Verified Company
I had a very good experience with this company. Gabriela answered my call politely and responded to all my questions. Jhoely Diaz, the technician who inspected our system, explained the problem and gave me options to prevent future issues or damage. Great team and service.
Reply from Carl's Cooling
Thank you, Valeria! We're glad to hear you had a great experience and that Gabriela and Jhoely were able to assist you effectively. Your feedback means a lot to us!
I had Carls come out and check on two systems in my home for a second opinion. They were respectful, professional, and prompt. They did disclose the price for inspection of two systems ahead of time, but it was about 2.5x what other companies had charged. At the end of the first visit the technician left a comprehensive report and suggested both units be replaced and said a second technician would come out to get into the specifics. The follow-up appointment was about 2 hours of upselling for ductwork and efficiency ratings and optional features before getting to the cost of two new systems, which again was considerably more expensive than the competitors. I’m giving three stars as the price was high and the service didn’t seem to focus on what I wanted but more on upselling.
Reply from Carl's Cooling
Thank you for sharing your experience, Jake. We appreciate your feedback about the professionalism and respect shown by our team. We understand your concerns regarding pricing and the focus on up selling, and we always attempt to provide clear and honest information. Our Comfort Advisors and technicians are trained to identify any and all needs and provide our customers with all of the facts and recommendations. Our staff is then trained to allow the customer the opportunity to tailor those recommendations to what works best for their situation or budget. Your feedback is greatly appreciated and we will continue developing our staff to exceed our customers expectations.
Five stars! Carl’s handled our spring HVAC check-up and installed a new wine room cooling unit—and just like their technicians and service, all are top of the line. Friendly, prompt, and incredibly thorough. Best of all, it’s one call and everything is taken care of. We’ll only use… and trust… Carl’s.
Reply from Carl's Cooling
Thank you, Barbie! We're so glad to hear you had a great experience with our team and that Carl’s could take care of your HVAC needs. Your trust means everything to us!
If you need a new A/C or any A/C service at all, I could not recommend this company more. In the service industry, it is sometimes difficult to find an honest, reputable company who gives 200% to all they do.
The initial visit was quick and "painless". The installation went perfectly and when they left after completion, the only way we knew they had been there was the cold air coming out of those brand-new white vents. All boxes and old vents, unit etc was hauled off so that we did not have to deal with it.
We will forever recommend this company!
Reply from Carl's Cooling
Thank you, Mrs. Land! We truly appreciate your kind words and are delighted to hear about your positive experience with our team. Your recommendation means a lot to us! We are so glad to have added you to our Carl's family as customers and club members. We hope to reach as many as we can in Montgomery County to bring Comfort and Cool to those who need it. Let us know if you have any need in the future. Enjoy and remember when comfort stalls Better Call Carl's!
Please read to the end so if you identify with my issues you are warned. The unit along with a dehumidifier was in stalled as a new build. So Carl's had full design of what was needed and how it was installed. No excuses on trying to deal with issues of wrongful installation from some other company. The unit was a Carrier 5 ton heat pump with a Honeywell dehumidifier connected to be first line dehumidification. Meaning the dehumidifier pulled in fresh Houston humid air and dehumidified it, dumping 100+ degree air into the home for the A/C to pull back through air handlers and cool or heat. After multiple failures of the dehumidifier with replacements x3. Honeywell was contacted (by me) and they became involved. The dehumidifier was too small and not intended to be first line humification. Carl's came and rerouted the unit at my expense! Honeywell did step up to plate and reimburse Carl's money to repay me installation fees of a new unit. That's the dehumidifier issue. The Air handler had multiple problems, recent with the cold weather in January leaving us without heat. I called for repair or help and was told I was out of the emergency area even though I was a "VIP" (500-/+ year extra service fee). Granted conditions of the roads were questionable at 12 in the afternoon at time of call. I begged tech to at least walk me through possible fix issues. My neighbors tech does that with him over the years until he can get out to repair....humm. Hoping for the same service. Next day did arrive with service only to find out issue was from a previous repair. So short story this was an issue of repeated repairs over 5 years, rarely under warranty and at full expense of labor if it was. Which sometimes required two techs and had to pay full hourly labor on both. They were band-aiding a crappy product with an improper install, limping it along at our expense. Never did they say hay, let's redo this and make it right. Or did management ever return my phone calls. They just made their techs take all the dirty work and listen to my complaints of why is this happing. Im old I've been around and have never had so many issues with an A/C. Do I think they have bad Techs, NO. But somebody should have spoken up. If you keep experiencing issues get a second opinion. I should have listen to Honeywell and moved on two years ago. Today new company, totally new unit after over 7k repairs in a 5year unit. Don't let them band-aid your unit. Get a second opinion. I feel like they were laughing at us enjoying our money as long as we would pay and trust them. So any rebuttal would come too late. they did the install, put the unit in and serviced it yearly. No one else is the blame. Your a/c unit is only good as your install! Two stars are for the Techs only.
Reply from Carl's Cooling
Thank you, Chyrel, for taking the time to share your experience. After reading your review, we conducted a thorough internal review of your installation and service history, including speaking directly with our Field Service Supervisor who was involved from the beginning.
Over the years, there were equipment failures and service issues that understandably caused frustration. We also identified instances where we could have handled things better — particularly regarding a heating kit repair during the winter freeze and a diagnostic charge that should not have been applied. We take responsibility for those mistakes.
We also recognize that when repeated repairs occur, leadership involvement and proactive communication are critical. In your case, we fell short of the standard we aim to uphold.
Your feedback has prompted us to strengthen our escalation procedures, warranty billing checks, and installation verification processes to prevent similar situations in the future.
We genuinely appreciate the years you allowed us to serve your home, and we are sorry that, over time, your confidence in us diminished. We wish you comfort and reliability with your new system moving forward.
Over the years, there were equipment failures and service issues that understandably caused frustration. We also identified instances where we could have handled things better — particularly regarding a heating kit repair during the winter freeze and a diagnostic charge that should not have been applied. We take responsibility for those mistakes.
We also recognize that when repeated repairs occur, leadership involvement and proactive communication are critical. In your case, we fell short of the standard we aim to uphold.
Your feedback has prompted us to strengthen our escalation procedures, warranty billing checks, and installation verification processes to prevent similar situations in the future.
We genuinely appreciate the years you allowed us to serve your home, and we are sorry that, over time, your confidence in us diminished. We wish you comfort and reliability with your new system moving forward.
Had our annual furnace check-up with technician, Cade. Cade was punctual and professional, took the time to explain exactly what he was looking at, and provided recommendations on the proper setup of our Honeywell thermostat. Highly recommend their maintenance plan!
Reply from Carl's Cooling
Thank your, for your fantastic and Honest review! We're glad to hear that Cade provided you with excellent service and helpful recommendations. Your support for our maintenance plan means a lot to us! We love to provide preventative maintenance bi annually and other perks through our Carl's Club Membership for all of Montgomery County.
I called for a furnace check. Cade came out that same day and took care of everything in a very friendly, knowledgeable and professional manner. I will definitely call them for any future work. Thank you.
Reply from Carl's Cooling
Thank you for your 5-star review! We are glad Cade, was responsible and reliable and was able to give you the valued service we here at Carl's take great pride in being able to offer all of Montgomery County. We are glad that you will be calling us in the future for any maintenance or service you may need.
Although I haven't yet received my scheduled service with Carl's, if the technicians on their staff are as friendly and attentive as the young lady I talked to on the phone I'll never need to call another AC repair company. Gabriela answered my call and her liveliness and humor immediately brightened my day. She scheduled me for a routine check up and informed me of both the services I would be receiving in this visit, and of the proper schedule for performing additional maintenance in the future. I think Carl's Cooling is lucky to have such a friendly voice as the introduction to their company.
Reply from Carl's Cooling
2026.02.09
Thank you, Matt! We appreciate your kind words about Gabriela and are glad to hear that her friendly demeanor made a positive impression. We're looking forward to providing you with excellent service during your upcoming visit!
I CAN ONLY SAY IT WAS THE MOST EXCELLENT INSTALLATION,EVERY STEP OF THE WAY WAS EXPLAINED WITH KINDNESS ,WHICH IS A RARE IN THESE FASTTIMES,
I WOULD GIVE A 10 STAR IF POSSIBLE ,BUT MIGHT HAVE TO SETTLE FOR 5
AGAIN.
ALSO FANTASTIC MAINTENANCE SERVICE FROM
KEVIN JONES WHO FOLLOWED UP NEXT DAY TO MAKE SURE ALL WAS WELL.
I WILL RECOMEND CARL'S QUAILTY TO FRIENDS AND FAMILY
THANK YOU THANK YOU
GREAT JOB!!
RAMON & Bernadette Huls
Spring ,Texas
Reply from Carl's Cooling
2024.06.17
THANK YOU, RAMON! WE WOULD GIVE YOUR REVIEW 10 STARS IF WE COULD!
Big shout out to Jonathan! Highly recommended!
Reply from Carl's Cooling
2026.01.25
Thank you, Brock! We appreciate your recommendation and will make sure to pass your shout out to Jonathan. Your support means a lot to us! We are so glad to have been able to help you during this winter storm. Call us anytime for your safety and comfort.
Kevin Jones did an awesome job helping to diagnose the issue and walk us through the solution. Very polite and professional. I will definitely be doing business with him and Carl’s in the future.
Reply from Carl's Cooling
2026.01.21
Thank you, Justin! We're glad to hear that Kevin provided you with excellent service and support. We appreciate your business and look forward to serving you again in the future!
Excellent service. Tech was on time, worked efficiently, communicated well, and I am pleased with the service provided.
Reply from Carl's Cooling
2026.01.16
Thank you, Sharon! We appreciate your kind words about the service and the tech's performance. We're glad to hear you had a positive experience. We are glad Tranisha was able to make sure your system was doing its job well. We will continue to bring great service, communication and efficient work for every maintenance.
Excellent service!
Reply from Carl's Cooling
2026.01.15
Thank you, William! We're glad you enjoyed the excellent service. Your feedback means a lot to us! We value your continued business and hope to bring you the same level of service every time.
Tranisha with Carl’s Quality Cooling and Heating was very thorough in determining what was wrong with my unit. She had the parts on her truck, which was a blessing and could take care of the job today. Thank you Tranisha for getting my AC running again and sharing the plans with me!
Reply from Carl's Cooling
2026.01.15
Thank you, Shelley! We're glad to hear that Tranisha was able to resolve the issue with your unit and keep you informed throughout the process. Your satisfaction means a lot to us! We hope to provide this level of service to anyone in Montgomery County. Thank you for your continued faith in us. When Comfort Stalls, Better Call Carl's!
Great service, very knowledgeable, very helpful and super friendly. Been using their service for over 10 yrs and never had a problem. Great company with A+ employees
Reply from Carl's Cooling
2026.01.13
Thank you, Kim! We truly appreciate your loyalty over the years and are glad to hear you’ve had such positive experiences with our team. Your kind words mean a lot to us! We are so glad to have kept you comfortable for a decade! We celebrate these reviews and are proud of the service we have been able to provide!
We’ve never just had an “ok” service or call from Carl’s. This most recent experience was more of the same high quality service and communication we’ve come to expect from everyone on the team. Jhoely was new to us and he was awesome. Very gracious and knowledgeable. Couldn’t recommend Carl’s more!
Reply from Carl's Cooling
2025.12.29
Thank you, Tim! We're glad to hear you consistently receive high-quality service, and it's great to know that Jhoely made a positive impression. Your recommendation means a lot to us! We appreciate your continued business and we hope to keep you impressed with high quality services for all your friends and neighbors you recommend us to.
I called Carl’s Quality Cooling & Heating today after our gas company identified a gas leak and traced it back to our furnace. From the moment I contacted their dispatch line, everything was handled professionally and with urgency. They had technician Kevin Jones out to our property within the hour, which was greatly appreciated given the situation.
Kevin took his time to thoroughly diagnose and fix the issue, and once he was finished, he walked me through everything step-by-step so I clearly understood what was done. His attention to detail, clear communication, and professionalism were top-notch.
Great customer service, quick response, and excellent work. Kevin Jones is a true professional, and I wouldn’t hesitate to recommend Carl’s Quality Cooling & Heating.
Reply from Carl's Cooling
2025.12.22
Thank you, Stephen, for your kind words and for taking the time to share your experience. We're glad to hear that Kevin provided you with excellent service and clear communication. Your recommendation means a lot to us!