Verified Company
Professional and really great customer service. Was very happy with my appointment and the cost of the glasses. Great service!
Reply from Downs North Berwick
2025.10.21
Thank you so much Tina for your kind review! We’re thrilled to hear that you were happy with both your appointment and the cost of your glasses. Providing excellent customer service is always our top priority, and we’re glad we could meet your expectations. We look forward to serving you again in the future!
Really helpful receptionist and optometrist, was my second visit for having a foreign object in my eye and they got it out in no time! Thank you so so so much. X
Reply from Downs North Berwick
2025.10.21
Thank you so much Duncan for your wonderful feedback! We’re so glad to hear that our team was able to help quickly and efficiently with your eye issue. It’s always our priority to make sure you’re well taken care of, and we’re happy to know you had a positive experience. We truly appreciate your kind words and look forward to assisting you again if needed in the future!
I had always thought that opticians were all basically the same but Clare provided me with not just an excellent service but a sharper vision than I've ever had!
Anne then took care of the frames etc and was very very helpful.
I can highly recommend them to anyone looking for help with their vision.
Thank you
Alan
Reply from Downs North Berwick
2025.10.21
Thank you so much for your wonderful feedback, Alan! We’re thrilled to hear that Clare was able to provide you with not only excellent service but also sharper vision than you’ve had before. It’s great to know Anne was so helpful with choosing your frames as well. Your recommendation means a lot to us, and we’re grateful for the opportunity to take care of your vision needs. We look forward to serving you again in the future!
When I broke the frame of my reading glasses, I dropped them into Downes Opticians, Market Place, North Berwick, East Lothian for repair. Not only were my spectacles repaired the same day, Downes’ staff refused to accept any payment for the repair. I can’t praise them highly enough for the care they gave me.
Reply from Downs North Berwick
2024.10.17
Thanks for taking the time to leave us such great feedback, we're so pleased we could help :)
Magic place and awesome people. Im a tough cookie to please and Clare and her team manage to do that and more every time. Love the atmosphere, the banter, most of all the service and my glasses. I mean, look at those glasses! Thank you folks 🙏💖.
Reply from Downs North Berwick
2024.08.27
Thanks for the amazing review, we really appreciate your feedback :)
Sophie Campbell at the North Berwick branch of Downes Opticians is an exceptional optician, she is very professional, kind and encouraging. Sophie explains what she is doing and it has been very reassuring to have her take care of me during some eye problems. Lynne at the front desk gives you a lovely welcome with a smile when you walk in and is always helpful at her desk or on the phone. I would highly recommend using them. They take very great care of you.
Reply from Downs North Berwick
2024.08.27
Wow, thanks for the amazing review Linda, we really appreciate you taking the time to leave us this feedback!
