I didn’t move forward with any procedures here, so I can’t speak to dr kwak’s results. However, the communication made me hesitant to continue.
I submitted photos for a consultation and wasn’t given a timeline for follow up. After waiting two business days, I had to reach out myself. When they responded, they repeatedly referenced procedures I never asked about. I had inquired about submental lipo and possibly fillers, but was instead told about fat transfer and later chin augmentation.
Overall, the communication felt inconsistent and unclear, similar to what another reviewer mentioned. For a reputable doctor like dr kwak, I expected more attentive and accurate communication when patients are trying to understand their options. I hope they improve this aspect of the patient experience.
الرد من Edward S. Kwak MD - ESKMD Facial Plastic Surgery
2025.12.11
Thank you for sharing your thoughts, S. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (212) 229-1100.