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Dreamcore Private Limited

www.dreamcore.com.sg

Dreamcore Private Limited Reviews

Excellent rating
4.7
867 reviews Verified
Dreamcore Private Limited

www.dreamcore.com.sg

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Reviews ( 867 ) 4.7

Charles Sng (aMusephotographer)
Charles Sng (aMusephotographer)
2024.07.26
I bought my first Dreamcore Workstation more than 6 years ago and it is still running very well. Due to work demands, I bought a new workstation from Dreamcore again, and I am happy to share that their dedication to services and quality of product are still top-notch! The new workstation runs very well and the OS and drivers were already updated. The components are all of top quality and state of the art. My money is definitely very well spent, and they will have my support again when my workstation shows its age....but that might be another 6 years later! Definitely 5 stars to them! A shoutout to Sean for his dedicated and attentive service too!
I bought my first Dreamcore Workstation more than 6 years ago and it is still running very well. Due to work demands, I bought a new workstation from Dreamcore again, and I am happy to share that their dedication to services and quality of product are still top-notch! The new workstation runs very well and the OS and drivers were already updated. The components are all of top quality and state of the art. My money is definitely very well spent, and they will have my support again when my workstation shows its age....but that might be another 6 years later! Definitely 5 stars to them! A shoutout to Sean for his dedicated and attentive service too! I bought my first Dreamcore Workstation more than 6 years ago and it is still running very well. Due to work demands, I bought a new workstation from Dreamcore again, and I am happy to share that their dedication to services and quality of product are still top-notch! The new workstation runs very well and the OS and drivers were already updated. The components are all of top quality and state of the art. My money is definitely very well spent, and they will have my support again when my workstation shows its age....but that might be another 6 years later! Definitely 5 stars to them! A shoutout to Sean for his dedicated and attentive service too!
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Wayne Salamonsen
Wayne Salamonsen
2024.07.26
I have now bought two gaming rigs from Dreamcore, several years apart and the experience only gets better. From help with initial spec’s, through to setup, delivery and after sales support I’ve had nothing but a positive experience with Dreamcore. Highly recommended.
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Gabriel Chan
Gabriel Chan
2024.07.25
Went down due to a computer issue. Bought a PC from them around 6 years ago. Went back to get the PC diagnose after I failed to fix the issue. Bought a new GPU and PSU from them too. Super speedy replies and friendly staff
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Iggy K Yong
Iggy K Yong
2024.07.22
Bought their Dream Build PC. Delivery was so fast it came the next day. PC was build beautifully, the cable management was so neat!
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Reply from Dreamcore Private Limited 2024.07.25
Dear Iggy K Yong, Thank you for your fantastic 5-star review! We're delighted to hear that you were pleased with the fast delivery and the meticulous build quality of your Dream Build PC. Our team takes great pride in ensuring neat cable management and overall excellence in our builds. Thank you once again for choosing Dreamcore as your preferred PC brand. Best regards, Iqbal Pratama Operations Executive
Ng Jing Xuan
Ng Jing Xuan
2024.07.22
Great after sales service
Great after sales service
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Reply from Dreamcore Private Limited 2024.07.25
Dear Ng Jing Xuan, Thank you for your 5-star review! We're thrilled to hear that you were satisfied with our after-sales service. Providing great support to our customers is a top priority for us. Thank you once again for choosing Dreamcore as your preferred PC brand. Best regards, Iqbal Pratama Operations Executive
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Jason Tan
Jason Tan
2024.07.22
Excellent service and provides good advices on the customisation.
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Reply from Dreamcore Private Limited 2024.07.25
Dear Jason Tan, Thank you for your 5-star review! We're glad to hear that you found our service excellent and our advice on customization helpful. We always aim to provide the best guidance to ensure our customers get the perfect PC for their needs. Thank you once again for choosing Dreamcore as your preferred PC brand. Best regards, Iqbal Pratama Operations Executive
Jeffrey Tembrevilla
Jeffrey Tembrevilla
2024.07.21
Apart from the great experience when we purchased the desktop pc, the after support sale was awesome also!
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Reply from Dreamcore Private Limited 2024.07.25
Dear Jeffrey Tembrevilla, Thank you for your 5-star review! We're thrilled to hear that you had a great experience purchasing your desktop PC from us and that our after-sales support met your expectations. Ensuring customer satisfaction both before and after the sale is our top priority. Thank you once again for choosing Dreamcore as your preferred PC brand. Best regards, Iqbal Pratama Operations Executive
方正东
方正东
2024.07.19
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Reply from Dreamcore Private Limited 2024.07.25
Dear 方正东, Thank you for your 5-star rating! We appreciate your support and are delighted that you had a positive experience with Dreamcore. Thank you once again for choosing Dreamcore as your preferred PC brand. Best regards, Iqbal Pratama Operations Executive
Sean Connery
Sean Connery
2024.07.16
This is my 3rd PC purchase from Dreamcore and it is honestly better than some other Custom PC builds brands out there. They are transparent with the pricing and they ensure the build quality of the PC before sending it out. The cable management in every PC is commendable too. Also the deals that Dreamcore offers sometimes makes me wonder how are they making money. The customer service was suuuuper fast and responsive as well. Sean even helped me customise my PC to my liking while giving a very reasonable price. He even responded when I texted him at odd hours. Love you Sean <3 The PC came 3 days earlier than expected and Sean even walked me through how to set up the PC. 10/10 would recommend Dreamcore to more people!
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Reply from Dreamcore Private Limited 2024.07.16
Dear Sean Connery, Thank you for your fantastic 5-star review and for being a loyal Dreamcore customer! We're thrilled to hear that your third PC purchase with us has been exceptional and that you find our transparency, build quality, and cable management commendable. It's wonderful to know that Sean provided you with superb customer service, even accommodating your requests at odd hours. We're glad the PC arrived earlier than expected and that Sean guided you through the setup process. Your recommendation means a lot to us, and we look forward to serving you again. Thank you once again for choosing Dreamcore as your preferred PC brand. Best regards, Iqbal Pratama Operations Executive
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Joshua Low
Joshua Low
2024.07.15
Good prices, fast delivery good PCs
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Reply from Dreamcore Private Limited 2024.07.16
Dear Joshua Low, Thank you for your fantastic 5-star review! We're delighted to hear that you appreciated our good prices, fast delivery, and quality PCs. Your satisfaction is our priority, and we're glad to have met your expectations. Thank you once again for choosing Dreamcore as your preferred PC brand. Best regards, Iqbal Pratama Operations Executive
Atchoum Grincheux
Atchoum Grincheux
2024.07.13
Sean was really helpful guiding me in my first PC setup in more than a decade, ordered on a Friday afternoon, the machine was delivered 7 working days later on a Tuesday at noon as advertised (7-10 days).
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Reply from Dreamcore Private Limited 2024.07.16
Dear Atchoum Grincheux, Thank you for your wonderful 5-star review! We're thrilled to hear that Sean was helpful in guiding you through your first PC setup in over a decade. We're pleased that your order was delivered promptly within the advertised timeframe. Your positive feedback means a lot to us. Thank you once again for choosing Dreamcore as your preferred PC brand. Best regards, Iqbal Pratama Operations Executive
Zenneth Heng
Zenneth Heng
2024.07.03
I bought the pc during the june sale where i hit $500 off with a discount code. Delivery was fast, i ordered on monday evening and it arrived on tuesday afternoon. The pc runs well and performs as expected. Their customer service is extremely commendable as they have quick and helpful replies on their whatsapp, even going as far as to check in with me on how the pc is running the day after. Would buy again because of their great service.
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Reply from Dreamcore Private Limited 2024.07.11
Dear Zenneth Heng, Thank you for your fantastic 5-star review! We're delighted to hear that you had a great experience purchasing your PC during our June sale and that you were pleased with the quick delivery and performance of your new system. We're especially pleased to know that our customer service team was quick and helpful in their responses and that they checked in with you after delivery. Your satisfaction is our top priority, and we're thrilled that you would choose to buy from us again. Thank you once again for choosing Dreamcore as your preferred PC brand. Best regards, Iqbal Pratama Operations Executive
Fenny Fong
Fenny Fong
2024.06.28
Edit as of 28/6/2024 I had some issue with my fan RGB after a recent Windows Update. Aaron, the technician who attended to the issue, was careful and meticulous in checking and testing the various possible cause and fixed the issue in a prompt manner. Thank you Dreamcore team! Big thumbs up! ------------------------------------------------------------------ Made my order on 20/11 during the IT fair weekend. My order took 1 month to arrive due to supply chain issue. The PC case in white took a long time to arrive. During this time, I’ve upgraded my Power Supply as well as SSD. The PC arrived today as scheduled and in good packing condition as well. Thankful for Wei Zhong who has gone above and beyond to ensure that a replacement case is available for the build (even though it’s not from the original set). I am not the most happy with the reply from the customer service team who seems to just be replying randomly to my queries. I’d rather they check before replying to avoid causing confusion. I’m not even sure if they check or just reply fast without really checking. Another point I’m not too happy with is the over-commitment to a dateline. If at the start I’ve been told to wait 3-4 weeks, instead of 1-2 weeks, it would have felt better. However all in all, I can see the passion from the marketing team as well as the builder/ founders. And I’m happy with how the pc turns out to be :) All the best for your future endeavours!
Edit as of 28/6/2024 I had some issue with my fan RGB after a recent Windows Update. Aaron, the technician who attended to the issue, was careful and meticulous in checking and testing the various possible cause and fixed the issue in a prompt manner. Thank you Dreamcore team! Big thumbs up! ------------------------------------------------------------------ Made my order on 20/11 during the IT fair weekend. My order took 1 month to arrive due to supply chain issue. The PC case in white took a long time to arrive. During this time, I’ve upgraded my Power Supply as well as SSD. The PC arrived today as scheduled and in good packing condition as well. Thankful for Wei Zhong who has gone above and beyond to ensure that a replacement case is available for the build (even though it’s not from the original set). I am not the most happy with the reply from the customer service team who seems to just be replying randomly to my queries. I’d rather they check before replying to avoid causing confusion. I’m not even sure if they check or just reply fast without really checking. Another point I’m not too happy with is the over-commitment to a dateline. If at the start I’ve been told to wait 3-4 weeks, instead of 1-2 weeks, it would have felt better. However all in all, I can see the passion from the marketing team as well as the builder/ founders. And I’m happy with how the pc turns out to be :) All the best for your future endeavours! Edit as of 28/6/2024 I had some issue with my fan RGB after a recent Windows Update. Aaron, the technician who attended to the issue, was careful and meticulous in checking and testing the various possible cause and fixed the issue in a prompt manner. Thank you Dreamcore team! Big thumbs up! ------------------------------------------------------------------ Made my order on 20/11 during the IT fair weekend. My order took 1 month to arrive due to supply chain issue. The PC case in white took a long time to arrive. During this time, I’ve upgraded my Power Supply as well as SSD. The PC arrived today as scheduled and in good packing condition as well. Thankful for Wei Zhong who has gone above and beyond to ensure that a replacement case is available for the build (even though it’s not from the original set). I am not the most happy with the reply from the customer service team who seems to just be replying randomly to my queries. I’d rather they check before replying to avoid causing confusion. I’m not even sure if they check or just reply fast without really checking. Another point I’m not too happy with is the over-commitment to a dateline. If at the start I’ve been told to wait 3-4 weeks, instead of 1-2 weeks, it would have felt better. However all in all, I can see the passion from the marketing team as well as the builder/ founders. And I’m happy with how the pc turns out to be :) All the best for your future endeavours! Edit as of 28/6/2024 I had some issue with my fan RGB after a recent Windows Update. Aaron, the technician who attended to the issue, was careful and meticulous in checking and testing the various possible cause and fixed the issue in a prompt manner. Thank you Dreamcore team! Big thumbs up! ------------------------------------------------------------------ Made my order on 20/11 during the IT fair weekend. My order took 1 month to arrive due to supply chain issue. The PC case in white took a long time to arrive. During this time, I’ve upgraded my Power Supply as well as SSD. The PC arrived today as scheduled and in good packing condition as well. Thankful for Wei Zhong who has gone above and beyond to ensure that a replacement case is available for the build (even though it’s not from the original set). I am not the most happy with the reply from the customer service team who seems to just be replying randomly to my queries. I’d rather they check before replying to avoid causing confusion. I’m not even sure if they check or just reply fast without really checking. Another point I’m not too happy with is the over-commitment to a dateline. If at the start I’ve been told to wait 3-4 weeks, instead of 1-2 weeks, it would have felt better. However all in all, I can see the passion from the marketing team as well as the builder/ founders. And I’m happy with how the pc turns out to be :) All the best for your future endeavours! Edit as of 28/6/2024 I had some issue with my fan RGB after a recent Windows Update. Aaron, the technician who attended to the issue, was careful and meticulous in checking and testing the various possible cause and fixed the issue in a prompt manner. Thank you Dreamcore team! Big thumbs up! ------------------------------------------------------------------ Made my order on 20/11 during the IT fair weekend. My order took 1 month to arrive due to supply chain issue. The PC case in white took a long time to arrive. During this time, I’ve upgraded my Power Supply as well as SSD. The PC arrived today as scheduled and in good packing condition as well. Thankful for Wei Zhong who has gone above and beyond to ensure that a replacement case is available for the build (even though it’s not from the original set). I am not the most happy with the reply from the customer service team who seems to just be replying randomly to my queries. I’d rather they check before replying to avoid causing confusion. I’m not even sure if they check or just reply fast without really checking. Another point I’m not too happy with is the over-commitment to a dateline. If at the start I’ve been told to wait 3-4 weeks, instead of 1-2 weeks, it would have felt better. However all in all, I can see the passion from the marketing team as well as the builder/ founders. And I’m happy with how the pc turns out to be :) All the best for your future endeavours!
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Reply from Dreamcore Private Limited 2024.07.11
Dear Fenny Fong, Thank you for your detailed 5-star review and for sharing your experience with Dreamcore. We appreciate your patience and understanding regarding the supply chain issues and are glad to hear that Aaron was able to resolve the fan RGB issue promptly and meticulously. We're also pleased that you are happy with how the PC turned out despite the initial delays. Your feedback regarding our communication and commitment to timelines is valuable, and we will work to improve these areas to provide an even better experience for our customers. Thank you once again for choosing Dreamcore as your preferred PC brand. Best regards, Iqbal Pratama Operations Executive
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Benjamin Boo
Benjamin Boo
2024.06.27
Great service as always from Dreamcore! Happy to have worked with them for my second purchase :)
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Reply from Dreamcore Private Limited 2024.07.11
Dear Benjamin Boo, Thank you for your fantastic 5-star review! We're delighted to hear that you received great service from Dreamcore and that you're happy with your second purchase. Your continued trust and satisfaction mean a lot to us, and we're thrilled to have you as a valued customer. Thank you once again for choosing Dreamcore as your preferred PC brand. Best regards, Iqbal Pratama Operations Executive
Icytres Otakus
Icytres Otakus
2024.06.25
The staff & sales team were very helpful in understanding our needs. And they made sure that all delivery are smooth and proper. This was my 2nd purchase. And would gladly buy from them again.
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Reply from Dreamcore Private Limited 2024.06.27
Dear Icytres Otakus, Thank you for your wonderful 5-star review! We're thrilled to hear that our staff and sales team were very helpful in understanding your needs and ensuring smooth and proper delivery. We appreciate your continued trust in us for your second purchase and look forward to serving you again in the future. Thank you once again for choosing Dreamcore as your preferred PC brand. Best regards, Iqbal Pratama Operations Executive
lucas yap
lucas yap
2024.06.25
Really smooth transaction I mean I don't know much about computers I just ordered from them as I heard they have really good service. And I would say the service is pretty good. Their also open to feedback which Def speaks volumes
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Reply from Dreamcore Private Limited 2024.06.27
Dear Lucas Yap, Thank you for your fantastic 5-star review! We're delighted to hear that you had a really smooth transaction and found our service to be good. We appreciate your feedback and are always open to it as we strive to improve continuously. Your kind words mean a lot to us! Thank you once again for choosing Dreamcore as your preferred PC brand. Best regards, Iqbal Pratama Operations Executive
Wee Yap Lee
Wee Yap Lee
2024.06.24
Great service! The PC I ordered was completely in 5 days as promised, its running smoothly and the support replies very fast and very helpful!
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Reply from Dreamcore Private Limited 2024.06.27
Dear Wee Yap Lee, Thank you for your excellent 5-star review! We're thrilled to hear that you received great service and that your PC was completed in just 5 days as promised. It's wonderful to know that your PC is running smoothly and that our support team was quick and helpful in their responses. Thank you once again for choosing Dreamcore as your preferred PC brand. Best regards, Iqbal Pratama Operations Executive
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SHEHH Shhh (KuhakuSK)
SHEHH Shhh (KuhakuSK)
2024.06.24
Smooth experience.
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Reply from Dreamcore Private Limited 2024.06.27
Dear SHEHH Shhh (KuhakuSK), Thank you for your fantastic 5-star review! We're delighted to hear that you had a smooth experience with Dreamcore. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Thank you once again for choosing Dreamcore as your preferred PC brand. Best regards, Iqbal Pratama Operations Executive
Kai Chua
Kai Chua
2024.06.24
My overall experience with the product of the company was a frustrating journey and I do not recommend the Crimson (which is not available now) products. - Waited about 2 months from purchase to only receive the hardware. - The software had a longer waiting time and I had to initiate for the updates. - Had issues within 6 months of usage with the product's monitor and had to wait 4 months for repair. - Had to chase for constant updates / corrections from the point of ordering -> receiving -> servicing -> receiving again. *The only thing commendable is that the helpdesk personnel was responsive but do note that they are not active in initiating. 14/05/2024 Managed to free up my timing and have their employee come down on this day to install the SSD. Overall, the employee was providing updates on his whereabouts and did the installation. 28/04/2024 Helpdesk has responded that it was a carelessness in their handling process and would compensate me with another SSD. The issue now is that their appointments are all booked and I am currently still working out a schedule with them. 26/04/2024 My laptop has finally been returned after 4 months due to an issue with the monitor. During the 4 months process, I had to constantly request for updates from their service helpdesk. The best part was that they had wrongly delivered another customer's PC with my details on it and I had to chase them to correctly replace with my laptop again. Additionally, I noted that some of my software was not working correctly and it reminded me that I had an additional SSD previously installed but was missing now. I have to now chase them for a rectification and also my data is definitely gone now. 19/03/2023 Like the other comments regarding the purchase of Crimson laptops in the past year, I also had to wait a about 2 months before the laptop was delivered to me. Upon the delivery of the laptop, I had to constantly chase for items such as the software add-ons that I had purchased. It was as if if I was to miss contacting the service helpdesk, I would need to wait another few months to get it.
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Reply from Dreamcore Private Limited 2024.06.27
Dear Kai Chua, Thank you for sharing your feedback with us. We sincerely apologize for the frustration and inconvenience you've experienced with our product and services. Your feedback is invaluable, and we are committed to addressing the issues you've raised to improve our offerings and customer experience. We apologize for the delays you encountered in receiving the hardware and software updates. It is unacceptable that you had to wait for extended periods and initiate the updates yourself. We understand how frustrating it must have been to wait four months for a repair and constantly chase for updates throughout the process. We sincerely apologize for the inconvenience and lack of proactive communication during this time. We acknowledge the issues with the wrong delivery and missing SSD. We deeply regret the oversight and inconvenience caused. Rest assured, we have actively worked to rectify this situation. Our employee provided updates and completed the SSD installation on 14/05/2024, and we appreciate your cooperation in scheduling this appointment. Regarding the language barrier issue, we deeply regret any misunderstanding or offense caused. It was never our intention to label or accuse you unjustly, and we apologize for any distress this may have caused. The staff member you mainly communicated with through WhatsApp Business chat primarily speaks Mandarin. We believe you may have conversed with them in Mandarin on the day you dropped off your laptop with us. We recognize that this could have led to miscommunication and frustration. I personally attempted to reach out to you via phone to provide further explanation and assistance. Unfortunately, we were unable to connect, which may have contributed to the frustration you've experienced. Please know that our intention was to offer support and clarity on the situation. We understand the importance of clear and timely communication, and we apologize for any inconvenience caused by our inability to connect with you directly. Once again, we apologize for the challenges you've faced and thank you for bringing these issues to our attention. Your feedback helps us identify areas for improvement and better serve our customers in the future. Please feel free to reach out to me directly at iqbal@dreamcore.com.sg if you have any further concerns or if there's anything else we can do to assist you. Your satisfaction remains our top priority, and we're here to help in any way we can. Best regards, Iqbal Pratama Operations Executive
Eugene Chua
Eugene Chua
2024.06.19
Great and speedy service!
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Reply from Dreamcore Private Limited 2024.06.27
Dear Eugene Chua, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our service great and speedy. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Thank you once again for choosing Dreamcore as your preferred PC brand. Best regards, Iqbal Pratama Operations Executive