Verified Company
The service received was fast. However, the two times they can to my home required me to either wait in the staff to arrive more than 2 hours after the expected wait time or search for the staff who stated they were waiting for me.
Reply from Einstein's Plumbing and Heating Inc.
2025.12.03
Hello, did you have service with Einstein's Plumbing? I'm not pulling an account associated with your name in our system. Can you provide your invoice or job number?
Had a great experience with Einstein! As a first time homeowner, it is so hard when something breaks and you don't know who to call. Einstein is incredibly responsive, punctual and helpful. They even send you SMS to confirm what time your appointments are and when their techs are arriving (shockingly rare compared to other companies!).
The technician who helped us with our kitchen drain leak was mannerly, neat, and thorough. Will definitely be using Einstein again!
Just didn't show up the first time. No communication. Called to see what happened and made the mistake of giving them another chance. Second time they sent someone who could only complete half of the work and quoted a ridiculous price.
Reply from Einstein's Plumbing and Heating Inc.
2025.09.23
Hi Joel,
Thank you for sharing your feedback, and we're truly sorry to hear about your recent experience. We understand how frustrating missed appointments and incomplete work can be, and we sincerely apologize for the inconvenience this caused. This is not the level of service we aim to provide.
We’d appreciate the opportunity to make things right—if you’re open to it, please reach out to our office directly so we can look into your case and discuss how we can better support you. Your feedback helps us improve, and we value the chance to earn back your trust.
— The Einstein Plumbing Team
Thank you for sharing your feedback, and we're truly sorry to hear about your recent experience. We understand how frustrating missed appointments and incomplete work can be, and we sincerely apologize for the inconvenience this caused. This is not the level of service we aim to provide.
We’d appreciate the opportunity to make things right—if you’re open to it, please reach out to our office directly so we can look into your case and discuss how we can better support you. Your feedback helps us improve, and we value the chance to earn back your trust.
— The Einstein Plumbing Team
Shady, rude, and dishonest. I had 2 leaking bolts between the tank and toilet bowl. The guy came and tightened the bolts and said it should be ok for a while. After he left, I realized he didn’t turn on the water to test it, so when I did the leak continued and was worse than before, plus now a water pipe was leaking. I caught him before driving away and he came back and tightened the water pipe and turned off the water again. Instead of quoting for replacing these bolts and doing the work on site that day, he left. They charged me $89 for the 5 min visit and sent an estimate for a new toilet for $1,500. They also quoted me $89 on the phone and tried to say it was now $189 when the tech was on site. I had to call their office while the tech was there to dispute this and they relented.
The tech verbally said that maybe they could do a tank “rebuild” for $500 but refused to answer why he couldn’t replace these bolts there and now for whatever fee. Noting that this technician was professional and courteous despite that. I ended up doing it myself for less than $100. I then called them and calmly relayed this story to the customer agent to see if they would consider at least partial refund for 5 min work. And trying to scam me into buying a new toilet. She was nice and listened and said she would speak to the supervisor. Back on the phone she said there’s nothing they can do. She then handed me the phone to what sounded like the owner who screamed at me for a minute and wouldn’t let me speak. Never once did I raise my voice. She called me a scammer and hung up on me.
Reply from Einstein's Plumbing and Heating Inc.
2025.09.23
Hi Joel,
Thank you for sharing your feedback, and we're truly sorry to hear about your recent experience. We understand how frustrating missed appointments and incomplete work can be, and we sincerely apologize for the inconvenience this caused. This is not the level of service we aim to provide.
We’d appreciate the opportunity to make things right—if you’re open to it, please reach out to our office directly so we can look into your case and discuss how we can better support you. Your feedback helps us improve, and we value the chance to earn back your trust.
— The Einstein Plumbing Team
Thank you for sharing your feedback, and we're truly sorry to hear about your recent experience. We understand how frustrating missed appointments and incomplete work can be, and we sincerely apologize for the inconvenience this caused. This is not the level of service we aim to provide.
We’d appreciate the opportunity to make things right—if you’re open to it, please reach out to our office directly so we can look into your case and discuss how we can better support you. Your feedback helps us improve, and we value the chance to earn back your trust.
— The Einstein Plumbing Team
Great workmanship..very meticulous crew
Reply from Einstein's Plumbing and Heating Inc.
2025.09.22
Hi Ron,
Thank you so much for the kind words! We’re glad to hear that our crew’s meticulous workmanship made a great impression. At Einstein Plumbing, attention to detail is something we pride ourselves on, and we’re grateful for the opportunity to serve you. Don’t hesitate to reach out if you ever need us again!
— The Einstein Plumbing Team
Thank you so much for the kind words! We’re glad to hear that our crew’s meticulous workmanship made a great impression. At Einstein Plumbing, attention to detail is something we pride ourselves on, and we’re grateful for the opportunity to serve you. Don’t hesitate to reach out if you ever need us again!
— The Einstein Plumbing Team
I recently had a plumbing problem resulting from years of poor workmanship from many many plumbers, ie, pipes not connected properly, no trap under home, methane fumes all over - and finally the inevitable sludge and ooze creeping into my bathtub, etc., etc..! Called Einstein Plumbing and ended up glad that I did. I am now at peace having no fear of pipe noises, oozing sludge and noxious odors.. Einstein professionally, timely and NEATLY performed the repair to my utmost satisfaction! Thank you to Tom and all his workers for a superior job!
Reply from Einstein's Plumbing and Heating Inc.
2025.09.02
Hi Rosemary,
Thank you so much for the incredible and detailed review! We’re truly grateful you trusted us after so many past frustrations, and we’re thrilled Tom and the team were able to provide the peace of mind you deserved. Tackling years of plumbing issues is no small task, and we’re glad to hear everything was resolved professionally, neatly, and to your full satisfaction. It was our pleasure to help — and we’re always here for any future plumbing or heating needs!
— The Einstein’s Plumbing and Heating Team
Thank you so much for the incredible and detailed review! We’re truly grateful you trusted us after so many past frustrations, and we’re thrilled Tom and the team were able to provide the peace of mind you deserved. Tackling years of plumbing issues is no small task, and we’re glad to hear everything was resolved professionally, neatly, and to your full satisfaction. It was our pleasure to help — and we’re always here for any future plumbing or heating needs!
— The Einstein’s Plumbing and Heating Team