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Reseñas ( 119 )
2025.06.16
2025.06.16
| United Kingdom
Great Customer service again
We have had our broadband with Direct for around 4 years. When installing we had excellent, very responsive, customer service with an English speaker. Recently we have had some technical issues and once again the customer service really has been brilliant. Very quick, helpful, knowledgeable and in English! That is good for us as our Castellano speaking is very limited! I like to name people when they have been excellent, so, a big thank you to Miguel Pacheco. Our conversations have been very technical but each email he has responded within hours or minutes and without any problems, he sent an engineer with a new router. I wish all large companies had such a perfect service!
Bridget O'Nale
2025.06.12
Großartiges Kundenservice. Meine Anforderung war, ab einem bestimmten Tag in einem Haus in Mallorca Glasfaser-Internet zur Verfügung zu haben - allerdings nur für 3 Wochen. Andere Gesellschaften haben auf diese Anfrage nicht einmal geantwortet, oder Standard-Absagen geschickt. Hier war man nicht nur - von Anfang an - freundlich und extrem hilfsbereit, sondern es hat noch dazu auch alles tadellos geklappt. Besten Dank dafür!
Liebe Bridget,
vielen herzlichen Dank für deine tolle Bewertung! Es freut uns sehr, dass wir deine Anforderungen erfüllen konnten und dir während deines Aufenthalts auf Mallorca einen zuverlässigen Service bieten durften. Deine netten Worte bedeuten uns viel – wir helfen immer gerne, egal wie kurz der Zeitraum ist. Beste Grüße vom gesamten Team bei dT!
Nicola Harrington
2025.06.10
We have recently subscribed to this service in Spain as we live in the UK and have a property in Spain that we wanted to work from for a few months as we are internet based in the UK. The service is good, fast, allows full access to all SharePoint based systems and has supported wifi throughout the 2 floors of the apartment as well as the TV box connection providing us with a raft of additional English speaking and based TV programmes which has made a real difference to the holiday.
I would fully and highly recommend this to anyone thinking of it and Wiebke Boehnke has been an absolute pillar of support answering all of my really tedious and probably very stupid queries and assisting with the delivery of the hardware to our managing Agents and all of the set up.
Thanks so much for your kind words Nicola! We are delighted to hear that it has all been a positive experience for you and we very much appreciate you taking the time to share your experience with us as a company and with our colleague Wiebke. Thanks again and best regards from the whole team at dT!
Ian Pardoe
2025.05.28
since we became agents we have had no problems with setting up
new clients and today we have changed over from 02 to direct telecom such a speedy and friendly service and the engineer was very good. thank you guys.
Thanks so much for your kind words Ian! We very much appreciate it! It is also a pleasure for us to work with you ;-) Best regards from the whole team at dT!
Myra Aubrey
2025.05.26
I cannot thank you enough for your patience and time. Your knowledge is of course so widespread and your understanding of my personal requirements really refreshing. You are able to give me clear understanding and information on my particular problems that arise from my lack of technology and of course my age. Thank you to all the team again. Myra
Dear Myra, it has been a pleasure for us to help you out wherever we can! You have no idea how much we appreciate your kind words and for taking the time to write us a review! thanks again! Best regards from the whole team at dT!
Matthias
2025.05.15
Ich bin seit einiger Zeit Kunde bei direct TELECOM. Der Vertragsabschluss war sehr einfach. Ich nutze als Service: Internet & TV.
Ob Update meiner Zahlungsinformation, oder Probleme mit dem Tv, es konnte mir immer sofort geholfen werden - ob im Geschäft in Adeje oder per WhatsApp.
Ich als Kunde finde es gut & wichtig, bei einer zuverlässigen und kundenorientierten Firma zu sein.
Lieber Matthias,
vielen herzlichen Dank für deine netten Worte und dafür, dass du dir die Zeit genommen hast, uns eine Bewertung zu hinterlassen! Wir schätzen deine Unterstützung sehr und freuen uns sehr, dass du so gute Erfahrungen mit unseren Services gemacht hast.
Beste Grüße vom gesamten Team bei dT!
Franz Berlin
2025.05.14
Thanks so much for your rating Franz! we very much appreciate it ;-) Best regards from the whole team at dT!
deidre ann Garcia Martin
2025.04.16
Muchísimas gracias Deidre, agradecemos mucho tu valoración ;-) un afectuoso saludo de parte de todo el equipo dT!
Henning Raquet
2025.03.18
Ich bin übers Internet auf dT aufmerksam geworden. Da mir der Preis und die Bedingungen zugesagt haben, habe ich einen Glasfaseranschluß beauftragt. Nur 1,5 Wochen später wurde dieser installiert und war auch sofort betriebsbereit. Die beauftragte Bandbreite steht zuverlässig und in nahezu vollem Umfang stabil zur Verfügung.
Der technische und vertragliche Service ist sehr schnell und bisher wurden alle Fragen beantwortet. Von mir alle Daumen hoch und sehr zu empfehlen!
Vielen Dank für Ihre positive Bewertung! Wir freuen uns sehr, dass Sie mit unserem Service, der schnellen Installation und der stabilen Bandbreite zufrieden sind. Es ist schön zu hören, dass sowohl der technische als auch der vertragliche Support Ihre Erwartungen erfüllt haben. Ihre Empfehlung bedeutet uns viel – danke für das Vertrauen und die Daumen hoch!
Herman Naulaerts
2025.03.17
If you need good and fast internet, One place: DIRECT TELECOM.
👌Service 👌🥇
Dear Herman! thanks so much for your feedback and your very kind words, we all very much appreciate you taking the time ;-) Best regards from the whole team at dT!
Pauline Tyndale-Biscoe
2025.02.26
What a pleasure it is to deal with Direct Telecom. They have enabled me to change to them without any problem. Great to know, should. I need to talk to them. a machine won’t be answering in rapid Spanish, but an English person who is really motivated to help me. Am looking forward to saving money vía Direct Telecom as well.
We are delighted to hear that you are having a positive experience with us Pauline! We truly appreciate you taking the time to do this review and share your positive feedback and we thank you for this! Kind regards from the whole team at dT!
christiane claeys
2025.02.21
Thanks so much for your review Christiane! we all very much appreciate it! kind regards from the whole team at dT!
harold daniels
2025.02.13
I have recently had fibre installed, everything went to schedule, very efficient
Thanks so much for taking the time to share your experience and for your kind words Mr. Daniels! We are delighted to hear everything went smoothly and we hope you continue to enjoy the service for many years to come! Kind regards from the whole team at dT! ;-)
Michael Griffiths
2025.01.24
Jutta and her team never fail to impress me. Whatever the challenge they find a way to deliver an excellent product.
I would thoroughly recommend this team to any prospective internet/phone consumer. Many thanks jutta Mike
Thank you so much for your kind words Mr Griffiths! we are so happy to hear that you are impressed and we will certainly pass on your feedback to our colleague Jutta ;-). we very much appreciate you taking the time to do this, so thanks once again from the whole team at dT!
Thomas Bryan
2025.01.23
We have been customers for over 10 years in Spain and we think DT offer excellent UK TV including 31 days of catch up and at a great price. Occasionally we get a guest who messes about with the settings and that’s when DT’s telephone helpline comes in to their own sorting out any problems we’ve been left with. Highly recommended 😃
Dear Mr. Bryan, we are absolutely delighted to hear these words and we are extremely grateful for your kind words! thank you so much & best regards from all of us at dT!
2025.01.02
2025.01.02
| United Kingdom
Highly recommended for outstanding service and fast stable networks
Used DT since about 2003/4 for all communications and internet services, in many locations in Andalucia over the years. Faulrtless servce, helpful and freindly sales and admin staff, and great technical back up who make the complexities fo the internet very simple. Highly recommended
Juan Carlos Cabeza
2024.11.27
Muy buena atención telefónica,
No ontraté an final nada, pero la ayuda, consejo y disposición fue muy correcta.
¡Muchísimas gracias por sus comentarios Juan Carlos! Estamos muy agradecidos! Un cordial saludo desde todo el equipo en dT!
Margaret Richardson
2024.11.08
I have dealt with Direct Telecom for many years and have always found the service and staff extremely efficient and helpful
Dear Mrs. Richardson, Thanks so much for your kind words! We very much appreciate you taking the time to write us a review ;-) Kind regards from the whole team at dT!
2024.11.04
2024.11.04
| Spain
Second to none.
My last contact was 3 years ago and worth a 5* review for customer service, price, package and support. Impossible to beat, (I would give it 6* if I could) but yet again the personable service and advice really is second to none. They talked me through my query in laymen terms and identified my issues of slow streaming were the result of VPN or aged Firestick. They even had time to improve my package. That's the zenith of loyalty and customer service. Is there a competitor to consider? Absolutely not. I am very happy, secure and sold on Team Direct Telecom.
Robert Graham
2024.10.30
Good service but I don't understand why you can't provide sub-titles with the TV service as I'm sure many of your customers are elderly with hearing difficulties
Thanks so much for your feedback Mr. Graham! We can totally understand how useful subtitles would be, especially for those with hearing difficulties. As discussed with you..this is not a feature that we had promised or advertised and is unfortunately an extremely costly affair for us to implement at this stage for a complimentary service that is free of charge. We will continue to look into this as always. Thanks again & kind regards from the whole team at dT!