provided you with excellent service and that you enjoyed your interaction with him. We appreciate your commitment to our twice-a-year service and look forward to assisting you again in the future!
Family Heating & Air Conditioning has been my HVAC service company for many years. The technicians are professional and provide knowledgeable/skilled service. They are totally open to answer questions and explain the service if desired. Their attention to detail is unsurpassed! I continue to have the highest level of confidence in this company for my HVAC needs!
Reply from Family Heating & Air (IN)
Thank you, Djavoris! We appreciate your loyalty and are glad to hear that our technicians have consistently provided you with professional and knowledgeable service. Your confidence in us means a lot!
I had a pleasurable experience with Gabe the technician that came out today. He was professional and felt he was trustworthy. I highly recommend this company.
Reply from Family Heating & Air (IN)
Thank you, Wendy! We're glad to hear you had a great experience with Gabe. Your recommendation means a lot to us!
Next day service was fantastic. Gabe was personable as well as knowledgeable with years of experience. He thoroughly answered all my questions and explained things very well. Highly recommend!
Reply from Family Heating & Air (IN)
Thank you, Chris! We're glad to hear you had a fantastic experience with our next day service and that Gabe was able to provide you with knowledgeable and personable assistance. We appreciate your recommendation!