Verified Company
Michael at Dunbar is always willing to look up any answer for me which he does not already know the answer to (not many things). The ordering is easy and we receive the product quickly. The very few times we have had any problem with a product - they are quick to resolve the problem.
Reply from Dunbar Medical
2025.07.11
Thank you, Toye! We're so happy to be able to assist with your questions and that you've had a smooth ordering experience. We truly appreciate your kind words and your continued support!
Its a pleasure working with Dunbar Medical.I have been using Dunbar since in 2005.Prompt response to inquiries , friendly professional service, knowledgeable about products, recommended for all your clinic supplies.
Reply from Dunbar Medical
2025.07.08
Thank you for your continued support since 2005! We're thrilled to be your trusted partner and appreciate your kind words about our service and expertise. Your recommendation means a lot to us!
Dunbar Medical supplies Golden Family Pharmacy with our k-tape and some braces.
They are very easy to deal with and to order from. The prices for the k-tape are reasonable, which is great for our retail pricing for our customers.
I suggest you get in touch with them.
Reply from Dunbar Medical
2025.02.28
Thank you, Liz! We're thrilled to hear our products and service are meeting your needs. Your recommendation means a lot, and we’re here to support your business anytime.
Great customer service and wide range of supplies. As an athletic therapist, Dunbar is my go to! Lisa is also so helpful and always has my order ready within a day or two.
Reply from Dunbar Medical
2025.01.24
Hello Azaria - We're glad to be your go-to choice and appreciate your kind words about our team. We'll make sure to pass your compliments to Lisa! Thank you for your support.
SportSide Medical has relied on Dunbar Medical for all our taping and medical supply needs for the past 10 years, and we couldn't be happier with their service. The quality of their products is consistently top-notch, which is crucial for the work we do in a sports therapy environment. Their tape and supplies have withstood the demands of high-intensity athletic care, and they continually offer a wide range of options to meet our diverse needs.
Beyond the products, the team at Dunbar Medical is incredibly responsive and knowledgeable, always ready to help with recommendations and support. Shipping is reliable, and they’ve gone out of their way to accommodate our clinic when we’ve needed supplies urgently. We highly recommend Dunbar Medical to any clinic or professional looking for dependable medical supplies and an exceptional partner in patient care!
Reply from Dunbar Medical
2024.10.16
Hello Dr. Chrobak - Thank you for your kind words and for trusting us for the past decade. We're thrilled to support SportSide Medical with quality products and services. Your appreciation inspires us to continue providing the best products for your clinic's needs.
As a seasoned AT and professor who still works with many NSO's, I can not express how great Dunbar Medical is. They are efficient, have great communication and are extremely helpful. They always go above and beyond to ensure I get my order before I leave to support my athletes. They are also very comparable in price and the quality is always on point. I can not say enough good things about Micheal and his group!
Reply from Dunbar Medical
2024.10.16
Thank you so much, Claire! We're thrilled to hear about your positive experience with us. Our team is committed to supporting professionals like you in your essential work. We look forward to continuing to support you.
The Toronto ROCK Lacrosse Club has been using Dunbar Medical for years and we are extremely happy with their service! They are always a quick phone call and they often have exactly what we need in stock and deliver it quickly!
Reply from Dunbar Medical
2024.10.05
Thank you for your kind words! We're thrilled to support the Toronto ROCK Lacrosse Club. Your feedback means a lot to us!
I had a great interaction with Jenny. Her knowledge, humor, and intelligence were above all. She helped me source products and gave great suggestions to help me with my bottom line! I would recommend Dunbar above all just because of Jenny!
Reply from Dunbar Medical
2024.09.17
Thanks for the review. We are glad to have been of service.
Very friendly and helpful when looking for sport medical/AT/PT supplies. Great range of tapes, sprays, first aid supplies (cheaper than amazon). I made a small order to cover one event and they helped me find everything I was looking for.
Reply from Dunbar Medical
2024.07.17
Thanks for your review. We were happy to help.
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The BEST place to save $ money when you need to purchase any medical supplies way cheaper than the big box stores ! The service is great and they have a great selection of products for all your medical needs. Check out their website and compare the prices you won’t be disappointed.
Reply from Dunbar Medical
2024.10.05
Thank you for sharing your experience! We're delighted to hear you found our prices competitive and our service satisfactory. We appreciate your recommendation and are here to support all your medical supply needs.
Great in-store shopping experience for knee brace. So many different types of braces.
Highly recommended.
Reply from Dunbar Medical
2024.10.05
Thanks for the recommendation! We're glad you found our selection helpful and had a great shopping experience. Your feedback means a lot to us.
Uncaring and unprofessional service. I visited this store for the first time to buy a hand brace for my right wrist. The lady that assisted me was very unprofessional. I tried one brace but the fit was uncomfortable, I asked her to let me try a different one she said she will have to re-do the invoice and she was bothered. She allowed me to try another one, the fit was ok but a little roomy so I asked to try the same brand one size smaller. Oh Boy! was she annoyed, she sighed and said she will have to redo the invoice again. I was so turned off at this point, I told her never mind, it is ok. I started getting my things together then she, said, "it is smart to take the package because it has instruction on how to care for the brace". How belittling, rude, and unprofessional! WHY would I not take the package? where would I store my brace? Dunbar Medical needs to review their customer service approach because every product sold is an advertisement for more sales. I will not go back to that place nor will I refer them to anyone.
Reply from Dunbar Medical
2021.04.01
Hello - we are sorry you feel this way, but there are a few things that I need to explain here so that readers can have a balanced view of what happened.
You came to our business this morning and we explained that we were in the middle of our annual stock taking and could not perform any sales today. 99% of businesses would not be willing to perform any transactions in the middle of the stock taking exercise as it means that these transadtions have to be tracked and adjusted for at the end of the count. This makes an already stressful and complicated exercise (stocktaking) even more difficult.
Nevertheless, you were insistent that you needed a wrist brace, so we decided to try to accommodate you.
We actually have a policy (because of Covid) against allowing customers to try on products in the store. However, you said you wanted to try on one of the braces and we again accommodated you. You indicated satisfaction with the product and our rep invoiced it out and prepared to take the payment. At this point, you changed your mind and indicated interest in another wrist brace product. So our rep reversed the first invoice and allowed you to try on the second brace (as mentioned, contrary to our policy due to Covid), Having tried on the second product, you expressed satisfaction with it and our rep invoiced it out and took the payment.
At this point you again changed your mind and decided you wanted to try on and test another size. Our rep merely mentioned that this would require another invoice to be drawn up (it would also have required another back end adjustment to stocktaking but she did not mention that) at which point you took offence and prepared to leave.
As I mentioned, every time we do an invoice and.or invoice reversal during stock taking, it complicates that process and increases the risk that the count will be inaccurate, thus jeopardizing the accuracy of our inventory and our financial records. For this reason, most business completely close their doors during stock taking and do not allow any transactions period. We made an exception in your case to try and help.
As you prepared to leave, our rep tried to remind you to take the box with you (since you were already wearing the brace). She also informed you that the box contained information on how to care for the brace. This is actually very valuable information, as many customers do not read these instructions and as a result fail to get the full value of their investment. The brace you bought is actually one of our most expensive wrist braces and its performance is very sensitive to how well it is cared for. As an example, putting the brace in a washing machine can damage its fabric and cause it to lose its supportive qualities. Our rep was merely trying to make you aware of that, and we are sorry that that caused you to take offence.
At the end of the day, we went out of our way to help you by making exceptions to a couple of practices that are widely followed (i.e. no sales during stock taking and no trying on of products during Covid).
We also tried to make you aware of information on the packaging about how to care for your product and get the best value from it. Our experience informs us that many customers make the mistake of not reading these instructions They wear the brace 24/7 and simply discard the packaging. We hoped to help you to avoid making that mistake.
We are sorry that, despite these efforts, you feel that we did not do enough for you. We will try to see what more we can do in similar circumstances in the future.
Thanks.
You came to our business this morning and we explained that we were in the middle of our annual stock taking and could not perform any sales today. 99% of businesses would not be willing to perform any transactions in the middle of the stock taking exercise as it means that these transadtions have to be tracked and adjusted for at the end of the count. This makes an already stressful and complicated exercise (stocktaking) even more difficult.
Nevertheless, you were insistent that you needed a wrist brace, so we decided to try to accommodate you.
We actually have a policy (because of Covid) against allowing customers to try on products in the store. However, you said you wanted to try on one of the braces and we again accommodated you. You indicated satisfaction with the product and our rep invoiced it out and prepared to take the payment. At this point, you changed your mind and indicated interest in another wrist brace product. So our rep reversed the first invoice and allowed you to try on the second brace (as mentioned, contrary to our policy due to Covid), Having tried on the second product, you expressed satisfaction with it and our rep invoiced it out and took the payment.
At this point you again changed your mind and decided you wanted to try on and test another size. Our rep merely mentioned that this would require another invoice to be drawn up (it would also have required another back end adjustment to stocktaking but she did not mention that) at which point you took offence and prepared to leave.
As I mentioned, every time we do an invoice and.or invoice reversal during stock taking, it complicates that process and increases the risk that the count will be inaccurate, thus jeopardizing the accuracy of our inventory and our financial records. For this reason, most business completely close their doors during stock taking and do not allow any transactions period. We made an exception in your case to try and help.
As you prepared to leave, our rep tried to remind you to take the box with you (since you were already wearing the brace). She also informed you that the box contained information on how to care for the brace. This is actually very valuable information, as many customers do not read these instructions and as a result fail to get the full value of their investment. The brace you bought is actually one of our most expensive wrist braces and its performance is very sensitive to how well it is cared for. As an example, putting the brace in a washing machine can damage its fabric and cause it to lose its supportive qualities. Our rep was merely trying to make you aware of that, and we are sorry that that caused you to take offence.
At the end of the day, we went out of our way to help you by making exceptions to a couple of practices that are widely followed (i.e. no sales during stock taking and no trying on of products during Covid).
We also tried to make you aware of information on the packaging about how to care for your product and get the best value from it. Our experience informs us that many customers make the mistake of not reading these instructions They wear the brace 24/7 and simply discard the packaging. We hoped to help you to avoid making that mistake.
We are sorry that, despite these efforts, you feel that we did not do enough for you. We will try to see what more we can do in similar circumstances in the future.
Thanks.
