First of all, I want to say that Patty was very helpful. We walked the whole yard, and she explained how each system would work for the area. She explained what had to be done and how they would proceed to do it. All of this was also written down on the Quote Form. Which I knew could be done, as I had pretty much the same thing done at my house.
The day came for the man to put the fence in, which I had to drive two hours to get to the house where the fence was being put in. He came within the time frame that was told to me, and I have to say that is the only good thing he did. When he walked up to me, he just looked at me, I shook his hand and introduced myself, he did not introduce himself. He started to walk the back yard and stated that he wanted to look at things. I told him if he had any questions, just ask. Long story short, he went around saying he couldn't do that, he couldn't do this, "you can't really expect me to do that". This can't be done, that can't be done. Not once did he give a solution to what he couldn't possibly do, which was nothing. At one point when he was telling me he couldn't do something, he asks to talk to the man. When I told him that it wasn't possible a couple of times, he then asks me if the man had a problem talking to people.
He finally came up with a solution, and that was that I could put the wire on top of the grass, but of course I'd have to be careful not to run it over with the lawn mower.
I now have a company that will do exactly what Patty had said could be done. The one star is for Patty
When I bought the fence it was cheaper than competitors but their service and product has been top notch! Would recommend them in a heart beat. I have had their product now for three years.
Reply from DogWatch Hidden Fences
Tim, DogWatch appreciates the honest review. Much appreciated!
Bob & Aileen are great! Such sweet, likeable, and trustworthy people. We couldn't be happier with our experience with them.
Always friendly staff and quick to address my need!
No one has gotten back to me in 5 days to provide a replacement receiver in 5 days of calling! My dog is getting out every day. Can’t get it but from your local dealer. WTH!?
Reply from DogWatch Hidden Fences
2020.01.09
Crystal, thank you for giving us a 5 star review. We strive to be the best.
Jeremy was a joy to work with! He was timely, informative, and patient, and made sure that the fence fit the property perfectly. Our dogs are loving all of their new space!
Reply from DogWatch Hidden Fences
Thank you so much for the wonderful review! It was such a pleasure meeting you!
I can’t say enough about how much we love our dog fence!!! We live on an acreage and now our dog can roam within the boundaries we set! We can leave her outside and know she’ll be safe and home when we get back. Casey was easy to work with and very polite and professional! We’ve had our fence for a couple of years with no problems at all. I just called Casey because in the process of getting gophers out of our yard we inadvertently cut the wire 🤦🏻♀️. It just reminded me how much we love the fence!!!
Four years later and we’re still totally happy with our fence! I thought there was a problem as our dog started going outside her boundary so I called Casey and he did some trouble shooting with me over the phone. Turns out her collar just needed to be tightened a bit. I can’t say enough good things about the fence AND the customer service!
We had a great experience with Casey of Dog Watch of Idaho. We have an acreage and a sweet dog that likes to wander. Couldn’t be happier with the system installed. Casey came out the day after I called, showed up when he said he would, was polite, knowledgeable and took time to explain everything, answer our questions and made sure we knew how it would work to avoid any disappointment. We have peace of mind now when our dog goes outside. Beyond happy with the whole experience and the safety of our dog!
Very pleased with our electronic fence. Our dog, Wednesday, learned its limits very quickly. Our system was down for the winter due to a chewed wire (not our pup or the company’s fault), but Sam and Dale got us fixed up as soon as the snow was managed. Especially pleased with the customer service.
Dog Watch, Neal installed our fence today and it was seamless. Great system. Very informative and reasonably price!
Reply from DogWatch Hidden Fences
Thank you, Liz for the wonderful review. Neal does a great job for DogWatch. Reach out anytime. We are always available!
Casey did an outstanding job of planning exactly where the wire should go to cover the perimeter of our property. He don’t time with us to train Marley (our puggle) as well. I was skeptical at first that this would work, but Marley will attest to the fact that it’s awesome and she is now free to roam safely!!! Thank you so much!
Highly recommend Dog Watch!
Reply from DogWatch Hidden Fences
2025.07.03
Andrew, thank you for 5-star review of DogWatch of Nashville! We appreciate your business. Reach out with any questions you many have. Thank you again!
Reply from DogWatch Hidden Fences
Thanks so much for the perfect rating! Our team really appreciates your support and looks forward to continuing to serve you! :-)