ChiroFusion Reviews

Hi Dr. Novicky,

Thank you for sharing your feedback. We’re sorry to hear you’re still experiencing performance issues and we want to address your concerns clearly.

1. We always investigate your reports. Each time you've contacted us over the years, our team has tested your account immediately and escalated issues when needed. Several of your past concerns—text reminders, scrolling, modifiers, and global slowness—were resolved within hours or days. We never ignore valid bugs, and when we can reproduce a problem, we fix it quickly.

2. Many issues have been linked to device or setup factors. Across multiple tickets, we found factors such as shared logins, Chrome updates, browser extensions, autofill tools, and internet speeds near minimum thresholds. These are common causes of slowness in cloud-based systems, which is why our team asks the same troubleshooting questions—they help pinpoint whether a problem is system-wide, account-specific, or device-specific.

3. Your current issue cannot be replicated without a live connection. For the recent spinning/loading concerns, we tested immediately and have not been able to reproduce the behavior, nor have we received similar reports from other offices. To diagnose this properly, we do need to connect directly to your device, as previously offered. Without that step, our development team does not have the technical details required to move forward.

4. We’re ready to resolve this with you. We’re not asking you to “fix” anything—only to allow us to view the environment where the issue is happening so we can identify and correct the cause. We’re committed to helping, and we can schedule a remote session at your convenience.

Please reach out when you’re ready, and we’ll prioritize your case.

— The ChiroFusion Support Team

John, thank you so much! We're glad to hear the transition was smooth and that you're enjoying the software.

Thank you for taking the time to share your feedback and for being a valued client for the past five years. We’re glad to hear that you find ChiroFusion straightforward, well-organized, and easy to use — and that it’s helped streamline your office management, notes, and billing processes.

I’d like to clarify a few points raised in your review:

Pricing: At no time have I, or anyone at ChiroFusion, promised that pricing would never increase. That would be both misleading and unrealistic. Like all software companies, we must occasionally adjust pricing to keep pace with inflation, rising operating expenses, and the ongoing costs of updating and maintaining our platform. That said, we are proud that in the past six years we have implemented only one nominal price increase, and we work hard to keep our pricing highly competitive within the chiropractic software market.

Support: All of our plans include free support. The only paid support option we offer is priority phone support, which is bundled with our ChiroFusion Complete plan or can be added for $59/month. We also make single support sessions available for a fee for practices that prefer pay-as-you-go assistance. We believe this structure provides flexibility while ensuring every client has access to the help they need.

Clinical Features: We appreciate your comments regarding rehabilitative exercise documentation. While our system is highly optimized for standard PART documentation, we are continually enhancing features across all areas of patient care and will keep your feedback in mind as we refine our rehab documentation tools.

We’re grateful for your loyalty and the many colleagues you’ve referred to us. Feedback like yours helps us grow stronger while staying focused on delivering maximum value to our users.

— Damon Cozamanis, President/CEO

Thank you so much for the kind words! We're thrilled to hear that ChiroFusion has made such a positive impact on your practice—from improving collections and functionality to giving you more time outside the office. That’s exactly what we strive for. If there’s ever anything more we can do to support your success, don’t hesitate to reach out.

Hi William,

Thank you for such an outstanding review!

We’re honored to hear that ChiroFusion stands out among the many EMRs you’ve used. From setup and training to documentation and billing, we’ve worked hard to build a platform that makes running your practice smoother — and it’s incredibly rewarding to know we’re hitting the mark.

It’s especially great to hear that our support team has earned your trust. We believe great software should always be backed by great people, and your feedback reaffirms that commitment.

Thank you for being part of the ChiroFusion community — we’re grateful to support your success!

Warm regards,
The ChiroFusion Team

Naomi,

Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations.

We’d like to clarify a few important points. Contrary to the claim that ChiroFusion is outdated, our platform is built on advanced, modern web technologies and is optimized for speed, security, and scalability across devices. We release new features and system enhancements monthly, based directly on client feedback and industry standards — ensuring our users always have access to a powerful, evolving platform.

Regarding billing, our subscription model is structured monthly to provide flexibility, and our cancellation policy is clearly outlined in our agreement to ensure transparency and fairness. That said, we're always evaluating ways to improve user experience and welcome suggestions.

Hi Billing Staff,

Thank you so much for taking the time to share your experience! We're thrilled to hear that your migration to ChiroFusion went smoothly and that the platform is helping streamline your workflow from scheduling through billing. It's great to know your patients are enjoying the convenience of text reminders and emailed receipts—those features were built with exactly that in mind. We truly appreciate your recommendation and look forward to continuing to support your practice's growth and success. Please don’t hesitate to reach out if there’s ever anything you need!

Dr. Kimbrell,

We appreciate your clarification, but we must respectfully address several inaccuracies in your updated review.

First and foremost, ChiroFusion has never and will never engage in shady business practices. Our company has proudly served the chiropractic community for over 15 years, and we’ve maintained a strong 4.8/5.0 average rating across more than 1,000 online reviews. That reputation has been built on transparency, reliability, and unwavering customer support.

Regarding your specific situation:
Your account was reactivated in March 2024 after being suspended for non-payment. At that time, we offered to move you to a monthly plan—a gesture of goodwill that falls outside our standard policy. You declined and opted to remain on the annual plan, fully aware that it would auto-renew on April 4, 2025.

Our Terms of Service—agreed to at the time of sign-up—clearly state that all subscriptions auto-renew unless cancelled with 30 days’ notice. No cancellation request or communication was received from you prior to renewal.

While we understand your frustration, your assertion that there was zero communication is not accurate. The responsibility to manage cancellations rests with the account holder, and there was no error or miscommunication on our end.

We’re always open to resolving concerns through respectful and constructive dialogue. That said, publicly labeling our company as “shady” and threatening to spread negative reviews among peers is both unfair and misaligned with the facts.