Verified Company
I've been very pleased with the excellent service from the Exactly team in handling my taxes. I want to give a special thank you to Carmen Hoz, who has been a wonderful accountant, professional, prompt, and incredibly helpful since May 2024. She answered all my questions clearly and made the tax filing process smooth and stress-free. I will definitely continue using her services and highly recommend Carmen to anyone looking for a reliable and knowledgeable accountant.
Absolutely useless company avoid at all costs.
Filed the renta then a few months later they needed to send additional documents which I had already sent them. They didnt do it which left me which a financial loss. The proceeded to ignore me when it was possible to appeal and resend the documents. I call multiple times and sent multiple emails with no replies.
Reply from Exactly Accountancy
2025.12.15
Hi Adrian,
I am very sorry to see this review - It is highly unusual that you cannot reach our team as we have direct phone lines, whatsapp channels, a support email with a ticketing system and usually you would have a direct accountants contact email address also - We especially understand and appreciate the need for clear and smooth communication.
I am going to assess this review and your account in detail and come back to you with my findings and any solutions IF required.
I am very sorry to see this review - It is highly unusual that you cannot reach our team as we have direct phone lines, whatsapp channels, a support email with a ticketing system and usually you would have a direct accountants contact email address also - We especially understand and appreciate the need for clear and smooth communication.
I am going to assess this review and your account in detail and come back to you with my findings and any solutions IF required.
Avoid using the company for any applications
Avoid using their services, they do not know what they are doing.
We used them for an important application of Beckhams Law. They charged us 250 Euros. The application was declined, because they used a date of entry into the country instead of the date of an official document from the UK Government.
It is their job to know how to apply, unfortunately they didn't know. We were paying for a professional service, but they should never have taken our case on. It was not possible for us to be successful for Beckhams Law based on the date of the document, which they should have been aware of. We only established this after we took legal advice when the application was declined.
Furthermore, when we complained and asked for a refund. They agreed a 50% credit off future services. So they accepted the fault, but attempted to force us to work with them again in the future instead of doing the right thing. We paid a premium just for a quick turn around, the least they could have done would be to refund that.
I would have considered working with them in the future if they had resolved this matter fairly. They were very helpful on the phone and quick to take my money for the failed application.
Date of experience: 04 December, 2025
Date of experience: 04 December, 2025
Avoid using their services, they do not know what they are doing.
We used them for an important application of Beckhams Law. They charged us 250 Euros. The application was declined, because they used a date of entry into the country instead of the date of an official document from the UK Government.
It is their job to know how to apply, unfortunately they didn't know. We were paying for a professional service, but they should never have taken our case on. It was not possible for us to be successful for Beckhams Law based on the date of the document, which they should have been aware of. We only established this after we took legal advice when the application was declined.
Furthermore, when we complained and asked for a refund. They agreed a 50% credit off future services. So they accepted the fault, but attempted to force us to work with them again in the future instead of doing the right thing. We paid a premium just for a quick turn around, the least they could have done would be to refund that.
I would have considered working with them in the future if they had resolved this matter fairly. They were very helpful on the phone and quick to take my money for the failed application.
Reply from Exactly Accountancy
2025.12.09
Thank you for your review, Dan. At Exactly, we genuinely value all client feedback and always aim to learn and improve wherever possible.
In this instance, however, we respectfully disagree with the comments made in your review, as we believe they do not accurately reflect the service that was provided.
As discussed previously, you indicated that if a refund was not issued for the work completed, you would feel obliged to leave negative reviews across multiple platforms. While this is absolutely your right, we feel it is important to clarify the context behind the situation.
Before any work was carried out, you were clearly advised by Barbara, an experienced client advisor, (on the advice of Jevan, our highly respected Senior Accountant and Tax Advisor) that based on the information available, your application for your partner could not be guaranteed to be accepted. Both team members consistently receive excellent feedback for their expertise and care, and have handled these applications and the communication of the steps on numerous occasions. Barbara also advised you to wait for the result before making a second application for yourself which you also wanted to push forward with.
Despite this risk, you chose to proceed with the application, fully aware of the possibility of rejection, in the hope that it might still be approved. Our team then carried out the consultation, advice, and submission work as instructed.
As always, we provide our professional opinion, but we cannot influence or guarantee the decisions made by the tax office or any other government authority. To use a simple analogy: it is similar to going to a car garage with a flat tyre and the mechanic advising that he can try to put a patch on the tyre but it is unlikely to be a solid and permanent fix, and really you should get a new tyre entirely - You may still choose to proceed, but the outcome remains outside the mechanic’s control.
Our offer of a credit toward future services was not an admission of fault, but a gesture of goodwill and an attempt to find a positive and fair resolution.
We remain committed to maintaining constructive and supportive relationships with all our clients. In this case, we stand by the professionalism, time, and care invested in the work carried out on your behalf.
We sincerely wish you all the best moving forward. Should you wish to continue the conversation, our Company Manager, Kristoffer, is available at kris@exactly.es and would be more than happy to discuss applying a service credit so that this experience does not result in unnecessary cost or dissatisfaction to you.
In this instance, however, we respectfully disagree with the comments made in your review, as we believe they do not accurately reflect the service that was provided.
As discussed previously, you indicated that if a refund was not issued for the work completed, you would feel obliged to leave negative reviews across multiple platforms. While this is absolutely your right, we feel it is important to clarify the context behind the situation.
Before any work was carried out, you were clearly advised by Barbara, an experienced client advisor, (on the advice of Jevan, our highly respected Senior Accountant and Tax Advisor) that based on the information available, your application for your partner could not be guaranteed to be accepted. Both team members consistently receive excellent feedback for their expertise and care, and have handled these applications and the communication of the steps on numerous occasions. Barbara also advised you to wait for the result before making a second application for yourself which you also wanted to push forward with.
Despite this risk, you chose to proceed with the application, fully aware of the possibility of rejection, in the hope that it might still be approved. Our team then carried out the consultation, advice, and submission work as instructed.
As always, we provide our professional opinion, but we cannot influence or guarantee the decisions made by the tax office or any other government authority. To use a simple analogy: it is similar to going to a car garage with a flat tyre and the mechanic advising that he can try to put a patch on the tyre but it is unlikely to be a solid and permanent fix, and really you should get a new tyre entirely - You may still choose to proceed, but the outcome remains outside the mechanic’s control.
Our offer of a credit toward future services was not an admission of fault, but a gesture of goodwill and an attempt to find a positive and fair resolution.
We remain committed to maintaining constructive and supportive relationships with all our clients. In this case, we stand by the professionalism, time, and care invested in the work carried out on your behalf.
We sincerely wish you all the best moving forward. Should you wish to continue the conversation, our Company Manager, Kristoffer, is available at kris@exactly.es and would be more than happy to discuss applying a service credit so that this experience does not result in unnecessary cost or dissatisfaction to you.
Kristoffer & the amazing team at Exactly have been a great help to start my journey as a autónomo on Lanzarote (Canary Islands). Their clear and friendly approach together with actively thinking along is something I truly appreciate. Warmly recommended <3
Reply from Exactly Accountancy
2025.12.09
Oooo thank you so much for your kind review.
Found Exactly to be extremely helpful and knowledgeable and will be use them for the foreseeable future. Thanks for the great service. Best accountants ive worked with.
Reply from Exactly Accountancy
2024.08.05
Thank you Mark for taking the time and energy to leave our team a review - This really does mean a lot to us and we are delighted you are feeling so well supported.
Exactly is a great company! I moved to Spain at the beginning of the year, and I needed to become an autonoma(freelancer) within 4 days. Exactly made it possible, handled my registration, and everything related to the process. They walked me through every step and detail. My account manager, Violeta Llorca, helps me whenever I have questions regarding taxes. I am in a new country where the rules are completely different, but the transition went super smoothly, and still is. I am glad I picked Exactly.
Reply from Exactly Accountancy
2025.12.09
Thank you Seyma for your kind review - Violeta is beaming from ear to ear having read this :-0
Ik ben bijna een jaar klant bij Exactly. Ik ben destijds getipt door een Nederlandse fiscalist en de website sprak me erg aan. Het is duidelijk wat je krijgt en voor welke prijs en ik ben erg tevreden over de services. Ik heb heel erg fijn contact met mijn accountant Violeta, ze reageert snel en accuraat op mijn vragen. Inmiddels hebben we een hele fijne samenwerking opgebouwd samen.
Reply from Exactly Accountancy
2025.12.09
Thank you for this great review Kelly - It really does mean a lot to our team and in this case Violetta in particular.
Deze beoordeling is uitsluitend geldig voor degene die mij geholpen heeft. Zij dacht met me mee en gaf me vertrouwen dat het belasting inkomsten formulier goed is ingevuld. Mijn Spaans is niet zo goed dat ik zelf dit formulier kan invullen. Hulp is nodig. Wat betreft het bedrijf Exactly vind ik de verleende service veel en veel te duur. Bijna 400 euro voor het invullen van dit formulier plus een formulier voor mijn vrouw en drie consuklten, waar ik geen gebruik van hoef te maken. Dit staat in geen enkele verhouding tot de verleende dienst. Tevens is mijn aanbeveling om sneller e-mails te beantwoorden
Reply from Exactly Accountancy
2024.06.27
Thank you for your kind review Hemmo.
Working with Marina Duartes over the past few weeks has been a pleasure. Very on the ball with any request we make and very clear and concise. Makes life so much easier for us. Would highly recommend.
Reply from Exactly Accountancy
2025.12.09
Thank you Julia - We will pass your kind words over to Marina do sure.
I have used Exactly Accountancy for the first time this year. I've found them to be extremely efficient and professional. They have answered all my questions very promptly with all the information regarding the work they have carried out for me. They have also been totally transparent, polite and again professional. I would certainly recommend them to anyone who requires Accountancy work.
Reply from Exactly Accountancy
2025.12.09
Thank you Cavan - It is our pleasure to support you.
Excellent service from the team at Exactly Accountancy. They’ve managed our tax filings for the past five years, and all this time we’ve received prompt replies, helpful guidance, and reports delivered on time. A special thank you to Alejandro Fernandez, who completed our tax returns this year and took the time to walk us through everything in detail!
Reply from Exactly Accountancy
2025.12.09
Thank you Mira - This is really kind of you to take the time to review our company and Alejandro in particular. Thank you.
Vrienden hadden mij doorverwezen naar Exactly voor het opzetten van mijn onderneming in Spanje. Het kennismakingsgesprek was met Ishara die de tijd nam om alles (in het Nederlands, super fijn!) uit te leggen. De verdere communicatie verliep (in het Engels) via Ainara. De samenwerking met haar verloopt ook erg fijn. Ik ben erg tevreden.
Reply from Exactly Accountancy
2025.12.09
Thank you for this very kind review for two of the fantastic ladies in our team.
Я почав співпрацю з "Exactly Accountancy" пів року тому і у мене лише позитивні враження, дуже допомагає мені Maria у всіх моїх питаннях, комунікація завжди швидка і приємна, дякую!
I started working with Exactly Accountancy half a year ago and I have only positive impressions. Maria helps me a lot with all my questions, communication is always fast and pleasant. Thank you!
Reply from Exactly Accountancy
2025.12.09
Thank you Dmytro - This is a very kind review. It is our pleasure to support you.
I am very satisfied with the services provided by Exactly. They helped me set up my own SL in Spain and have taken care of all accounting matters ever since. I always receive quick and helpful support, and they genuinely think along with me whenever a challenge arises. Jevan is my dedicated accountant: friendly, knowledgeable, and always accessible. As far as I’m concerned, Exactly is highly recommended.
Reply from Exactly Accountancy
2025.12.09
Thank you Kevin - Jevan has excelled all year with his fine work and we are delighted to see that you have reaped the reward of this also.