Compass Ceramic Pools UK Reviews

C Burroughs 2026.06.02

     

This process has been so easy from start to finish. To begin with, we wanted to see the pool we had chosen in situ. This was arranged very quickly, and it was exactly what we were looking for. Ordering was also straightforward, and everything from that point through to delivery went exactly as expected. Once the pool was installed, we spent a few hours going through all the maintenance requirements (despite being in the middle of a building site). It was very thorough, and I’d highly recommend anyone doing this to take videos we’ve found them to be a real lifesaver. When we struggled on our own, Penny was fantastic even messaging me back on a Sunday when I was completely floundering. Now it’s all done, we feel confident about what we need to do and we absolutely love our pool. We just need the rest of the house finished before we can start swimming, but it’s there ready and waiting, along with the bottle of champagne they kindly left us as a gift. Thank you both so much we love it. Claire and Andy x

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Gregg Cain 2026.05.19

     

I cannot recommend Waterstream highly enough. Mike was a pleasure to work with, from initial scoping despite all our questions being pool novices, through to a very clear handover, always responsive and helpful. Billy and the installation team were total pros, always working hard, in good spirits, kept to the expected timeline, keeping us updated on all the progress, and maintaining the site in good order. Simon’s sign off was meticulous, the attention to detail by all involved having been of the highest standard. The resulting pool (Aqua Nova 84, with a turbine which is fantastic), is first-class and will be enjoyed by family and friends for many years to come. Thanks to the entire team!

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Reply from Compass Ceramic Pools UK 2026.05.26

Thank you for leaving such a detailed and positive review.

What you've described reflects exactly how a Compass Pools by Waterstream project should run - thorough consultation at the start, a professional and well-managed installation, and meticulous sign-off process before handover. Each of those stages matters, and the standard we hold across all of them is consistent regardless of project size or complexity.

The Aqua Nova 84 is a fantastic pool and the turbine option is a popular choice for good reason - we're confident it will deliver for your family and friends for a long time to come.

Thanks again for taking the time to share your experience in such detail. It means a great deal to everyone at Waterstream.

Adam Sherry 2026.05.19

     

Disorganized and costly service issues The pool itself has been a joy to own for four years, and while some wear and tear is to be expected, the customer service has become very disappointing. Since the manager left, the service team seems disorganized, with high costs and little clarity on repairs or pricing. Engineers often arrive unprepared, even after advance payments, and issues remain unresolved—such as an auto dosing machine imbalance we were charged £1,000 to fix, only for the problem to persist. Over £2,000 has been spent on call-outs this year, yet no progress has been made. Attempts to escalate issues have been met with unacceptable responses like "too busy." A good product is let down by poor service. We would still like to hear from anyone in the mgt team.

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Kelly Elderkin 2026.05.18

     

Compass pools were amazing from start to finish, great customer service and made what was a very large project go extremely smoothly. After care had also been great.

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Reply from Compass Ceramic Pools UK 2026.05.26

Thank you for taking the time to leave a review.

Large pool projects require careful coordination across multiple stages, and delivering a smooth experience from start to finish - including after the installation is complete - is exactly what our team sets out to achieve on every project.

We're glad it reflected that. Enjoy your pool!

Stephen Vause 2026.05.06

     

Pool Selection Pool selection is so important, having decided on the style and size product selection took me almost a year to complete. Market due diligence, review of the technical specifications, service and support reviews together with multiple site visits to various suppliers taking most of the time. It’s a big decision and selecting Compass Pools was the best result I could ask for. Penny and Mike were just brilliant Whilst not the cheapest Compass Pools offered great value with a high quality product and top end service support.
Date of experience: 01 September, 2025

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Sarah Parkin 2026.05.02

     

We had a pool installed by Compass Pools earlier this year. It was a fantastic experience from start to finish. From Nick talking me through the options and answering my multiple dumb questions, Billy, Mark and Kyle that did our installation over the wettest winter in memory and then Ryan who talked me through resetting the cover open and close mechanism when it got stuck after a power cut. A really professional team and more importantly a brilliant product. Thanks guys!

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Reply from Compass Ceramic Pools UK 2026.05.06

Thank you for this - and for the record, there are no silly questions when it comes to investing in a pool. That's exactly what the sales process is for.

What stands out in your review is that you've experienced several different stages of a Compass Pools project and the team delivered consistently across all of them - from initial consultation, through a full installation during a particularly challenging winter, to post-installation support when you needed it. That end-to-end consistency is something we work hard to maintain across every project.

We're glad the product has lived up to expectations too. A Compass pool is built to last, and the after-sales support doesn't stop at handover. Thanks again for taking the time to share your experience - it means a great deal to the whole Waterstream team.

Charlie Dick 2026.04.28

     

Brilliant service . Communication was clear and prompt. Mike and Elliot were very helpful throughout. Vitali and his team made sure the process went smoothly. Recommend highly, pleasure to work with the water stream team.

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Reply from Compass Ceramic Pools UK 2026.05.06

Thank you for the kind words and for taking the time to leave a review.

Clear, prompt communication isn't something we treat as a bonus - it's a core part of how every Compass Pools by Waterstream project is managed from initial enquiry through to completion. A pool installation involves a lot of moving parts, and keeping customers informed and confident throughout is something the whole Waterstream team takes seriously.

We're really pleased the process went smoothly for you, and we appreciate the recommendation. We hope you're enjoying your Compass pool.

SStew 2026.04.25

     

Yesterday our Compass pool was officially handed over to us & we couldn't be happier. Tracy has been phenomenal throughout the whole process, answering all of our many questions & reassuring us - it's a huge decision to make! The biggest concern we had was getting the pool off our lane, down the drive and over the house. Elliot had this well under control. The delivery drivers & the crane operator were unbelievable and even the neighbours enjoyed watching the process. Thank you to all at Compass, especially Tracy.

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Reply from Compass Ceramic Pools UK 2026.05.06

Thank you so much for taking the time to share this, it means a lot to the whole team.

A pool installation is one of the biggest decisions a homeowner can make, and we never lose sight of that. From the first conversation through to handover day, every member of the Compass team is focused on making sure the process feels as seamless and stress-free as possible, whether that's answering questions along the way, careful project planning, or the precision required on delivery and installation day itself.

The logistics of getting a pool into position can be one of the most complex parts of the whole project, and it's something we plan meticulously for every single customer. We're glad the whole process went smoothly - and that the neighbours got a good show in the process!

Enjoy your new pool and welcome to the Compass family.

Charles Berkeley 2026.04.21

     

very professional team in all ways from the initial consultation to installation to after care .We were very impressed in our discussions on choosing the style of pool and colours and any extras wanted. The installation team were friendly and professional and the job was done well. Mike Tucker gave us details for aftercare and explained the heating and cleaning process for the pool well.

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Reply from Compass Ceramic Pools UK 2026.04.24

Thank you for the detailed feedback. We have clear standards for how a professional pool installation should be handled, so it is rewarding to see those goals met throughout your project.

Our team puts a lot of focus on the consultation and design phase to ensure the final style and colours are exactly what you expect. We also believe that a successful project relies on a clean, efficient installation process and a thorough handover regarding pool maintenance and heating systems. Hearing that our team delivered on all these fronts is exactly what we aim for.

Katie Kaufman 2026.04.17

     

We are so excited we now have a water stream pool installed. From start to finish they were so helpful and always accessible. Particularly sheila who would always respond quickly and go above and beyond with anything we needed or any questions we had. We are happy with how everything works and the kids are absolutely loving it. Easy to use and maintain.

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Reply from Compass Ceramic Pools UK 2026.04.24

Thank you for the five-star review - we're glad to hear your family is already enjoying your new pool. We know that a project like this involves a lot of moving parts, so we make it a point to stay accessible and responsive from the initial design through to handover.

One of our main aims is to ensure that even the most advanced pool installations are easy to use and maintain for our customers. Knowing that the system is working perfectly for you is exactly why we do what we do, so thank you for your feedback.

Adam Moss 2026.04.15

     

All round a great service from a very helpful team. Very happy with our new pool!!

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Reply from Compass Ceramic Pools UK 2026.04.24

We’re glad to hear you’re happy with the results. Delivering a straightforward, professional installation is exactly what we set out to do, so it’s great to see the team hit the mark for you.

We take a lot of pride in handing over high-quality swimming pools that are built to last and ready to use. Knowing that the process was seamless for you is the best feedback we can get. Thanks for the five-star review and enjoy your new pool!

Jonathan McMaster 2026.04.01

     

I needed a little help with an issue with the pool and Ryan guided me throughout. I have little to no experience with pool and Ryan was really helpful and patient with me. I really appreciated then help. Many thanks Ryan

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Reply from Compass Ceramic Pools UK 2026.04.02

Thanks for the 5-star review, Jonathan. Don't worry, everyone is a beginner at some point, and we're happy Ryan could help you feel more confident with your pool. We'll be sure to share your feedback with Ryan, he’ll really appreciate the recognition.

Marcus 2026.01.08

     

Very happy with the product and service we have received. Mike and the team are very professional, approachable and technically excellent and I would definitely recommend Compass pools to anyone.

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Bola Agbaje 2026.01.08

     

The guys were professional and made the whole process feel easy. Mike especially was great. He handled all my needs and alleviate my worries.

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Mike Baker 2026.01.06

     

10/10. We rarely provide reviews, but when you come across a company that is really special……... A first-class service from everyone at Waterstream. From initial consultation with Sheila – who was an absolute star throughout the whole project – the very detailed technical survey by Elliot, the super helpful project manager Simon, through to the absolutely superb team that installed the pool, headed by John and Vitali. Nothing was ever a problem. Everyone was so professional, accommodating, pleasant and patient. Everything was always clearly explained and we have nothing but the highest praise for everyone who worked on the project. Oh, yes, the swimming pool – fabulous, better than we had hoped for! Great service and a great product. Mike & Daniela, Norfolk

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Emma Warde-Robinson 2025.12.06

     

Everyone at Waterstream is helpful and thoughtful. I would recommend them for customer care and ongoing support. And, of course, a very lovely pool!

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Reply from Compass Ceramic Pools UK 2025.12.19

Thank you for the 5-star review - we’re glad you’ve had a positive experience with the team. Your recommendation means a lot to us, and we appreciate your comments. We hope you're looking forward to enjoying the pool even more next season.

Sam C 2025.11.18

     

Absolutely 5 Star Service! Could not fault the service from consultation stage through to commissioning and handover! Mike was very informative helping us to choose the right product for us and Ryan and the rest of the install team were excellent. A very professional service from everyone involved at Waterstream. A team of true professionals. As first time pool owners, we were faced with so many options we really didn’t know where to start. It’s such a big investment you want to make sure you are choosing the right system and product for your property and we were assured throughout the project that choosing a Compass One Piece was right for us (Trainer XL FB) Although we installed late in the season, the pool has already created many happy days (and nights) with friends and family! Can’t wait for next season!

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Reply from Compass Ceramic Pools UK 2025.11.21

Thank you for taking the time to share such a detailed, 5-star review. It’s great to hear that Mike, Ryan, and the installation team were able to guide you through the process and help you choose the right pool for your home. We know how many options there are for first-time pool owners, so we’re pleased the XL Trainer has already delivered plenty of enjoyment. We look forward to supporting you as you get even more use out of your pool next season.

martyn durran 2025.11.15

     

There is nothing better for the inexperienced (our first pool) than to engage the services of a very experienced pool manufacturer and installer. Our sales consultant Tracy, took time to walk us through the process, understand what we needed in terms of specification and budgets. Ordering a pool can be a daunting task, Compass gave us the confidence to “take the plunge” The installation was very enjoyable and fascinating, Alan and his team were so professional and skilled, they almost made the install look simple. The team took the time to explain the processes and how the pool system worked, which gave us even more confidence that we would be able to look after the pool once we were on our own. We can’t recommend Compass and their staff enough. From start to completion, they have been a joy to deal with.

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Reply from Compass Ceramic Pools UK 2025.11.21

Thanks for sharing such a considered 5-star review, Martyn. We’re really pleased to hear that Tracy was able to guide you through the options and help you feel confident in choosing the right pool for your home. It’s also great to know that Alan and the installation team made the process clear and straightforward, especially as this was your first pool. We appreciate your recommendation and are glad the experience from start to finish felt smooth and supportive. We hope you enjoy your pool for many years to come.

Tim Ashlin 2025.10.14

     

Excellent service from Penny and Mike (seems to be a consistent theme with these two on these reviews)! I had lots of questions in the months running up to choosing a pool and deciding on the spec of all the associated equipment. Penny couldn't have been more helpful, helping me to make the best choices for my needs, explaining some of the more technical aspects, and making several trips to site with Mike to go through everything in person. I was very surprised to see her lugging ballast and granite slabs, going around with the spirit-level and checking the chemistry on the week of installation, as I'd assumed that would be a different team, but it was all part of the service and explains why her and Mike's knowledge of the products and equipment was so good! Overall, we're really happy with the pool and I can't wait until the landscaping around it is finished so we can start using it properly in the spring! Our landscaping company has also commented on the quality of the setup; they see a lot of pools so I found their seal of approval very reassuring. Thanks again to Penny and Mike - great job!

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Reply from Compass Ceramic Pools UK 2025.11.21

We really appreciate you taking the time to leave such a comprehensive 5-star review. Penny and Mike take pride in guiding customers through every stage, so it’s brilliant to hear how helpful you found their advice and hands-on approach. It’s also lovely to hear that your landscaping company commented on the standard of the installation. We’re glad you’re happy with the pool and hope you get maximum enjoyment from it once the landscaping is finished in the spring.

Ad 2025.09.22

     

We had a brilliant and truly turnkey experience with Penny and Mike, one of Waterstream’s teams. Penny handled our initial enquiry and managed initial meetings, pool choice and specification, site visits and the entire installation process. We couldn’t be happier with the quality of the pool or the whole process which ran on time and on budget. Penny, Mike and the superbly choreographed cast of delivery and crane drivers etc were without exception a delight to have around. I’ve never seen anyone graft like Penny does, dealing with sales enquiries and supporting customer in between managing our install, shovelling ballast and running barrows; I wish she worked for my business! The whole process has been a pleasure and we’re very happy that we have a top quality pool, installed and working within a very short time from initial enquiry. Thanks Penny and Mike.

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Reply from Compass Ceramic Pools UK 2025.09.26

Thank you for such a detailed, 5 star review. We’re delighted that your experience with Penny, Mike, and the Waterstream team was smooth and enjoyable from start to finish. Your recognition of the team’s dedication and the well-coordinated installation really reflects the care we put into every Compass Pool project. We truly appreciate you sharing your experience and helping future pool owners understand what working with us is like. Enjoy your pool!