Carpet One Australasia Head Office

Carpet One Australasia Head Office Reviews

Excellent rating
     
4.7 | 1997 reviews
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Carpet One Australasia Head Office
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Reviews

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4.7

| 1997 total

1730 pcs
99 pcs
27 pcs
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John Rizk
John Rizk 2026.05.13
     
Sean and Ashleigh and the team did an amazing job transforming a run down floor and replacing outdated window blinds. They were very helpful right throughout the process, from coming on site with samples, to providing recommendations on carpet, vinyl and colour options. The boys did a great installation, particularly the vinyl sheeting on an awkward layout.
kristelle gentil
kristelle gentil 2026.05.12
     
I typically wait until the job is done to leave reviews but I’ve been so impressed with my experience so far that I thought I’d give the team a massive thumbs up. First home and first renos so wasn’t really sure what I was in for. Scope includes full flooring uplift (tiles and carpets) in kitchen, living room and bedroom, hybrid floor installation and replacement of blinds with curtains. Warren was the only person to come and do a full measure up to quote the job so that was the first bonus He also helped me navigate the million and one questions the body corporate committee had and went above and beyond to find extra info I needed to get the works approved. When I came in the store to pick flooring and curtain materials it was simple. Only took Emma one look at me and a quick chat to get a perfect feel for the aesthetics I was going for and “my style” to help me chose the materials for the curtains Communication was timely from confirming dates of the different trades coming in to logistics on program etc.. Rod who had the ungrateful job of doing the floor uplift and prep was brilliant. Punctual professional helpful and able to work around a bit of a situation when we realised the floor prep needed more work than what we all originally anticipated. (Oh the hidden defects of uneven base slabs) Nick is the floor installer and a bit of wizard to be frank He obviously knows the hybrid floor product really well and is smashing the install. Runs his own race at lighting speed and is a delight of a man who obviously takes prides of making other people’s home beautiful. Now for the bits that everyone is also curious about. Price wise they were not the cheapest quote buuuuut the workmanship so far, the quality of the materials i was able to see at the store the team (and that includes Jacquie) having all been a delight to work with, and genuinely making feel like a value customer, the responsiveness, support and flexibility they have all shown is worth every cent. We are on time and pretty much on budget too which is an added bonus. I know the experience could have been far more stressful if it wasn’t for these guys and gals. My renos aren’t obviously the biggest out there. We are not on the block 🤣. but as a first homeowner trying to solo project manage the many interfaces it was daunting at first. As the first cab off the rank the team has actually flipped the script and made me enjoy the experience. Highly recommend the whole gang. They have been so very good to me! (Pics below of the works in progress - painting starting next week as planned - I am obsessed).
Reply from Carpet One Australasia Head Office 2026.05.12
Kristelle, you have been amazing to work with and we appreciate your kind, honest words. We will always be honest and caring towards our clients, so thankyou for working with us. Can't wait to see the finished result at the end of May!
Jill Wran
Jill Wran 2026.05.10
     
Delighted with my new cork floor. Beautifully laid. No fuss. No mess. Good people.
Donna McArthur
Donna McArthur 2026.05.07
     
Communication excellent, workmanship 10 out 10. All workers very respectful. To all staff guiding us in our purchase in store Thankyou for listening.
Reply from Carpet One Australasia Head Office 2026.05.07
Thank you so much for your wonderful review, we truly appreciate you trusting our team with your project and for taking the time to share your experience!
Monica Russell
Monica Russell 2026.05.05
     
Great customer service. I was kept in the loop at every stage of both the carpet and laminate installation Very happy with the finished result! Thank you
Reply from Carpet One Australasia Head Office 2026.05.06
Hi Monica,
Thank you so much for your kind words! We’re really glad to hear you felt well informed throughout the process. It’s great to know you’re happy with both the carpet and laminate installation results. We truly appreciate your support and hope you enjoy your new floors for years to come!
Kind Regards,
Engadine Floorstore Carpet One.
JS F1
JS F1 2026.05.04
     
I had a fantastic experience with all staff I dealt with. Their knowledge and advice on which products to suit my house was very helpful and they delivered on time the layers were extremely professional and the overall experience was exceptional
Reply from Carpet One Australasia Head Office 2026.05.05
Thank you so much for your kind review! We’re thrilled to hear you had a fantastic experience with our team. Providing helpful advice and ensuring everything runs smoothly from selection through to installation is what we aim for, so it’s great to know we delivered. We’ll be sure to pass your feedback on to our layers as well. Thanks again for your support!
Claire Hutton
Claire Hutton 2026.05.01
     
I’m thrilled with the new carpet installation by Carpet One Redcliffe. The team was fantastic from the start. Fran helped me choose the perfect carpet and measure and quote the job. Mel kept me updated on the installation date and time and the installers did an amazing job. The carpets look fantastic. I definitely recommend Carpet One Redcliffe.
Prashant Kumar
Prashant Kumar 2026.05.01
     
Great place and good customer service. Very reasonable pricing. Paula and John looked after me really well for my need. Highly recomend to anyone for there floor covering need.
Andrew and Liz D
Andrew and Liz D 2026.05.01
     
Always fantastic, personalised service from Regina and team. Quality carpet. Quick installation. Professionally installed by Richard.
Reply from Carpet One Australasia Head Office 2026.05.01
Hi Andrew & Liz,
Thanks so much for the great feedback! We’re glad everything from service to installation met your expectations. I’ll pass your kind words on to Regina, Richard and the team.
Enjoy your new carpet!
Kind Regards,
Engadine Floorstore Carpet One.
Aaron Jackson
Aaron Jackson 2026.04.29
     
Easy to deal with, quick and professional.
Reply from Carpet One Australasia Head Office 2026.05.01
Hi Aaron,
Thanks so much for the 5 stars! We really appreciate your support and hope to see you again soon.
Kind Regards,
Engadine Floorstore Carpet One.
Rebekah Thomson
Rebekah Thomson 2026.04.29
     
We had such a wonderful experience with Carpet One from start to finish. They made the entire process feel exciting and completely stress-free, which we really appreciated. The customer service we received was exceptional, every single team member was friendly, helpful, and genuinely cared about getting the best result for us. Our new flooring looks absolutely beautiful, and we are so in love with it! It has truly transformed our space. We couldn’t be happier with the outcome and will definitely be returning to Carpet One when we’re ready to get our plantation shutters. Highly recommend!
Martin Matheson
Martin Matheson 2026.04.28
     
Recently had 3 bedrooms carpeted by Engadine Floorstore Carpet One, and I must say that I could not fault their professionalism from the moment I walked in their showroom front door, right through until the job was done and the carpet was down and laid. Very knowledgeable, prompt, and accommodating team that went out of their way to satisfy my unusual needs, and were spot on with everything they did and said. It was a terrific job done, and I am very happy with the end result. Thank you Engadine Carpet One.
Reply from Carpet One Australasia Head Office 2026.04.29
Hi Martin,
Thank you for your kind feedback! We’re delighted to hear you had such a positive experience with us, from your first visit to the showroom right through to installation. It’s great to know our team’s knowledge, responsiveness, and willingness to accommodate your specific needs made a difference. We’re so pleased you’re happy with the final result. Enjoy your new carpets and thank you again for choosing us!
Kind Regards,
Engadine Floorstore Carpet One.
George Westwood
George Westwood 2026.04.28
     
We have used Engadine Floorstore many times over the years for multiple properties. They are approachable, helpful, prompt and their contractors are excellent installers. Will continue to be our flooring supplier
Reply from Carpet One Australasia Head Office 2026.04.29
Hi George,
Thank you so much for your continued support over the years! It really means a lot to us that you’ve trusted Engadine Floorstore across multiple properties. We’re glad to hear our team and installers have consistently delivered the level of service you expect. Your kind words about our approachability, responsiveness, and workmanship are truly appreciated.
We look forward to helping you with your future projects!
Kind Regards,
Engadine Floorstore Carpet One.
Patrick Fiddler
Patrick Fiddler 2026.04.28
     
Great quality carpets to choose from. Extremely helpfull & friendly shop staff. Competitive prices. As well, the Carpet Layer was a top quality Tradesman, the finished product was perfect.
Reply from Carpet One Australasia Head Office 2026.04.28
Hi Patrick,
Thank you so much for your kind words and for sharing your photos. We really appreciate it! We're thrilled to hear you were happy with the carpet selection, our team, and the installation. We'll be sure to pass your compliments on to our carpet layer as well. Enjoy your new space!
Kind Regards,
Engadine Floorstore Carpet One.
Liz Wells
Liz Wells 2026.04.28
     
Great service Efficient and very reasonable price
Reply from Carpet One Australasia Head Office 2026.04.28
Hi Liz,
Thank you for your kind words! We’re glad to hear you found our service efficient and reasonably priced. We really appreciate your support and look forward to helping you again in the future.
Kind Regards,
Engadine Floorstore Carpet One.
Peta Dawson
Peta Dawson 2026.04.22
     
I would like everyone to know what a great experience we had with Glendowie Carpet One Ballina. The team of guys that laid our hybrid flooring were fantastic so professional, so polite and work so well together, they were great. The carpet layer who layed our carpet was a great tradesman, he did the whole job on his own, he did a wonderful job. Thanks Bevan, i will tell everyone. Peta & Wayne.
Dave Wu
Dave Wu 2026.04.17
     
In a world of relentless sales tactics, pressure and ridiculous markups, these guys were a breath of fresh air to deal with from the moment we walked into the showroom. No pressure, given space, time and competitive quote. AND an incredible result which has completely transformed our home. I gladly recommend to check them out for your next flooring needs
Reply from Carpet One Australasia Head Office 2026.04.18
Wow 🤩 thank you Dave for the wonderful feedback we have passed this onto our team. We hope you enjoy yr new floors 🙏

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