Downs North Berwick Reviews

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Downs North Berwick rating: 5.0 out of 5 from 31 reviews

5.0 | 31 total

Rating breakdown

5 stars

30 pcs

4 stars

1 pc

3 stars

0 pc

2 stars

0 pc

1 star

0 pc

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30 pcs

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What customers say about Downs North Berwick

Recent reviews

Anna Holland 2026.09.15

Very good because they have helped me get contact lenses in which has been great and they have been really patient and helpful and kind - Helena age 11

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Reply from Downs North Berwick 2026.09.21

Thank you so much for your lovely review, Helena! We’re delighted to hear that you’ve been enjoying your contact lenses and that you found us patient, helpful and kind. It’s wonderful to know we could make the experience a positive one for you. Thank you for choosing us!

Anne Holling 2026.03.12

Downes opticians are a pleasure to deal with. I had been having a problem with my vision and Clare spared no effort to ensure that my spectacles were adjusted to provide me with the best possible outcome. I am really pleased with how good my vision is now. The team are unfailing kind and supportive and I recommend their services wholeheartedly.

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Reply from Downs North Berwick 2026.03.16

Thank you Anne for your wonderful review! We're thrilled to hear that Clare and the team could help you achieve the best possible vision. Your kind words mean a lot, and we truly appreciate your recommendation.

David Farmer 2026.03.05

Very friendly and efficient

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Reply from Downs North Berwick 2026.03.16

Thanks for the great review David, we really appreciate it :)

sadiepassmore@live.co.uk 2026.02.25

Exceptional care and kindness Clare’s care and kindness made all the difference when I urgently needed help with my sight. Despite being fully booked, she listened carefully when I explained my symptoms and saw me immediately. Her quick action identified a detached retina, which could’ve been much worse if delayed. She explained everything clearly, calmed my fears, and ensured I got to the hospital in time for surgery the next morning. I’m so grateful for her professionalism and compassion. The reception team was also lovely—such a wonderful experience overall!
Date of experience: 11 April, 2025

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zoe weir 2026.02.20

Brilliant service! All the staff are super….friendly and professional….and always go above and beyond, thank you!

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Piers Deseilligny 2026.02.08

Just went in for a routine NHS eye test, and Megan & Anne were really welcoming and friendly. Clare did the eye test itself, and really took the time to explain everything in detail. Some other opticians make it feel like you're being rushed through as quick as possible, but that definitely wasn't the case here - would recommend.

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Reply from Downs North Berwick 2026.02.10

Thank you Piers for your kind review! We’re delighted to hear that Megan, Anne, and Clare made your visit so welcoming and thorough. Taking the time to explain everything properly is very important to us, so we really appreciate your recommendation.

Derek Lawson 2026.01.21

Went here with an eye infection , no appointment, all the staff were helpful and Sophie was able to see me almost immediately and prescribed what was needed. Thanks to you all for excellent service very much appreciated . Derek

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Reply from Downs North Berwick 2026.02.10

Thank you so much Derek for taking the time to leave such a kind review. We’re really pleased we could help you so quickly, and we’ll be sure to pass your thanks on to Sophie and the rest of the team. Providing prompt and caring service is very important to us, so your feedback is truly appreciated.

Lindsay Twist 2026.01.13

Excellent, I couldn’t have asked for better service. The care given by this practice is incredible. I am very grateful. Sophie saw me quickly and referred me to the Eye Pavilion that afternoon. I know they didn’t have any appointments but they still managed to squeeze me in. Everyone at the practice is always helpful and cheerful. A special mention to Lyn. A very professional and caring team.

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Reply from Downs North Berwick 2026.01.20

Thank you so much Lindsay for taking the time to leave such a thoughtful review. We’re really pleased we were able to see you quickly and support you when you needed it. Your kind words about Sophie, Lyn, and the rest of the team truly mean a lot to us, and we’ll be sure to pass them on. We always aim to provide caring, professional service, so it’s incredibly rewarding to hear that this was your experience. Thank you again for your trust and gratitude.