Dallas Laser Printers Reviews

Steve Wallentine 2026.06.11

     

Submitted online repair request at 4:29 pm. Received a phone call from a real person at 4:41 pm. Before setting up a repair appointment, Todd directed me to try a step not mentioned in the printer's screen for the error code. Error code cleared. Todd stayed on the line for me to do a successful test print. No appointment, no charge, just a quick solution from an expert. Five stars!

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Jaydee Dean 2026.01.30

     

Todd has been absolutely amazing!! I highly highly recommend him if your are having issues with your printer. He was on time and extremely knowledgeable! I highly suggest Todd if you ever need repairs or maintenance.

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Reply from Dallas Laser Printers 2026.01.31

Jaydee,

It was great to meet you and your team. We are so pleased that we could assist with your HP Laserjet. We appreciate the great feedback and look forward to working with you in the future.

K Starr 2025.10.28

     

They truly are customer service oriented. Todd and John took time to talk through my printer issue even though it isn't one they typically support. Then even came on site to take a closer look and talk through our future printer needs for when it finally gives up, and ultimately recommended a printer they don't sell but he clearly has our best interest in mind. Just really amazing customer service mentality. I would recommended them time and time again!

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Reply from Dallas Laser Printers 2025.10.29

Thank you for the review. We are proud of our customer first mindset, and it is great to see it mentioned in a review. We enjoyed meeting you and will be here if you need us in the future!

Susan Beck 2025.09.22

     

Todd went above and beyond, spending his after-hours time to help me diagnose a problem with my Brother scanner. He then offered suggestions on how to work around the issue (which Brother customer service wouldn't do). I truly appreciate his dedication to his business and his clients, and won't hesitate to contact him again should I need help with either my scanner or printer. Thanks!

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Reply from Dallas Laser Printers 2025.09.23

Thanks, Susan! We are always here to help!

Mary Costello 2025.09.16

     

We would not be able to function without you guys, especially Todd!! Thank you for always putting your customers first! BEST SERVICE all around.

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Reply from Dallas Laser Printers 2025.09.23

Thanks Mary! We love helping our customers!

Dee Caballero 2025.06.10

     

Dallas Laser Printers is a great company! Their customer service is awesome and very professional. Our technician Todd always manages to take care of our copier/printer needs immediately. I was out of printer ink and he delivered with no hesitation, for which we were very thankful! Should our printer need a part, they are very Quick to retrieve it and get us up and going. I highly recommend them! Keep up the Great Work!

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Reply from Dallas Laser Printers 2025.06.12

Thanks Dee. We love working with your office!

Eric Moore 2025.04.24

     

I love working with Dallas Laser Printer. They are very timely when responding to service request and the issue is always resolved.

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Reply from Dallas Laser Printers 2025.04.28

Thanks for the feedback Eric. We appreciate you and your team choosing Dallas Laser Printers.

Tifinee Brandon 2025.01.28

     

Wonderful team! Todd is very knowledgeable, quick to respond and has helped us multiple times over the last few months. Highly recommend him and Dallas Laser Printers for all your printer needs!

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Phyllis Spurgeon 2024.04.18

     

Todd was very knowledgeable and courteous. He had my repair done in about 10 minutes.

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Toni Snyder 2024.02.26

     

Quick, responsive and on time delivery! What else is needed...the smiles and friendly people that make sure our toner and service needs are taken care of and that is exactly what we get!!

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Kristi Small 2024.02.24

     

I called Dallas Laser Printers to fix my HP printer. They were able to come out later that same day. The tech was on-time and very knowledgeable. He was able to get my printer working quickly and had the needed part with him. Will call again if needed.

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Jenna Chiles 2023.07.17

     

I’ve used their services at my job. Always a great experience.

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Christopher Barnes 2022.03.24

     

Todd, the service representative, came to our office today and quickly fixed an issue we were having with our printer. He was very pleasant and showed the owner what the problem was and how to fix it in the future. Todd also had the replacement part in his truck so we didn't have to wait for a part to be ordered. We were informed by Todd that if a part had to be ordered there wouldn't be an additional office visit fee to come back to replace the part so that was nice to know. I would highly recommend Dallas Laser Printers and will use them in the future. --Tami Burton on behalf of Dr. Chris Barnes' dental office.

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Christy Wolff 2022.01.11

     

We have been working with Dallas Laser Printers for years! They are always responsive and professional. They get our printers working!

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Syed Hasan 2021.12.31

     

Todd is very honest, when I called regarding my inkjet printer, Todd took the time to explain the issue and gave me an honest advice to replace rather than fixing it,

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Julie Luton 2021.11.01

     

GREAT value ... I called to schedule a repair for our laser printer. Todd, the service manager, suggested I try something first to self-repair and it WORKED. He saved me a trip fee and the time I would have spent with the repair person. Thank you to Todd and Dallas Laser Printers!

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Reply from Dallas Laser Printers 2021.11.01

Thanks Julie! Always happy to help.

Robert G. 2020.06.09

     

Verified

Our Canon Image color laser printer's automatic document feeder failed, and Dallas Laser Printers ordered the replacement parts during the week and came out the following Monday and repaired the feeder. Now our Canon is back to scanning documents properly without jamming.

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Jessi Kepley 2018.02.19

recommends

Great customer service and quick to get the job done! So glad we found these guys!

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Jeanine Hardin 2016.06.15

recommends

Love LPS they knwo how ot work with us and help everyone!!

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