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Reviews ( 434 )
Mike Konnie
2025.06.30
We had furniture moved within our home. Addie was able to explain the pricing and sent a quote within 30 minutes. She scheduled the appointment and gave me a reminder call. The young men arrived on time and were very respectful. They took care when moving the furniture from room to room. HIGHLY RECOMMEND this company for any moving needs!
keewonas M (Kiki Bei Xi)
2025.06.21
Michael Luther
2025.05.30
Mark, Chase, and Alvin were great!
Thanks so much for the awesome review! We're thrilled to hear Mark, Chase, and Alvin took great care of you—they're rockstars! All the best in your new home!
Chapman Lewis
2025.05.27
Absolutely thrilled with my recent move to Auburn! The entire experience was seamless, thanks to the amazing movers. They were professional, efficient, and incredibly friendly, making the whole process stress-free. I couldn't have asked for a better team to help me transition to my new apartment. Highly recommend their services to anyone looking to move!
Thank you so much for the kind words! We're so happy to hear your move to Auburn was smooth and stress-free. It was a pleasure working with you, and we truly appreciate the recommendation!
Sherina Evins
2025.05.01
I am extremely disappointed with the service I received from this moving company. The experience was unprofessional from the beginning. On moving day, the crew arrived late due to a no-show from one of the movers, which caused them to find a replacement at the last minute. When the movers finally arrived, it was clear they were both inexperienced. One of them appeared visibly unwell and repeatedly expressed distress throughout the day, which greatly impacted their ability to complete the job efficiently. My son strained his back trying to help. Because the distressed kid was incapable of doing his job.
Unfortunately, they were unable to pack and move all of my belongings, leaving items behind. Despite being quoted under $600, I was ultimately charged over $1,400. When I inquired about the drastic price increase, I was told it was due to mileage—something that should have already been factored into the original quote, as both pickup and drop-off locations were clearly listed.
To make matters worse, the company attempted to resolve the issue by scheduling a follow-up pickup for the items that had been left behind, but the movers never showed. I made multiple calls throughout the evening, including to the movers directly, and received no response. It wasn’t until 9:28 p.m. that I got a call saying they were “on the way,” likely an attempt to claim they had made an effort.
This company operates with extremely poor communication, unprofessional practices, and inflated pricing. Due to their failures, I now face additional charges from my rental property for items left behind, as April 30th was my last day of tenancy. I would not recommend this company to anyone. The experience was frustrating, stressful, and entirely unacceptable.
Side note, this company was recommended by Morningstar Storage.
We are truly sorry to hear about your dissatisfaction with your recent moving experience and appreciate you taking the time to share your feedback. We take all reviews seriously and are committed to addressing your concerns with transparency and professionalism. However, we must respectfully clarify several inaccuracies in your review to ensure a fair representation of the events. We are disappointed to read your review and must address the significant inaccuracies it contains, as they do not align with our records or the Customer Feedback form you provided. At Easy Moves, we pride ourselves on delivering professional, reliable service, and we are committed to transparency and customer satisfaction. We must clarify the facts to ensure an accurate representation for future customers.
Your customer feedback form stated you were extremely happy with our services, describing them as "great," which makes this review surprising. Regarding the volume of items, you reported an inventory over the phone that was more than doubled on moving day, filling our truck to capacity and requiring an additional stop to your daughter’s garage for storage, as your storage unit was full at max capacity. This significant increase in items, not mileage, resulted in the final cost of $1,400, compared to the $600 estimate based on your initial report. This adjustment was clearly communicated by our team to you during the move.
For the follow-up pickup, you initially planned to use a truck provided by Morningstar Storage for a couple specific items but later expressed discomfort driving it. When you requested a crew on Tuesday afternoon for Wednesday, April 30th, we informed you our schedule was fully booked, with no guaranteed availability, but agreed to try accommodating you at your insistence. Our team made multiple attempts to contact you throughout the day to provide updates. At approximately 8:30 p.m., our crew, even nearing their DOT-regulated hours limit, called to offer assistance in helping you, which you declined. We have since attempted to reach you several times via phone and email to resolve this matter, but you have not responded.
We would love the opportunity to speak with you. The narrative in your review does not reflect the documented events or your initial exemplary satisfaction. We invite you to contact us at (205) 434-1615 to discuss this further, as our goal is to address any concerns and maintain our commitment to exceptional service. Thank you for your feedback, we look forward to hopefully speaking with you soon. Have a blessed day!
Cody Hosenfeld
2025.04.30
Thank you so much for the 5-star review! We truly appreciate your support and are thrilled to hear you had a great experience. Your feedback means a lot to us, and we look forward to serving you again in the future!
D.J. Trell-mix
2025.03.26
Had tryouts today, loved the energy. Love the motivation, this is gonna be a great journey 🫡😈💪🏾💯🙂‼️‼️
Joe
2025.03.19
Wynton and Bryant were quick and efficient we will definitely use these guys again
Thank you so much for your kind words! We're thrilled to hear that Wynton and Bryant provided quick and efficient service. We truly appreciate your support and look forward to working with you again in the future!
Mary Minderhout
2025.02.21
They were on time and brought the help I needed when my storage unit flooded and I had to sort through items destroyed and moving units. They organized everything in the new unit to make it accessible and easy to reach.Both guys were working nonstop until we got the job done. I highly recommend using them for any of your moving and storage needs.
Thank you so much for your thoughtful review! We're so sorry to hear about the flooding, but we're glad we could help you through such a stressful situation. It’s wonderful to hear that our team was able to not only assist with the move but also organize everything in a way that made it easier for you. Your recommendation truly means the world to us! If you ever need help again, we'll be here to make things as smooth as possible. Thanks for trusting us with your moving and storage needs!
Kristi Fines
2025.02.20
They were punctual, helpful, and courteous. They moved fast but were still careful while moving all my stuff. Will definitely hire them again!
Thank you so much for your kind words! We're so glad to hear that our team was able to meet your expectations with their punctuality, care, and efficiency. It means a lot to us that you felt comfortable with the moving process, and we can't wait to help you again in the future. Thanks for choosing us!
Erri 44
2025.02.18
John and Josh are pros. They did excellent, thorough work from start to end and were friendly.
They listened to all my concerns. Moved a really difficult desk down a long narrow stairwell and they choreographed it before they did it so that there wouldnt be a single ding on anything. Miracle workers. They really do care, and are personable too.
It was one of the hottest days of the year and I only heard jokes back when I complained! Not that I would have jusged them. Get these guys.
Thank you so much for your amazing review! We're thrilled to hear that John and Josh were able to exceed your expectations and make your move a smooth and stress-free experience. They truly care about what they do, and it's wonderful to know that their hard work and positive attitude made a difference for you. We'll be sure to pass along your kind words to them. Thanks again for choosing us, and we hope to work with you again in the future!
Dominique Fletcher
2025.02.06
Wynton and Bryant were very fast and careful during my move. Would definitely recommend using if you are moving soon!
Thank you so much for your kind words! We’re thrilled to hear that Wynton and Bryant made your move quick and smooth. We truly appreciate your recommendation and hope to help you with any future moves!
Alex Matamoros
2025.01.22
Great team, Dalton, Adam, Zach and Mark were very helpful, on time and easy to work with, highly recommend Easy Moves, Moving and Storage.
Thank you so much for the wonderful review! We're so happy to hear that Dalton, Adam, Zach, and Mark made your move a positive experience. It's great to know they were helpful, punctual, and easy to work with. We truly appreciate your recommendation and are grateful for the chance to assist with your move. Thanks again for choosing Easy Moves Moving and Storage!
Jim Oliver
2025.01.22
The Ready Moves team was very from the giving of a reasonable and accurate estimate to the completion of the move. The actual team doing the move was very professional as well as good to work with.
Thank you so much for your kind words! We're thrilled to hear that your experience with Ready Moves was smooth from start to finish. Our team works hard to ensure a professional and stress-free move, so it's wonderful to know that it made a positive impact. We truly appreciate your feedback and are grateful for the opportunity to help with your move!
Tina Thomas
2025.01.16
This past Monday was our third time using Easy Moves moving one of our family members. They were prompt, worked quickly and efficiently to get my son moved from a rental home in Calera to an apartment in Birmingham. They were professional, prompt and were within their estimate. Winton and Adam went above and beyond our expectations insuring our move went smoothly. Easy Moves will always be our first call for our moving needs.
"Thank you so much for your continued trust in Easy Moves! We’re thrilled to hear that Winton and Adam exceeded your expectations and made your son’s move smooth and stress-free. Your kind words about our professionalism, promptness, and efficiency truly mean the world to us. It’s always a pleasure assisting your family, and we look forward to being your first call for any future moving needs!"
Robert Thomas
2025.01.15
Very professional, courteous and did an excellent job!
Thank you for your kind words! We're so glad to hear you had a great experience with our team. Your satisfaction means everything to us, and we’re always here to provide professional and courteous service whenever you need us!
Celia Griffin
2025.01.09
Thank you so much for the 5-star review! We're thrilled you had a great experience and look forward to serving you again.
Karen Deimling
2024.12.17
Great job and teamwork. They were very respectful of my furnishings and had the job done quickly. You should use them. They are also reasonably priced.
Thank you for your wonderful review! We're so happy to hear that our team’s respect, efficiency, and teamwork made your move a great experience. It’s great to know you found our pricing reasonable, too! We truly appreciate your recommendation and look forward to helping you again in the future!
Theresa Thornton
2024.12.05
Great moving experience, great team !
Thank you for your wonderful review! We're thrilled to hear you had a great moving experience with our team. Providing excellent service and making moves stress-free are our top priorities. If you ever need help again in the future, don’t hesitate to reach out. Safe travels to your new home!
Steve Haney
2024.11.22
Good service at a reasonable price.
Thank you so much for the 5-star review! We're thrilled to hear you were happy with our service and found our pricing reasonable. It was a pleasure to assist with your move, and we look forward to helping you again in the future if needed. Best wishes in your new home!