Thank you Dr Harmon and the whole Central Davis Dental staff for being there for me in my time of need. Also I wanted to give a special thanks to Caitlyn who was very patient with me. Due to my anxiety issues especially in a dental office where I have trouble communicating but she was very understanding and took her time with me.
Four years ago in February they had to remove all four of my wisdom teeth under anesthetic procedures. They let me keep this tooth because they say it was unique looking.
My husband went here because the times were convenient. But witnessing him getting his teeth worked on convinced me that I'll never go there for myself. The dentist was nice but his helper was not. She was extremely rude with her attitude and also the way she moved my husband's face to the left while he had a Device in his mouth and shouted at him like he was in another room. She used tools that were meant for his mouth and (used on his mouth) to close Cabinets and open drawers, that disgusted me. She was kinda forceful with the dentist too but he didn't seemed to care or maybe he was used to it. I also saw chunks fly out of his mouth after witnessing them hit his teeth (that were not being worked on) several times and I checked to make sure they didn't chip them because that's how rough they were with him. The syringe that they used for numbing broke while they were using it, I've never seen a dentists syringe fall apart completely and I could see the liquid coming out. They had to replace the whole thing after twisting it inside his gums. My husband said he felt like they turned it like a key, causing a hole, before it broke. Also a couple different people came in about 5 times to give post it notes like it was a sorority house and they were bored, even though it's supposed to be a closed room. Even when things were done, the helper basically told him he needed to set up a cleaning appointment
and if he didn't do right then and there because he was "late", he would have to wait a long time because they were booked for months and it would mean that he would have to do a deeper cleaning and it basically would be his fault. Besides the dentist who was nice, the only positive thing was the office ladies. I hope I convince him to never go there again.
For owner, I actually did see those tools used that were in my husband's mouth being used on those cabinets to open and close them. So they may have been single use for that particular appt. But they were used inside his mouth and to open/close cabinets and then used inside his mouth again. The dentist did not have to yell to talk to my husband who responded, so why did his assistant? Also, any time there is a device in someone's mouth you gently move their head. Not turn it fast towards the device and hope for the best. I understand the need to give a dentist a note during a appt, but 5 times people came in. That seems a little excessive. I know that reviews can be how people tell if they want to go to a dentist or not. Like I said I liked the dentist, not the assistant. She seemed to be the main issue. She was rude during the appt and at the end. I really honestly hope something comes out of this for the next patient that has to deal with her. At the very least talk to her about her behavior. Tools that go inside your mouth should never be used to open or close cabinets!
Thank you
Colleen, thank you for sharing your experience and concerns. We're sorry to hear that your husband's visit felt uncomfortable, as our goal is always to help patients and their families feel at ease in our office. We appreciate the opportunity to clarify a few points for you and for future patients. As part of our "Comfort Menu" that we provide to each patient, we offer options like TV and headphones to help patients relax. In those situations, our team may need to speak a bit louder or gently adjust a patient's position so the dentist can see and work safely. We also want to reassure you that we follow strict infection-control and safety protocols. Anything that goes into a patient's mouth is either sterilized or single- use and is not used to handle drawers or cabinets. We use separate, clean tools for accessing supplies, and any equipment that doesn't function properly is replaced right away. The notes you saw brought into the room are simply part of our internal communication system so the doctor can stay updated without leaving the patient. Our team also routinely helps patients stay on track with recommended cleanings and preventative care, which is why follow-up scheduling is often discussed before they leave. We appreciate your feedback, as it helps us continue to improve how we communicate with patients and their families.
Triple B2025.11.06
Staff is fantastic! My first visit was more than expected. I felt like I knew these staff for years. Hygienist was gentle, dentist did not over diagnose. And best part, no sticker shock. Definitely would highly recommended.
Thank you so much for this amazing feedback! We’re thrilled to hear that your first visit felt so comfortable and familiar, like catching up with old friends. It’s wonderful to know our hygienist and dentist helped make your experience gentle, honest, and stress-free. We truly appreciate your recommendation and can’t wait to welcome you back!
C.A.Q.2025.10.28
If you want an experience where the dentist is caring and values the needs and experience of their patient, then I don't recommend going here.... It was clear that my needs violated what the dentist wanted and I was there WAY longer than I should have....everything around the procedure was longer than other dentists.... The assistant also did some of the prep work that the dentist normally does, and wasn't very careful or mindful of How tools were jabbing in my mouth.... Not going back.
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Our top priority is always the health, safety, and comfort of our patients, as well as our team. We do use specific safety equipment and protocols to protect both patients and staff during procedures. We understand that this may sometimes feel unfamiliar or inconvenient and we tried our best to explain and make you comfortable with the process. Our team also took extra time during your visit to answer all your questions and ensure you were fully informed and comfortable before beginning treatment. We're sorry the appointment took longer than you expected, but please know our intention was to give you the best and safest care possible. We appreciate your feedback and will continue to strive to make each patient's experience a positive one.
Kaisha Gines2025.10.28
They did such a great job with my kids cavities. I prefer them to the pediatric dentist we had been to previously. My 5 year old daughter didn’t need the gas or being sedated to fill them.
The billing team gives accurate amounts when running insurance. They ask for payment before you go back and that’s my only complaint. I believe in paying for services after it’s complete and a good job was done. Other than that we’ve been happy with their office :)
Kaisha, thank you for sharing your experience with us! We’re thrilled to hear your daughter felt comfortable during her visit and that our team was able to make things easy for your family. We also appreciate your feedback about our payment process, as it helps us continue improving our patient experience. We’re so glad to have earned your trust and look forward to seeing you all again!
Keisha Smith2025.09.16
Great place to take kids! Staff was friendly and professional. My kids felt comfortable throughout the entire process.
Thank you so much, Keisha. We're glad your kids felt comfortable and had a positive experience. It was a pleasure having you all in and we truly appreciate your kind words.
Elisabeth Derricott2025.08.12
CDD is fantastic, the staff is so friendly and helpful! I appreciate the fact that they actually listen to my concerns. I’m not a fan of going to the Dentist - they make it a bit more easy, thank you!
Thank you for sharing this, Elisabeth. It truly means a lot to know we’ve helped make something that can be stressful feel a bit more manageable. We're always here to listen and support however we can. Looking forward to seeing you next time at CDD!
Sarah Harrison2025.07.23
Awesome comfort and service! We are so excited for an awesome new dentist.
Thank you so much Sarah! We’re just as excited to have you as part of our dental family. It means a lot to hear you felt comfortable and well taken care of—we can’t wait to see you at your next visit!
Rachel Hueser2025.06.30
I had to get a filling done on one of my front teeth and because it’s so visible I was worried you would be able to notice it but it looks amazing! You would never even be able to tell its there and it looks even better than before.
It was also the best experience I have ever had at the dentist. I told them how I hate the feeling of being numb and that I hate the feeling of the needle they need to use to make that happen. They were so kind and understanding and did everything they could to make it as comfortable as it possibly can be.
I’ve never been scared of the dentist by any means but like many people, I hated going. I am so thankful I found them because having the options for different positioning pillows, blankets, and the headphones for the TV during your appointment makes it a much more bearable experience.
Nobody likes going to the dentist, but since we need to go, I’m glad I get to go to them.
Rachel, we’re so grateful you took the time to share this. Creating a positive experience, especially during a treatment that can feel intimidating, is something we put a lot of care into. Knowing that you felt truly comfortable and confident walking out is exactly why we do what we do. It’s a privilege to be part of your care, and we look forward to seeing you again!
Austin Porter2025.06.11
CDC was AMAZING! Kyia, Lorie, and Dr. Dayana are incredible. I have sensitive have sensitive teeth and my cleaning was the most comfortable one I have ever had. The team was thorough, professional and genuinely took their time, got to know me and educated me along the way. I’m so glad I found them. They accept Medicaid as well which is a huge plus!
Thank you so much for your kind words Austin! We’re so glad you felt comfortable and cared for, especially with your sensitive teeth. Kyia, Lorie, and Dr. Dayana will be thrilled to hear this. It means a lot that you felt truly seen and supported. We're so happy you found us!
Randy Long2025.06.10
Best Dentist office around staff and Dr top notch 👌 have been coming here for 10years
Randy, thank you so much for your loyalty and trust over the years. We're incredibly grateful for your kind words about our team and Dr. Harmon. It means the world to us to be your dental home, and we look forward to many more years of caring for your smile!
Chad Midgley2025.05.21
Karlie was awesome and so caring. Cleaned my teeth and gave me a new life.
Chad, we're thrilled to hear that Karlie made such a positive impact on your visit. She truly is awesome! We'll be sure to pass along your compliment. Nothing makes us happier than helping our patients leave with a brighter smile and a fresh start. We'll see you again soon!
Amy Petersen2025.05.15
Everyone was so kind to me during my visit! I have always been scared of going to the dentist but everyone put my mind at ease. I appreciate you all.
Amy, thank you so much for your kind words! We're truly glad to hear that you felt comfortable and cared for during your visit. We understand that going to the dentist can be nerve-wracking, so it means a lot to us that we were able to help put your mind at ease. We appreciate you for trusting us with your care!
Virginia W.2025.05.15
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They have been very disrespectful and poor communication. They are very rough and you end up all bruised up and when you let them know the answer is more medicine. I hurt for days after the from the bruises set an appointment for one thing and then say you are there for something totally different when it's time for your appointment and make you reschedule for what they originally scheduled you for. They do not give you options tell you you need the most expensive thing like a root canal, but when I consultEd with another dentist they disagreed and said it was not necessary and took care of it for much les.
Thank you Lucia! Dr. Harmon and our entire team truly enjoy having you in the office—your good-natured humor always brings a smile to our faces. We're grateful for your continued trust in our care and look forward to seeing you again soon!
Gary McKean2025.04.30
Had permanent crown placed. Overall good visit. Caitlin was very professional and quite personable. She was a delight.
Gary, we're glad to hear that your crown placement went smoothly and that you had a great experience. Caitlin will be thrilled to know you appreciated her professionalism and friendly care—she truly loves making patients feel comfortable and cared for! We look forward to seeing you at your next visit.
Linda Ramirez2025.04.17
My mom has been been coming here for year's. And when they moved she followed them there. They are amazing friendly staff when you walk in greet you right away. So when I changed my insurance had to come here for my self.
Linda, we're thrilled to hear that your mom has been with us for so many years and that you’ve decided to join our office as well. We truly appreciate your kind words about our staff—we always strive to make every visit as welcoming as possible. It means a lot that you chose us after changing your insurance, and we look forward to continuing to care for you and your family! See you at your next visit!
Travis Cook2025.04.09
Great experience! They took great care of me and everything went smoothly!
Travis, we’re so happy to hear everything went smoothly and that you felt well taken care of. We look forward to seeing you again soon!
Aimee Sanders2025.04.05
Great people and an awesome experience for my kiddos. They loved being able to sit and help out and watch up close. They made my kids feel good about going to the dentist.Thank you to all the amazing people there.
Aimee, we’re so glad to hear your kiddos had a great experience with us. It’s wonderful that they enjoyed being involved and felt comfortable at the dentist. We love making visits fun and stress-free for kids, and we really appreciate you trusting us with their care. Thanks again to you and your family for being a part of our dental family!
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