Rented water obstacle float from Carnival World. Response from Louise was always prompt and client centric, she was even flexible to accommodate my requests on a short time extension. Really appreciated that rentals where for a whole day instead of by the hour. The kids had such a great time. I will definitely recommend them and will engage them for future parties!
Customer Service very rude
Reply from Carnival World SG Pte Ltd
2026.05.20
Hi, this is Louise , Senior Manager at Carnival World. We pride ourselves on the high standard of service our team provides, so it Is concerning to see this. We have reviewed our records and are unable to find any interaction or customer that matched this feedback.
We take all feedback seriously but we also rely on accuracy and transparency to maintain our quality. If you are a genuine customer, please reach out to me directly at 91818242 so I can address this. Otherwise, we stand firmly by the professionalism of our team and our commitments to our customers.
We take all feedback seriously but we also rely on accuracy and transparency to maintain our quality. If you are a genuine customer, please reach out to me directly at 91818242 so I can address this. Otherwise, we stand firmly by the professionalism of our team and our commitments to our customers.
Engaged Carnival World for a shrink art keychain booth at my company event. Louise was really prompt in responding to my queries. Their designs were creative, well-prepared and they also allowed us to customize our own designs. Overall, the team added a unique and memorable touch that left our participants delighted.
Contacted the team less than a week before my event and they responded even on the weekend. Very prompt and detailed explanation from Louise.
The process from query to execution was seamless and easy. The deliverymen were also helpful and flexible with their movement and assistance.
Would definitely reuse Carnival World for future events and an awesome job for the service and ops team!
We had a very positive experience working with Carnival World, with Louise playing a key role in ensuring everything ran smoothly for our event
She was very detailed throughout the process and incredibly easy to work with. We also appreciated how accommodating and generous she was in offering us a discount, which really helped us stay within budget.
Overall, the team was professional, responsive, and reliable. Would definitely recommend them for event support and look forward to working together again!
Louise and her team were really helpful in adjusting to our needs for our event in terms of the ice cream cart and claw machine rental, especially when we wanted to fine tune the settings of the machine for our games. Was an easy and smooth process throughout, and their support allowed us to have a successful event!
We had a fantastic experience engaging Carnival World for our division’s party! It was our first time working with them, and everything went smoothly from start to finish.
I liaised with Louise, who was incredibly friendly and helpful throughout the planning process. The team was punctual, and everything was set up right on time without any issues.
Overall, we’re very happy with the service and would definitely recommend them to next year’s party organiser. Thank you for making our event a success!
We had engaged Carnival World SG to install a claw machine for our dinner event, the machine is colorfully lit and it’s a fun way to fill up the excitement. At least everyone gets to try to ‘lisp’ something before they walk away with a prize! To add, Carnival World has been very responsive before, during and after the event , this is great support.
Planning a company get-together that breaks away from the mundane can be a challenge, but with Carnival World, you're not just organizing an event; you're creating a vibrant and memorable experience. Having recently engaged their services for a Departmental function; we can attest to the exceptional quality and seamless execution that made our event a resounding success.
From the initial planning stages, Jerlyn of Carnival World was very engaging and demonstrated a high level of professionalism and responsiveness.
Our event was brought to life with a fantastic array of entertainment, including their highly recommended photobooth and a delightful selection of live food stations.
The photobooth was a definite highlight, providing endless fun for our employees. The booth was well-maintained and came with a variety of props that encouraged even the most reserved colleagues to strike a pose. The ability to receive print of the photos promptly after each photo-taking encouraged participation.
The live food stations were a hit, catering to a wide range of tastes and adding a nostalgic and interactive element to the gathering. We opted for a selection of classic carnival treats, including:
• Traditional Ice Cream: The familiar and beloved taste of traditional ice cream, served by a friendly vendor, was a refreshing treat and a nod to cherished childhood memories.
• Dragon Beard Candy: Watching the skillful preparation of the delicate, hand-pulled strands of dragon beard candy was a spectacle in itself. This traditional sweet treat offered a unique and delicious experience for our team.
• Churros: The warm, crispy churros were another popular choice, perfectly complementing the festive atmosphere.
We engaged Carnival World Excellence for our event and were extremely satisfied with the overall experience. The team was professional, responsive, and well-organised from planning to execution. The carnival setup was vibrant, the activities were engaging, and everything ran smoothly on the actual day. Our guests had a great time and the feedback was very positive. Highly recommended!