Sue Hallett 2026.08.04

Compass were brilliant from planning my indoor pool house right through to completion. Professional, friendly and a pleasure to have on site. Would not hesitate to recommend them.

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Reply from Compass Ceramic Pools UK 2026.08.07

Thank you for leaving this review. An indoor pool house is a complex project, so it's great to hear the whole process worked well for you.

The planning stage on a build like this carries a lot of weight, and getting that right is what makes everything that follows run smoothly. We're pleased that came through from start to finish.

Thanks for the recommendation - we hope you're enjoying the pool.

Richard Smallman 2026.07.28

Great experience. We have a beautiful pool and the whole team were amazing. Penny and Mike came to commission the pool and left it crystal clear and looking superb. Mike then came for the handover and gave me clear instructions and helped me understand the systems. Would highly recommend any time, just made the project so easy and seamless Thanks again

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Reply from Compass Ceramic Pools UK 2026.08.07

Thank you, we're really glad to hear the pool is looking and performing as it should.

Commissioning and handover are stages that don't always get the attention they deserve, but they matter. Leaving a pool in perfect condition and making sure the customer genuinely understands how to run it - rather than just handing over a manual - is something the Waterstream team takes seriously on every project.

We hope you get years of enjoyment out of it. Thanks for the recommendation.

Alison Ayling 2026.07.13

Our first summer using the pool as we hadn’t moved into our home until late last year. It is the best investment we have ever purchased. From the planning to completion Sheila and her term worked efficiently to achieve something special that we can use for years to come.

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Reply from Compass Ceramic Pools UK 2026.07.17

Thank you for leaving this review - and what a first summer to have the pool up and running.

The planning and installation are what we focus on, but moments like this - customers actually using and enjoying their pools - are what the whole project is really about. Fingers crossed for more warm days and plenty of opportunities to swim!

Steve Bird 2026.07.02

Absolutely fantastic experience using these guys . Nick who sold us the pool was great and Penny and Mike really are the business! Nothing to much trouble, very professional and believe me they know their stuff . Well done team excellent experience.

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Reply from Compass Ceramic Pools UK 2026.07.17

Thank you for this - we're really pleased to hear the whole experience was positive. Having a team that knows the product inside out and brings that expertise to every stage of the project is something we're committed to across the board, so it's great to hear that came across.

We hope you're getting plenty of use out of your Compass pool. Thanks again for taking the time to share this.

michael kirsh 2026.06.25

Mike and Penny were absolutely brilliant. We have had several pools made for us over the years but this was the best experience of all. they were truly professional, efficient, and really made our two weeks of construction easy. the pool looks phenomenal and works great. they've done a wonderful job. we would highly recommend Penny and Mike at compass pools

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Reply from Compass Ceramic Pools UK 2026.06.26

Thank you for this - and for the comparison, which means a lot given your experience with previous pool builds.

Efficient, professional delivery over a two-week construction period isn't accidental - it's the result of careful planning and a team that works well together on site, every time. We're glad that came through clearly for you.

It's great to hear the pool is performing as well as it looks. Thank you for recommending Compass Pools, and for taking the time to share your review.

SStew 2026.06.19

Our Compass pool has been officially handed over to us & we are very happy. Tracy has been phenomenal throughout the whole process, answering all of our many questions & reassuring us - it's a huge decision to make after all. The biggest concern we had was getting the pool off our lane, down the drive and over the house. Elliot had this well under control. The drivers & crane operator were unbelievable and even the neighbours enjoyed watching the process. Post handover, we have had a couple of teething issues, which is to be expected with a new install. The engineers have been at hand and have been very helpful, although I think the company needs to get a better handle on this side of the business and a dedicated Customer Service Manager is very much needed.

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Reply from Compass Ceramic Pools UK 2026.05.06

Thank you so much for taking the time to share this, it means a lot to the whole team.

A pool installation is one of the biggest decisions a homeowner can make, and we never lose sight of that. From the first conversation through to handover day, every member of the Compass team is focused on making sure the process feels as seamless and stress-free as possible, whether that's answering questions along the way, careful project planning, or the precision required on delivery and installation day itself.

The logistics of getting a pool into position can be one of the most complex parts of the whole project, and it's something we plan meticulously for every single customer. We're glad the whole process went smoothly - and that the neighbours got a good show in the process!

Enjoy your new pool and welcome to the Compass family.

Wesley Butcher 2026.06.19

We spent a long time deliberating who to design and build our pool and am very happy we chose Watersteam. From our very first meeting Sheila listened to our requests and found the best solution. The professionalism of the whole project was first hand and it was a joy to work with Sheila throughout the whole process.

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Reply from Compass Ceramic Pools UK 2026.06.26

Thank you for choosing Waterstream, and for sharing how the decision came about.

We know how much research and deliberation goes into choosing the right company for a pool project, and getting the design brief right from that first meeting is what sets the tone for everything that follows. Listening properly to what a customer actually wants, rather than pushing a standard solution, is something we expect from every member of the team.

We're really pleased the professionalism carried through the whole project for you. Thank you again for the kind words and for trusting us to build your pool.

C Burroughs 2026.06.02

This process has been so easy from start to finish. To begin with, we wanted to see the pool we had chosen in situ. This was arranged very quickly, and it was exactly what we were looking for. Ordering was also straightforward, and everything from that point through to delivery went exactly as expected. Once the pool was installed, we spent a few hours going through all the maintenance requirements (despite being in the middle of a building site). It was very thorough, and I’d highly recommend anyone doing this to take videos we’ve found them to be a real lifesaver. When we struggled on our own, Penny was fantastic even messaging me back on a Sunday when I was completely floundering. Now it’s all done, we feel confident about what we need to do and we absolutely love our pool. We just need the rest of the house finished before we can start swimming, but it’s there ready and waiting, along with the bottle of champagne they kindly left us as a gift. Thank you both so much we love it. Claire and Andy x

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Reply from Compass Ceramic Pools UK 2026.06.26

Thank you for such a thorough account of the process - it covers nearly every stage of what a Compass pool project should look like.

Arranging an in-situ viewing before ordering is something we encourage, because seeing the pool in a real setting makes the decision far easier than working from images alone. We're glad that helped confirm it was the right choice for you.

The maintenance handover is something we take seriously too, particularly for customers managing it alongside a wider building project. Your tip about recording the session is a good one, and we'll happily pass that on to future customers. Support doesn't end at handover, so it's good to hear you felt that, even on a Sunday.

Congratulations on the pool, and we hope the rest of the build comes together soon so you can finally put it to use. Enjoy the champagne when you do!

Gregg Cain 2026.05.19

I cannot recommend Waterstream highly enough. Mike was a pleasure to work with, from initial scoping despite all our questions being pool novices, through to a very clear handover, always responsive and helpful. Billy and the installation team were total pros, always working hard, in good spirits, kept to the expected timeline, keeping us updated on all the progress, and maintaining the site in good order. Simon’s sign off was meticulous, the attention to detail by all involved having been of the highest standard. The resulting pool (Aqua Nova 84, with a turbine which is fantastic), is first-class and will be enjoyed by family and friends for many years to come. Thanks to the entire team!

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Reply from Compass Ceramic Pools UK 2026.05.26

Thank you for leaving such a detailed and positive review.

What you've described reflects exactly how a Compass Pools by Waterstream project should run - thorough consultation at the start, a professional and well-managed installation, and meticulous sign-off process before handover. Each of those stages matters, and the standard we hold across all of them is consistent regardless of project size or complexity.

The Aqua Nova 84 is a fantastic pool and the turbine option is a popular choice for good reason - we're confident it will deliver for your family and friends for a long time to come.

Thanks again for taking the time to share your experience in such detail. It means a great deal to everyone at Waterstream.

Adam Sherry 2026.05.19

Disorganized and costly service issues The pool itself has been a joy to own for four years, and while some wear and tear is to be expected, the customer service has become very disappointing. Since the manager left, the service team seems disorganized, with high costs and little clarity on repairs or pricing. Engineers often arrive unprepared, even after advance payments, and issues remain unresolved—such as an auto dosing machine imbalance we were charged £1,000 to fix, only for the problem to persist. Over £2,000 has been spent on call-outs this year, yet no progress has been made. Attempts to escalate issues have been met with unacceptable responses like "too busy." A good product is let down by poor service. We would still like to hear from anyone in the mgt team.

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Kelly Elderkin 2026.05.18

Compass pools were amazing from start to finish, great customer service and made what was a very large project go extremely smoothly. After care had also been great.

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Reply from Compass Ceramic Pools UK 2026.05.26

Thank you for taking the time to leave a review.

Large pool projects require careful coordination across multiple stages, and delivering a smooth experience from start to finish - including after the installation is complete - is exactly what our team sets out to achieve on every project.

We're glad it reflected that. Enjoy your pool!

Stephen Vause 2026.05.06

Pool Selection Pool selection is so important, having decided on the style and size product selection took me almost a year to complete. Market due diligence, review of the technical specifications, service and support reviews together with multiple site visits to various suppliers taking most of the time. It’s a big decision and selecting Compass Pools was the best result I could ask for. Penny and Mike were just brilliant Whilst not the cheapest Compass Pools offered great value with a high quality product and top end service support.
Date of experience: 01 September, 2025

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Sarah Parkin 2026.05.02

We had a pool installed by Compass Pools earlier this year. It was a fantastic experience from start to finish. From Nick talking me through the options and answering my multiple dumb questions, Billy, Mark and Kyle that did our installation over the wettest winter in memory and then Ryan who talked me through resetting the cover open and close mechanism when it got stuck after a power cut. A really professional team and more importantly a brilliant product. Thanks guys!

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Reply from Compass Ceramic Pools UK 2026.05.06

Thank you for this - and for the record, there are no silly questions when it comes to investing in a pool. That's exactly what the sales process is for.

What stands out in your review is that you've experienced several different stages of a Compass Pools project and the team delivered consistently across all of them - from initial consultation, through a full installation during a particularly challenging winter, to post-installation support when you needed it. That end-to-end consistency is something we work hard to maintain across every project.

We're glad the product has lived up to expectations too. A Compass pool is built to last, and the after-sales support doesn't stop at handover. Thanks again for taking the time to share your experience - it means a great deal to the whole Waterstream team.

Charlie Dick 2026.04.28

Brilliant service . Communication was clear and prompt. Mike and Elliot were very helpful throughout. Vitali and his team made sure the process went smoothly. Recommend highly, pleasure to work with the water stream team.

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Reply from Compass Ceramic Pools UK 2026.05.06

Thank you for the kind words and for taking the time to leave a review.

Clear, prompt communication isn't something we treat as a bonus - it's a core part of how every Compass Pools by Waterstream project is managed from initial enquiry through to completion. A pool installation involves a lot of moving parts, and keeping customers informed and confident throughout is something the whole Waterstream team takes seriously.

We're really pleased the process went smoothly for you, and we appreciate the recommendation. We hope you're enjoying your Compass pool.

Charles Berkeley 2026.04.21

very professional team in all ways from the initial consultation to installation to after care .We were very impressed in our discussions on choosing the style of pool and colours and any extras wanted. The installation team were friendly and professional and the job was done well. Mike Tucker gave us details for aftercare and explained the heating and cleaning process for the pool well.

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Reply from Compass Ceramic Pools UK 2026.04.24

Thank you for the detailed feedback. We have clear standards for how a professional pool installation should be handled, so it is rewarding to see those goals met throughout your project.

Our team puts a lot of focus on the consultation and design phase to ensure the final style and colours are exactly what you expect. We also believe that a successful project relies on a clean, efficient installation process and a thorough handover regarding pool maintenance and heating systems. Hearing that our team delivered on all these fronts is exactly what we aim for.

Katie Kaufman 2026.04.17

We are so excited we now have a water stream pool installed. From start to finish they were so helpful and always accessible. Particularly sheila who would always respond quickly and go above and beyond with anything we needed or any questions we had. We are happy with how everything works and the kids are absolutely loving it. Easy to use and maintain.

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Reply from Compass Ceramic Pools UK 2026.04.24

Thank you for the five-star review - we're glad to hear your family is already enjoying your new pool. We know that a project like this involves a lot of moving parts, so we make it a point to stay accessible and responsive from the initial design through to handover.

One of our main aims is to ensure that even the most advanced pool installations are easy to use and maintain for our customers. Knowing that the system is working perfectly for you is exactly why we do what we do, so thank you for your feedback.

Adam Moss 2026.04.15

All round a great service from a very helpful team. Very happy with our new pool!!

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Reply from Compass Ceramic Pools UK 2026.04.24

We’re glad to hear you’re happy with the results. Delivering a straightforward, professional installation is exactly what we set out to do, so it’s great to see the team hit the mark for you.

We take a lot of pride in handing over high-quality swimming pools that are built to last and ready to use. Knowing that the process was seamless for you is the best feedback we can get. Thanks for the five-star review and enjoy your new pool!

Jonathan McMaster 2026.04.01

I needed a little help with an issue with the pool and Ryan guided me throughout. I have little to no experience with pool and Ryan was really helpful and patient with me. I really appreciated then help. Many thanks Ryan

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Reply from Compass Ceramic Pools UK 2026.04.02

Thanks for the 5-star review, Jonathan. Don't worry, everyone is a beginner at some point, and we're happy Ryan could help you feel more confident with your pool. We'll be sure to share your feedback with Ryan, he’ll really appreciate the recognition.

Marcus 2026.01.08

Very happy with the product and service we have received. Mike and the team are very professional, approachable and technically excellent and I would definitely recommend Compass pools to anyone.

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