Verified Company
I was not impressed with one bedroom, hallway and living room. They said they got all but two stains out. Well several came back when it dried. The staff was very professional. I did not call them back or give them a chance to remedy this. They spent approximately 15 minutes actually using the machine. My family came 3 hours later and looked and touched the carpet and asked did they even show up. Wow! They charged me 300+ for two bedrooms and a small living room in an apartment(plus a cash tip). Again, not impressed.
Reply from Certified Clean Care
2025.12.13
Talissa, thank you for sharing your feedback. We’re sorry to hear the results didn’t meet your expectations. Spots can sometimes reappear as the carpet fully dries, but we’re always happy to come right back out and re-clean to ensure our customers are satisfied. Our goal is for every client to be happy with their experience, and we’d appreciate the opportunity to make this right. We’ll be reaching out on Monday to schedule a follow-up cleaning.
Nick Arnold was excellent. He was very thorough and professional.
Reply from Certified Clean Care
2025.12.10
Thank you so much for your fantastic 5-star review, Mike Finnerty! We're thrilled to hear that Nick Arnold provided you with thorough and professional service. At Certified Clean Care, we always strive to deliver exceptional experiences. Your feedback motivates us to keep up the great work! - The Certified Clean Care Team
Reply from Certified Clean Care
2025.12.08
Hi Safora! Thank you so much for your 5-star review of Certified Clean Care! We're thrilled to hear that you had a great experience. Your satisfaction motivates us to keep delivering top-notch cleaning services. Looking forward to serving you again soon! - The Certified Clean Care Team
Charlie Tatum was great! Very professional and thorough.
Reply from Certified Clean Care
2025.12.08
Thank you so much for the great review, William! We’re thrilled to hear that Charlie Tatum provided you with professional and thorough service at Certified Clean Care. Your feedback truly motivates us! - The Certified Clean Care Team
Yes I am always very pleased with certified clean care cleaning my carpets. This was the first time I had to get the pet stain removal service and Charlie Tatum did an awesome job freshening my carpet and removing the pet stains.
Reply from Certified Clean Care
2025.11.21
Thank you so much for the fantastic 5-star review, Roshonda! We're thrilled to hear that you had a great experience with our pet stain removal service and that Charlie Tatum did an awesome job freshening your carpets at Certified Clean Care. We appreciate your trust in us! Looking forward to serving you again! - The Certified Clean Care Team
Bradley was our technician and he did an awesome job! He measured the areas then gave me a price with three different package tiers. I got the bedroom and hallway carpet cleaned, price was great. He got out the pet stains and the carpets smells amazing! Highly recommend this company, we will use them for all future cleaning.
Reply from Certified Clean Care
2025.11.19
Thank you so much for your wonderful review, Brooke! We're thrilled to hear that Bradley from Certified Clean Care provided you with excellent service and that your carpets look and smell amazing. Your recommendation means the world to us, and we can't wait to assist you with all your future cleaning needs! - The Certified Clean Care Team
Reply from Certified Clean Care
2025.11.19
Thank you so much for the fantastic 5-star review, Janice! We're thrilled to hear that you had a great experience with Certified Clean Care. Your support means the world to us! If you need any cleaning services in the future, just let us know. We can’t wait to serve you again! 🎉 - The Certified Clean Care Team
We hired Certified Clean Care to professionally clean our couch and chair, on 11/10/25. This was our first time using the company. It was such a positive experience in every aspect. They went above and beyond to be certain we were satisfied.
I am often skeptical when using unfamiliar companies; due to previous disappointments, such as poor customer service and overpriced rates. Not Certified Clean Care! Both customer service and price were awesome!
They were organized during the process. We received a friendly reminder via text the day before the appointment, and a second reminder when the technician, Bradley, was in route. The text included a photo of Bradley with his full name. This was helpful, and gave us a sense of security, as we knew who to expect at our front door. Thank you!
Bradley did an amazing job! Our furniture now has a clean and crisp look and feel.
Our furniture was a challenge; due to color and fabric. Our couch is a very light beige chenille fabric and chair a cream colored cotton. One can only imagine the difficulty to remove any stains/spots. Bradley did a beautiful job on both! A few stubborn spots lightened significantly, but remained.
We notified Certified Clean Care and they gladly scheduled Bradley to return to our house on 11/18/25. Talk about customer service!
Bradley arrived with a smile on his face and touched up the areas of concern. He exceeded our expectations. Thank you very much for the wonderful experience. We will definitely use Certified Clean Care in the future for our steam cleaning needs!!! You all rock!!! ⭐️⭐️⭐️⭐️⭐️
Reply from Certified Clean Care
2025.11.19
Thank you so much for your fantastic review, Colleen! We’re thrilled to hear that you had such a positive experience with Certified Clean Care. It’s wonderful that our technician, Bradley, was able to meet your expectations and restore your couch and chair to their beautiful state.
We appreciate your kind words about our organization and communication—it’s our goal to provide a seamless experience for every customer. Thank you for choosing us for your steam cleaning needs! We can't wait to serve you again in the future! You rock too!
- The Certified Clean Care Team
We appreciate your kind words about our organization and communication—it’s our goal to provide a seamless experience for every customer. Thank you for choosing us for your steam cleaning needs! We can't wait to serve you again in the future! You rock too!
- The Certified Clean Care Team
Reply from Certified Clean Care
2025.11.17
Thank you so much, Kim Harrison, for your fantastic 5-star review! We are thrilled to hear that you had a great experience with Certified Clean Care. Your support means a lot to us! If there’s anything else we can do for you in the future, don't hesitate to reach out. We look forward to serving you again! - The Certified Clean Care Team
Arrived on time, very professional, hard worker
Would use again and recommend to others
Reply from Certified Clean Care
2025.11.14
Thank you so much for the fantastic 5-star review, Paula! We're thrilled to hear you found our team at Certified Clean Care to be professional and hardworking. Your willingness to recommend us means the world! We can't wait to serve you again in the future! - The Certified Clean Care Team
Reply from Certified Clean Care
2025.11.12
Hi Jane! Thank you so much for your fantastic 5-star review of Certified Clean Care! We're thrilled to hear you had a great experience with us. Your support means the world, and we can’t wait to serve you again soon! - The Certified Clean Care Team
Even though I thought the company was over priced, Boss did an outstanding job would recommend him again!
Reply from Certified Clean Care
2025.11.12
Thank you so much for the wonderful 5-star review, Ruth! We're thrilled to hear that Boss did an outstanding job for you at Certified Clean Care. Your recommendation means a lot to us! If you ever have concerns about pricing, please feel free to reach out, and we’ll do our best to help. We appreciate your support! - The Certified Clean Care Team
Latavius Benford did an awesome job. He's very friendly, courteous, and professional. I highly recommend him.
UPDATE! I entrusted CCC with cleaning some imported wool rugs, and they did a great job at a very reasonable cost, including pickup, delivery, and placing the rugs. Bravo!
Reply from Certified Clean Care
2025.11.12
Thank you so much for your fantastic 5-star review, Bruce! We're thrilled to hear about your experience and that you were pleased with our rug cleaning service at Certified Clean Care. Your recommendation means a lot to us! We're glad we could provide quality service at a reasonable cost. If you need anything else, just let us know! - The Certified Clean Care Team
Reply from Certified Clean Care
2025.11.12
Hi Bruce! Thank you so much for the fantastic 5-star review for Certified Clean Care! We're thrilled that you had a great experience with our services. Your support means a lot to us, and we look forward to serving you again in the future! - The Certified Clean Care Team
Reply from Certified Clean Care
2025.11.12
Thank you so much for the fantastic 5-star review, Derrick! We’re thrilled to hear that you had a great experience with Certified Clean Care. Your satisfaction means the world to us! If there's anything else we can assist you with in the future, please let us know. We look forward to serving you again! - The Certified Clean Care Team
Reply from Certified Clean Care
2025.11.12
Thank you so much for the 5-star review, Moni! We're thrilled to hear you had a great experience with Certified Clean Care. Your satisfaction means the world to us! If you ever need our services again, we're here to help. - The Certified Clean Care Team
Great experience start to finish!! Worked with Natalia for scheduling and Justin Gunn was the tech who came out and did a great job with our furniture.
Reply from Certified Clean Care
2025.11.10
Thank you so much for your 5-star review, Kayla! We're thrilled to hear you had a great experience with Certified Clean Care from start to finish. It's wonderful that Natalia helped with scheduling, and we'll be sure to pass on your kind words to Justin for his excellent work on your furniture. We appreciate your support and hope to see you again! - The Certified Clean Care Team
Prompt, good communication, great cleaning.
Reply from Certified Clean Care
2025.11.10
Thank you so much for the amazing 5-star review, Elizabeth! We're thrilled to hear that you enjoyed our prompt service, communication, and great cleaning here at Certified Clean Care. Your satisfaction means the world to us! We look forward to serving you again soon! - The Certified Clean Care Team