Horrible Customer Service
I recently purchased some Celine Frames (December 2024). By May 2025 they started to show some signs of tarnishing on the side branches. They now look old and have lost their gloss, with some discolored areas. I am very disappointed and reached out to customer service which could not care less and kept sending automatic messages saying I was outside of the 30 days window even though this is not normal wear and tear. They suggested to call Celine customer service which I did without of course any success. So I am left with an expensive frame I bought 7 months ago and look as it was 2 years old.
Just what I ordered
My sunglasses were just as ordered, a beautiful pair of stingray Maui Jims to replace a pair I lost. Excellent service, shipping was fast and I have been wearing them everyday that I can.
If I could give zero stars I would. I ordered contacts for my son in October 2024. We received them fairly quickly, which was nice. However, my son complained that his vision was blurry. We were supposed to receive contacts for astigmatism, but the prescription was never verified with his eye doctor before shipping. My son had written on the boxes 'LEFT and RIGHT' to keep them separate. I explained all this and were sent a return label to send back unopened boxes. We were advised that the correct contacts were a bit more and for the opened boxes (that couldn't be returned), we could order at the price different. However, I explained since I was already out over $300, I would need to wait until the refund processed before I could spend more money. 20+ emails and 3 months later, I am now being told that I will not be getting the refund, yet they accepted the return. So still no useable contacts and over $300 gone. Totally sickened by this entire experience
Wrong prescription have to use reading glasses.I ordŵered contacts for the first time. The prescription contacts I received are the wrong prescription. I have to use readers to see up close. If I had more monet I would order the wrote contacts. These suck. I entered the prescription on the website. I was under the impression that the prescription would be verified with my eye doctor. I am very unhappy with how all of this turned out... Reason I chose this business: Řu þI assumed the contacts would be same quality as when I krder them from
Thank you for your review. Weâre sorry to hear that youâre not satisfied with your order. We understand how frustrating it can be when your prescription doesnât align with the product you receive.
As part of our standard process, we always verify prescriptions with your eye doctor before shipping out any order. In this case, we confirmed your prescription with your doctor, and it was validated as correct at the time of purchase.
We appreciate your feedback and are happy to assist you with any next steps or corrections to ensure you receive the proper contacts for your needs.
Gerardo G.2025.01.14
Verified
Shipping delay
Shipping took more than 2 months until I sent an email asking for an update
It ws okay
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
Tony T.2025.01.14
Verified
Great prices fast deliveryFound my glasses at a great price with fast delivery. Would buy from them again Reason I chose this business: Great prices
Ordered contacts!
They had the best price I could find. Far below anyone else. I was glad I was able to find an online retailer to sell me these without going through multiple steps at my local dispenser.
Easy ordering. Great price. Great customer service.I found the frames I was looking for and it was easy to order them. Prices much less than at eye doctors office. I will order from you again. Reason I chose this business: You had the frames I was looking for and at a good price.
PoorI ordered contacts which showed that they were in stock it was three weeks later that they shipped i had contacted EZcontacts twice before they shipped was told they had not cot the contacts from there factory or wherever yet so it took very close a month to get the contacts to me i fill that this was very poor service and probably will not order my next contacts from EZcontacts..
basically fast talker with all the answers right or wrong .. But very polite lol.. Reason I chose this business: It was supposed to be fast service which failed!
Thank you for taking the time to share your feedback. We sincerely apologize for the delay in shipping your contacts and for any frustration caused by this experience.
While our website reflects in-stock status based on current availability, occasional delays can occur if our suppliers are unable to fulfill orders promptly. We understand this situation did not meet your expectations, and we regret any inconvenience it caused.
Weâre glad to hear that our team was polite and communicative, but we take your concerns seriously and are committed to providing clear and accurate updates to our customers. Your feedback highlights areas where we can improve, and weâll continue working to ensure a smoother process moving forward.
We hope to have the opportunity to serve you again in the future and restore your confidence in us.
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Doris J.2025.01.14
Verified
EZ on me!The experience was easy and the price was great! The customer service was great and my issue was resolved.
I needed a receipt for insurance reimburse. The request was sent almost immediately. Reason I chose this business: The ease of ordering my contacts and the price.
Smooth transactionMy contacts were easy to order and my prescription easy to upload. Reasonable prices and delivery time. I would highly recommend EZ Contacts. Reason I chose this business: Good experience with my previous order.
Great pricing and easy to orderI had a great experience ordering and receiving my contact lenses. Reason I chose this business: Low pricing and quality products
Costa'sThe order process was smooth and easy. Item was showing in stock but took a long while to arrive (weeks). They did keep me updated via email. Reason I chose this business: Price and availability.
Excellent service and productsThank you for such great service, a excellent selection of frames and Good quality glasses. Reason I chose this business: The price and guarantee
Regular CustomerLOVE this company. Excellent prices and selection, I have been a customer for years and have recommended them to friends and family. Reason I chose this business: Great prices, free shipping, and excellent product variety and selection.
DissapointedOrdered contacts, after 10 days had not received. Called customer service and found out business was closed for a full week due to Jewish holidays. After reopening the business my contacts were on backorder. I asked the customer service rep if they could be priority Ship due to the fact that the backorder and the holiday was not the customer's fault. I was told they would not do that as a customer Courtesy. It took me a full month to get the contacts after I ordered them due to the holiday and the backorder. It really put me in a bind because I expected to have them within two weeks. Although I understand the Jewish holiday and taking the week off I think the customers need consideration in this situation.I will not be ordering from easy contacts again.
Would not help with delay in receiving contacts Reason I chose this business: Prior ordering
Thank you for sharing your feedback. We apologize for the delay you experienced, and we completely understand the frustration this caused, especially when you were expecting your contacts sooner.
As mentioned during your call with our customer service team, we had a temporary closure due to the Jewish holidays, which affected our processing times. We informed customers in advance about this closure, and it was also clearly stated on our website. We also explained that, due to this and the backorder situation, we could provide an estimated shipping timeline of up to one week after the business resumed.
Regarding your request for priority shipping, we regret that we were unable to fulfill that request as a courtesy, as we strive to be fair and consistent with our policies for all customers. We understand that this was disappointing, and we sincerely apologize for any inconvenience caused.
We value your business, and we're sorry to hear that this situation has led to your decision not to order from us again. If you have any further questions or concerns, please don't hesitate to contact us.
Sergio L.2025.01.11
Verified
Easy ordering, good priceGood selection. Intuitive web site. Quick shipping.
No hidden fees or charges that are so common in many other sites. Reason I chose this business: Simple ordering, no hidden fees that insurance will not cover.
Verified Company
Verified
