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Reviews ( 180 )
James Wong
2024.10.24
I had a great experience purchasing from Emarque. I initially learned about the store through ads and discovered that it was conveniently located near my workplace, so I decided to stop by and request a quotation. Elvis, who assisted me, was very helpful—he took the time to understand my PC usage and budget before providing a detailed quote. After weeks of consideration, I asked them for a clean white build, and they were able to accommodate my request. Although it took five days for the PC to be ready due to some parts being delayed, the overall experience was excellent.
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Chia Chun Lim
2024.10.22
Highly recommended. Glad to enjoy many perks as their customer.
Hassle-free purchase! After buying the PC, all I had to do was plug in the wires, and everything was ready to go—they made it super straightforward.
Best consultation experience and customer service! They offered valuable suggestions for my PC build, helping me save on my budget by avoiding unnecessary components. With my specific preferences in mind, they even recommended a custom build that perfectly matched what I wanted.
They went above and beyond with thoughtful gestures, like giving me tips on safely transporting my PC and even helping me carry it to my car. Plus, they offer a free dust removal service if you bring your PC back.
Their response time was impressive, quickly addressing all my inquiries, including fixing my old Shopee headset after office hours. They even provided advice on optimizing my game settings. Highly recommended!
Just some appreciation note for Elvis to answer my questions on the product and pricing (even for non-popular GPU like AMDs) and Kubs for the IT supports even at wee hours from me.
Cheong Zen Wei
2024.10.19
Mohd Haziq
2024.10.18
Congratulations to the EMARQUE team! Their reliability, friendliness, and commitment to working within budget make them excellent choices for custom PC building. After extensive research, I chose EMARQUE and was impressed by their knowledge and expertise. They provided a comprehensive list of components within my budget and communicated clearly throughout the process. Although there was a slight delay due to their reliance on distributors, my PC was built to high standards within a reasonable timeframe. The after-sales service has also been exceptional. Overall, I would rate EMARQUE 4.8/5.
Primer Ice Tea
2024.10.05
Saw their booth at an event last year and I would definitely recommend Malaysians to get PCs builds from them!
I waited a year before writing this review as I want to see how this PC built by them hold up after a year and I can confidently say, money well spent. Used the PC mainly for streaming and recording.
The after sales service is good too! I was stuck in a traffic jam as I'm on my way to send my PC to be serviced by them, nearing their closing time. But they were so kind as to wait 20 minutes after their closing time to accept my PC for cleaning services. Kudos to the team!
Thank you so much for your kind words and great review! We're happy that your PC build from EMARQUE has been performing well and to have you with us again in the future :D
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kcwc “kcwc”
2024.09.22
This review arrived a bit late, but I want to express my gratitude to the employees in EMARQUE. Thank you for fulfilling my emergency request and not only changed my faulty SSD, but also managed to roughly clean my PC case. I know the dirt inside the case is terrible because I never clean it for 3 years, and just like you guys told me it almost looks like a new PC!
Although all my data is lost due to the manufacturer issue, I still manage to recover some of my important documents from cloud on time, I can't do this if you guys don't fix this asap. Really thank you!! I will definitely purchase my next high end PC from your company again in the future.
Thank you so much for your kind words and great review kc! Look forward to having you with us again in the future
Peter Johan
2024.09.22
I wanted to make an honest and detailed review of the whole experience so here it goes. Short background, I'm sort of a novice enthusiast so i know about the technical details but am too lazy to build it myself.
Pre-Sales
After doing some research and comparison, i found Emarque's packages to be one of the most fair and smart spec choices amongst other custom PC builders in KL. Elvis helped me with my list of specs from one of the base options on their website. He was extremely helpful when it came to finding alternatives as the top 3-4 SSD models i wanted were not in stock by the distributors. There was also no attempt to upsell me out of my stated budget and i really appreciate that. Final spec of the PC:
Tecware ARC M ARGB Curved TG MATX Case - Black
AMD RYZEN 5 7600X
ASROCK B650M PG LIGHTNING WIFI
32GB 6000MT/s DDR5 CL30 DIMM (16GBx2) FURY Beast RGB EXPO
Kingston Fury Renegade SSD PCIe Gen 4x4 NVMe 2TB
GIGABYTE GEFORCE RTX 4070 SUPER WINDFORCE OC 12G
Phanteks AMP GH 750W 80+ Gold, ATX 3.1, PCIe 5.1, Fully Modular PSU, Black
Thermalright Frozen Prism 240 BLACK ARGB
Pick-up
After about a week, i was informed that i could pick up the PC between 6-7pm. However when i was making my way there around 6.10pm, i received a text asking if i could come at 7 instead of the PC could be sent through Lalamove. I mentioned i would come still and didn't mind waiting for awhile. Whilst I understand complications might come up and delay things, i didn't really like being informed so late. Otherwise, all the boxes of the items installed were received (except the SSD) and i brought the PC home.
Hardware
After getting the PC back, i plugged it in and noticed the fans were lighting up but the RAM and CPU weren't turning on. Opened the PC up and reseated the RAM and re-plugged the CPU power cable. Not sure if it got unseated when they were packing it or during transport back. That seemed to fix it and nothing has gone wrong so far. Overall, i feel the cable management could have been a little better (i.e. had some cables touching heat sinks)
Software
No complaints as there wasn't much bloatware but i found all the benchmarking apps still on, suggestion for it to be removed before handing over to the customer next time.
Overall
I would definitely recommend and ask anyone to support smaller businesses like this. They operate in a cordial and honest way that should be commended. However, there are a few smaller points that would be nice if improved.
Thank you so much for the good review Peter and your feedback. We will take a look into improving the experience further. We apologize regarding the inconvenience of the RAM, sometimes this can happen during transporting the rig. Let us know if there's anything further and we'll get you covered and supported.
Hope you enjoy your EMARQUE PC!
Irvine
2024.09.13
damn nice sia, people were helpful, the quality of the pc was just, so good, the helpers will educate on on the things ur buying oso, very helpful and nice people
Thank you so much for your kind words and great review Irvine! Look forward to having you with us again in the future
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Brandon Yong Yong
2024.09.11
Absolute joy to customize my pc with their staff. Found them to be much more competitive in pricing against their bigger competitors. Understood the objective, knew my budget, met in the middle with add ons, freebies, delivered, and I walked away with a very satisfied product. Hope you guys grow, but still maintain your culture and service ! Very much recommended.
Thank you so much for your kind words and great review Brandon! Look forward to having you with us again in the future
HungrySheep
2024.09.11
my PC of 10 years finally broke down on me and getting a new PC from EMARQUE was a great decision 🔥
constant updates during the PC-building process and also got lucky and got a free CPU upgrade! they were also nice enough to install some parts from my previous PC, which made it a little cheaper ♥️
their staff were also nice enough to help me carry my pc all the way to my car ^^
highly recommended if you’re looking for someone to build your PC for you ~
Thank you so much for your kind words and great review! Look forward to having you with us again in the future
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Deric Foo
2024.08.25
I've gotta say, I feel great ordering my new PC from here. They got it built and tested fast in a week.
After having it for 1 week. Everything is working AWESOME.
Surprised I got to redeem Wukong too and the staff are so friendly helping me redeem it.
They are also helpful I updating me on the progress of the built 🤩💯
Thank you so much for your kind words and great review Deric! Look forward to having you with us again in the future
Manesh Manokaran
2024.08.21
Very kind and helpful staff. The pc looks Amazing and Works Amazingly good would recommend to buy from Emarque.co
Thank you so much for your kind words and great review Manesh! Look forward to having you with us again in the future
kenx lum
2024.08.17
Perfect, just prefect, down to the last minute details
Thank you so much for your kind words and great review Kenx! Look forward to having you with us again in the future
ALICIA LEE WENG YI
2024.08.12
Great staff who made suggestions strictly based on my budget and also included free upgrades along the way. Really helpful and definitely competitive prices.
Will definitely recommend with them as they work around the customer and not the other way. Really made me feel like I got my money's worth.
Thank you so much for your kind words and great review Alicia! Look forward to having you with us again in the future
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syed dzul
2024.08.10
Respond very fast and the customer service is very good
Thank you so much for your kind words and great review Syed! Look forward to having you with us again in the future
Alex Santos
2024.07.25
A good place to buy your PC. They are very knowledgeable and actually show you what they did when they build your pc. I can also say that they pricing is lower than other stores. I will definitely buy from them next time I need anything about PC.
Thank you so much for your kind words and great review Alex! Look forward to having you with us again in the future