Verified Company
Dog Mountain did an incredible job with my pup! They made sure she was comfortable and enjoyed her stay! The staff was very knowledgeable and answered all my questions!
Reply from Dog Mountain Pet Resort & Spa
2025.12.03
We ❤️ it, Autumns, thank you so much! We enjoyed your fur baby so much! Please give her a hug for us! We hope to see you again soon!
Left my dog at Dog Mountain for the Thanksgiving holiday and it was a great experience! Best bath that he has had at a boarding facility!
Reply from Dog Mountain Pet Resort & Spa
2025.12.03
Hi Kieren! Thank you so much for leaving us such an awesome review! We appreciate your support and we hope to see you again soon! 🐾
Ok you asked for it ! You ALWAYS add extra charges! U are only about money money money !!! U deserve Zero star! Your establishment is not even all that to be charging that much FYI
I can feel the attitude in your response too !
I will never ever come back or recommend your business. Have a blessed evening!!!!
Reply from Dog Mountain Pet Resort & Spa
2025.11.25
We noticed your 1-star review, but with no explanation or identifiable information, we are unable to understand what prompted this rating or how to address it. At Dog Mountain, we take all concerns seriously, but we can only resolve issues when we are given the opportunity to do so through clear and direct communication.
I also need to ensure that you are referencing the correct resort and that this review was actually intended for us, as we cannot locate any guest under this name. If you did experience an issue during your time with us, please contact the resort directly so we can review the situation thoroughly.
Without details, we are unable to investigate or make improvements — and that benefits no one, including future guests. We are here and willing to help; we simply need more information than a single star and an anonymous username to move forward productively.
Anie Grimaldi
General Manager
I also need to ensure that you are referencing the correct resort and that this review was actually intended for us, as we cannot locate any guest under this name. If you did experience an issue during your time with us, please contact the resort directly so we can review the situation thoroughly.
Without details, we are unable to investigate or make improvements — and that benefits no one, including future guests. We are here and willing to help; we simply need more information than a single star and an anonymous username to move forward productively.
Anie Grimaldi
General Manager
We were originally overpriced, because I asked the front person how much it was going to cost to have our family member boarded for 5 days with the bronze spa package. She quoted me between $410.00-$425.00. When I came to pick him up, she told me it was $512.00. She then told me that they added playtime twice, which lowered the price to $384.50. I then noticed that his nails were not clipped which I requested when I dropped him off. It was included on my receipt. I asked if his nails were clipped and she said that they were clipped the day before. I knew that they weren’t because his nails were very long. The manager came out and said that they would either take it off the bill or I could wait a few moments so that the groomer could trim his nails. I chose to wait and have them done. At this point, I am not happy with Dog Mountain and our trust is shattered. We will be looking elsewhere for boarding of our pet.
Reply from Dog Mountain Pet Resort & Spa
2025.11.06
Mr. Joseph, we’re truly sorry to hear you feel this way. After reviewing your visit, we confirmed that your total ended up being less than the original quote once duplicate playtime charges were corrected at checkout. The duplicate entry occurred due to our recent software transition, and we explained this to you at pickup. We appreciate your patience as our team continues learning the new system and ensuring every detail is correct.
Regarding Duke’s nail trim, that service was completed before your departure, exactly as discussed and resolved while you were still present. All concerns at checkout were addressed in full before you left.
After seeing your review, I personally reached out to you to follow up. In your reply, you expressed that your hesitation and trust issues stemmed from previous experiences at other facilities.While we completely understand that past experiences can make it hard to trust, we take pride in the integrity and transparency of our team. All pets are supervised directly by trained staff who provide attentive, individualized care.
Dog Mountain Pet Resort & Spa is built on professionalism, compassion, and accountability, and we’re proud to maintain one of the highest-quality pet care facilities in the area. We’re sorry to lose your business but wish you and Duke nothing but the best in finding a place that feels right for you both.
Regarding Duke’s nail trim, that service was completed before your departure, exactly as discussed and resolved while you were still present. All concerns at checkout were addressed in full before you left.
After seeing your review, I personally reached out to you to follow up. In your reply, you expressed that your hesitation and trust issues stemmed from previous experiences at other facilities.While we completely understand that past experiences can make it hard to trust, we take pride in the integrity and transparency of our team. All pets are supervised directly by trained staff who provide attentive, individualized care.
Dog Mountain Pet Resort & Spa is built on professionalism, compassion, and accountability, and we’re proud to maintain one of the highest-quality pet care facilities in the area. We’re sorry to lose your business but wish you and Duke nothing but the best in finding a place that feels right for you both.
We live in Alaska. This past summer, we traveled down to Georgia and ended up with several months of medical issues and hospital stays. I called Dog Mountain Pet Resort out of the blue, hoping we could get our Lab Kirby in for boarding while my husband was in the hospital; the response was a compassionate and enthusiastic "Yes! Bring him over. We got this. You focus on your family." And they did exactly that. What a relief to know that our boy was in such good and kind hands while we muddled our way through complicated medical issues. The staff is beyond amazing, and Kirby came home happy and tired out each stay. Cannot say enough good things about this place!
Reply from Dog Mountain Pet Resort & Spa
2025.10.16
Thank you, Roberta, for the fantastic review! We are so pleased to have been able to help you and your family any time of need. We hope you can visit us again during your travels. Have an awesome day!
My baby has a 2nd home. I truly appreciate Dog Mountain.
Reply from Dog Mountain Pet Resort & Spa
2025.09.11
Hi Clene! Thank you so much for leaving us a five star review. We absolutely love it! We are so happy your baby is pleased with us and we truly appreciate you! We hope to see you again soon. 🐾
They kept my Great Pyrenees while I was visiting relatives in town, and the general manager has a great Pyrenees of her own and she just loved mine. The staff sent photos every day and before he came home, I got a grooming that was better than ones he’s ever had at home. They are so good. I might just have to move to Georgia to be close to here.🤣
Reply from Dog Mountain Pet Resort & Spa
2025.09.03
Hi AlexiBug! Thank you so much for the awesome review! We are glad you got to visit and your fur baby had a great time with us!! Please keep us in mind for all travels to Georgia! 😊🐾
Dog Mountain has been a great addition to the Hamilton Mill area! They have a friendly staff, a super clean facility, and great additional services. What we appreciate the most is how accommodating they are. We have been doing some renovations to our home, and they have been able to take our dogs in for daycare - even same day (first thing in the morning) on a few occasions. We have also done some training with Mel, and she is AWESOME. She has made us feel more confident with our shy puppy, who has also been going to daycare once a week to help build her confidence. Their grooming team is also very communicative, and although we have only had baths/nail trims, we have been happy with the services provided. There are a handful reviews about cost, but knowing that they are being well-cared for is worth it!
Reply from Dog Mountain Pet Resort & Spa
2025.09.03
Hi Rebecca! Thank you so much for the awesome review. We appreciate your support and loyalty! We have to see you and your fur baby again soon! 🐾
