Custom Air Company Reviews

Rick Menssen 2026.04.01

     

Came out during bad weather to do the 6 months maintenance. Logan was very professional.

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Reply from Custom Air Company 2026.01.19

Rick, thank you so much for sharing your experience with Eric and Silas. We will be sure to pass your praise along! We appreciate your business and the opportunity to serve you.

Hailey Tackett 2026.03.28

     

We had Custom Air install an ERV after getting some concerningly high CO2 levels in the house that had us waking up fatigued, and with headaches. It was an investment, but we are SO happy with the purchase. (I’ll attach a picture of our monitor to prove just how much it helped). Additionally, Custom Air was punctual, helpful, clean, and did a wonderful job installing everything. Highly recommend.

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Reply from Custom Air Company

🙌 Yes, yes, yes! Thank you so much for sharing Hailey! Your wonderful chart helps detail what we talk about and try to show with other homeowners in regards to their indoor air quality, but it is so much more valuable coming from you! Thank you for the opportunity to take care of this project for you and your feedback. We will be sure to pass your praise along to the team and share your results as well!

Raymond Cotton 2026.03.19

     

A truly “custom” install by this amazing group of HVAC professionals. Craig, Sam W., Sam, and Skylar worked with me to perform a new, custom install on a home that has never had central AC/heat. They worked with me to customize my vision for central air, NO more window units, utilizing a closet space and fabricating new vents and ductwork. This was truly a team effort with Craig helping me to fit a custom system to my unique home layout. The price points were very customizable and we found a system that was perfect for our needs. Sam W., Sam, and Skylar came to my home and were very professional, friendly, and trustworthy. They protected our space and even made friends with our Malamute and calico, judgmental, cat. Haha. This was the right team for the job and we were blessed to have made Custom air part of our home. We now have what we have always wanted for 27 years. A new central heat/air system. If you ever need an HVAC team, call Custom Air. They are the best. Great experience!!

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Reply from Custom Air Company

Raymond, thank you so much for the great review! Its so great to see these long sought-after projects come to life and make a huge change to your indoor environment. We appreciate the opportunity to take care of your project for you! We will be sure to pass your praise along to Craig, Sam, Sam and Skylar. We appreciate your business and the opportunity to serve you.

Matt Winn 2026.03.19

     

I had my entire HVAC system replaced by Custom Air Company and was completely satisfied with every step. From the initial quote to the final walk through of the new installation. Sam, Skylar and Logan did a wonderful job with the installation and clean up. I chose Custom Air because of local community reviews and I know I made the right choice. 1 year followup: Dale came today for my bi annual maintenance. Everything looked great. Still super happy with my setup.

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Reply from Custom Air Company 2025.04.28

Matt, thank you so much for your review, trust and business. We agree Sam, Skylar and Logan are wonderful! We will be sure to pass along your praise and we appreciate the opportunity to serve you.

Shara 2026.03.11

     

The crew that came to my residence was very friendly and answered all my questions! Great customer service!

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Jean MacDonald 2026.03.06

     

Dale is fabulous! Friendly, knowledgeable and trustworthy—couldn’t ask for anyone better!

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Laurie Kerr 2026.02.20

     

Logan was very helpful and fixed our furnace. We appreciate that he was friendly and genuinely concerned about our family being warm.

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Jane Bethmann 2026.02.17

     

I was having a furnace issue and the technician was able to get it working again. With the help of Craig I decided to replace it. He answered my few questions and explained everything to me. Within days the installation team (the 2 Sam’s and Skyler) came out to replace both the furnace and the a/c. Everyone was extremely professional in addition to being friendly and polite. I will recommend Custom Air to anyone who is in need of their services.

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Reply from Custom Air Company

Awesome, Jane, thank you for letting us know how your experience went! We will be sure to pass your praise along. We appreciate your business and look forward to serving you in the future!

Tate Lewis-Carroll 2026.02.13

     

Dale performed a routine maintenance with care & attentiveness. He was kind & we had a pleasant chat. I've not had a single negative experience with Custom Air in the 7 years I've been a customer.

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Reply from Custom Air Company

Tate, thank you for the wonderful review and letting us know how Dale and our other technicians have done for you over the years. We will be sure to pass your praise along to the team. We appreciate your ongoing business and we look forward to taking care of your future needs!

Steve Lundquist 2026.02.05

     

Eric and Silas were very polite and did an excellent job. When they left, the work area was very clean and the new unit works exceptionally well.

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Reply from Custom Air Company

Awesome, Steve, thank you so much for your review and letting us know how Eric & Silas did for you! We always aim to keep & leave our work areas as clean, if not cleaner, than when we arrive. We will pass your praise along and we appreciate the opportunity to serve you.

Kathy Schlueter 2026.02.05

     

Honest, prompt and courteous service. Dale explained everything well.

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Reply from Custom Air Company

Wonderful to hear, Kathy. Thank you for taking time to let us know how Dale did for you, we will be sure to pass your praise along. We appreciate your business and the opportunity to serve you!

Claire Mojica 2026.01.30

     

My furnace went out when it was less than 20 degrees outside. I was in a total panic and called Custom Air. Eric was fantastic, he took time to help me educate me about my furnace options and helped me choose a furnace that would work well with a future AC upgrade. Even more impressive, Eric and Silas got started installing my new furnace the very next morning. They worked hard, were very professional and efficient, and made sure everything was up and running by the time I got home from work. They were even sweet to my dog 🥹. I highly recommend Custom Air— especially Eric for his knowledge, reliability, and excellent customer service.

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Reply from Custom Air Company

🙌 Claire, thank you for the wonderful review and letting us know how Eric and Silas did for you! We understand that HVAC related issues most typically come up unplanned and the challenges those can bring. We will be sure to pass your praise along to the team. Thank you for your business and the opportunity to serve you!

Dan Gregory 2026.01.27

     

The team at Custom Air are true experts. The install went perfectly. The job site was kept clean and tidy. I recommend them over any of the local HVAC contractors, and I’ve dealt with most of the companies around.

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Reply from Custom Air Company

Love to hear it, Dan. Thank you for taking time to leave us a wonderful review and letting us know how the team did for you. We will be sure to pass your praise along to the team as well. We appreciate your business, the opportunity to serve you and look forward to taking care of any future needs you may have!

Doug Dietrich 2026.01.27

     

The whole crew was very friendly and answered all my questions I couldn't have had a better experience

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Ginnie Viol 2026.01.26

     

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William Collison 2026.01.26

     

Custom Air was able to respond to our furnace going out on one of the coldest days of the years, by sending a tech out that day, with in hours of our call, when noone else had after hour emergency services. The tech was able to diagnose the issue and give us some options. Talking with Custom Air, we were actually able to update and replace our furnace, at a very affordable price and they were able to get it and install with in 2 days from the original call. The installers, Eric and Silas, did a great job. They were efficient, answered questions, and made sure everything functioned before they left. Overall a great company and they did a great job. Thank you

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Hiede Carmichael 2026.01.26

     

I just wanted to give your company kudos for helping my dad with his hearing issue! My dad is a disabled combat vet that has caregivers 7 days a week , so heat is very important! I called on a Saturday during a storm and was able to resolve the issue that evening! Mindy was amazing calming my nerves 😬 and the technician Logan was fast yet mindful that the issues were resolved! I’m so grateful 🥹

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Reply from Custom Air Company

Hiede, this is so wonderful to hear! Thank you very much for taking time to let us know how the team did for you and your dad. We will be sure to pass your praise along. We appreciate you and your dads business as well as the opportunity to serve you both. 🙏

Jeff Kowalczyk 2026.01.22

     

Great and dependable service. Professional at all times.

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Reply from Custom Air Company

Appreciate your review and business, Jeff. Thank you for letting us know how we did for you! We look forward to any future opportunity to take care of your HVAC needs.

Cathy Dutz 2026.01.19

     

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Reply from Custom Air Company

Thank you for the 5 star review Cathy! We appreciate your business and the opportunity to serve you.

Brandon Basham 2026.01.13

     

I’ve always had a great experience with Custom Air - from installation to service and routine maintenance. Dale did a great job and even remembered to drop some spare filters during the last visit.

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Reply from Custom Air Company

Awesome Brandon, thank you for your review and letting us know how Dale did for you. We will be sure to pass your praise along. We appreciate your business and the opportunity to serve you.