Verified Company
Someone came to look at my leaky faucet. Gave me an option of a price over 1000 for a new faucet or 700 for a repair . Had a family member come take a look before I paid and it was only 1 small loose piece that needed to be tightened ! Haven’t had a single issue since
Reply from DJs Home Services
We’re sorry to hear about your experience and understand your frustration. Licensed plumbers follow strict safety and code standards, which can affect pricing compared to a quick fix done outside of professional service. Our goal is always to provide recommendations based on what our technicians see and to ensure any work performed meets proper safety and quality standards. We appreciate your feedback and will continue striving to provide clear and helpful guidance to our customers.
Josh Ewert worked on our bathroom sink drain. He did a great job. He was super timely, efficient, friendly and courteous
Reply from DJs Home Services
Thank you for the great feedback! We’re so glad to hear that Josh Ewert provided timely, efficient, and friendly service while working on your bathroom sink drain. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words along to him. Thanks again for choosing us — we’re here whenever you need us!
Michael is one of the best electricians I have ever worked with! He is friendly and he knows exactly how to fix the problem! He works fast and gets the work done very efficiently.fast
Reply from DJs Home Services
Thank you so much for the fantastic review! ⭐
We’re thrilled to hear that Michael made such a great impression. His friendliness, expertise, and efficiency are exactly what we strive for, and we’re glad he was able to get everything fixed quickly and correctly for you.
We’ll be sure to pass along your kind words to him—they’ll mean a lot! Thanks again for choosing Dean’s.
We’re thrilled to hear that Michael made such a great impression. His friendliness, expertise, and efficiency are exactly what we strive for, and we’re glad he was able to get everything fixed quickly and correctly for you.
We’ll be sure to pass along your kind words to him—they’ll mean a lot! Thanks again for choosing Dean’s.
UPDATE 2026: Since "partnering" with Dean's Home Services they no longer inspect or service fireplaces, which is a big reason we liked the company. Very unfortunate, feels like my service program is not worth much.
ORIGINAL: So far, so good! Everyone I've had the pleasure of interacting with/talking to has been friendly, patient and knowledgeable. Mike K. was our salesman, and Tom W. and Mikan R. were the gentleman who did the furnace install. I can't speak highly enough of them. I hate that the previous HVAC work wasn't all done appropriately, but glad to have found these guys. Pricing is very competitive, response time is great, and there is a wonderful offer for military, current and retired. Definitely comfortable recommending this company for service or equipment.
Reply from DJs Home Services
Thank you for taking the time to share your feedback. We’re glad to hear that Mike, Tom, and Mikan provided excellent service and that you’ve had positive experiences with our team. We completely understand your disappointment regarding fireplace inspections and service. While our service program has evolved, we always aim to provide value and reliable support for the services we currently offer. We truly appreciate your honesty and hope we can continue to assist you with your home comfort needs.
RUN!!! These new people are scammers. I had a water heater and water softener install in April and not even 3 months and the softener bridges with the salt they put in. Last night it wake up and it is doing a recharge even though it just did one two days ago so I call for advice. NOW I find out that the company sold off to “Dean’s Home Services and they are unwilling to help me, even over the phone. I am no longer in the service area. Best part is that I had paid for a year of their service program! Nobody bothered to tell me that my house was no longer serviceable AND my service membership was still active set to renew in April! The business closed to me in May but they will not issue even a partial refund because I “got a discount”. Everybody gets the discount.
The membership was also supposed to be for a year of SERVICE (up to 5 service calls I believe) which I did not get for even a month and anyone else who bought the plan in the new service area does.
Save yourself the headache and terrible customer service and don’t use Dean’s Home Service.
Reply from DJs Home Services
Thank you for your feedback. We understand your frustration and want to clarify a few points. DJ’s is no longer in business, and Dean’s Home Services has taken over operations; unfortunately, your home is no longer within our service area, which limits our ability to provide on-site support and we do not have any over the phone diagnostic options.
Regarding your previous installation, you received $1,040.38 in savings from DJ’s for your plumbing work, which fulfilled the value of that service. While we understand your concern about the membership, the $144 annual fee was effectively covered by the savings you received at the time of installation, so no additional refund is owed.
We truly wish we could assist further, but we hope this explanation helps clarify the situation.
Regarding your previous installation, you received $1,040.38 in savings from DJ’s for your plumbing work, which fulfilled the value of that service. While we understand your concern about the membership, the $144 annual fee was effectively covered by the savings you received at the time of installation, so no additional refund is owed.
We truly wish we could assist further, but we hope this explanation helps clarify the situation.
We purchased an HVAC system in Nov 2024 that included a maintenance package for one year - expiring Nov 2025. I called to schedule the final winter furnace maintenance and was told they merged with another company and no longer service St Cloud. Therefore, would NOT honor the final maintenance. I asked if I would be reimbursed to schedule another company and was told NO! Bad service and would NEVER recommend.
Reply from DJs Home Services
Thank you for sharing your feedback. We’re very sorry for the frustration this situation has caused. Due to recent service area changes, we’re no longer able to perform maintenance visits in St. Cloud, and we understand how disappointing that is. While we can’t complete the complimentary maintenance at this time, please know that your system’s warranty remains fully valid and will be honored. We truly appreciate your understanding.
I had called Deans Home services about replacing 2 outside water faucets. They said they would came and give me a free quote which they did. The quote was for over $2600 which included a membership for Deans club. Of course they wanted me to sign right away, They called a couple days later and I told them I was looking to pay more around $2000. They sent me another quote for $2000 and asked me to sign. I asked for a breakdown to see where they cut the costs and that was when communication stopped. I was able to find a Handyman who did the same work for under $600. I am so glad I didn't use Deans Home Services and not sure why they automatically add the Deans membership to their quotes without asking
Reply from DJs Home Services
Thank you for sharing your feedback. We’re sorry we didn’t meet your expectations. At Dean’s, we always strive for 5-star service and want to be transparent about our pricing. Licensed plumbers are typically more expensive than a handyman because of the training, licensing, insurance, and guarantees that come with the work we perform. We hope to earn your trust in the future.
Brenden was fantastic and so thorough! He explained in great detail what he was doing so I understood the problem and how he was fixing it. The service was quick and he came right away in the morning after I called the evening before. My laundry room drain was backed up. Thank you for the great service! I will definitely use them again.
Reply from DJs Home Services
Thank you for your fantastic five-star review! We're so glad to hear that Brenden provided you with such thorough and prompt service. It's great to know he took the time to explain the issue and the repair process in detail, making sure you understood everything.
We appreciate you choosing Dean's for your drain backup and look forward to helping you again in the future!
We appreciate you choosing Dean's for your drain backup and look forward to helping you again in the future!
DJ's is ruined now that they sold to Dean's. Tried to book online twice, but apparently their online booking isn't working, I asked someone in my household to call to schedule and DJ's refused because they weren't the owner, so I had to call in and was met with a super rude CSR which just added to the frustration. It's super corporate now (per policy which the CSR reminded me several times on the phone) their website, online booking and charges over the phone don't match. I ended up cancelling my appointment and using a different company.
Reply from DJs Home Services
We’re very sorry to hear about your frustrating experience. The transition from DJ’s to Dean’s should never have caused this level of difficulty, and we regret that our processes and communication left you feeling disappointed. Our goal is always to make scheduling and service as easy as possible, and it’s clear we fell short here.
We’re especially concerned about the interaction you had over the phone. Professionalism and kindness from our customer service team are non-negotiable, and we’ll be addressing this directly. We also recognize that during the transition some of our online systems and policies haven’t always aligned perfectly, and we are actively working to improve that so our customers don’t encounter the same issues.
Thank you for being candid—it helps us see where we need to do better. We value the trust DJ’s customers placed in us when they became part of the Dean’s family, and we’re truly sorry that we didn’t live up to that in your case. We hope we’ll have the chance to regain your trust in the future.
We’re especially concerned about the interaction you had over the phone. Professionalism and kindness from our customer service team are non-negotiable, and we’ll be addressing this directly. We also recognize that during the transition some of our online systems and policies haven’t always aligned perfectly, and we are actively working to improve that so our customers don’t encounter the same issues.
Thank you for being candid—it helps us see where we need to do better. We value the trust DJ’s customers placed in us when they became part of the Dean’s family, and we’re truly sorry that we didn’t live up to that in your case. We hope we’ll have the chance to regain your trust in the future.
I live in Monticello. My wife and I have had a swimming pool for 15 years. We used to get our pool water tested and chlorine free pool supplies a few blocks from our house. I went to get supplies and a test. A small sign on the window they closed this location and no pool supplies. No warning no letting the local people know they are going big commercial company. I now have to go to Ramsey for pool supplies. I’m a local small town shopper. I will never use this company. So not impressed of the unprofessional and rude big company mentality of this company. The staff were friendly and knowledgeable before it was sold out.
Reply from DJs Home Services
We’re sorry to hear you were disappointed by the closure of our Monticello location. We understand how frustrating it is when a trusted local option is no longer available—especially after 15 years of being part of your pool season.
When we make changes like this, we try to notify customers through mailers, calls, social media, signage, and email. But we’ve learned it’s nearly impossible to get it right for everyone—some folks toss the mail, some don’t pick up unknown numbers, and others prefer a personal conversation.
Our goal is never to leave anyone in the dark or come across as a "big company." We’re still relatively small in the grand scheme of things (less than 250 employees), located in Brooklyn Center, and doing our best to grow while keeping personal service at the heart of what we do. We hope you’ll consider giving us another chance in the future.
When we make changes like this, we try to notify customers through mailers, calls, social media, signage, and email. But we’ve learned it’s nearly impossible to get it right for everyone—some folks toss the mail, some don’t pick up unknown numbers, and others prefer a personal conversation.
Our goal is never to leave anyone in the dark or come across as a "big company." We’re still relatively small in the grand scheme of things (less than 250 employees), located in Brooklyn Center, and doing our best to grow while keeping personal service at the heart of what we do. We hope you’ll consider giving us another chance in the future.
Changed to 1 star after they refuse to help with the info I need to fill out Wright-Hennepin rebate. Their receipt is inadequate and now they refuse to answer a few basic questions (tonnage, model numbers, etc)
Reply from DJs Home Services
We're sorry to hear about your experience and truly regret any frustration this has caused. We always aim to support our customers, including with rebate documentation.
Please contact us directly at 763-428-1321 so we can look into this further and work toward a resolution. We appreciate your feedback—it helps us improve.
Please contact us directly at 763-428-1321 so we can look into this further and work toward a resolution. We appreciate your feedback—it helps us improve.
Ac went out did some of my own research after I contacted them to come out. I had found a blown fuse in the furnace that controls power to the a c unit, i directed the repair person directly to this and was told that that was not the issue it was another part that costs seven hundred dollars to be fix, i had then told him not to do anything. And went to o'reilly's, to grab the fuse, replaced it myself.Ac is working just fine now. Place is a total scam trying to steal money from there customers.
Reply from DJs Home Services
We’re truly sorry you feel this way. It’s never our intention to mislead or scam anyone. We pride ourselves on honest, upfront diagnostics and pricing, and we never proceed with work without approval. We’d be happy to review your experience further if you’d like to reach out directly at 763-428-1321 or CustomerCare@calldeans.com.
May 30th I called them to install some smart switches. I already had most of them installed myself, there where four that where causing other issues the tech got all but two working and said they must be bad switches. I bought new ones and they still didn't work. I called and asked them to send another Tech but since my visit they merged with some other company and now do not service my area, it cost $712 for the first visit which was to get them all installed but now they won't honor it or even offer me a partial refund so I can hire someone else to complete the job.
Reply from DJs Home Services
We’re sorry for the frustration and inconvenience. Unfortunately, we are no longer servicing your area.
Abruptly ended their pool service. I hope Don is doing well. Let down the pool community in Monticello! Dean's is an awful company to merge with. Way to lose your customer base.
Reply from DJs Home Services
We appreciate you taking the time to share your thoughts. We couldn’t find your name in our customer database, but we still want to thank you for supporting the Monticello pool store over the years.
The recent partnership between Dean’s and DJ’s was made to expand and improve the services we offer—especially in HVAC, plumbing, electrical, and drains—giving customers access to a larger team, more resources, and faster service. Unfortunately, that does mean stepping away from pool supply sales at the office.
We know change isn’t always easy, but this move allows us to better serve the broader home service needs of the community. And yes, we agree—Don is the best, and we wish him nothing but success in the future.
The recent partnership between Dean’s and DJ’s was made to expand and improve the services we offer—especially in HVAC, plumbing, electrical, and drains—giving customers access to a larger team, more resources, and faster service. Unfortunately, that does mean stepping away from pool supply sales at the office.
We know change isn’t always easy, but this move allows us to better serve the broader home service needs of the community. And yes, we agree—Don is the best, and we wish him nothing but success in the future.
Tech was able to come out same-day for only $49 and check refrigerant to confirm suspicions of a leak.
Reply from DJs Home Services
Kris, thank you so much for the five-star review! 🌟 We're thrilled to hear that you’re pleased with our service. If you need any more assistance with your home—or any of our other services like HVAC ❄️🔥, plumbing 💧, electrical ⚡, or drains 🪠—please don’t hesitate to reach out. We're always here to help!
Does good work, but pricing can be predatorial. 2k minimum to install a new sump pump (costed us 70 bucks to DIY), 2k to clean out the AC unit, 11k for a whole house water filtration. All of this takes maybe 30 minutes to do. Nothing is less than 1500 even for 30 minutes of their time. There are cheaper services.
Reply from DJs Home Services
Thank you for the feedback. We’re glad to hear you were satisfied with the quality of our work.
While we understand our pricing may be higher than some alternatives, being more expensive is not the same as being predatory. Our prices reflect not only the time on-site, but also the expertise of licensed professionals, fully stocked service vehicles, warranties, insurance, and the overhead required to deliver a safe, high-quality experience.
We always aim to be transparent about pricing up front, and we appreciate the opportunity to serve you. If you have any questions about past or future services, feel free to call our office directly.
While we understand our pricing may be higher than some alternatives, being more expensive is not the same as being predatory. Our prices reflect not only the time on-site, but also the expertise of licensed professionals, fully stocked service vehicles, warranties, insurance, and the overhead required to deliver a safe, high-quality experience.
We always aim to be transparent about pricing up front, and we appreciate the opportunity to serve you. If you have any questions about past or future services, feel free to call our office directly.
Brent was on time, courteous, and proficient. Very happy with his service and level of professionalism!
Reply from DJs Home Services
Patti, thank you so much for the five-star review! 🌟 We're thrilled to hear that you’re pleased with our service. If you need any more assistance with your home—or any of our other services like HVAC ❄️🔥, plumbing 💧, electrical ⚡, or drains 🪠—please don’t hesitate to reach out. We're always here to help!
Derek helped us out tremendously, he pointed out items that weren't up to code and then went above and beyond to make sure we were happy and satisfied! He can come back anytime.
Reply from DJs Home Services
Thank you, Ron! We're so glad to hear that Derek was able to help and go above and beyond to ensure everything was up to code. We truly appreciate your feedback and will make sure to pass along your kind words to him. We'd be happy to have him back anytime! Thanks again!