Thank you so much for taking the time to share your experience on how things went having Marlin and Carlos clean your house! Your recommendation means the world to us and we'd love to get you on the recurring cleaning schedule if you were at all interested :) Otherwise just give us a shout when you need another deep clean and will be ready to go!
Archana Jeeva2025.12.12
Extremely professional and excellent cleaning service.
Update: Another excellent service by Luce and Rosa from Dallas Sunrise Maids
Update 2: Another wonderful and prompt service by Luce and Rosa
This is fabulous Lee, thank you so much for leaving a comment about your cleaning team! We pride ourselves on professionalism and it sure is great to hear that our clients are seeing what we're seeing: Hard working, detail oriented teams (and office staff) who always show up ready to do a great job :). Cheers!!
Mounira Roberts2025.12.10
Christina and Alondra did a detailed job cleaning my home - I appreciate that they took care of it like it was their home
They were pleasant and professional
Thank you
How kind Mounira! As a recurring house cleaning client of ours (for quite a few years), it means the world to know that your team is still doing a great job with the details!! Thanks for taking the time to share your experience!
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Lisa Koci2025.12.09
Xiomara and Katherine did a fabulous job cleaning my house today! They were friendly and worked hard! Thank you Dallas Sunrise Maids!
Lisa, Anabel and Gabriela will love seeing this. Thanks for making their day... and ours! We can't wait to go back out there, see you on your next clean :)
Penny Wang2025.12.09
It is super easy to schedule the service. Instructions are clear. Communications are great too. Nice people. Great job!
Dear Penny, thank you so much for taking the time to review your experience using our company! We appreciated you hiring us for a one-time clean and please don't forget our specialty is regular ongoing house cleaning. Have a great day 😃
Christopher “Chris” Conlon2025.12.09
Great job, place looks awesome! Rosa and Luz did a fantastic job.
Chris this is fabulous! Thank you for the shout out to Rosa and Luz, they always bring their A-game to all of the houses they clean and we really do appreciate you recognizing their hard work. It means the world when clients take time out of their busy day to show some love to their favorite house cleaning company :)
Hi Kevin, thanks for leaving this review and for the photo of the move in clean in Dallas we did for you. Whenever youre ready for another ckeaning just say the word :)
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John Harper2025.12.07
Jason has always been most responsive and dedicated to our needs. I highly recommend his services to anyone looking for a quality and dependable vendor!
Oh shoot John this is awesome! Thanks so much for taking the time to share your thoughts on how it's been working with us over all these years. We love property management clients for both your deep cleaning business and those recurring house cleanings that we are doing for you. You are great!
Hello Jaime, as a recurring cleaning client, we sure do appreciate your business after all these years
Sylvia Whitley2025.11.20
Dallas Sunrise Maids did an absolutely outstanding job! A crew of two came out for a deep clean, and they went above and beyond in every room. They were professional, efficient, and paid attention to all the little details that make a huge difference. I came home to a space that was spotless, fresh, and genuinely sparkling clean.
If you’re looking for a cleaning service that delivers top-tier results and treats your home with care, I highly recommend Dallas Sunrise Maids. Worth every penny!
Thank you so much for taking the time to share this wonderful review! We’re thrilled to hear that your deep clean went above and beyond your expectations. Our two-person crews work hard to be efficient, professional, and detail-focused, so it means a lot to know you came home to a spotless and fresh space.
We truly appreciate your recommendation and your trust in Dallas Sunrise Maids in Plano. If you ever need another deep clean, recurring service, or help getting your home guest-ready, we’re always here for you!
Ahmed Aman2025.10.29
Fantastic experience with professionals who are deeply committed to doing a good job!
Thank you so much for the wonderful review! We’re thrilled to hear that you had a fantastic experience with our cleaning team. At Dallas Sunrise Maids, we take pride in delivering professional, reliable, and detail-oriented cleaning services for homeowners throughout Plano. Your kind words mean a lot, and we look forward to keeping your home spotless again soon!
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Surya R2025.10.22
We hired Dallas Sunrise Maids for a deep clean of our 3,500 sq. ft. home after having painting done. The house wasn’t particularly dirty, most items were boxed up, and there was mainly dust from the painting, so it should have been a simple job.
They sent only two cleaners for a six-hour window (8 a.m.–2 p.m.) to clean four bedrooms and multiple living areas. After three hours, they had only completed the and master bedroom and bathroom, and some of the living room. When we asked about the slow progress, the office claimed it was because they “started downstairs first,” which “takes longer,” and that we were “asking them to do extra work.” Both explanations were untrue and illogical; this was booked as a deep clean, and we only expected what was advertised on their own website.
The cleaners used basic Lysol spray and wipes for almost everything, leaving visible dust behind on furniture, baseboards, vents, etc. that are specifically listed as part of their deep clean service. They also had no proper supplies for wood floors; no mop, Bona cleaner, or appropriate tools. The result was streaky floors and untouched areas that we had to re-clean ourselves afterward.
When we called to discuss our concerns, the office representative was defensive and dismissive, repeatedly suggesting it was our fault for giving “too many directions.” Communication with the cleaners was also difficult since they didn’t speak English, which made it hard to clarify basic tasks. Simple, reasonable requests, like wiping below the counters, were refused.
We were charged $579.148 for a Saturday cleaning that did not meet professional standards. We’ve had other companies clean the same house for half the price with far better results, attention to detail, and accountability.
What’s also concerning is that most of the company’s online reviews are very recent five-star ratings, yet our experience was nowhere near what those reviews describe. It makes it difficult to trust the accuracy of those reviews given the inconsistency in service quality.
Overall, this was an unprofessional and disappointing experience. Poor quality cleaning, defensive customer service, and no accountability. We would not recommend Dallas Sunrise Maids, especially for deep cleaning services
We truly appreciate your feedback and the opportunity to have served your home. While we’re sorry to hear that your experience didn’t meet your expectations, we’d like to clarify a few important details for transparency.
Our team arrived on time and followed the detailed checklist for a deep cleaning service. The home, at over 3,500 sq. ft. and recently painted, required careful cleaning to avoid damaging freshly painted surfaces and newly refinished areas — which naturally extended the process. Despite this, our cleaners worked diligently and even stayed almost two extra hours at no additional charge to make sure the job was completed thoroughly.
It’s also important to mention that our team reported feeling uncomfortable due to the tone and manner in which they were spoken to during the service. We understand that renovations can be stressful, but we ask all clients to treat our staff with the same respect and professionalism they extend in return.
Regarding supplies, our company uses professional-grade, environmentally friendly products for health and safety reasons. Our clients often choose us specifically because we avoid harsh chemicals and prioritize green cleaning solutions.
We take pride in our many satisfied, long-term customers who value the quality, consistency, and integrity of our work. While we regret this particular experience did not align with your expectations, we stand by the professionalism, effort, and kindness our crew demonstrated that day.
Michelle Schuhmann2025.10.17
They were very awesome with their work and whoever I consulted with on the phone was very very helpful!
I would definitely hire them again for a good clean! Thank you!
Love it! Well shucks, there's only two of us on the phone here today so it would have been either Jason or Sandra. And the most important part: The deep clean got the job done, hey? Fannnnnntastic! Thank you for leaving us a review, and as far as hiring us again: We're ready when you are maam.
N. Krishna2025.10.10
Ceyli and Ani are wonderful! They’re always kind, respectful, and do a fantastic job every visit. We truly appreciate their help and love working with Dallas Sunrise Maids - such a reliable team!
Aw how sweet of you Krishna! Ceyli and Ani are total rockstars, and we’re so lucky to have clients like you! Thank you for trusting us, week in and week out, we love working with you :)
Melissa Tumminello2025.10.10
They were so friendly and so thorough! Outperformed every service I have used in the past.
Whew! What a compliment Melissa! It means a ton to hear we stood out from the pack. Thanks so much for the kind words, we’re ready anytime you need us again :)
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Erin Morrell2025.10.08
My team Fabrezio & Roxanna always leave the home looking spotless. Thank you so much for your attention to detail!
Look at Fabrizio and Roxanna, getting a very nice shout out from you Erin. THANK YOU!! They are such a lovely cleaning team: Very thorough, very kind, and always show up with their A-Game.
We love spotless and glad you do too. THANK YOU for your kind words maam, we sure do appreciate your business after all these years :)
Sharon Davis2025.10.02
Good job cleaning the house and very friendly too.
That combo right there — friendly and a good clean — is exactly what we aim for! Thank you so much Sharon for taking a sec to say something kind. We appreciate you big time :)
Thanks so much Judy! Here at Dallas Sunrise Maids, we'll always clean the interior facing windows on all of your doors, included with the deep clean price. We appreciate your business maam and hope to see you again for recurring house cleaning.
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