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Reply from Charter Senior Living Dedham
2026.10.07
Thank you for your positive review, Sara. We appreciate your support
What customers say about Charter Senior Living Dedham
Recent reviews
Transitioning a loved one into a new senior living facility is never easy, and it takes time to adjust to a new environment and new ways of doing things. I cannot say enough good things about Robert Lavalle, the Senior Sales & Marketing Director at Charter Senior Living of Dedham. Throughout this whole adjustment process, Robert has been exceptionally supportive, empathetic, and patient. He is always responsive, listens attentively to our needs, and goes out of his way to help me help my mother navigate every step of the transition. Having someone as caring and professional as Robert in your corner makes all the difference in the world. I highly recommend reaching out to him if you are exploring senior living options!
Reply from Charter Senior Living Dedham
2026.09.25
Your review made our day! Thank you for sharing such positive feedback!
My father-in-law, Brian, recently joined the Charter community, and our family couldn’t be happier with our decision. He is very happy in his new home and is constantly raving about the people, food, and activities. The building is well cared for, has a nice, clean smell and a very homey feel, and the employees are wonderful and caring. Overall, there is just a really nice vibe throughout the community.
Our family was initially hesitant to look for an assisted living home for my 83-year-old father-in-law because we had a disappointing experience in the past with my mother-in-law. I reached out to 11 assisted living facilities in the area, and Charter was by far the least expensive, but it was also one of the nicest and most accommodating.
I first reached out to Charter for a general information call, and I spoke with Robert Lavelle, the Senior Sales and Marketing Director. Robert was by far the friendliest and most understanding of all the assisted living directors I spoke with. He answered all my questions, and I truly felt that he cared about finding the right fit for my father-in-law rather than simply trying to make a sale.
I met Robert in person with my husband, and he answered all our questions and made us feel so comfortable with our decision. He even provided us with a homemade cheesecake to take home to my father-in-law and gave us a tour of the community. We left feeling excited about this new chapter in my father-in-law’s life, and we were even more excited when we brought him back for a tour. Brian immediately felt at home and really hit it off with Robert and the other staff.
Robert also went to bat for our family and helped us get my father-in-law into a one-bedroom apartment rather than a studio. It was clear from the beginning that he genuinely wanted what was best for our family.
We are so happy with our decision to choose Charter. My father-in-law is happy, comfortable, and truly feels at home, which is exactly what we had hoped for. Robert and the entire Charter team made what could have been a very difficult and emotional process feel so much easier.
Thank you to everyone at Charter for taking such good care of Brian and helping make this new chapter such a positive one for our family!
Reply from Charter Senior Living Dedham
2026.09.24
We’re glad to hear this, Laura. Our goal is always to create a safe, supportive place where residents and families feel comfortable.
Visited a friend and was very impressed
Reply from Charter Senior Living Dedham
2026.08.26
Your feedback means a lot to us, Ellie. We’re grateful for the trust you’ve placed in our community.
There is no place I'd rather have
My Mother live than at Charter Senior Living. The employees are very professional and very pleasant. The facility is clean and beautiful. Thank you.
Reply from Charter Senior Living Dedham
2026.08.18
We truly appreciate your kind words about the experience at Charter Senior Living of Dedham. Our team works hard to provide thoughtful, respectful care, and it’s encouraging to see that reflected in your review.
If you are looking for a place full of genuinely caring humans to help look after your loved ones, this is it. I cannot say enough about Charter of Dedham staff as well as the actual physical space. They have thought of all the little things to help make life easier and more engaging especially when transitioning someone to assisted living can be really traumatic. Please consider Charter for your ageing loved ones. You will find a loving staff and feel confident that you’ve made the right decision.
Reply from Charter Senior Living Dedham
2026.07.25
Thank you for sharing your perspective, Colleen. Hearing directly from families helps us continue improving and serving with care.
Charter Senior Living in Dedham-
If you're looking for a senior living community that provides exceptional care, support, and safety, and Dedham is a convenient location, I highly recommend Charter Senior Living in Dedham.
From my very first phone call and throughout the several weeks of planning my mother's transition from home care to Charter Senior Living, we received outstanding guidance from Robert, the Senior Sales & Marketing Director. He made what could have been an overwhelming process feel manageable by answering every question and providing support every step of the way virtually most of the time.
Once my mother moved in, the entire leadership team continued that same level of excellence. Dawn (Executive Director), Ryan (Office Manager), Deanna (Health & Wellness Director), Dianne (Sales Counselor), and the reception staff—both day and night embraced our family with kindness and professionalism. Every request or concern we had was handled promptly and thoroughly, with no detail overlooked.
The community itself is warm, welcoming, and intimate. The grounds, resident rooms, and common areas are beautifully maintained, clean, and inviting. The elegant circular seating area at the front entrance has the feel of a grand hotel, and the peaceful wooded walking path quickly became one of our favorite features.
Most importantly, my mother feels comfortable, safe, and cared for and that has made all the difference for our family. The nursing staff and CNAs are genuinely compassionate, friendly, and attentive. Knowing she is surrounded by people who truly care gives us tremendous peace of mind.
Choosing a senior living community is never an easy decision, but Charter Senior Living in Dedham is exceeded our expectations. We are incredibly grateful to the entire team for making this transition such a positive experience.
Reply from Charter Senior Living Dedham
2026.06.29
We’re honored by your review, Christine. Every resident is part of our family, and we’re grateful you feel that sense of care here.
I write this review as the daughter of a new resident. If I could, I would give more than 5 stars! My mother was previously in another memory care for 18 months. We did not do our “homework” and it turned out to not be an appropriate fit.
I ended up working with an advocate and she was amazing. She listened to our story and knew to schedule tours at places that would be potential good matches.
After 3 (one on my own) we went to Charter.
We met with the Robert Lavelle, the Sr. Sales and Marketing Director. Immediately I knew he was caring and a listener. He asked questions and put me at ease. He sincerely wanted to know about my mom and our past experience. He felt Charter could be a place that my mom would thrive. He took us to see the community and speak to some of the staff. By the time we returned to his office I felt this was going to be the place my mother could spend her remaining time… in a community of compassion, knowledge and sincerity. I did go and visit one other place and it only made me feel more confident Charter was the place.
Robert and his team…I’m thankful and grateful to all. They really go above and beyond.
If you are in the early stages of seeking memory care, I urge you to find an advocate for support. They too, are special people.
Lauren Alves
Reply from Charter Senior Living Dedham
2026.04.19
We’re honored by your review, Peggy. Every resident is part of our family, and we’re grateful you feel that sense of care here.
The team at Charter in Dedham truly cares about the well-being and livelihood of their residents. They foster a warm, engaging environment where there is always something meaningful happening. The staff makes a genuine, thoughtful effort to ensure that their Flourish residents are treated with dignity and respect, meeting them where they are and building meaningful connections.
Reply from Charter Senior Living Dedham
2026.02.03
Thanks so much for your comments, Evelyn. It’s important to us that residents and families feel cared for, and your words let us know we’re on the right path.
I had the pleasure of visiting the Charter Senior Living community in Dedham, MA yesterday. I was truly impressed by the facility and, even more so, by the genuinely caring staff. I left my visit feeling confident that my mom could really thrive in their memory care unit. Thank you to the team at CSL for spending time with me yesterday and answering all of my questions.
Reply from Charter Senior Living Dedham
2026.01.30
Your review made our day! Thank you for sharing such positive feedback!
During one of the most difficult times for both me and my family, the Charter Senior Living in Dedham provided comfort. My father had spent a significant period of time within a behavioral facility in Southern Massachusetts and transitioned to this location. Specifically it was Dawn, Emily, and Lilly who were both incredibly knowledgable and supportive during the process.
Despite his condition, my father is clearly more happy and fulfilled with the environment at Charter Senior Living. Especially given that the Memory Care unit is personalized, it truly is the ideal space for my father. All of the staff were able to clearly outline the daily care routine for my father in a calming manner. Since my dad has always been quite an active person, I am grateful that he has been involved in daily exercises since moving into Charter Senior Living.
Reply from Charter Senior Living Dedham
2026.01.19
We’re glad to hear this, Chris. Our goal is always to create a safe, supportive place where residents and families feel comfortable.
The staff is absolutely fantastic and the property is beautiful
Reply from Charter Senior Living Dedham
2025.12.30
Thank you for your thoughtful review, Deb. We’re happy to know that our care and support have made a difference for you and your family.
During one of the most overwhelming and emotional moments of my life, when my aunt’s dementia progressed rapidly and I was suddenly handed the full responsibility of her care, the staff at this senior living community truly became my lifeline. They were incredibly informative, patient, and compassionate, taking the time to walk me through every step of the process when everything felt like it was spiraling so quickly. They explained things clearly, answered every question, and made an impossible situation feel manageable. Knowing my aunt was in a safe, loving memory care environment gave me peace of mind when I needed it most. I will always be deeply grateful for their kindness and guidance and highly recommend this community to anyone facing a similar journey.
Reply from Charter Senior Living Dedham
2025.12.23
We truly appreciate your kind words about the experience at Charter Senior Living of Dedham. Our team works hard to provide thoughtful, respectful care, and it’s encouraging to see that reflected in your review.
I came to this community before to see if this would be a good place for Mom. I wasn't impressed with the overall greeting or staff. This past week I decided to come back because they could have had an off day. I will say I was so pleasantly surprised. When I walked in I felt so welcomed. The food smelt great and residents were so engaged with each other. They were ready to talk to me without an appointment. I am still deciding but I see Charter Dedham in a new light.
Reply from Charter Senior Living Dedham
2025.12.20
Thank you, Shana, for taking the time to share your experience. We’re so glad to know it’s been a positive one!
Charter Senior Living truly stands out for the warmth and friendliness of its staff. From the moment you walk in, team members greet you with genuine smiles and a welcoming attitude that immediately puts you at ease. Their kindness and patience create an environment that feels more like a close-knit community than a facility. It’s clear that the people who work here truly care about the well-being and happiness of those they serve.
Reply from Charter Senior Living Dedham
2025.12.18
Thank you for sharing your perspective, Leah. Hearing directly from families helps us continue improving and serving with care.
#1 Choice!
Upon entering the Charter Senior Living facility, there was a sense of being home. It is a very welcoming, warm, bright, and well maintained facility.
All of the staff know my mother by name and are always so happy to see her!
Greeted by Ellie, at the front desk, brightens everyone’s day.
The very pleasant, John and his food service staff, always have my mother’s soup and drink ready for her when she arrives. She loves the food and the variety of choices offered.
Vinny, the chauffeur, is always willing to transport any resident anywhere, anytime.
The activities that are offered are exceptional. Lauren & Danalie are always present and willing to play any games, do a multitude of activities, and join in on the outstanding live entertainment. Bingo is my mother’s favorite!
The caregivers, Lou and his crew, are extraordinary and very professional. They tend to all the needs that my mother requires.
Nurses, Jessica & Astrid are remarkable. They are always available to accommodate the residents.
Director Dawn, has brought much joy and happiness to this home. She is so upbeat, caring, and always so friendly and accessible to everyone’s needs.
Our family is very grateful to Charter Senior Living for making our mother feel comfortable, safe, and very happy in her new home!
We would highly recommend Charter Senior Living and could not of asked for a better home for our mother!
We definitely made the right choice!
Reply from Charter Senior Living Dedham
2025.12.17
Your kind words are appreciated, Annemarie. It’s a privilege to support you and your loved ones, and we’re so glad your experience has been a good one.
The food is excellent, the activities plentiful, and the facility is spotless. Very friendly and caring staff.
Reply from Charter Senior Living Dedham
2025.12.16
We’re honored by your review, Karl. Every resident is part of our family, and we’re grateful you feel that sense of care here.
We have been thrilled with the staff engagement and level of care during our dad’s recent move to Charter in Dedham. They have been flexible and always available, making the transition to senior living super smooth.
Reply from Charter Senior Living Dedham
2025.12.14
Thanks so much for your comments, Dermot. It’s important to us that residents and families feel cared for, and your words let us know we’re on the right path.
We are so happy with Charter Senion Living. Yes, it is in Dedham, my hometown, so it is very close. But the most important thing is the wonderful staff--from the Director down to the housekeeping staff. Jesica, the lead nurse, is fantastic. She was instrument on getting my brother settled there. Emily, who helped us overcome numerous obstacles with my brother's move, was extraordinary. Even after the move-in, she continues to be there to respond to questions. The house keeping staff and food service folks are great. They do their jobs well and have a supportive attitude.
Most importantly, we are very happy with everything.
Note, this is only the second five-star review I have ever given.
Reply from Charter Senior Living Dedham
2025.12.12
Your review made our day! Thank you for sharing such positive feedback!
Frequently asked questions about Charter Senior Living Dedham
How many reviews does Charter Senior Living Dedham have?
Charter Senior Living Dedham has 52 reviews on Trustindex, collected from Google and Trustindex.
What is Charter Senior Living Dedham's average rating?
Charter Senior Living Dedham is rated 5.0 out of 5 based on 52 reviews. 96% of reviewers gave five stars.
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