Verified Company
Came out Sunday night to diagnose the problem. Shuffled schedule to get here in the morning. They started a test, hopped to another job, confirmed the fix and recharged the system. Pleasant, efficient and shared some knowledge to improve efficiency. As good as possible on a hot day. They have been our contractor since they installed the new unit a decade ago. Use them đ
I got a whole new system at a price I was comfortable with.
the installation was on time, efficient and good customer service. Very happy with this process. Would recommend this company!
Reply from Childress Heating & AC
2025.12.14
Judy. Thank you for taking the time to share your experience! Weâre glad everything, from pricing to installation, met your expectations. It means a lot to our team that youâre happy with the process and would recommend us.
Scheduling for our winter tune-up was easy, we were kept informed when the technician was arriving. The technician was professional, courteous and knowledgeable. He was also efficient and informative letting us know what parts needed to be replaced and about when they would arrive so we could schedule the repair. Having the burners replaced prior to them going out is definitely appreciated with the weather we've had so far this winter.
Reply from Childress Heating & AC
2025.12.14
Hello Nancy! Thank you for the wonderful review. Weâre glad scheduling was easy and that you felt well informed throughout the process. Itâs great to hear our technician was professional, knowledgeable, and proactive in identifying the burner replacement before it became an issue. Specially during this winter weather. We truly appreciate your trust in our team.
Kal was awesome. His company installed a new HVAC system for me in June of the year. All was fine until I noticed water coming out of the condensation hose once it started getting cold. I called and Lee called me to say that was normal for the system I have. Last Friday, I came home from work and noticed that my thermostat was set on 69 when I had set it on 74. This is when I called Lee and he told me that that was normal. It was a condensating system fast-forward to Saturday I had no heat at all The condensating pipe by my system outside was frozen so the system just shut down so at that time I called and Lee told me that he would put me on the schedule for Monday. I didnât hear anything in the morning so I called and they set me up with a last-minute Appointment from 2 PM to 6 PM. When kal came by at 630, he had to cut the hose in the furnace room and put it down a drain that was in my furnace room. After he did that, he plugged everything back in turned on the system and my thermostat was working and I got heat. My question to him was if you are aware that a situation like this could happen where the hose froze outside and my system completely shut down why wasnât I Notified that something like this could.happen. I was also disappointed in the installation, which clearly was not done properly. However, Childress fire and ice stood by their warranty and KAL did a great job and he couldnât explain what happened either, but he said he would fix the problem and get back to me
Reply from Childress Heating & AC
2025.12.14
Ms. Donovan. Thank you for taking the time to share your experience and for allowing us the opportunity to address this. We truly understand how frustrating and concerning it is to lose heat, specially, during cold weather, and weâre very sorry for the stress this caused.
Youâre absolutely correct. Lee did explain the condensate and water related behavior of the system, and when Kal arrived in person- he was able to put a temporary solution in place to restore your heat by rerouting the condensate line.
We acknowledge your concern regarding not being informed that freezing could occur, and we understand why that was upsetting.
We appreciate your patience while we worked through this, and weâre grateful for your recognition that we stood behind our warranty.
Kal is committed to making this right, and our team will be reaching out this coming week to provide and schedule a permanent, long-term solution, so this does not happen again. Thank you you again for your honesty and for giving us a chance to correct the issue. Your comfort and trust truly matters to us.
Youâre absolutely correct. Lee did explain the condensate and water related behavior of the system, and when Kal arrived in person- he was able to put a temporary solution in place to restore your heat by rerouting the condensate line.
We acknowledge your concern regarding not being informed that freezing could occur, and we understand why that was upsetting.
We appreciate your patience while we worked through this, and weâre grateful for your recognition that we stood behind our warranty.
Kal is committed to making this right, and our team will be reaching out this coming week to provide and schedule a permanent, long-term solution, so this does not happen again. Thank you you again for your honesty and for giving us a chance to correct the issue. Your comfort and trust truly matters to us.
Kal was very experienced and walked is through the issues with our heat pump and solutions.
Reply from Childress Heating & AC
2025.12.04
Thank you so much for the five-star review! We're glad to hear Kal took the time to walk you through the issues with your heat pump and explain the best solutions. He truly cares about making sure our customers feel informed and taken care of. We appreciate you choosing our team and are always here when you need us!!