eDreams Reviews

jamsa 2026.09.03

     

eDreams Customer Service Phone Support: 24/7 Help Anytime eDreams Customer Service Phone Support: 24/7 Help Anytime For travelers in the USA, eDreams provides a dedicated customer service line at [I- 877 (309) 1744] available 24 hours a day, seven days a week. This helpline supports flight bookings, itinerary changes, and general travel inquiries. Passengers can also take advantage of the airline’s 24-hour cancellation policy, which offers a full refund on bookings made at least seven days in advance. Streamlined Reservation Process The booking experience is designed for clarity and efficiency. Business class travelers can easily compare premium seating options, flexible fares, and priority service benefits before confirming their reservation. The system allows for quick entry of passenger details, flight preferences, and seating choices, with instant confirmation and a comprehensive itinerary provided upon completion. Enhanced Airport Experience Business class passengers enjoy a range of priority services that streamline the airport process. Dedicated check-in counters reduce wait times, while fast-track security clearance and exclusive lounge access offer a more relaxed pre-departure environment. Priority boarding further ensures a smooth and organized transition to the aircraft. Premium Inflight Comfort and Service The business class cabin features spacious seating, ample legroom, and a well-maintained environment conducive to both work and relaxation. The attentive cabin crew delivers professional and personalized service, ensuring that passenger needs are met promptly and courteously throughout the flight. Curated Inflight Amenities A selection of high-quality amenities—including freshly prepared meals, diverse entertainment options, and premium cabin features—enhances the onboard experience. These elements are thoughtfully arranged to allow passengers to customize their journey
Date of experience: 02 September, 2026

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lalof 2026.09.01

     

eDreams Customer Care Guide: Finding Travel Assistance in the USA The Edreams Customer Assistance service 1 877-(420)-9039;fd Or 1(877)-420-(90;39) can help travelers with reservations, itinerary questions, flight changes, cancellations, baggage concerns, and other travel-related needs. For USA travelers, the toll-free contact number may be referenced as a support option, while customers should verify current contact details through Edreams’ official channels. A Fresh Standard for Global Travel Edreams represents an approach to international travel where thoughtful service, operational efficiency, and passenger comfort come together. From arranging a reservation to reaching the final destination, each stage of the journey can be supported by organized travel information and professional assistance designed around the needs of modern passengers. Where Every Departure Begins With Confidence The departure experience sets the foundation for a successful journey. Clear itinerary information, airport guidance, check-in services, and organized travel arrangements can help passengers prepare with greater confidence. Having booking references and essential travel documents ready can make the departure process more straightforward. Designed Around Comfort and Convenience The onboard experience combines practical functionality with passenger-focused comfort. Spacious surroundings, entertainment options, attentive hospitality, and carefully planned amenities create an environment suited to both relaxation and productivity. Travelers can use their journey to rest, stay connected, or simply enjoy the experience of flying. Service That Makes Travel More Personal Professional assistance can make a meaningful difference throughout a journey. Whether travelers have questions about their itinerary, need information about baggage, or require help understanding a booking, clear communication and organized support can reduce unnecessary uncertainty and make travel easier to manage. Seamless Connections Across the Journey International travel involves more than the flight itself. Airport transfers, connecting flights, baggage arrangements, and arrival procedures all contribute to the overall experience. Coordinated services and accessible travel information help passengers move between different stages of their journey with greater ease. A Complete Approach to Modern Flying Edreams customer assistance can provide travelers with a useful resource when managing reservations and navigating travel-related questions. By keeping booking information organized and using verified airline support channels, passengers can approach changes, questions, and unexpected situations with greater confidence from departure through arrival.
Date of experience: 26 August, 2026

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Aparna Ganapathi 2026.08.15

     

Scam ! They double booked my flight and made me pay seats for both flights only to realise that seats were not allocated at all. Upon boarding , I scrambled and got seats at the back of the plane. Horrible experience and there is no way to contact a legit customer support..
Date of experience: 14 August, 2026

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Desiree 2026.08.12

     

Unwanted charges, no cancellation option Unsolicited charges for a Prime subscription appeared on my account, and I couldn't find a way to cancel it. The lack of transparency and straightforward options to resolve this issue has been extremely frustrating. I wouldn't recommend their services based on this experience.
Date of experience: 06 August, 2026

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A Talevi 2026.08.09

     

Avoid Edreamsvat all costs Terrible. Edreams signed me up for Prime without my consent and charged me 200 euros. To cap it all off, the flight tickets I had booked didnt actually exist!
Date of experience: 09 August, 2026

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Legal XM 2026.07.28

     

Unauthorized charges and shady tactics They charged my credit card without my consent for a "subscription renewal" I never approved. No warnings or emails—just an unauthorized charge. Canceling is nearly impossible, and they won't let you remove your card info to stop future charges. Customer support is useless, relying on scripts and refusing refunds. Their tactics feel predatory and dishonest. I had to dispute it through my credit card company. Avoid giving them any payment details!
Date of experience: 21 July, 2026

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Hew Zi Jian 2026.07.22

     

Scamming customers I had a terrible experience with edream. In my last trip with them, I was fined 55 euros by ryanair simply because edreams had a technical issue on letting me check-in on time. After edreams didn’t want to take full responsibilities so they kept asking me to make an enquiry with ryanair, which I did, but ryanair urge me not to make any more purchases with third party sites such as edreams and just book a ticket directly from ryanair, but they weren’t able to make a refund for me as it wasn’t their fault. So I head back to edreams to file a complaint and they finally replied to my mail after 3 whole business days. They asked for my bank details and I followed their instruction step by step, a few days later they CLAIMED that they have give me the refund but in reality I have not receive any money in my bank from them. Then I politely asked them for a receipt to proof they’re telling me the truth, and they ghosted me right after and hence right now I’m very disappointed and disgusted by their service. Never book an air ticket from this company even when it’s surprisingly cheap.
Date of experience: 22 July, 2026

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sabina malskaer Selim 2026.07.15

     

eNightmare scam BEWARE OF SCAM! eDreams is the worst scam I have ever come across. They sign you up for Prime without your knowledge or consent. Trying to cancel proves futile. Only option was to cancel my card to avoid the yearly charge. Customer service seems to be well aware of this scam and will you offer you all sorts of discounts and vouchers for your next flight purchases - needless to say there will be no other after this. After my only experience with eDreams or rather eNightmare, I would advise everyone to stay away and preferably book directly from the airline rather than these shady third-party scam companies. I am convinced their entire business model is built around scamming unknowing clients into monthly subscriptions. Avoid at all costs.
Date of experience: 14 July, 2026

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Eduardo Kawasaki 2026.06.28

     

Unethical and fraudulent practices They enroll you in their Prime membership without consent and continue charging even after cancellation. This is deceitful and unacceptable. Avoid buying tickets here—they will likely keep charging you unfairly. Worst experience ever.
Date of experience: 01 May, 2025

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Jony Shahjad 2026.06.23

     

Refund hassle Hello I am writing regarding refund of my ticket and price which I bought through your company on 13th of November 2025. I supposed to fly on 2nd march 2026 but due to war in the Middle East my flight was cancelled. Since then I am chasing you guys to get my money back. All this time I contacted your company and was given false hope time and time again. Last when I called on 18th of June 2026 , I was told by your agent that they have received the refund from the airline on 3rd of June. Yet it was not refunded to me and been told by your agent that, as it will be refunded in 72 hours. Nothing happened yet and as I called today they are telling me it will take 7 days to refund. Anyway I had enough and now I will take necessary measures to recover my money. Officially I am informing that I will go through court proceedings and whatever the legal costs it will be your responsibility including payment for wasting my time and putting my under financial stress . I will need all the call records as soon as possible without any further delay. You will receive the letter from my lawyer soon. I will put my experience on every possible places as review. I will be looking forward for your reply. Many thanks
Date of experience: 23 June, 2026

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Gregory Crandall 2026.06.21

     

Stay Away Yep, like most complaints. Booked a flight. The airline changed the flight and delayed the flight over 5 hours (this is a month away flight) and eDreams never told me. Found out on my own. I bought a changeable ticket. They simply said, talk to the airlines. There is no customer service, no email to respond to. They are a middle-man, take your money, nothing more.
Date of experience: 21 June, 2026

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Malcolm Pearl 2026.06.14

     

eDreams is the worst of the worst! eDreams is one of the most crooked vile companies I have ever come across or had the misfortune to deal with within the travel industry, they have absolutely no moral compass! They are a multi-platform ticket reseller who pulls awful bait n switch ticket selling, they offer discounts linked to a well disguised subscription fee that is heavily obfuscated in their selling process, ticket prices are never as presented in the checkout process and change dramatically changes when you get the charge on your credit card, all gray area legal but really bad form and as morally crooked as it comes. But their subscription fees are the real underhanded business this awful company pulls, they will do anything to make sure they get it, we stopped it in writing as well as by calling them, we have had to file multiple charge backs through the bank and have even had to replace the credit card twice and somehow these crooks are still able to cheat the system and charge the card. The bank is now finally and officially opening a fraud case against them as well as we are now reporting them to TICO, the Travel Industry Council of Ontario as this violates their rules of behavior and the guidelines for them to operate within Ontario. Stay very far away from eDreams as they are worse than a case of herpes and are impossible to get rid of and out of your life, if you chose to deal with them this is exactly what you will be facing.
Date of experience: 25 February, 2026

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Linda Alb 2026.05.26

     

Terrible experience, avoid! I had a terrible experience with eDreams ODIGEO Prime membership. I cancelled, but they still auto-renewed and charged me anyway. Even after contacting them, the issue wasn’t properly resolved and my card was still used. Feels like they make cancellation unclear on purpose to keep charging people. I strongly warn others not to use their Prime subscription.
Date of experience: 25 May, 2026

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Joan Gallagher 2026.05.21

     

Prime eDreams scam I did not sign up for 'prime' and have just had a deduction of R 195 come off my credit card account with another one planned for net month! All the 'contact' links don't work and the two telephone numbers doesn't exist. There is no way to removed credit card details once they have them!
Date of experience: 21 May, 2026

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Adam Kelland 2026.05.06

     

Buyer beware! I’m posting this as a warning to others. I unknowingly ended up with multiple eDreams Prime subscriptions after booking flights in different countries. The sign-up process is extremely unclear and appears to default toward enrolling you in a paid subscription. What followed is deeply concerning: • I was first charged an annual subscription. • In this time I received absolutely no communication from eDreams, even though they claimed that they tried to contact me about my autorenewal. • I was then charged for a second annual subscription, without opting in or even knowing I had already paid for a year. • I have ALSO been billed monthly since February on top of that for a monthly subscription. When I contacted eDreams to resolve this, I was told that reminder emails had been sent and that “nothing can be done.” This completely ignores the core issue: multiple concurrent subscriptions and duplicated billing for the same person as well as an intentionally obtuse sign up process that puts the onus on the user to ensure boxes are unticked and they don’t unwittingly sign up for a prime subscription. I have since: • Cancelled all subscriptions. • Formally disputed the charges. • Initiated action through our bank. • Sent multiple emails to eDreams with our bank statements as proof, which they just pretend do not exist. At this point, this is not just about a refund. It’s about a system that makes it far too easy to be enrolled into recurring payments without clear, informed consent. I would strongly advise anyone using eDreams to: • Double-check every step of the booking process. • Carefully review your bank statements afterwards. • Be extremely cautious of any “Prime” offers. This matter has now been escalated through formal dispute channels and regulatory bodies.
Date of experience: 06 January, 2026

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Erna De Beer 2026.04.24

     

Fraudulent charges and deception They took money from my credit card without my consent on multiple occassions and then falsely claimed I had subscribed to their services. This is absolute criminal fraud. Avoid them at all costs!
Date of experience: 23 April, 2026

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Dominika Halaszova 2026.04.14

     

A masterclass in how to scam your customers and get away with it I missed my flight because eDreams showed me the wrong departure time. In their app. In their confirmation. In a message they sent me directly. All said 16:00/16:10. Already in the car on a several hours journey to the airport only to notice the boarding pass said 14:00. Already too late. The moment I realised I tried to contact them to fix it. And this is where it gets truly outrageous. No email address. No phone number. Live chat? Bots. It said a live agent was joining - I waited. And waited. Hours passed. Nothing. They are quite literally designed to be unreachable. I genuinely believe that is intentional. Then I noticed the banner - apparently if you buy their Prime membership, you can reach someone within 120 seconds. So there I am, stranded, panicking, and I'm having to pay extra just to contact the company that caused the problem in the first place. I bought it purely to get a human on the phone!! Guess what picks up after 120 seconds? Another bot. I argued my way through it, finally got placed on hold to be connected to a live agent and after all that, they cancelled the call after one hour each time I called. No agent ever joined. Oh, and that Prime membership I was forced to buy to try to fix their mistake? Locked in for a full year. When I asked them to cancel it given everything that happened, they refused. Can you believe the audacity? Then, and this is the part that really got me - after I complained, they went into the app and changed the departure time. It now shows 14:18 in my past flights. A time never once communicated to me before or during the day of travel. So not only did they give me the wrong information and leave me completely unreachable, they then quietly altered the record afterwards. This is not a legitimate business. This is an unreliable company that takes your money, gives you wrong information, makes themselves impossible to contact by design, charges you again just for the chance to speak to a bot, locks you into a yearly subscription, and then changes the evidence when you complain. Book directly with an airline. Every single time. Learn from my mistake - never, EVERR use eDreams. It is a scam.
Date of experience: 04 January, 2026

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David 2026.04.01

     

Scam, double purchase possiblr Did not like anything Bombard with attempts to buy its premium They provide feedback you booking is being processed within 24 hours. Then without confirming or cancelling booking they start sending booking incomplete messages. Very easy to buy 2x tickets.
Date of experience: 01 April, 2026

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s 2026.03.25

     

scam company Scam company. Subscription services are made difficult to cancel, unable to do it through websites. Tried to call multiple times, got run around. Clearly designed to make time poor people pay for a service they do not need. I have tried now for 4 months to stop getting charged and nothing is done about it.
Date of experience: 24 December, 2025

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Harriet 2026.03.19

     

DO NOT BOOK WITH THEM I had a very disappointing experience with eDreams and their “Prime” subscription. In 2025, I made a booking and was very sneakily signed up to their Prime subscription without clear consent. I called immediately to cancel, but was told this wasn’t possible. Instead, they only offered me a partial refund. I specifically asked them to cancel the renewal in advance and was told I had to call again one month before renewal. I followed their instructions and called again in February 2026 to cancel. After the call, I received a confirmation email from Opodo, which I later found out is part of the same group and uses the same contact number. Based on this, I believed everything had been properly cancelled. However, I was then charged £99.99 for renewal anyway. When I called to query this, they claimed I had never contacted them, despite me having call records as proof. They also refused to issue a refund, stating the charge was non-refundable, and only offered to cancel for the following year. This feels extremely misleading and deliberately difficult to resolve. The cancellation process is unclear, obstructive, and there is no proper way to submit evidence such as call records, as they don’t provide a direct email contact. Overall, a very frustrating experience. I would strongly advise others to be cautious when booking, especially regarding the Prime subscription.
Date of experience: 19 March, 2026

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