Linda Kirby 2026.01.11

I would definitely use Clearview again as I felt listened to and not pressured at all. I am so pleased with my composite door, gives the house a new look. Thanks to all involved at Clearview.

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Reply from Clearview Home Improvements 2026.01.12

Dera Linda,
Thank you for your lovely review. We’re delighted to hear that you felt listened to and never pressured, and that your new composite door has given your home a fresh new look. Your kind thanks mean a lot to the whole Clearview team, and we really appreciate your recommendation.
Warm Regards,
The Customer Care Team.

Sehar Graham 2026.01.08

Clearview have built our orangery, external guttering, roof facings, and porch - all over a period of 15 years! Always to a high standard, recently we have had new windows fitted by them, again to a high standard. 100% recommended!

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Reply from Clearview Home Improvements 2026.01.12

Hello Sehar,
Thank you for your wonderful feedback and continued support over the years. We’re delighted to hear that all of your projects, from the orangery and porch to the recent window installation, have been completed to a high standard. Your long-term trust and 100% recommendation truly mean a great deal to the Clearview team.
Kind Regards,
The Customer Care Team.

Nasser Malik 2026.01.07

£38,000 pound lights and a massive hole in my home. The have been trying to fix a leak that was reported 2 month after the completion of the project. They have been trying to fix this for 5 years, yes that right 5 years, and they call themself highly skilled. They lie to your face, like when the did not show up, because my job got mixed up, wait for this, with a guy who had the same name as me, who had the same conservatory built, had the same issue as me and live only 2 mile away...... really? winning the lottery is easier. Thye then come to you house and explain to you about how they will test the fault with a probe, the advised that anything below 20 is condensation anything else is a leak. It read 27, now apparently filling a hole with insulation will fix the leak issue as confirmed by their own probe test, but over night its changed to condensation. How does that work? Customer service is garbage, i really cannot sum that up in any other way. They uses cheap as chips contractors who really do not care about the standard they do the job to. Honestly if you take any thing from this, avoid them at all costs, I am now in the process of perusing them thought the courts as i have just had enough of their incomitance. PS, they agreed Phil hue bulbs in the contract for the conservatory, the then tried to palm me off with TEMU specials, had a fight to get them to fulfil what was in the written contract. This is what you are dealing with save your money and your sanity stay well well away. It is worth know that under the consumer law you can fully reject their product up to 6 years after install for poor service and not of satisfactory quality which is what my team will be arguing in court as it taken them 5 years and still no guaranteed fix. UPDATE to Clearviews response This is the sort of customer service you can expect from the head of customer service. Food for thought before handing your money over. Rather concerning it took this company 5 years to notice there was no insulation, and you want to trust them with most peoples largest assets? why would they fit 2 cavity trays if one did not fail? Also take a look at a response further down by elaine tyrer, she also suffered with no insulation, seems to be a patter in ClearView's modus operandi and very telling how they treat Reasonable Care and Skill when perfuming work, which is protected under section 49 of the consumer right act 2015, and can invalidated the clauses on the back of their contract, worth noting maybe

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Reply from Clearview Home Improvements 2026.01.08

Hello Mr Mailk,
Thank you for taking the time to share your feedback. We are very sorry for the length of time this issue has been ongoing and for the frustration and disruption this has clearly caused you. We fully appreciate how upsetting it is to experience repeated visits without a final resolution, and we regret that this matter has not yet been concluded to your satisfaction. That said, we would like to clarify that at no point has anyone intentionally misled or lied to you. Any information provided regarding testing, attendance, or remedial actions was shared in good faith based on the findings and understanding at the time. Where assessments or conclusions have changed, this has been due to further investigation rather than any attempt to misrepresent the situation.
We also acknowledge your concerns regarding communication, contractors, and product specifications. These points have been noted and are taken seriously. While we respect your right to pursue the matter further, we remain willing to engage constructively and review the issues objectively. We regret that your experience has led you to feel this way and acknowledge that, on this occasion, we have fallen short of the service you expected.
Kind Regards,
The Customer Care Team.

inside man 2026.01.07

Avoid at all costs - shocking service £38,000 pound lighter and a massive hole in my home. The have been trying to fix a leak that was reported 2 month after the completion of the project. They have been trying to fix this for 5 years, yes that right 5 years, and they call themself highly skilled. They lie to your face, like when the did not show up, because my job got mixed up, wait for this, with a guy who had the same name as me, who had the same conservatory built, had the same issue as me and live only 2 mile away...... really? winning the lottery is easier. Thye then come to you house and explain to you about how they will test the fault with a probe, the advised that anything below 20 is condensation anything else is a leak. It read 27, now apparently filling a hole with insulation will fix the leak issue as confirmed by their own probe test, but over night its changed to condensation. How does that work? Customer service is garbage, i really cannot sum that up in any other way. They uses cheap as chips contractors who really do not care about the standard they do the job to. Honestly if you take any thing from this, avoid them at all costs, I am now in the process of perusing them thought the courts as i have just had enough of their incomitance. PS, they agreed Phil hue bulbs in the contract for the conservatory, the then tried to palm me off with TEMU specials, had a fight to get them to fulfil what was in the written contract. This is what you are dealing with save your money and your sanity stay well well away. It is worth know that under the consumer law you can fully reject their product up to 6 years after install for poor service and not of satisfactory quality which is what my team will be arguing in court as it taken them 5 years and still no guaranteed fix. UPDATE to Clearviews response This is the sort of customer service you can expect from the head of customer service. Food for thought before handing your money over. Rather concerning it took this company 5 years to notice there was no insulation, and you want to trust them with most peoples largest assets? why would they fit 2 cavity trays if one did not fail? Also take a look at a response further down, she also suffered with no insulation, seems to be a patter in ClearView's modus operandi and very telling how they treat Reasonable Care and Skill when perfuming work, which is protected under section 49 of the consumer right act 2015, and can invalidated the clauses on the back of their contract, worth noting maybe Dear Mr We would like to reassure you that your property has not been left in a vulnerable or unsafe condition. The internal area exposed during our investigation is protected and does not present any risk of rain ingress or further damage. The cavity is not externally open and there is no route for water penetration. Following our attendance yesterday, our engineers have confirmed that the issue was caused by condensation. Once sections of internal plasterboard were removed, it was evident that the affected area had not been insulated during the original installation. This resulted in cold
Date of experience: 06 January, 2026

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Tanya Pole 2026.01.06

Love the door and left it a while to make sure I was 💯 happy and we would highly recommend Clearview

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Reply from Clearview Home Improvements 2026.01.08

Hello Tanya,
Thank you for your lovely review. We’re delighted to hear that you love your door and that you took the time to ensure you were completely happy with it. Your recommendation means a great deal to us, and we really appreciate your support.
Warm regards,
The Customer Care Team.

Chris W 2025.12.23

Very pleased with Clearview. Great company, very profesional. The quality of products and services is excellent. Good communications throughout the service. 5 Star +++++.

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Richard Carey 2025.12.20

Recently had a new front door fitted. The team were fantastic! on time, polite and cleaned everything up when they had finished. The door looks great and exactly as we wanted. I just cant fault the team at Clearview. Thanks guys!

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Reply from Clearview Home Improvements 2025.12.22

Hi Richard,
Thank you for your kind feedback. We’re delighted to hear the team were punctual, polite, and left everything clean and tidy, and that you’re so pleased with your new front door. Thank you for choosing Clearview and for taking the time to leave such a positive review.
Warm Regards,
The Customer Care Team.

Wendy Lewis 2025.12.19

From the Warrington and Nantwich showroom staff, the sales and survey gents that came to the house and then the 2 great fitters- Clearview have been helpful, friendly and very skilled at what they do. The service has been responsive and excellent from start to finish. We’ve now got 2 beautiful doors and a new window - thank you!

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Reply from Clearview Home Improvements 2025.12.22

Dear Wendy,
Thank you for your lovely review. We’re delighted to hear that the teams at our Warrington and Nantwich showrooms, along with the sales, survey, and fitting teams, all provided such helpful and professional service. It’s great to know you’re pleased with your new doors and window. We’ll be sure to pass your kind comments on to everyone involved — thank you for choosing Clearview.
Kindest Regards,
The Customer Care Team.

Yasser Mahmood 2025.12.18

Had my orangery installed 10 years ago and it was project managed like a dream. From day 1 to completion everything was done timed to perfection. Then recenty I needed a gutter replacement and Barry couldnt do enough to help me locate and replace the damaged part. A credit to this whole company and staff who make it work so well.

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Reply from Clearview Home Improvements 2025.12.18

Dear Yasser,
Thank you for taking the time to share your experience. We’re delighted to hear that your orangery installation was so well managed from start to finish and that, even 10 years on, our aftercare service continues to meet the same high standard. Barry will be especially pleased to know his help in sourcing and replacing the gutter was appreciated. Your kind words about the team and the company as a whole mean a great deal to us.
Warm Regards, The Customer Care Team.

Sarah Boycott 2025.12.15

Great customer services. I had a problem with my windows which were repaired under warranty. The team went far above my expectations to ensure the repair was done despite having to overcome access issues. Really fab service and wouldn’t hesitate to buy from this company again.

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Reply from Clearview Home Improvements 2025.12.18

Hello Sarah,
Thank you for your lovely feedback. We’re really pleased to hear that our team exceeded your expectations and were able to complete the repair under warranty, even with the access challenges. Providing reliable aftercare and seeing issues resolved properly is very important to us. We truly appreciate your recommendation and would be delighted to help you again in the future.
Many Thanks, The Customer Care Team.

Ann Fleming 2025.12.13

Honestly an absolutely appalling company - my one room extension was started almost a year ago and it's still not finished!! The project manager assigned to my job, Paul, ignores emails constantly. I have had so many issues with this company I can't even list them all!! To name a few, they knew my room was going to be used as a wet room but they built a flat floor with the drain right next to the wall so when it came to me getting the shower floor fitted I had to pay someone else to build up the floor so the water drained. The drain was covered partially by the plasterboard so again I had to pay to get this fixed. I was told the only drain I could have in the room was an outside plastic drain, completely untrue but again cost me more to get a proper indoor drain fitted. The first attempt by their cleaners was appalling it was as if nothing had been done or they had done it blindfolded or drunk! They threw away a brand new role of material that I had bought costing £114 and instead of refunding me told me they would take it off the £500 balance that I will need to pay if they ever finish the job! It was their mistake so why should I be out of pocket by replacing something they had taken which wasn't theirs. To put this into context this was roughly around March time. There are so many other issues but they are just not interested - I tried to complain about the complete lack of responses from Paul and got absolutely nowhere- once they have your money they couldn't care less - AVOID AVOID AVOID Update 28/11 - I am still no further along - I contacted Clearview on 17/11 as promoted to by their comment on a Trust Pilot review. They responded the same day saying they wanted to help to get a timely completion of everything that is outstanding - no apology though but I thought great at least they responded quickly. I should have known better. I responded the same day and got nothing back until I sent 3 further chasers for updates on 19th, 21st and 24th Nov. I also got an email from Paul on 24th who blamed Andy the person doing the render saying he had been chasing for weeks. I doubt this is true. No comment on the damage to my fashias that needs fixing. It's now 28/11 and a further week has been lost with no progress. This company are an absolute joke - once they have your money they either couldn't care less or hire people with absolutley no skill to do the job they have been brought in to do. I would add that on the whole the tradespeople have been good, including Andy it's the organisation staff who are appalling! Update 12th Dec - even after multiple chasers I am no further along and still have an unfinished extension - this company are a complete joke and have no understanding of what the term customer service means. They constantly ignore emails even the person who in response to the Trust Pilot review said he wanted to get everything sorted for me!! Absolute waste of space! At this rate I doubt they will ever bother to finish my extension or fix the damage they have done

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Reply from Clearview Home Improvements 2025.12.15

Hello Mrs Fleming,
We are genuinely sorry to read about your experience and the frustration this situation has caused you. Please accept our sincere apologies for the delays, communication issues, and the impact this has had on you. This is not the level of service we aim to provide, and we fully understand how disappointing it must be to have a project extend far beyond the expected timeframe.
We acknowledge your concerns regarding communication and the handling of various aspects of the project, and we regret that you have felt unheard throughout this process. Your feedback has been escalated internally so that it can be reviewed thoroughly.
With regard to the outstanding rendering works, these can only be completed once suitable weather conditions allow, as proceeding in poor conditions would risk compromising the finish and longevity of the render. As soon as conditions are appropriate, this work will be prioritised and completed.
We appreciate your patience to date and understand it has been tested. A member of our management team will remain involved to ensure the remaining items are brought to completion as quickly as possible.
Thank you for taking the time to share your feedback.
Kind Regards,
The Customer Care Team.

Mags 2025.12.09

Great Customer service. Very promp and super quick response to fix a faulty latch on a bedroom window . Very pleased with the level and quality of service. Long term customer 😊

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Reply from Clearview Home Improvements 2025.12.15

Dear Mags,
Thank you for your kind words. We’re delighted to hear that you received prompt and efficient service in resolving the faulty window latch, and that you’re pleased with the quality of our work.
We truly value your loyalty as a long-term customer and appreciate you taking the time to share your experience. Please don’t hesitate to contact us if we can help again in the future.
Warm Regards,
The Customer Care Team.

Brent Sandiford 2025.12.05

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Reply from Clearview Home Improvements 2025.12.15

Hello Brent,
Thank you for your 5* rating.
Kindest Regards,
The Customer Care Team.

Henry Gregson 2025.12.05

We had a shattered glass inner roof panel caused by an unusual thermal shock , a this company went above and beyond from start to finish. They arrived the same day off notification , cleared all the broken glass , made everything completely safe and water tight and kept us updated throughout the whole process. As soon as a replacement panel arrived they fitted it promptly and professionally . What impressed us most was that even though this incident was outside the glass warranty , they carried out the repair free of charge because the damage was such an unusual occurrence. Their integrity, workmanship and customer care are exceptional. Highly recommend this company - a genuine five star experience

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Reply from Clearview Home Improvements 2025.12.15

Dear Henry,
Thank you so much for your fantastic review. We’re delighted to hear that our team was able to respond promptly and support you throughout the entire process, especially given the unusual nature of the thermal shock damage. Making your property safe and watertight the same day was a priority, and it’s great to know you felt well informed at every stage.
We’re especially pleased that our approach, integrity, and workmanship stood out to you. Even when an issue falls outside of warranty, we believe in doing the right thing wherever possible, and your comments truly mean a great deal to the whole team.
Thank you for your kind recommendation and for choosing us—we’re always here if you need anything in the future.
Warm Regards,
The Customer Care Team.

Stephen Rogers 2025.12.04

We had a great experience with Clearview Home Improvements. The team was friendly, professional, and really took pride in their work. The quality of the new door and side window is spot on, we noticed a difference in both sound and heat insulation straight away. It’s made our home much more comfortable, and the added curb appeal is a bonus. We’re genuinely pleased with the whole process and the end result. Thank you.

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Reply from Clearview Home Improvements 2025.12.05

Dear Steve,
Thank you for your kind words. We’re thrilled to hear that you’re happy with your new door and side window, and that they’ve made a noticeable difference in comfort and insulation. It’s wonderful to know our team’s professionalism and pride in their work made your experience a positive one.
We truly appreciate your feedback and hope you enjoy your upgraded home for many years to come.
Warm Regards, The Customer Care Team.

Chris Carr 2025.12.04

The team from Clear View were absolute professionals, from the initial consultation to the final installation. Their expertise, attention to detail, and commitment to quality were evident every step of the way. The design process was great. The build team were efficient, tidy, and respectful of our home, and the finished product is exactly what we hoped for. Every member of the team, from the sales team to the installation crew, were friendly, approachable, and dedicated to ensuring I was thrilled with the result.

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Reply from Clearview Home Improvements 2025.12.05

Hi Chris,
Thank you for your wonderful feedback. We’re delighted to hear that every stage of your project, from consultation to installation, met your expectations.
It’s fantastic to know our team’s professionalism, attention to detail, and commitment to quality made a positive impression, and that you’re thrilled with the finished product. We truly appreciate your kind words and your recognition of the whole team’s efforts.
Many Thanks, The Customer Care Team.

Elaine Gilliney 2025.12.01

Had a small problem they came and fixed within 2 weeks the man who came was polite and curtious and sorted problem out in no time I like having the security of knowing your covered with your warranty in problems which may occur 👍👍

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Reply from Clearview Home Improvements 2025.12.02

Dear Elaine,
Thank you for taking the time to share your feedback. We're pleased to hear that our team was able to resolve the issue quickly and that the engineer who attended was polite, courteous, and efficient.
It’s great to know that the reassurance of your warranty gives you added peace of mind—that’s exactly what it’s there for. We appreciate your kind words and are always here should you need us in the future.
Kindest Regards,
The Customer Care Team.

David Rowland 2025.11.27

Exceptional aftercare service even when out of warranty. Friendly and helpful. Highly recommend for new installation or aftercare.

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Reply from Clearview Home Improvements 2025.11.27

Hello David,
Thank you so much for your wonderful feedback. We’re delighted to hear that you were pleased with our aftercare service, even beyond your warranty period. Providing friendly, helpful, and reliable support is something we take great pride in, so it’s fantastic to know this made a positive difference for you.
We truly appreciate your recommendation and look forward to being here whenever you need us—whether for future installations or continued aftercare.
Thank you again for choosing us.
The Customer Care Team.

Jacqueline Hunt 2025.11.26

We were very pleased with the response from Clearview Home Improvements when we had a problem with two of our existing windows fitted some time ago. Upon first contact every effort was made to resolve the issue, resulting in two new windows at no cost to ourselves. From first contact with Barry, the Aftercare Manager, through to the two fitters on installation day, I can’t praise Clearview enough for its customer commitment and service, especially as our problem occurred 9 years into a ten year guarantee. Other companies often aren't interested once the initial job has been completed and paid for. It was very refreshing to receive such prompt and efficient service. I can't praise Clearview enough and would highly recommend them to others.

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Reply from Clearview Home Improvements 2025.11.27

Dear Jacqueline,
Thank you for taking the time to share your experience. We’re thrilled to hear that our team—from Barry in Aftercare to the fitters on installation day—was able to resolve your issue promptly and efficiently, even nine years into your ten-year guarantee.
At Clearview, we pride ourselves on supporting our customers long after the initial installation, and it’s wonderful to know that our commitment to service made such a positive impression. We believe that providing ongoing care and attention is just as important as the quality of our products, and your feedback reinforces the importance of this approach.
We truly appreciate your kind words and recommendation, and we’re delighted that you’re so happy with the outcome. Thank you for trusting Clearview—we look forward to being here for any future needs.
Warm Regards,
The Customer Care Team.

Jane 2025.11.24

Excellent after sales service from the initial communications with Tim with the follow up work done by Darren

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Reply from Clearview Home Improvements 2025.11.27

Dear Jane,
Thank you for your feedback. We’re delighted to hear you had excellent after-sales service, from Tim’s initial support to Darren’s follow-up work. We appreciate your kind words and recommendation.
Kind Regards,
The Customer Care Team.

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