Da Vinci Dental Reviews

Justin, thank you for taking the time to share your feedback. We always appreciate when someone brings a concern to our attention. I would like to clarify a few important details, simply so the information is accurate for anyone reading this.

You are not an established patient at our office, as we have not seen you or your family for any appointments. Our team scheduled four new patient visits for you and your family at the same time, which is something we rarely do, as it requires extensive preparation from our staff.

Unfortunately, the required new patient forms, medical history, and insurance information were never completed on your end, despite multiple reminders. Our office policy requires all new patient forms to be completed at least two days prior to the appointment so our clinical team can prepare properly. Without that information, we cannot deliver safe or responsible care.

In addition, several appointments were canceled by you previously, totaling over twelve hours of reserved clinical time. Those hours could have been offered to other patients who needed timely care.

The appointment you are referring to today was canceled because the required forms were still not completed, and we simply could not proceed without them. This was in accordance with our standard policy, and not a last minute cancellation from our side.

We truly do not wish for anyone to feel inconvenienced, and we apologize if this situation caused any frustration. At the same time, we must follow proper guidelines to ensure efficiency, preparation, and safety for every patient we serve.

We sincerely wish you and your family the very best. If you choose to pursue care elsewhere, we genuinely hope you find an office that can accommodate your needs.

Da Vinci Dental Team

Thank you very much for taking the time to post this review. We truly appreciate your feedback and your kind words.
Dr. Ojjeh and Da Vinci Dental Team