E.T.O TRAVELS Reviews

Thank you very much for taking the time to share such a detailed and honest review! 😊
We truly appreciate your feedback and are very happy to hear that you found our team friendly, helpful, and well-organized throughout the day.
We’re glad you enjoyed the comfort of the bus, the professionalism of our drivers, and the guided visit at the museum, as well as your time at the pyramids and the Sphinx. Your kind words about our team keeping everything running smoothly mean a lot to us 💙
At the same time, we sincerely appreciate your constructive comments. We completely understand that it is a very long day, especially for guests with early pickup and late drop-off, and we are always working to improve the overall experience. Your notes regarding the additional stops, lunch organization, and optional activities are very valuable and will certainly be taken into consideration for future improvements.
Thank you as well for sharing helpful tips for future travelers — this will surely benefit other guests planning the same experience.
We’re very pleased that, overall, you found the tour worthwhile and would recommend it. We hope to have the opportunity to welcome you again, perhaps on a more relaxed or private tour tailored to your pace

Thank you for sharing your feedback. We are truly sorry to hear about your experience, as it falls far below the standards we aim to provide. The behavior you described from the guide, especially the inappropriate jokes and lack of information, is completely unacceptable and will be taken very seriously. This is not the level of professionalism we expect from our team. We also sincerely apologize for the organizational issues you encountered, including the long wait at the museum, the limited time inside, and the misinformation regarding the pyramid entry times. We understand how frustrating it must have been to waste both time and money as a result. Additionally, the situation on the bus and the lack of proper group management are very concerning. This should never happen, and we deeply regret the inconvenience and discomfort it caused. Please be assured that your feedback will be investigated internally so we can take the necessary actions to prevent this from happening again. We truly regret that your experience was so disappointing and appreciate you bringing these issues to our attention.

Thank you so much for your wonderful feedback!
We’re really happy to hear that you had a great day with us. Ahmed will be especially proud to hear your kind words — he truly is one of our best guides, and we’re glad you enjoyed his perfect mix of knowledge and humor.
Your satisfaction means everything to us, and we hope to welcome you again soon for another amazing experience with E.T.O TRAVELS!

Thank you for sharing your experience! We’re glad to hear that the bus facilities, including the toilet, made your journey from Hurghada (Makadi Bay) more comfortable, especially while traveling with kids. Your tip about public washrooms is very helpful for other travelers. We appreciate your feedback and hope your trip was memorable!

Merci beaucoup pour votre gentil commentaire!
Nous sommes très heureux que vous ayez apprécié la visite des magnifiques pyramides ainsi que le musée et les momies — c’est vraiment une expérience impressionnante. Nous sommes également ravis que la petite balade optionnelle sur le Nil vous ait plu et que vous ayez trouvé le bus confortable pendant le voyage. Concernant l’horaire de prise en charge, cela peut parfois être plus tôt en raison du nombre d’hôtels et des différents points de ramassage à Hurghada. Nous faisons toujours de notre mieux pour organiser le trajet de la manière la plus fluide possible. Merci encore pour votre retour et nous espérons vous accueillir à nouveau bientôt pour une autre belle excursion avec nous!

Thank you for taking the time to share such a detailed review of your Cairo tour experience. First of all, we truly appreciate your honest feedback. We completely understand how disappointing and exhausting the day must have felt, especially when Cairo and the Pyramids were the main highlight of your trip. We would like to address your concerns openly and respectfully:

Regarding the coach breakdown, we sincerely apologize for the inconvenience and the lack of communication during that period. While unexpected mechanical issues can unfortunately happen even with regular maintenance, we fully agree that clearer communication should have been provided while waiting for the replacement vehicle. This is something that should never be overlooked, and your comment is noted seriously. Concerning the replacement coach conditions (air conditioning and toilet cleanliness), this certainly does not reflect the standard we aim to provide. Your feedback about hygiene and comfort is extremely important and will be escalated to the transportation provider for strict review. As for timing at the Grand Egyptian Museum and the Giza Pyramids, Cairo day trips from Hurghada are naturally very tight due to the long travel distance and fixed return schedules. However, we completely understand that you wished for more independent time, especially at the Pyramids, as they are the main highlight for most guests. The breakdown earlier in the day unfortunately impacted the schedule and forced adjustments, including skipping the papyrus stop. Regarding lunch and restaurant conditions, we are very sorry to hear about the cleanliness issue and the uncomfortable environment. This is not acceptable, and your comments about hygiene and organization will be forwarded for review. About the Nile boat ride experience, we understand that after such a long and tiring day, a loud party atmosphere may not have matched expectations. This is valuable feedback, especially regarding music volume and lighting. Concerning language communication, we sincerely apologize if English explanations were insufficient. All guests deserve equal attention and clear communication in their language. Your note about the imbalance between Russian and English guidance is important and will be addressed. With respect to the refund request, while we understand your frustration, partial refunds are generally reserved for major service failures or cancellations. As the full program (with minor adjustments due to the breakdown) was ultimately completed, the team may have assessed it under standard policy. That said, your feedback remains valid and important. We genuinely appreciate that despite the challenges, you still found value in visiting the GEM and the Pyramids. Constructive criticism like yours helps improve operational standards and guest communication for future travelers. Thank you again for sharing your experience in such detail.

Merci d’avoir pris le temps de rédiger un avis concernant votre excursion avec nous. Il s’agissait de votre deuxième voyage au Caire avec notre agence — le premier ayant eu lieu en décembre dernier 2024, puis à nouveau cette année — ce qui nous honore sincèrement. Nous avons toutefois été surpris par la note de 3 étoiles. C’est un véritable privilège que vous ayez choisi notre équipe pour la deuxième fois, et nous vous remercions chaleureusement pour votre confiance. Néanmoins, nous estimons que cette évaluation ne reflète pas pleinement le niveau de service fourni, et nous ne comprenons pas clairement la raison de cette note. En tant que responsables, nous veillons toujours à informer nos clients à l’avance de l’intégralité du programme de l’excursion, en répétant et en confirmant tous les détails à plusieurs reprises. Vous recevez toutes les informations nécessaires en amont, y compris celles concernant les activités optionnelles. Ces activités sont clairement présentées comme facultatives et en aucun cas obligatoires. Concernant la visite du musée, nous proposons deux options au moment de la réservation : le Grand Musée Égyptien et le Musée Égyptien (ancien musée). Vous avez choisi le Musée Égyptien, car il s’agit de l’option la moins coûteuse. Ce choix a été effectué en toute liberté de votre part, et nous le respectons pleinement. Comme il est largement connu, les trésors de Toutânkhamon ont été transférés au Grand Musée Égyptien. Par conséquent, il ne serait pas juste de nous tenir responsables d’un choix effectué volontairement lors de la réservation. Nous vous remercions encore une fois et espérons sincèrement avoir le plaisir de vous accueillir une troisième fois très prochainement.

Thank you so much for sharing your experience with us!
We’re really happy to hear that, even though it was a long day, the trip was worth it for you. It’s great to know you enjoyed the tour guide, the comfortable coach with air conditioning, and the overall experience.
We also appreciate you mentioning the optional activities like the Nile boat trip and camel ride — it helps future travelers understand their choices while still knowing they can explore the pyramids on foot as well.
Your kind words about the value of the tour truly mean a lot to us. We hope to welcome you again on another adventure in Egypt soon!

Thank you so much for your wonderful feedback. We’re delighted to hear that you had an amazing day visiting the pyramids and that Mohammed Hamdy took such good care of you throughout the tour. It’s great to know he was informative and made sure you were happy all day. We’re also pleased that you found the coach clean and comfortable and that you were satisfied with the price. We truly appreciate your trust in our company and look forward to welcoming you again on future tours. 😊

Hartelijk dank voor uw mooie feedback!
We zijn blij om te horen dat alles netjes geregeld was en dat u tevreden bent over onze luxe bus en het programma in Caïro. Het is inderdaad een lange dagtour van bijna 24 uur, maar we zijn blij dat u ervan genoten heeft en dat alles volgens plan verliep. Graag verwelkomen we u opnieuw bij E.T.O TRAVELS voor een volgende ervaring!

Thank you so much for sharing your detailed feedback! We’re delighted to hear that you enjoyed the Pyramids, the Sphinx, and your lunch experience. These truly are unforgettable highlights. We appreciate your honesty regarding the long travel time and the shopping stops. Your comments are extremely valuable, and we’ll use them to improve the experience for future guests. Thank you as well for noting the additional costs along the way — this is helpful advice for other travelers. Although it was a tiring day, we’re glad you still felt it was worth the journey. We hope to welcome you back for more relaxed and enjoyable adventures in the future! 🌟

Thank you so much for your wonderful feedback! 🌟
We’re truly happy to hear that you’ve booked with us several times through Viator and that our team could once again go above and beyond to make your trip enjoyable. We’re glad we could assist with arranging a taxi so you could catch up with the bus — no stress at all, these things happen! 😊
Your note about the trip length and the air-conditioning is very helpful. A 24-hour adventure can be long, so your tips about bringing a pillow, blanket, and snacks will definitely help future travelers. Thank you again for your trust and kind words. We look forward to welcoming you on more amazing experiences soon! 🙏✨

Dear Valued Guest,

Thank you for taking the time to share your review regarding your day trip to Cairo by bus from Hurghada. We have carefully checked your booking details and found that you personally selected the visit to the Old Egyptian Museum. This choice was made entirely at your own discretion, and we simply organize the program according to the customer’s preferred selection.
Some guests choose the old museum, while others prefer the new one. Both options are available, and guests decide in advance when booking the trip. Therefore, we kindly ask why our team is being held responsible for a choice you made yourself mistake. Please note that this is a group tour, not a private one, and we are required to follow the program from start to finish accordingly. The time allocated for visiting the Pyramids and the Sphinx is never less than two hours—usually even longer. Regarding the visit to the Papyrus Institute and the Perfume Gallery, this is an integral part of the trip. It does not exceed half an hour and is intended to show guests how papyrus paper was made in ancient Egypt, as well as how natural oils and perfumes were traditionally produced.
This does not mean you are required to purchase anything. No one can oblige you to buy. Many guests enjoy seeing these traditional crafts, even if they choose not to purchase.
Your claim that this is a “tourist trap” is incorrect and does not reflect the purpose of this educational visit. As for the Nile boat trip, you were informed clearly in advance that it is an optional activity with an additional charge. Guests may freely accept or decline it, and payment—if chosen—is made directly to the tour guide. This is entirely optional and never mandatory. You had full prior knowledge of this part of the program. Regarding the large Mercedes-Benz bus, 2024 model, German-made and equipped with a small restroom in the middle:
Is there any brand better than Mercedes for transportation quality? All our buses undergo strict annual inspections by the Egyptian Ministry of Tourism. Therefore, your claim that the bus was unsuitable or not as described is unacceptable. We appreciate that you acknowledged our tour guide’s efforts and that he delivered explanations and information in the best possible manner. We truly thank you for taking the time to write your review, and we hope to welcome you again on another trip that fully meets your expectations and satisfaction.