Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage

Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage Reviews

Excellent rating
     
5.0 | 73 reviews
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Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
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5.0

| 73 total

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Jose Gutierrez
Jose Gutierrez 2026.04.27
     
Management and care givers are dedicated and the place is clean.
Reply from Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
Jose we're glad that Evergreen Cottages Memory care met your expectations of a clean environment and dedicated caregivers.
We appreciate your five star review. Thank you
Evergreen Cottages Care Team
Yairel Alvarez
Yairel Alvarez 2026.04.16
     
The staff is friendly, they communicate well, and they take good care of the patients. The place is clean, and overall things run smoothly.
Reply from Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
Yairel we love caring for our residents and always appreciate when folks notice the dedication of our caregivers and staff. Thank you for giving us the opportunity to serve you.
Evergreen Cottages Care Team
Joann Brown
Joann Brown 2026.04.15
     
I wanna tell the director Mrs Shelena and her staff How wonderful and kind y’all have been to me Y’all have an awesome team y’all always hands-on an your building is always so nice and clean I thank you and appreciate the wonderful team y’all have🥰
Reply from Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
Joann we're glad we were able to meet your needs with compassion. Thank you for allowing us the opportunity.
Evergreen Cottages Care Team
Dee Cole
Dee Cole 2026.04.08
     
Bridgewater is always nice and clean. The staff is caring and friendly. Shelena, the Director is awesome! I would definitely recommend this place.
Shamelessly Saved
Shamelessly Saved 2026.03.26
     
Evergreen Cottages Bridgewater provide for the residents. The place is always clean and the residents. Shelena is so kind and her staff provide excellent care!
Jin L.
Jin L. 2026.03.21
     
To: Local Guide Rick Wyliee. Your review of Evergreen Cottages Alzheimer's Center in Katy Texas appears to be incorrect. Perhaps you have inadvertently placed this review in the wrong place. Our records do not show any person who lost their valuables. Our policy does not allow residents to bring any valuables to our facility because our residents are Alzheimer's patients. Our records do not show any resident admitted or discharged for any reason during the time frame indicated in your review. Our records do not show you or your mother as being associated with our home in any manner. Naturally, we would look into any complaints and take speedy and appropriate measures to resolve them. We request you to remove the review and if you feel there is something to discuss, please feel free to contact us. Sincerely, Evergreen Cottages 21715 Bridgewater Village Dr. Katy TX 77449.
paul swayzer
paul swayzer 2026.03.16
     
Ms Shelena and her staff are amazing. Very friendly and professional.
Reply from Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
Paul we appreciate your recognition of our dedicated staff.
Evergreen Cottages Care Team
Ebony Bangura
Ebony Bangura 2026.02.10
     
Reply from Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
Ebony thank you for the five stars. We appreciate your recognition of our community and care staff and look forward to seeing you again soon.

Evergreen Cottages Care Team
Opeoluwa Adeyoju
Opeoluwa Adeyoju 2026.01.20
     
Clean facility. Staff are nice and welcoming. Friendly manager.
Reply from Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
We appreciate your review and look forward to your next visit to Evergreen Cottages Magnolia Cottage.
Come Feel the Difference!
Paula Jones
Paula Jones 2026.01.19
     
The whole staff is so caring, attentive and supportive to all the residents and their families. Great place I would recommend to everyone
Reply from Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
Paula thank you for your kind words and recognition of our dedicated care team. We truly love caring for our residents, providing compassionate care to residents and families in our home away from home cottages.
We appreciate your five star review.
Evergreen Care Team
Nancy Bornman
Nancy Bornman 2026.01.12
     
Vanessa is amazing! SUCH an incredible experience with her! She is sharp, patient, kind, so very knowledgeable!
Reply from Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
Nancy we're glad that we were able to answer all your questions with care and kindness. Thank you for recognizing Vanessa's exceptional qualities we agree she's awesome!
We look forward to continuing our care for your family.
Evergreen Cottages Care Team
Adelaido Rocha
Adelaido Rocha 2026.01.07
     
The staff workers here are awesome and do a great job taking care of the elders there!! The Executive Director Mrs Shelena Wallace is an awesome person and so glad she does an excellent job taking care of the workers and the tenants...Thank you.
Reply from Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
Your comments are appreciated and we agree! All the caregivers led by Shelena have warmth and compassion towards all the residents and families. They do a great job. Thank you for recognizing their dedication. We look forward to serving your family with the same kindness.
Evergreen Cottages Care Team
Yazmin Tapia
Yazmin Tapia 2026.01.06
     
Reply from Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
Appreciate your 5 star Rating
james FRITZ
james FRITZ 2025.12.22
     
Food is slop: served cold, out of can or frozen package, everyone eats the same! They serve Plain rice, instant potatoes, beef stew from a can, soup from package, hard breads (when they serve it), no tea is ever served. Nor is decaffeinated coffee served. Never. The posted menu is RARELY what is served. Remember, dementia residents can’t communicate what they do not like or do not want. They are given water & sometimes juice. It is common to only have a small bowl of soup several times a week for dinner. Night after night. That’s it. The same employees who clean & shower incontinent patients, do laundry, clean rooms & toilets, and take out trash - also prepare & serve patient meals! CONTAMINATION. Few employees speak English. These same employees dispense meds & do other medical tasks. This is frustrating for residents. Employees are understaffed & overwhelmed by what needs to be done during their shift. It is common to hear Staff yell at each other & residents. In conclusion: ask for documentation of all advertised licenses, certifications, accreditation of dietitian & staff, proof of activities AND coordinator. Proof of designated nurse(s), doctor, & when they are on campus. Proof of state inspections. Lastly, unexpected visits are a must. Eat what is served. Know what your loved one is living with.
Reply from Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
James we appreciate you taking the time to leave us a review. Your concerns are noted albeit inaccurate.

Evergreen Cottages is a Non Medical Social Community. We provide State Licensed residential board and care for people with Alzheimer's and other Dementia's.

Our Cottage is headed by an Executive Director who is a Nurse. She is onsite everyday and available for emergencies 24 hours a day, 365 days a year, except when off sick or on vacation, at which time our other cottage director next door is available along with our Registered Nurse and Operations Manager.

Note: State regulations do not require a nurse to be in the cottage at all times. Our Cottages have nurses available onsite. State staffing ratio of 1 caregiver to 8 residents is always maintained and exceeded.

For ease of communication, all resident families are provided with the directors Cel numbers and email addresses along with Policies and Procedures contained in the resident handbook. We note that the

We understand that families have to negotiate many rapidly changing conditions with their loved one upon diagnosis. We are here to help navigate the challenges.

Our Caregivers are " Universal Workers" as described in our resident handbook, a copy of which is provided with the registration packet. This model of staffing allows for all staff to be available to all residents at all times, regardless of the tasks being completed, including Housekeeping and Activities.

Our duty assignments are done in a manner that allows Kitchen staff to avoid contact with residents with incontinence, thus avoiding contamination. The care staff are fully trained in best sanitation standards and do not handle food without maintaining proper hygiene.

Our menus are built to provide nourishment and meals are served hot. The menu allows for flexibility to meet residents preferences. Deviation is often necessary, and alternatives always available for residents who may not prefer the menu items. This is the flexibility a small 16 bed community can provide. Unfortunately, some residents resist eating their meals on time, so staff spends time to encourage them to come to the dining table.

All licenses and certifications are displayed on the wall in the hallway across from the Kitchen. If you need any specific information, we will be glad to provide it. Please contact the Cottage Director. Note we are not a Medical Model and do not have Doctors on staff. Every resident has their own doctor. Nurse Practitioners, podiatrists, mobile dentists and other rehab and specialty services are brought in as prescribed by the residents doctors.

Our Moto at Evergreen Cottages is " We Work Where They Live" It's "grandpa and grandma's home" so the home is always open to visitors and we absolutely encourage families and friends to drop by unannounced and have a meal with us.

Family and friends are encouraged to volunteer in the community with everything from Activities, reading, kitchen help or music and entertainment. This is a community that encourages participation, engagement and most importantly " Communication" with staff and Directors. It takes a Village and we're all in this together.

We look forward to working with you on your specific concerns. Please give us a call to discuss. We recognize that Sometimes we're just not a good fit for every personality and we're willing to work with family expectations and any shortcomings we may have.

Not everyone in caregiving looks the same as us or speaks English as a first language, we hire people with "heart" and they pour their love out to the residents with compassion and care.

Kindly contact your Cottage Director, or stop by to visit with her. We look forward to addressing your concerns.

Evergreen Cottages Care Team
Erica Freeman
Erica Freeman 2025.12.16
     
Evergreen Cottages offers an exceptional level of care and compassion. Kaysley is a true standout—knowledgeable, passionate, and deeply committed to serving residents and their families. Her dedication and heart for senior care are evident, and she consistently goes the extra mile. It’s clear she plays a huge role in making Evergreen Cottages such a wonderful community.
Reply from Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
Erica, we truly appreciate your recognition of our outstanding care team and the homely feel of our Cottages exude. Thank you for the glowing review.
Evergreen Cottages Care Team
Keiland Malveaux
Keiland Malveaux 2025.11.13
     
Bridgewater is such a beautiful and welcoming facility! The moment you walk in, it smells just like home, it’s clean, comforting, and inviting. The atmosphere is warm, and the staff truly make the difference. Shelena really sets the tone & the staff are so friendly, attentive, and dedicated to creating a positive environment for residents and visitors alike. You can genuinely feel the care and pride that goes into everything they do at Bridgewater!
Reply from Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
Keiland what you experienced is a true home away from home atmosphere. Our care team likes to feel that " We Work Where They Live" and not the other way around. They being the residents.
We truly prize our caring staff and caregivers.
Thanks you for your glowing testimonial.

Evergreen Cottages Care Team
Nakia Zeigler
Nakia Zeigler 2025.11.10
     
Jasmine Cottage – it's really a gem! As someone who works in the health care field and sees a lot of different places, I can honestly say it has such a wonderfully warm and caring atmosphere. I'm always so impressed by how well their staff communicates with my team. It seriously makes our collaboration so much smoother and more effective. You can truly see the dedication they have; they genuinely care about their residents, and it's something I deeply appreciate. Yasmine, the director is absolutely brilliant. Her resourcefulness and deep knowledge about each and every resident are truly remarkable. She's is one of the main reasons her cottage runs smoothly.
Reply from Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
Nakia, thank you for being a great care partner. It takes a Village and we appreciate the role your team plays in serving our residents needs.
Your kind words about our care team especially Yasmine are truly appreciated. Thank you for the review of our Cottages and staff.
Evergreen Cottages Care Team
Mayra Zavala
Mayra Zavala 2025.11.07
     
This facility has great service, the way they show so much care for the residents is so family oriented.. I got to experience working with the director Yazmin Tapia herself when I volunteered a month ago, her experience and organization in the building is very professional, the residents were very happy so that says a lot.
Reply from Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
Mayra thank you for volunteering at Evergreen Cottages, your participation in activities for our residents helps bring Joy to their days. We appreciate your recognition of our well organized community with caring staff and great leadership by the Executive Director. Your five star review is truly appreciated. We look forward to seeing you again soon.
Evergreen Care Team
Jenniffer bustamante
Jenniffer bustamante 2025.10.31
     
This community offers a nurturing environment, with staff members who are compassionate and loving.
Reply from Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
Jennifer your recognition of our outstandingly compassionate care staff is appreciated. We look forward to your next visit. Thank You.
Evergreen Cottages Care Team
Bonita Townsend
Bonita Townsend 2025.10.29
     
Bridgewater Cottage is always clean, and Shelena is very professional and caring. When you walk into the Cottage everyone is always so warm and welcoming, and you can tell the residents are well cared for. I would highly recommend Bridgewater Cottage to anyone looking for quality Assisted Living or Memory Care.
Reply from Evergreen Cottages Memory Care and Assisted Living Bridgewater Cottage
Our motto is to keep our Residents Well Fed, Clean and Happy. It reflects in the environment and keeping our Cottages clean is the first step of delivering great care.
Thank you for recognizing our Staff and their efforts towards our compassionate care model.

Evergreen Cottages Care Team

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