Verified Company
Rip off,misleading and unprofessional
I spent hours of time doing responsible service of alcohol only to find that in NSW you have to do extra compared to other states to gain a competency card. Other companies include this for $120-$130 total. This company charges $50 to do the RSA and doesn't explain that you have to then do the bridging course and pay another $107 on top to be valid and allowed to serve alcohol. They don't even respond when you enquire about this, I had to call them multiple times to get a straight forward response after being hung up on and then had to research it myself to discover the truth. Requested a refund and was denied. Don't use this company especially for RSA courses. They should clearly state its not valid in NSW on their website but fail to do this. The customer service was rude and manipulative just like their misleading marketing. Beware NSW citizens. This company is ripping people off with their misleading website not clearly stating the course isnt valid in NSW. Do your RSA course elsewhere. Carmel was professional but Marget Leslie and whoever first took my call and hung up on me instead of transferring me to a manager need customer service training.
Date of experience: 21 April, 2026
Date of experience: 21 April, 2026
Reply from CFT Food Safety & RSA Training
2026.04.22
Thank you for taking the time to leave a review. We take all feedback seriously and would like to address the points raised.
Regarding state validity, our RSA course page clearly displays that the qualification is valid in SA, WA, NT, QLD, TAS and ACT, and is recognised by employers in those same states. This information is presented in tables and throughout our website. We understand that NSW has additional licensing requirements beyond the national RSA competency, and we do acknowledge your feedback that this could be made more explicit — it's something we will review.
We're sorry to hear your experience with our team fell short of the standard we expect. Our staff are trained to be professional and respectful at all times, and we do not believe the characterisation of them as rude or manipulative is a fair reflection of how they operate. Any concerns about individual interactions are taken seriously and addressed internally. We would also like to remind all customers that our staff are people, and verbal abuse of any kind is not something we tolerate.
Refunds are assessed on a case-by-case basis in line with our refund policy, and we are confident the decision in your situation was made appropriately.
We strive to provide accurate information and excellent service, and while we cannot always be perfect, we are committed to continuous improvement. We wish you well in completing your RSA requirements in NSW.
Have a good day
Regarding state validity, our RSA course page clearly displays that the qualification is valid in SA, WA, NT, QLD, TAS and ACT, and is recognised by employers in those same states. This information is presented in tables and throughout our website. We understand that NSW has additional licensing requirements beyond the national RSA competency, and we do acknowledge your feedback that this could be made more explicit — it's something we will review.
We're sorry to hear your experience with our team fell short of the standard we expect. Our staff are trained to be professional and respectful at all times, and we do not believe the characterisation of them as rude or manipulative is a fair reflection of how they operate. Any concerns about individual interactions are taken seriously and addressed internally. We would also like to remind all customers that our staff are people, and verbal abuse of any kind is not something we tolerate.
Refunds are assessed on a case-by-case basis in line with our refund policy, and we are confident the decision in your situation was made appropriately.
We strive to provide accurate information and excellent service, and while we cannot always be perfect, we are committed to continuous improvement. We wish you well in completing your RSA requirements in NSW.
Have a good day
No a good company
made it too difficult to have my assessment reviewed by a 3rd party. Not worth the hassle and will go with someone else. I asked them to refund me
Date of experience: 14 April, 2026
Date of experience: 14 April, 2026
Reply from CFT Food Safety & RSA Training
2026.04.15
We're sorry to hear about your experience, Timothy.
We understand the process may have felt cumbersome, however the requirements around assessment review are mandated by the Australian Skills Quality Authority (ASQA) under the Standards for Registered Training Organisations. Every RTO in Australia is legally required to follow these same guidelines, this is not a policy unique to us, but a national regulatory requirement that applies across the industry.
Any RTO a student enrols with will have identical requirements in place. We are committed to maintaining full compliance to ensure the integrity and national recognition of the qualifications we issue.
We wish you all the best going forward.
We understand the process may have felt cumbersome, however the requirements around assessment review are mandated by the Australian Skills Quality Authority (ASQA) under the Standards for Registered Training Organisations. Every RTO in Australia is legally required to follow these same guidelines, this is not a policy unique to us, but a national regulatory requirement that applies across the industry.
Any RTO a student enrols with will have identical requirements in place. We are committed to maintaining full compliance to ensure the integrity and national recognition of the qualifications we issue.
We wish you all the best going forward.
Easy to understand. reasonably priced courses. Fast responses from trainers.
Reply from CFT Food Safety & RSA Training
2026.04.09
Thank you for this preat review Bec! We’re all about making training simple, stress-free, and actually enjoyable! If you ever need more training down the track, we’d love to have you back!
I recently completed the Food Safety Supervisor Training with CFT Food Safety & RSA Training, and it was a very valuable experience.
The course content was clear, practical, and highly relevant to real workplace scenarios. The trainer was knowledgeable, engaging, and explained the requirements in a way that was easy to understand and apply. I particularly appreciated the focus on compliance, food handling standards, and everyday practices that support a safe environment.
The training was well-structured, and the support provided throughout the course made the learning process smooth and efficient. I now feel confident in meeting food safety requirements and implementing best practices in the workplace.
I would highly recommend this course and provider to anyone looking to complete their Food Safety Supervisor certification.
Reply from CFT Food Safety & RSA Training
2026.04.09
Thank you, Sandhina, for your detailed and positive feedback. We're thrilled that you found the course content practical and the support helpful. Your recommendation is greatly valued. We’re here to assist you anytime.
Great Online Training Service
The contents for these training have been great to learn. All the services were fantastic.
Date of experience: 16 March, 2026
Date of experience: 16 March, 2026
Reply from CFT Food Safety & RSA Training
2026.03.19
Thank you, Jenny, for sharing your positive experience! We're thrilled to hear you enjoyed the content and services. Our goal is to provide great learning experiences, and your feedback motivates us to keep improving.
Friendly staff and great learning experience
The course was excellent and incredibly informative. The staff were friendly, approachable, and clearly knowledgeable, which made the experience even better. The platform was well-designed and easy to use, making learning both engaging and convenient. Highly recommend!
Date of experience: 20 February, 2026
Date of experience: 20 February, 2026
Reply from CFT Food Safety & RSA Training
2026.02.20
Thank you, Robyn, for your kind words! We're delighted to hear you had a great learning experience and found our staff supportive. It's wonderful to know the platform met your expectations. Wishing you continued success!
The CFT Team
The CFT Team
Excellent and easy to use
The platform is incredibly user-friendly and easy to navigate, making the whole process smooth and enjoyable. The information is presented clearly and is well-written, which made learning straightforward and stress-free. Highly recommend!
Reply from CFT Food Safety & RSA Training
2026.02.15
Thank you, Michelle, for your recommendation! We're thrilled to hear that you found the platform user-friendly and the information clear and enjoyable for learning. Your feedback motivates us to keep supporting student needs effectively!
The CFT Team
The CFT Team
Reply from CFT Food Safety & RSA Training
2026.02.15
Thanks for your review Emma!
We put a lot of effort into making our courses informative, engaging, and easy to follow. It’s fantastic to hear you found the content valuable.
Best of luck with your training, If you need us we are here.
We put a lot of effort into making our courses informative, engaging, and easy to follow. It’s fantastic to hear you found the content valuable.
Best of luck with your training, If you need us we are here.
terrible customer service
The actual course was great and I had no issues with it at all. It was very simple, quick and easy to follow. I was very happy with it!
However i’m submitting this review because of the customer service I received when calling. I calmly and clearly explained a problem I encountered and the lady on the phone sounded incredibly annoyed, frustrated and impatient when handling customers (even when I just asked her to repeat things I couldn’t hear, asking for clearer instructions, etc). I felt like a burden and uncomfortable the whole time. It was super unprofessional the way she handled things; she spoke condescendingly, rushed, and did not believe me as I had to repeatedly explain the issue and how I already took all the steps to ensure I did everything correctly. She asked for proof just to say she couldn’t help me.
That is fine that she couldn’t help, but whether someone likes their job or not, it is not hard to be respectful and treat people with the same attitude.
Please reevaluate your customer service team.
Date of experience: 21 January, 2026
Date of experience: 21 January, 2026
