Logan Musser with Carolina HVAC did the Fall maintenance check on my system this afternoon. He was very polite and professional! I highly recommend. I really appreciate this company. All of my experiences with them and their employees have been extremely positive.
Thank you so much for your kind words! We appericate you!
Tubewatch Robinson2025.12.01
The tech was nice and got to work. It was a complicated project that I probably made more complicated. I was in over my head and called the company to save me from myself. He was nice and talked to me about what he was doing and why. It would not have figured it out. I will hire them again anytime I need them. Thanks for saving me from me.
Excellent interaction and service from start to finish with Carolina HVAC and Electrical and would highly recommend! First time using Carolina HVAC and they did not disappoint. It started with the phone call to schedule service and spoke to Makayla, who was knowledgeable, friendly and informative. She was helpful and answered all my questions. She scheduled my service and followed up with a text message immediately upon scheduling. I received both a phone call 3 days prior and a text message the day before confirming my scheduled appointment. I received a text on the day of the appointment informing my technician was enroute. I was able to specifically request a technician that I was referred to from a friend after she received great service and my request was honored. My technician, Matthew G., showed up early for the appointment and was very professional, friendly and respectful. He was extremely thorough and took the time to explain everything that he was doing as well as answer all my questions as he went through the maintenance process. Matthew was impressive and went above and beyond my expectations. If I could give more that 5 stars, I certainly would for their excellent communication, customer service, maintenance and for my technician, Matthew. I certainly will be having my unit maintained in the Spring and Fall by Matthew at Carolina HVAC and Electrical. Thank you!
Thank you so much for your thorough and wonderful review, Jenni! We are thrilled to hear that you had such an excellent experience from start to finish, and that Makayla and Matthew were able to meet your expectations. We take pride in our communication and customer service, and it's fantastic to know that it made a positive impact on your visit. We look forward to serving you again in the Spring and Fall for your maintenance needs! Your recommendation means a lot to us.
Hiram Rogers2025.11.25
The technician was very helpful and polite He went into the attic and worked up there then he did the outside condenser and replaced a part That eas under warranty All in all a pleasant experience Thank You
Thank you for your wonderful feedback, Hiram! We're thrilled to hear that our technician provided helpful and polite service while addressing your needs. It's great to know that everything went smoothly with the attic work and condenser repair. We appreciate your trust in us and look forward to serving you again in the future.
Cesar Paraiso2025.11.25
They removed old HVAC unit and installed new Carrier unit. Three men did a great job. The new unit is working well and quiet.
Thank you for your positive feedback, Cesar! We’re glad to hear that you’re satisfied with the installation of your new Carrier HVAC unit. Our team works hard to ensure quality service, and it's wonderful to know that their efforts have made a difference. If you need any further assistance, feel free to reach out. Enjoy your new system!
Kirk Hildebrand2025.11.25
Kyle was awesome, he was bound and determined to figure out what our issue was and fixed it. Could not have asked for better service!
Thank you for your wonderful feedback, Kirk! We're thrilled to hear that Kyle provided you with exceptional service and was able to resolve your issue. Your satisfaction is our top priority, and we appreciate your recognition of our team's efforts. We look forward to serving you again in the future!
Mary Dwyer2025.11.22
I had great service. Westin was on time and explained everything to me and answered all of my questions. He had it up and running quickly.
Thank you for your wonderful feedback! We're thrilled to hear that Westin provided you with great service and addressed all your questions promptly. It's our goal to ensure a seamless experience, and we're glad he was able to get everything up and running for you quickly. We appreciate your support and look forward to serving you again!
Maureeb32025.11.21
I was referred to Carolina HVAC & Electrical from another friend, and couldn't be more pleased. My AC system went out in the middle of the heat wave (summer!). I was told by my previous company it would be a couple of weeks for a new one to be installed. Carolina HVAC had my system installed - and running smoothly (and cool) within days. I've also had service from the Electrical side and that also has been a great experience.
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with both our HVAC and Electrical services. It's great to know we could swiftly resolve your AC issue during the heat wave. Your satisfaction is our priority, and we appreciate your referral. We look forward to assisting you again in the future!
Donald Drinkwater2025.11.18
Came on-time, was thorough, told me what he was going to do, and told me that my heating system was in excellent condition. Extremely satisfied with the service.
Thank you for your wonderful feedback, Donald! We're thrilled to hear that you had a great experience with our service. It's always our goal to provide thorough and clear communication. We're glad to know your heating system is in excellent condition. We appreciate your support and look forward to serving you again!
Thank you for your glowing review, David! We're thrilled to hear that you had a fantastic experience with us. Your support motivates our team to continue delivering the best service possible. We look forward to seeing you again soon!
The techician did an overall good job: called beforehand to let me know that he was on his way, was attentive to the donning of shoes covers. Opportunity for improvement: the scheduled visit was to replace an aged gas valve. Yet - technician failed to bring the ordered gas valve which added an extra hour to the corrective maintenance.
LOVE LOVE LOVE this company! Matthew M and Tucker installed my new unit today. They were both very polite and knowledgeable! I will continue to use Carolina HVAC for all my hvac needs!!
Devlin was great! He was about his work. Whatever questions I had for him, he was able to provide an answer at that moment and the questions he wasn’t able to answer directly, he made contact with someone who could provide an answer to him so he could provide an answer for me. Great work Devlin!!!
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