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Reviews (78)
Michele Brienza
2023-11-27
Thanks to the outstanding team led by Mariano, the whole process of switching from Vodafone to Direct Telecom was so quick and efficient. I wouldn't hesitate to recommend this company.
Thank you for your review Mr. Brienza! We're delighted to know that you had a positive experience with our services. Your feedback is greatly appreciated and motivates us continue to deliver the best possible service to our clients.
mavis mallaburn
2023-11-27
I have been with this company for many years and they have always sorted any problems I’ve had very quickly. For technical help I’m so happy your not kept waiting hanging on the phone. I would not change them Thank you Dt telecom
A heartfelt thank you for your 5-star review! We're so glad you had a great experience and took the time to share it. Your warm words are a testament to the hard work our team puts in every day. We hope to have the pleasure of serving you again soon!
Wim Van Haute
2023-11-14
Best service of Tenerife !!!!
Terence Ralph
2023-11-10
How nice it was to deal with this company. I have been with Movistar forever but found it increasingly difficult to talk with someone and when on occasion I managed to talk price, Movistar were immovable sadly. I called into Direct Telecom’s office in Adeje and while I was prepared to talk in Spanish (I can just about do that when given time to speak slowly) English speakers were on hand. I changed my internet and mobile phone suppliers easily and without a hiccup. Numbers were ported and I am up an running. The service, including email updates, was a breath of fresh air and a price saving too. If it stays that way I shall be very happy.
Thanks so much for taking the time to give us this fantastic feedback, the whole team at dT very much appreciate it! thanks so much!!
Daniel Parker
2023-10-02
Good efficiant sevice. Gives Value for money. Highly recomended
Dear Mr. Parker, thanks so much for your feedback and taking the time to do this, we very much appreciate it! best regards from the whole team at dT!
Raymond Clarke
2023-09-12
Excellent service from start to finish - very good and clear communication. Engineer turned up on time and did the installation with minimum of fuss. Very easy and efficient.
Dear Mr. Clarke, we are delighted to hear that the installation went smoothly for you and we are extremely grateful to you for going out of your way to write this review! Thank you so much! Best regards from the whole team at dT!
Jan Bourgeois
2023-09-09
Many thanks for the excellent service, very customer centric team! Already was very satisfied with the service and speed for getting a wifi connection. This time, when contracting a mobile connection, we got the best price and a super service even after office hours ( the manager brought us a new sim card at home when the sim card we got in the shop seemed to fail). Top 👍🏻
Thanks so much for your kind words Jan! You have no idea how much we appreciate it. All the best! and thanks again from the whole team at dT!
Christine Stainsby
2023-09-06
The support from DT is outstanding and this is super important. Ability to speak in English is a massive bonus for ex pats also. Helpful team and Recommend highly.
Thanks so much for your kind words Christine! We very much appreciate you taking the time to do this! always a pleasure to help any way we can ;-) Best regards from the whole team at dT!!
Jane Williams
2023-09-04
Positive
Professionalism
Quality
Responsiveness
Value
I have been with Direct Telecom for many years, yes there has been hiccups but there is always some one at the end of the phone. I have sometimes been frustrated but the response from this team has been FANTASTIC!! Thank you for always being there for me. You have always offered solutions not obstacles.!!
In these uncertain times. The response of the team are not only professional but caring. They certainly tick every box.
Thank you .
We have just renewed our contract....... we looked at the rest but went with SIMPLY THE BEST.
Again we received fantastic and rapid response. Their patience is wonderful, no hard sell, options are offered and I change from one option to another so many times I am surprised they had any hair left!!
Called in Tuesday and was watching tv and had internet in 2 hours!!
THANK YOU ONCE AGAIN
Had a hiccup with catchup. One phone call Friday,NO problems over the weekend!!
Hi Jane! We are truly humbled by your comments and feedback! Thank you so much, you have no idea how much we appreciate it!! ;-)
stephen davies
2023-07-14
Good afternoon Kirsty I would just like to say thank you for the first class service I have received from you, D T telecom and the engineer that installed the fibre broadband .
thank you
Stephen
Dear Stephen! thanks so much for your kind words and we appreciate you taking the time to do this sooooo much! Best regards from the whole team at dT!
José Luis Barros Fernández
2023-07-06
Gente seria: les pido información para contratar el Internet rural por satélite. Me piden hasta la referencia catastral. Dos semanas esperando para enterarme que han decido, sin avisar, que ya no despliegan en mi provincia. Ahora prisas para buscar un instalador que se comprometa.
EDIT: thanks for the explanation. A prompt email explaining that finally, you're not covering Iberia should be OK. Letting your customer wait forever for an answer is not OK.
/Thanks for the edit, we totally agree with you, we only wish we knew this from the start to not waste your time nor our time. We only found out this information 2 days ago.
Kevin Greiner
2023-07-01
Lange nicht einen so guten , hilfsbereiten und unkomplizierten Service erhalten. Man fühlt sich rund um aufgehoben. Riesen Vorteil natürlich auch, man spricht Deutsch.
Vom Service in der Filiale, über den Techniker bis zur Betreuung danach hervorragend. Mein besonderer Dank gilt Isabelle für die nette Betreuung .
einzige kleine Manko ist die Parkplatz Situation vorm Geschäft. Aber 100% Empfehlung
Dear Kevin, your words are very much appreciated by us all at Direct Telecom and it is a pleasure for us to hear that you have had an enjoyable experience with us! Indeed the parking can sometimes get a little difficult in the area, and we hope that the empty space across the road from us might soon be converted in to parking spaces ;-)
Thanks again & best regards from the whole team at dT!
Carolyn Ashford
2023-06-22
A fabulous company to deal with from start of finish.
Great customer service, very friendly and helpful through all departments. Communication skills fabulous too. I do not hesitate to recommend this company at all.
Thanks so much for your great review Carolyn! we are delighted to hear everything has worked out well for you and we very much appreciate you taking the time to do this! Best regards from the whole team at dT!
Karen MS
2023-05-11
I’ve been using Direct Telecom for the past few years, and it’s about time to leave a review. Excellent customer service, Isobel is amazing, answers and always responds so quickly. Great service - thank you
Dear Karen, thanks so much for taking the time to give us such positive feedback! there is really nothing more gratifying for us than this, and we sincerely hope to never disappoint you! Best regards from the whole team at dT!
philip mcaleer
2023-03-21
Excellent service with super friendly and patient staff. I just renewed my contract after moving house having been with DT for many years.
Dear Mr. McAleer, thanks so much for going out of your way to provide such great feedback! This is more rewarding to us than anything else and we will continue to work hard to make sure you will still be with us for many many years to come ;-) kind regards from the whole team at dT
Dean
2023-03-18
Thanks so much for taking your time to give us a positive rating Dean! The whole team at DT very much appreciate it!
Renata Haare
2023-02-27
Ein wirklich großes Lob für Isabell und Jutta!!!!
Superfreundlich,superschnell
Einfach empfehlenswert
Dankeschön
Dear Mrs. Haare, thanks so much for your review and for taking the time to write such great comments about our colleagues Isabelle and Jutta. We are delighted that you are satisfied and we will do the best we can to keep it that way ;-) Best regards, dT
Michael Heavey
2022-12-25
Very customer focussed. Everything was so easy and well explained to us.
Thanks so much for your review and your feedback Mr. Heavey! we very much appreciate it! best regards from the whole team at dT!
Stevie Scuba
2022-12-22
Fantastic service, very quick installation, was expecting installation in 1-2 weeks but within 3 days it was done! Highly recommend Direct Telecom for your Fibre/Television/Mobile needs. The engineer was friendly and informative. Thank you
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our company, and that the installation was completed quickly. We appreciate your kind words about the engineer and are glad that they were able to provide you with the information you needed. We value your business and are grateful for your support. We hope to have the opportunity to serve you again in the future. Best regards, dT
Yvonne Taylor
2022-12-15
Moved from Movistar to Direct Telecom for my fibre connection and mobile very happy with the service.
Dear Yvonne, thank you so much for taking your time to write positive feedback! We are happy that it all worked out well for you ;-)